Last Updated Dec 28, 2024
Overview
Vocalcom Hermes360 enriches customer journeys through various social messaging apps and a robust dialer, engaging customers via their preferred channels—email, phone, chat, WhatsApp, Messenger, Twitter, and more. While prioritizing tele sales may limit inbound call management, AI integration boosts communication quality and interactions.
Overall Rating
Based on 16 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Vocalcom Hermes360 Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Vocalcom Hermes360?
Overview
Vocalcom Hermes360 software is a cloud-based platform that transforms customer interactions with an intuitive, omnichannel, and AI-ready contact center solution. Vocalcom equips agents, whether in-office or remote, with advanced features to deliver fast, relevant responses, including voice, email, text messaging, web, chat, and social media, for greater efficiency and profitability.
Vocalcom Hermes360 Pricing
Vocalcom Hermes360 Integrations
Vocalcom Hermes360 integrates with various third-party applications, including:
- Salesforce
- Zendesk
- Microsoft Dynamics 365
- HubSpot
Who Is Vocalcom Hermes360 For?
Vocalcom Hermes360 benefits various industries and sectors, including:
- Banks & financial services
- Insurance
- Healthcare
- Leisure & travel
- Outsourcing
- Retail & services
- Telecommunications
- Utilities
Is Vocalcom Hermes360 Right For You?
Vocalcom delivers powerful cloud contact center solutions, offering flexibility, security, and scalability. Its on-premises versions are also available, tailored to specific needs, with global support. Vocalcom ensures service continuity with a high-availability environment and disaster recovery plan support for extended reliability.
Are you still trying to figure out Vocalcom Hermes360? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Vocalcom Hermes360 Features
Vocalcom's cloud contact center solution offers comprehensive management of inbound and outbound calls. It features real-time intelligent routing, wait queue management, overflow strategies, and an outbound call dialer for enhanced productivity.
The solution enables management of customer interactions across all channels—phone, email, SMS, web forms, chat, digital messages, and social media—providing agents with a comprehensive view of the customer journey.
Place CRM and customer data at the core of the customer engagement strategy with Hermes Universal Connector, integrating top-tier omnichannel contact center functions into any CRM. Vocalcom provides a variety of CRM connectors to enhance customer engagement, enabling real-time customer history and context for increased agent productivity.
Incorporate advanced automation and AI technologies into the contact center to enhance customer satisfaction, manage call peaks, and improve interactions. Vocalcom Hermes360's AI-ready solution supports 24/7 self-service, enabling agents to focus on high-value tasks.
Vocalcom equips supervisors with customizable, real-time dashboards and integrated reports that offer detailed insights into contact center performance. These tools enable managers to make data-driven decisions quickly, improving agent efficiency and overall operations.