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Overview
VoiceBase software transforms complex contact center recordings into actionable business intelligence, aiding in compliance and customer experience management. While users note difficulty with advanced queries, the platform’s precise predictive analytics, secure PCI redaction features, and data-driven insights for modern enterprise communication handling make it a compelling choice.
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Starting Price
Custom
VoiceBase Specifications
Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
What Is VoiceBase?
VoiceBase is an AI-powered speech analytics solution that processes customer conversations to extract deep business intelligence. It leverages advanced natural language processing to transcribe calls and detect complex behavioral patterns, such as customer churn or purchase intent. By automating quality assurance and ensuring PCI compliance through redaction, the software benefits enterprises by reducing risk and optimizing sales performance. VoiceBase is designed to scale for contact centers handling massive call volumes.
VoiceBase Pricing
The VoiceBase pricing details are as follows:
- Monthly - $250/month
- Enterprise - Custom Pricing
Disclaimer: The pricing is subject to change.
VoiceBase Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is VoiceBase For?
VoiceBase is ideal for a wide range of industries and sectors, including:
- Insurance
- Telecommunications
- Healthcare
- Retail
- Hospitality
Is VoiceBase Right For You?
If you require a solution that goes beyond simple transcription to provide deep, predictive insights into your customer interactions, VoiceBase is a strong contender. Its standout ability to automatically redact sensitive PCI data ensures compliance for industries handling financial information, while its predictive analytics can forecast customer churn before it happens. Winner of the 2017 Edison Best New Product Award, VoiceBase software is recognized for innovation in extracting value from voice data. It is particularly well-suited for enterprises looking to leverage their existing call data to drive revenue and improve agent performance through automated scoring.
Are you still not sure about VoiceBase and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
VoiceBase Features
The software employs advanced Machine Learning (ML) algorithms to identify patterns in spoken data, enabling it to predict outcomes such as customer churn or sales conversion. It allows businesses to proactively address at-risk accounts and replicate successful sales behaviors.
VoiceBase utilizes enterprise-grade Automatic Speech Recognition (ASR) to convert call recordings into accurate, searchable text. This allows for deep granular analysis of customer conversations, keyword spotting, and the extraction of valuable business intelligence from every interaction.
The software integrates with Business Intelligence (BI) tools like Tableau to visualize complex contact center data. It tracks critical Key Performance Indicators (KPIs) such as call drivers and average handle time, turning raw audio into strategic insights that lower operational costs and optimize agent performance.
This feature mines interactions for deep conversational metrics including overtalk, silence ratios, and emotion. It enables automated quality assurance across all calls, identifying compliance risks and coaching opportunities without the need for manual listening.
