Voice Loggers

Voice Loggers

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Overview

Voice Loggers is an extensive call center platform that offers comprehensive call recording and monitoring for business phone systems. While the platform’s performance can be slow under extensive load, it provides automatic recording with caller ID and filtering features for efficient data retrieval.

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Starting Price
Custom

Voice Loggers Specifications

  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics
  • Interactive Voice Response (IVR)

Voice Loggers Features

Auto Call Recording

Voice Loggers provides automatic capturing of all incoming and outgoing calls without manual intervention. The system stores these recordings as compressed ‘WAV’ files to optimize disk usage and enables continuous logging with alerts when storage is nearing capacity.

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Caller ID And Alert Pop-Up

The software delivers caller ID detection for incoming calls. It displays a pop-up alert for supervisors or agents when a call arrives. This allows for quick identification and correlates the call with stored contact information.

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Advance Search And Management Tools

The system supports searching for call logs by phone number, time, date, tag, or customer name. It delivers tools for organizing and filtering large call databases efficiently. The platform also allows export and reporting to assist in analysis and compliance.

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Pros And Cons of Voice Loggers

Pros

  • Enables supervisory live monitoring

  • Delivers automatic circular recording to manage disk usage

  • Monitors employee’s telephonic conversation with customer

  • Supports FTP automatic backup

Cons

  • Updates may slow down implementation time

  • Extensive capabilities may initially overwhelm users

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Frequently Asked Questions

Does Voice Loggers offer an API?

Yes, Voice Loggers does offer an API.

Does Voice Loggers have a mobile app?

No, Voice Loggers does not offer a mobile app.

What language does Voice Loggers support?

Voice Loggers software supports English language only.

What types of pricing plans does Voice Loggers offer?

Implementation costs for such call center software start from $89/single line units. Get a customized Voice Loggers cost breakdown for your business today.

What other apps does Voice Loggers integrate with?

Voice Loggers software integrates with a wide range of apps including Cisco, NEC, Nortel, Mitel, Matrix, Panasonic, and Avaya.

Who are the typical users of Voice Loggers?

The typical users of Voice Loggers include sectors like public safety, finance, and telecommunication.

What level of support does Voice Loggers offer?

Voice Loggers offers support through email, phone number, and form submission.