Video RTC: Pricing, Free Demo & Features

Name: Video RTC
Rating: 4.8 (10 reviews)

Last Updated Oct 12, 2026

Overview

Video RTC is a high-performance Video Engagement Platform designed by Interactive Powers to bridge the gap between traditional telephony and modern web-based video. While there are connectivity limits, the platform acts as a sophisticated gateway, allowing organizations to transform their standard contact centers into advanced visual engagement hubs.

Overall Rating

Based on 10 users reviews

4.8

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Video RTC Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Voicemail And Callback Management
Call Transfer And Conferencing
Integration With Help Desk And Support Systems

View All Specifications

What Is Video RTC?

Video RTC is an enterprise-grade software gateway that provides seamless Web-to-SIP video communication. Unlike standard meeting tools, Video RTC is specifically engineered for "omnichannel" contact centers, allowing video calls to be routed and managed just like traditional voice calls. The platform supports 100% browser-based interactions, meaning customers can initiate a video session with a single click from any device. Key capabilities include dual-stream recording, co-browsing, and document sharing, all while maintaining high-level security through end-to-end encryption. By integrating with existing SIP infrastructures (such as Cisco, Avaya, or Asterisk), Video RTC allows companies to modernize their communication stack without replacing their core telephony systems.

Video RTC Pricing

Video RTC offers the following plans:

RTC Basic: $69/port/month
RTC Pro: $99/port/month
RTC Plus: $149/port/month

Request a personalized Video RTC pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Video RTC Integrations

The software supports integration with multiple systems and platforms, such as:

Talkdesk
GoContact
Genesys
3CX
Five9
Vocalcom
Cisco

Watch the Video RTC demo to learn more about its integration arrangements.

Who Is Video RTC For?

Video RTC is built for high-touch service industries and large-scale enterprises, including:

Retail banking and financial services
Healthcare and telemedicine
Insurance claims
Government and citizen services
Technical support
High-end retail

Is Video RTC Right For You?

Video RTC is the right choice if you need to embed video calling directly into your customer journey rather than relying on external meeting invites. If your organization already operates a SIP-based contact center and you want to add a "Video" channel that follows your existing routing and recording rules, Video RTC is a perfect fit. However, if you are looking for a simple internal team collaboration tool for internal staff meetings, a standard cloud app might be more appropriate. For organizations requiring GDPR-compliant, plugin-free video engagement that enhances customer experience, Video RTC is a powerful, industrial-strength solution.

Still unsure about Video RTC features? Contact us at (661) 384-7070 for further guidance.

Video RTC Features

Seamless Web-to-SIP Engagement

This feature allows web visitors to initiate high-definition calls directly from their browser using Wifi, 3G, 4G, or 5G networks without downloading any plugins or external apps. By providing a frictionless "Click-to-Video" experience, businesses can boost engagement and conversion rates, turning passive clicks into personalized, real-time sales or support consultations.

See How It Works

Frictionless In-Call Data Transfer

This feature allows agents and customers to share documents and files instantly during a live voice or video session without the need for external email or third-party transfer tools. By dragging and dropping files directly into the web browser interface, users eliminate the "waiting time" typical of traditional attachments, ensuring that crucial information is exchanged at the exact moment it is needed to drive the conversation forward.

See How It Works

Simultaneous Visual Collaboration

This feature allows agents to broadcast their entire desktop or a specific application window directly to a customer’s web browser in real-time. By providing a "side-by-side" visual experience, organizations can eliminate the confusion of verbal instructions, allowing users to follow along with complex software demonstrations or document reviews with absolute clarity.

See How It Works

Pros And Cons of Video RTC

A quick look at Video RTC's strengths and weaknesses to
help you decide if it's the right fit

Pros

Bridges modern web calls with legacy phone systems
Mandatory end-to-end encryption ensures maximum data security
Advanced visual tools improve first contact resolution rates

Cons

Initial setup requires significant technical SIP integration expertise
Excessive features may overwhelm users who are new to the software

Video RTC Reviews

Insights from real users on Video RTC’s features,
performance, and overall experience.

Total 10 reviews

4.8

All reviews are from verified customers

Rating Distribution

Stars

80%

Stars

20%

Stars

Share your experience

Brandan H.

Telecommunications, 11-50 employees

More than a year

5.0

January 2023

“user friendly tool”

Pros

A very complete solution, simple to use and backed by a responsive, approachable support team.

Cons

I haven't missed anything so far. It feels like a very complete solution.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Carlos A.

Telecommunications, 51-100 employees

More than a year

5.0

October 2022

“huge range of customization options”

Pros

The fast installation, great usability, flexibility during setup and customization options have all been excellent. It fully delivers on what it is supposed to do.

Cons

Up to this point, I honestly haven't come across anything negative. Everything has been phenomenal.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Manuel G.

Information Technology and Services, 1-10 employees

Less than a year

5.0

October 2022

“Quick integrations”

Pros

Integrating this was very quick, the image quality is outstanding and the support team has been friendly and quick to solve anything we needed. I would absolutely recommend it. In a very short time, it has helped us improve our customer satisfaction rates with video based support. Thanks!!!

Cons

Any functionality I needed to connect it with my solutions was provided by the support team so I don't have any suggestions.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 10 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Video RTC?

Video RTC features are used by contact center agents, remote advisors, IT managers, and customer support teams across high-touch industries.

What types of pricing plans does Video RTC offer?

Video RTC price starts with RTC Basic at $69/port/month, RTC Pro at $99/port/month, and RTC Plus at $149/port/month. Get a detailed Video RTC cost breakdown tailored to your specific requirements.

What level of support does Video RTC offer?

Video RTC offers support via 24/7 live online chat, dedicated phone support, and email ticketing.

Does Video RTC offer an API?

Yes, Video RTC offers an API.

What other apps does Video RTC integrate with?

Video RTC supports integration with a wide range of platforms, including Talkdesk, GoContact, Genesys, 3CX, Five9, Vocalcom and Cisco.

What language does Video RTC support?

Video RTC software primarily supports English and Spanish.

Does Video RTC have a mobile app?

No, Video RTC does not offer a dedicated mobile app.