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Overview
Video RTC is a high-performance Video Engagement Platform designed by Interactive Powers to bridge the gap between traditional telephony and modern web-based video. While there are connectivity limits, the platform acts as a sophisticated gateway, allowing organizations to transform their standard contact centers into advanced visual engagement hubs.
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Starting Price
Custom
Video RTC Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Video RTC?
Video RTC is an enterprise-grade software gateway that provides seamless Web-to-SIP video communication. Unlike standard meeting tools, Video RTC is specifically engineered for "omnichannel" contact centers, allowing video calls to be routed and managed just like traditional voice calls. The platform supports 100% browser-based interactions, meaning customers can initiate a video session with a single click from any device. Key capabilities include dual-stream recording, co-browsing, and document sharing, all while maintaining high-level security through end-to-end encryption. By integrating with existing SIP infrastructures (such as Cisco, Avaya, or Asterisk), Video RTC allows companies to modernize their communication stack without replacing their core telephony systems.
Video RTC Pricing
Video RTC offers the following plans:
- RTC Basic: $69/port/month
- RTC Pro: $99/port/month
- RTC Plus: $149/port/month
Disclaimer: The pricing is subject to change.
Video RTC Integrations
The software supports integration with multiple systems and platforms, such as:
- Talkdesk
- GoContact
- Genesys
- 3CX
- Five9
- Vocalcom
- Cisco
Who Is Video RTC For?
Video RTC is built for high-touch service industries and large-scale enterprises, including:
- Retail banking and financial services
- Healthcare and telemedicine
- Insurance claims
- Government and citizen services
- Technical support
- High-end retail
Is Video RTC Right For You?
Video RTC is the right choice if you need to embed video calling directly into your customer journey rather than relying on external meeting invites. If your organization already operates a SIP-based contact center and you want to add a "Video" channel that follows your existing routing and recording rules, Video RTC is a perfect fit. However, if you are looking for a simple internal team collaboration tool for internal staff meetings, a standard cloud app might be more appropriate. For organizations requiring GDPR-compliant, plugin-free video engagement that enhances customer experience, Video RTC is a powerful, industrial-strength solution.
Still unsure about Video RTC features? Contact us at (661) 384-7070 for further guidance.
Video RTC Features
Seamless Web-to-SIP Engagement
This feature allows web visitors to initiate high-definition calls directly from their browser using Wifi, 3G, 4G, or 5G networks without downloading any plugins or external apps. By providing a frictionless "Click-to-Video" experience, businesses can boost engagement and conversion rates, turning passive clicks into personalized, real-time sales or support consultations.
Frictionless In-Call Data Transfer
This feature allows agents and customers to share documents and files instantly during a live voice or video session without the need for external email or third-party transfer tools. By dragging and dropping files directly into the web browser interface, users eliminate the "waiting time" typical of traditional attachments, ensuring that crucial information is exchanged at the exact moment it is needed to drive the conversation forward.
Simultaneous Visual Collaboration
This feature allows agents to broadcast their entire desktop or a specific application window directly to a customer’s web browser in real-time. By providing a "side-by-side" visual experience, organizations can eliminate the confusion of verbal instructions, allowing users to follow along with complex software demonstrations or document reviews with absolute clarity.
Pros And Cons of Video RTC
Pros
Bridges modern web calls with legacy phone systems
Mandatory end-to-end encryption ensures maximum data security
Advanced visual tools improve first contact resolution rates
Cons
Initial setup requires significant technical SIP integration expertise
Excessive features may overwhelm users who are new to the software
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Frequently Asked Questions
What types of pricing plans does Video RTC offer?
Video RTC price starts with RTC Basic at $69/port/month, RTC Pro at $99/port/month, and RTC Plus at $149/port/month. Get a detailed Video RTC cost breakdown tailored to your specific requirements.
What other apps does Video RTC integrate with?
Video RTC supports integration with a wide range of platforms, including Talkdesk, GoContact, Genesys, 3CX, Five9, Vocalcom and Cisco.
Does Video RTC have a mobile app?
No, Video RTC does not offer a dedicated mobile app.
What level of support does Video RTC offer?
Video RTC offers support via 24/7 live online chat, dedicated phone support, and email ticketing.
Who are the typical users of Video RTC?
Video RTC features are used by contact center agents, remote advisors, IT managers, and customer support teams across high-touch industries.
Does Video RTC offer an API?
Yes, Video RTC offers an API.
What language does Video RTC support?
Video RTC software primarily supports English and Spanish.