VoiceBase: Pricing, Free Demo & Features

Last Updated Mar 13, 2026

Overview

VoiceBase software transforms complex contact center recordings into actionable business intelligence, aiding in compliance and customer experience management. While users note difficulty with advanced queries, the platform’s precise predictive analytics, secure PCI redaction features, and data-driven insights for modern enterprise communication handling make it a compelling choice.

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Starting Price

Custom

VoiceBase Specifications

Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Speech Analytics
Integration with Help Desk and Support Systems
Interactive Voice Response (IVR)
Call Recording
Predictive Dialing

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What Is VoiceBase?

VoiceBase is an AI-powered speech analytics solution that processes customer conversations to extract deep business intelligence. It leverages advanced natural language processing to transcribe calls and detect complex behavioral patterns, such as customer churn or purchase intent. By automating quality assurance and ensuring PCI compliance through redaction, the software benefits enterprises by reducing risk and optimizing sales performance. VoiceBase is designed to scale for contact centers handling massive call volumes.

VoiceBase Pricing

The VoiceBase pricing details are as follows:

Monthly - $250/month
Enterprise - Custom Pricing

Get in touch with us to get a customized VoiceBase cost quote.

Disclaimer: The pricing is subject to change.

VoiceBase Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free VoiceBase demo to learn more about its integration arrangements.

Who Is VoiceBase For?

VoiceBase is ideal for a wide range of industries and sectors, including:

Insurance
Telecommunications
Healthcare
Retail
Hospitality

Is VoiceBase Right For You?

If you require a solution that goes beyond simple transcription to provide deep, predictive insights into your customer interactions, VoiceBase is a strong contender. Its standout ability to automatically redact sensitive PCI data ensures compliance for industries handling financial information, while its predictive analytics can forecast customer churn before it happens. Winner of the 2017 Edison Best New Product Award, VoiceBase software is recognized for innovation in extracting value from voice data. It is particularly well-suited for enterprises looking to leverage their existing call data to drive revenue and improve agent performance through automated scoring.

Are you still not sure about VoiceBase and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.

VoiceBase Features

Predictive Analytics

The software employs advanced Machine Learning (ML) algorithms to identify patterns in spoken data, enabling it to predict outcomes such as customer churn or sales conversion. It allows businesses to proactively address at-risk accounts and replicate successful sales behaviors.

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Speech-To-Text Transcription

VoiceBase utilizes enterprise-grade Automatic Speech Recognition (ASR) to convert call recordings into accurate, searchable text. This allows for deep granular analysis of customer conversations, keyword spotting, and the extraction of valuable business intelligence from every interaction.

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Call Center Analytics

The software integrates with Business Intelligence (BI) tools like Tableau to visualize complex contact center data. It tracks critical Key Performance Indicators (KPIs) such as call drivers and average handle time, turning raw audio into strategic insights that lower operational costs and optimize agent performance.

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Speech Analytics

This feature mines interactions for deep conversational metrics including overtalk, silence ratios, and emotion. It enables automated quality assurance across all calls, identifying compliance risks and coaching opportunities without the need for manual listening.

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Pros And Cons of VoiceBase

A quick look at VoiceBase's strengths and weaknesses to
help you decide if it's the right fit

Pros

Powerful API for developers
Comprehensive predictive analytics capabilities
Effective PCI data redaction

Cons

Occasional transcription accuracy issues
Custom queries require technical skill

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What types of pricing plans does VoiceBase offer?

The platform offers pricing plans that include a monthly subscription at $250/month, while enterprise pricing is available on a custom basis. You can also request a personalized VoiceBase price quote now.

What other apps does VoiceBase integrate with?

The software integrates with multiple systems and platforms, including Tableau, Genesys, Twilio, ThoughtSpot, and Voxbone.

Does VoiceBase offer an API?

Yes, VoiceBase software provides an API.

Does VoiceBase have a mobile application?

No, it does not offer a mobile app.

What language does VoiceBase support?

The platform is primary available in English, Spanish, French, etc.

What level of support does VoiceBase offer?

The software offers help articles and email support.

Who are the typical users of VoiceBase?

Businesses across various industries, including healthcare, telecommunications, retail, insurance, and hospitality, benefit from VoiceBase features.