Vocalcom Hermes360

Vocalcom Hermes360

16 Review(s)

Overview

Vocalcom Hermes360 enriches customer journeys through various social messaging apps and a robust dialer, engaging customers via their preferred channels—email, phone, chat, WhatsApp, Messenger, Twitter, and more. While prioritizing tele sales may limit inbound call management, AI integration boosts communication quality and interactions.

Overall Rating

Based on 16 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

Vocalcom Hermes360 Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

View All Specifications

What Is Vocalcom Hermes360?

Overview

Vocalcom Hermes360 software is a cloud-based platform that transforms customer interactions with an intuitive, omnichannel, and AI-ready contact center solution. Vocalcom equips agents, whether in-office or remote, with advanced features to deliver fast, relevant responses, including voice, email, text messaging, web, chat, and social media, for greater efficiency and profitability.

Vocalcom Hermes360 Pricing

The Vocalcom Hermes360 cost structure will depend on the type and size of the business. Users can request a detailed price analysis that aligns well with their organizational settings.

Vocalcom Hermes360 Integrations

Vocalcom Hermes360 integrates with various third-party applications, including:

  • Salesforce
  • Zendesk
  • Microsoft Dynamics 365
  • HubSpot
Users can schedule a Vocalcom Hermes360 demo to learn more about its integrational capabilities.

Who Is Vocalcom Hermes360 For?

Vocalcom Hermes360 benefits various industries and sectors, including:

  • Banks & financial services
  • Insurance
  • Healthcare
  • Leisure & travel
  • Outsourcing
  • Retail & services
  • Telecommunications
  • Utilities

Is Vocalcom Hermes360 Right For You?

Vocalcom delivers powerful cloud contact center solutions, offering flexibility, security, and scalability. Its on-premises versions are also available, tailored to specific needs, with global support. Vocalcom ensures service continuity with a high-availability environment and disaster recovery plan support for extended reliability.

Are you still trying to figure out Vocalcom Hermes360? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.

Vocalcom Hermes360 Features

Vocalcom's cloud contact center solution offers comprehensive management of inbound and outbound calls. It features real-time intelligent routing, wait queue management, overflow strategies, and an outbound call dialer for enhanced productivity.

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The solution enables management of customer interactions across all channels—phone, email, SMS, web forms, chat, digital messages, and social media—providing agents with a comprehensive view of the customer journey.

See How It Works

Place CRM and customer data at the core of the customer engagement strategy with Hermes Universal Connector, integrating top-tier omnichannel contact center functions into any CRM. Vocalcom provides a variety of CRM connectors to enhance customer engagement, enabling real-time customer history and context for increased agent productivity.

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Incorporate advanced automation and AI technologies into the contact center to enhance customer satisfaction, manage call peaks, and improve interactions. Vocalcom Hermes360's AI-ready solution supports 24/7 self-service, enabling agents to focus on high-value tasks.

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Vocalcom equips supervisors with customizable, real-time dashboards and integrated reports that offer detailed insights into contact center performance. These tools enable managers to make data-driven decisions quickly, improving agent efficiency and overall operations.

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Pros And Cons of Vocalcom Hermes360

Pros

  • Simplified communication through artificial intelligence

  • Provides a complete omnichannel experience for seamless customer service

  • Features excellent process integrations and a robust scripting engine

  • It offers significant flexibility to adapt to evolving business needs

Cons

  • Product documentation needs improvement

  • Limited focus on inbound calls

Vocalcom Hermes360 Reviews

Total 16 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

88%

4

Stars

13%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

B

benjamin

Telecommunications, 1-10 employees

More than a year

4.0
March 2023

“Im quite satisfied

Pros

From an operational and optimal standpoint, I am completely satisfied with the solution.

Cons

When the communication flow is sometimes running at maximum speed, the software can occasionally become sluggish and buggy. I often find myself needing to restart it to avoid minor inconveniences that crop up.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

F

Florence

Publishing, 51-100 employees

More than a year

5.0
December 2022

“Great software overall

Pros

The software is excellent, comprehensive and fully functional. It helps us a lot.

Cons

There's some background noise during recordings, which I think needs to be fixed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

david

Not Specified, employees

More than a year

5.0
June 2018

“It is the best tool to manage telesales

Pros

Thanks to artificial intelligence, customer communication has become more streamlined, which has also enhanced customer loyalty and commitment.

Cons

I believe there should be special discounts for potential customers, as well as a greater degree of synergy between the company and its users to strengthen relationships.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

View All 16 Reviews

Frequently Asked Questions

Yes, Vocalcom Hermes360 provides API access.

Vocalcom Hermes360 supports English, Spanish, French, and Portuguese.

Vocalcom Hermes360 integrates with several applications, including Salesforce, Zendesk, Microsoft Dynamics 365, and HubSpot.

Yes, Vocalcom Hermes360 offers support for mobile devices.

The Vocalcom Hermes360 price structure will depend on an organization's size and requirements. Users can request a custom quote for detailed Vocalcom Hermes360 software cost.

Vocalcom Hermes360 benefits various industries, including banks and financial services, insurance, healthcare, leisure and travel, outsourcing, retail and services, telecommunications, and utilities.

Support options offered by Vocalcom Hermes360 include phone support, email/help desk, and a knowledge base.