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Vocalcom Hermes360

Vocalcom Hermes360

Last Updated Dec 28, 2024

Overview

Vocalcom Hermes360 enriches customer journeys through various social messaging apps and a robust dialer, engaging customers via their preferred channels—email, phone, chat, WhatsApp, Messenger, Twitter, and more. While prioritizing tele sales may limit inbound call management, AI integration boosts communication quality and interactions.

Overall Rating

Based on 16 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Vocalcom Hermes360?

Overview

Vocalcom Hermes360 software is a cloud-based platform that transforms customer interactions with an intuitive, omnichannel, and AI-ready contact center solution. Vocalcom equips agents, whether in-office or remote, with advanced features to deliver fast, relevant responses, including voice, email, text messaging, web, chat, and social media, for greater efficiency and profitability.

Vocalcom Hermes360 Pricing

The Vocalcom Hermes360 cost structure will depend on the type and size of the business. Users can request a detailed price analysis that aligns well with their organizational settings.

Vocalcom Hermes360 Integrations

Vocalcom Hermes360 integrates with various third-party applications, including:

  • Salesforce
  • Zendesk
  • Microsoft Dynamics 365
  • HubSpot
Users can schedule a Vocalcom Hermes360 demo to learn more about its integrational capabilities.

Who Is Vocalcom Hermes360 For?

Vocalcom Hermes360 benefits various industries and sectors, including:

  • Banks & financial services
  • Insurance
  • Healthcare
  • Leisure & travel
  • Outsourcing
  • Retail & services
  • Telecommunications
  • Utilities

Is Vocalcom Hermes360 Right For You?

Vocalcom delivers powerful cloud contact center solutions, offering flexibility, security, and scalability. Its on-premises versions are also available, tailored to specific needs, with global support. Vocalcom ensures service continuity with a high-availability environment and disaster recovery plan support for extended reliability.

Are you still trying to figure out Vocalcom Hermes360? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.

Pros And Cons of Vocalcom Hermes360

Pros

  • Simplified communication through artificial intelligence

  • Provides a complete omnichannel experience for seamless customer service

  • Features excellent process integrations and a robust scripting engine

  • It offers significant flexibility to adapt to evolving business needs

Cons

  • Product documentation needs improvement

  • Limited focus on inbound calls

Frequently Asked Questions

Yes, Vocalcom Hermes360 provides API access.

Vocalcom Hermes360 supports English, Spanish, French, and Portuguese.

Vocalcom Hermes360 integrates with several applications, including Salesforce, Zendesk, Microsoft Dynamics 365, and HubSpot.

Yes, Vocalcom Hermes360 offers support for mobile devices.

The Vocalcom Hermes360 price structure will depend on an organization's size and requirements. Users can request a custom quote for detailed Vocalcom Hermes360 software cost.

Vocalcom Hermes360 benefits various industries, including banks and financial services, insurance, healthcare, leisure and travel, outsourcing, retail and services, telecommunications, and utilities.

Support options offered by Vocalcom Hermes360 include phone support, email/help desk, and a knowledge base.