Last Updated
Overview
Vocalcom Hermes360 enriches customer journeys through various social messaging apps and a robust dialer, engaging customers via their preferred channels—email, phone, chat, WhatsApp, Messenger, Twitter, and more. While prioritizing tele sales may limit inbound call management, AI integration boosts communication quality and interactions.
Vocalcom Hermes360 Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Vocalcom Hermes360 Features
Inbound And Outbound Calls
Vocalcom's cloud contact center solution offers comprehensive management of inbound and outbound calls. It features real-time intelligent routing, wait queue management, overflow strategies, and an outbound call dialer for enhanced productivity.
Omnichannel
The solution enables management of customer interactions across all channels—phone, email, SMS, web forms, chat, digital messages, and social media—providing agents with a comprehensive view of the customer journey.
CRM Connectors
Place CRM and customer data at the core of the customer engagement strategy with Hermes Universal Connector, integrating top-tier omnichannel contact center functions into any CRM. Vocalcom provides a variety of CRM connectors to enhance customer engagement, enabling real-time customer history and context for increased agent productivity.
Artificial Intelligence
Incorporate advanced automation and AI technologies into the contact center to enhance customer satisfaction, manage call peaks, and improve interactions. Vocalcom Hermes360's AI-ready solution supports 24/7 self-service, enabling agents to focus on high-value tasks.
Reporting And Analytics
Vocalcom equips supervisors with customizable, real-time dashboards and integrated reports that offer detailed insights into contact center performance. These tools enable managers to make data-driven decisions quickly, improving agent efficiency and overall operations.
Pros And Cons of Vocalcom Hermes360
Pros
Simplified communication through artificial intelligence
Provides a complete omnichannel experience for seamless customer service
Features excellent process integrations and a robust scripting engine
It offers significant flexibility to adapt to evolving business needs
Cons
Product documentation needs improvement
Limited focus on inbound calls
Vocalcom Hermes360 Reviews
Total 16 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
benjamin
Media, 1-10 employees
More than a year
“Im quite satisfied”
Pros
From an operational and optimal standpoint, I am completely satisfied with the solution.
Cons
When the communication flow is sometimes running at maximum speed, the software can occasionally become sluggish and buggy. I often find myself needing to restart it to avoid minor inconveniences that crop up.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Florence
Media, 51-100 employees
More than a year
“Great software overall”
Pros
The software is excellent, comprehensive and fully functional. It helps us a lot.
Cons
There's some background noise during recordings, which I think needs to be fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
david
Not Specified, employees
More than a year
“It is the best tool to manage telesales”
Pros
Thanks to artificial intelligence, customer communication has become more streamlined, which has also enhanced customer loyalty and commitment.
Cons
I believe there should be special discounts for potential customers, as well as a greater degree of synergy between the company and its users to strengthen relationships.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Vocalcom Hermes360 offer an API?
Yes, Vocalcom Hermes360 provides API access.
What language does Vocalcom Hermes360 support?
Vocalcom Hermes360 supports English, Spanish, French, and Portuguese.
What other apps does Vocalcom Hermes360 integrate with?
Vocalcom Hermes360 integrates with several applications, including Salesforce, Zendesk, Microsoft Dynamics 365, and HubSpot.
Does Vocalcom Hermes360 support mobile devices?
Yes, Vocalcom Hermes360 offers support for mobile devices.
What types of pricing plans does Vocalcom Hermes360 offer?
The Vocalcom Hermes360 price structure will depend on an organization's size and requirements. Users can request a custom quote for detailed Vocalcom Hermes360 software cost.
Who are the typical users of Vocalcom Hermes360?
Vocalcom Hermes360 benefits various industries, including banks and financial services, insurance, healthcare, leisure and travel, outsourcing, retail and services, telecommunications, and utilities.
What level of support does Vocalcom Hermes360 offer?
Support options offered by Vocalcom Hermes360 include phone support, email/help desk, and a knowledge base.