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Overview
Vocalcom is a high-performance customer engagement platform that empowers enterprises to transform their customer service into a profit center. While the advanced feature set may require focused training for new agents, this is quickly outweighed by the platform’s world-class predictive dialing and seamless omnichannel orchestration.
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Starting Price
Custom
Vocalcom Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Vocalcom?
Vocalcom serves as an all-in-one cloud contact center solution, notably its Hermes360 platform, designed to unify all customer interactions—whether by phone, email, SMS, or social messaging apps like WhatsApp. It provides sales and service teams with powerful tools to proactively engage customers and prospects using industry-leading predictive dialing algorithms and smart IVR flows. By offering both cloud (AWS-based) and on-premise deployment options, it ensures maximum flexibility for organizations with varied technological constraints. The software specifically solves the pain point of fragmented communication channels, enabling agents to deliver a consistent and personalized experience.
Vocalcom Pricing
Vocalcom offers the following plans:
- Click2Start: $76/month
- Business Plus: $115/month
- Enterprise: $146/month
Disclaimer: The pricing has been taken from third-party sites and is subject to change.
Vocalcom Integrations
Who Is Vocalcom For?
Vocalcom software is ideal for a wide range of industries and sectors, including:
- Financial services and banking
- Debt collection agencies
- E-commerce and retail
- Telemarketing and sales teams
- Insurance providers
- Outsourced Contact Centers (BPOs)
- Healthcare and utilities
Is Vocalcom Right For You?
Vocalcom is the definitive choice for enterprises that require a robust, AI-ready solution to manage high-volume outbound campaigns and complex inbound queries. Its standout feature is the Hermes360 predictive dialer, which uses sophisticated algorithms to maximize agent talk time and drastically reduce idle intervals. Trusted by several global customers, including leaders like Disney and McDonald’s, Vocalcom is a proven problem solver for organizations struggling with low contact rates and siloed communication. It empowers your team to be proactive rather than reactive, turning every customer interaction into an opportunity for growth.
Still unsure about Vocalcom features? Contact us at (661) 384-7070 for further guidance.
Vocalcom Features
Vocalcom’s smart dialer increases agent productivity by automating outbound call sequences using preview, progressive, or predictive modes. Its algorithms determine the best time to call based on agent availability and voicemail detection, ensuring a higher contact rate for sales and telemarketing campaigns.
This feature centralizes all customer communications—including voice, email, chat, SMS, and social media apps—into a single agent interface. Agents can switch between channels effortlessly while maintaining full context of the customer’s journey, which improves first-contact resolution and customer satisfaction.
Vocalcom offers a native Salesforce edition and deep connectors for other major CRMs. This places customer data at the center of every interaction, allowing agents to access interaction history and profile details in real-time without leaving their primary workspace.
