Vocalcom Hermes360 Reviews

“Im quite satisfied

Pros

From an operational and optimal standpoint, I am completely satisfied with the solution.

Cons

When the communication flow is sometimes running at maximum speed, the software can occasionally become sluggish and buggy. I often find myself needing to restart it to avoid minor inconveniences that crop up.

“Great software overall

Pros

The software is excellent, comprehensive and fully functional. It helps us a lot.

Cons

There's some background noise during recordings, which I think needs to be fixed.

“It is the best tool to manage telesales

Pros

Thanks to artificial intelligence, customer communication has become more streamlined, which has also enhanced customer loyalty and commitment.

Cons

I believe there should be special discounts for potential customers, as well as a greater degree of synergy between the company and its users to strengthen relationships.

“Great product with amazing support

Pros

I must say the support team at Quality Connex is proactive and supportive ensuring that the migration process is smooth and tailored to meet the specific needs of our business.

Cons

Everything is perfect, I really have nothing negative to say at all.

“Good functionality and very easy to use

Pros

In addition to being an all in one blended software, Vocalcom has truly set high standards and stands out from the competition. Its user friendly interface and fast, reliable performance have greatly contributed to the smooth operation and success of our business. I would have no hesitation in recommending their services to others. Well done and keep up the great work!

Cons

I honestly have no concerns regarding this software as it's been working fine without issues.

“I find it one of the most flexible cloud solution

Pros

The platform offers us total flexibility with minimal complexity, strong process integrations, an excellent scripting engine and full channel support in a single solution.

Cons

Some of the documentation could definitely benefit from being a bit more detailed and comprehensive.

“It has great flexibility which means it is evolving

Pros

The software offers the flexibility we need, which is crucial in today's fast changing economy. With customer service evolving constantly, it's vital to have a platform that can grow and adapt with the times.

Cons

The product documentation could be more thorough and easily available online for better access.

“The sales integration is incredible

Pros

We are extremely impressed with Vocalcom's system. Since starting with Vocalcom's sales acceleration platform, we've grown 2-3 times. It integrates perfectly with Salesforce, giving our sales team an edge. The ease of use and effectiveness of the platform are key to our business success. Everyone at Vocalcom has always been helpful and pleasant to work with.

Cons

It is so good that this solution is very simple to launch and very easy to use for our needs.

“OUTSTANDING!! Works perfectly

Pros

We have been using the Vocalcom Sales Acceleration platform for over a year now, and it continues to improve. I can't say enough good things about this tool! What I particularly appreciate is how it has dramatically increased our calls, connection rates and leads in the pipeline, without the drawbacks I have experienced with similar tools in the past. There's no lag time (pause) from call to connect and the voicemail messages are clear and easy to use. With Vocalcom we have been able to triple the number of phone calls per day and double the number of conversations, which has made a huge difference for us.

Cons

I can't really mention anything negative about it, everything is working fine as expected.

“Effortless technology, great software

Pros

Dreambox chose Vocalcom for its local cloud center in the UAE. Since our founding in 2013, we have successfully delivered the region's most advanced, yet simple and effortless cloud contact center to both large and small SMEs. Vocalcom provides a truly cloud-ready solution with outstanding features, ranging from mobile and social integration to CRM and graphical scripting tools. Thanks to Vocalcom's solutions and support, we have been able to help local SMEs provide exceptional customer experiences, reduce costs, and maximize value.

Cons

I'm excited to deploy the new WebRTC feature in the next few months, it'll be great!

“We are using it for 8 years and it works perfectly fine

Pros

We been working with Vocalcom for over 8 years and they've been a strong partner for us in the Benelux. With them, we've been able to create a private cloud solution tailored to our needs. Our customers are thrilled with the solution and the support. Our latest success story with Vocalcom is winning a national award for the best use of technology in the Benelux.

Cons

I can't say anything negative because it has perfectly fulfilled all of our needs and expectations.

“We make sure customers know they're heard with the help of vocalcom

Pros

We're extremely proud to have been recognized for four consecutive years and awarded �The Best Customer Services in Telecoms and Media,� achieving an outstanding score of 95.6%. Our agents love Vocalcom because it strikes the perfect balance between simplicity and power. It's just easier for us ,ITV UK.

Cons

So far, everything has been working great, no negative aspects to mention here at all.

“Simple but very innovation

Pros

Vocalcom has transformed our business by making the agent experience quicker and simpler. It has significantly improved our service and sales operations, including a 132% increase in daily productivity and a 20% reduction in average handling times. We've seen immediate ROI.

Cons

It's been working fine with no issues or problems so far, very reliable.

“Very easy to use and effective tool

Pros

Loved to saw a double-digit improvement in customer satisfaction within weeks of deploying the new customer contact center solution. With 4 service centers in 4 countries handling 800,000 contacts annually in 12 languages across phone, chat, email and Twitter, this solution is helping us become a leaner enterprise.

Cons

Nothing negative to report and everything has been going great and functioning well.

“Overall an easy and amazing contact center software

Pros

We've been using Hermes Cloud for 4 months and it has really changed the way we work. It was incredibly easy to install (took less than an hour!) and is simple for my team to use.

Cons

We have improved our contact by 35% so I believe it is a great software.

“Hermes Cloud helps me deliver great results! I'm happy with my purchase

Pros

The ease of use and the unified Salesforce screen have simplified our inbound and outbound communications.

Cons

I have no issues, I'm really happy with the solution, everything works as expected.