VirtualPhone.com

VirtualPhone.com Softphone lets employees manage business communications from a computer or smartphone, so remote, mobile, and home-based staff can place and receive calls anywhere with internet access. Calls placed through Softphone show your business caller ID, and agents can review call and text history from customers in one place.

The platform’s call forwarding routes incoming voice calls to phones, smartphones, or desktop computers with internet access, so teams do not need to stay at a desk to answer. Users can update destinations in a few clicks and set forwarding to ring groups simultaneously or sequentially until someone answers.

This feature enables website visitors to start chat or voice conversations from a link placed on a website, ad, email signature, or online document. When agents answer in Softphone, the interaction can display visitor details such as name, contact information, location, local time, and the page viewed.

The software supports IVR call routing so callers can reach the right department or person using menu choices, extensions, and multiple IVRs. You can route selections to phone numbers, voicemail, call queues, or another IVR. This structure helps teams guide calls to sales, support, or specific staff members.

This feature captures incoming or outgoing calls for record keeping, legal compliance, or agent training. You can record all calls or a percentage of voice calls, then access recordings online or from Softphone. This provides a consistent way to document conversations and review them when needed.