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Overview
Voice Loggers is an extensive call center platform that offers comprehensive call recording and monitoring for business phone systems. While the platform’s performance can be slow under extensive load, it provides automatic recording with caller ID and filtering features for efficient data retrieval.
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Starting Price
Custom
Voice Loggers Specifications
Call Recording
Call Monitoring
Call Reporting and Analytics
Interactive Voice Response (IVR)
What Is Voice Loggers?
Voice Loggers is a cloud-based call center platform that offers automated recording and storage of both incoming and outgoing telephone calls to a centralized database. It provides real-time caller ID alerts and detailed call information for efficient tracking and analysis. The platform allows supervisors to live monitor agent calls and supports extensive search and retrieval by phone number, time, date, and customer identifiers. It also provides compressed ‘WAV’ file storage to conserve space.
Voice Loggers Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Voice Loggers Integrations
Voice Loggers software integrates with a wide range of apps, including:
- Cisco
- NEC
- Nortel
- Mitel
- Matrix
- Panasonic
- Avaya
Who Is Voice Loggers For?
Voice Loggers is suitable for the following sectors:
- Public safety
- Finance
- Telecommunication
Is Voice Loggers Right For You?
Voice Loggers software is suitable for businesses aiming to maintain accurate, searchable records of all telephone interactions across multiple channels. It provides scalable voice logging that captures caller ID, timestamps, and call metadata for compliance, quality control, and performance evaluation. The platform also delivers a reliable archive of conversations that aids dispute resolution, training, and operational oversight.
Still not sure if Voice Loggers is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Voice Loggers Features
Voice Loggers provides automatic capturing of all incoming and outgoing calls without manual intervention. The system stores these recordings as compressed ‘WAV’ files to optimize disk usage and enables continuous logging with alerts when storage is nearing capacity.
The software delivers caller ID detection for incoming calls. It displays a pop-up alert for supervisors or agents when a call arrives. This allows for quick identification and correlates the call with stored contact information.
The system supports searching for call logs by phone number, time, date, tag, or customer name. It delivers tools for organizing and filtering large call databases efficiently. The platform also allows export and reporting to assist in analysis and compliance.
