Last Updated
Overview
Voicelink enables real-time, two-way voice interactions with existing bots, providing immediate customer engagement. Although it is limited to Indian telephone numbers, the platform ensures smooth bot-to-human handoffs and scalable call handling, supporting high-volume operations while connecting seamlessly through SIP, WebSocket, WebRTC, and PSTN networks.
Be the first one to leave a review!
No review found
Starting Price
Custom
Voicelink Specifications
CRM Integration
Integration With Help Desk And Support Systems
Call Routing
Cloud-Based Calling
What Is Voicelink?
Voicelink is a cloud telephony platform that connects voicebots to live phone calls using Indian telephone numbers. It provides compliant telephony with Session Initiation Protocol (SIP) or WebSocket connectivity and REST APIs to link conversational workflows with telecom networks. Voicelink supports bidirectional voice interaction, bot‑to‑agent handoffs, and call routing without requiring businesses to manage telephony infrastructure. It serves voicebot providers, AI SaaS platforms, and customer engagement teams needing real call connectivity in India.
Voicelink Pricing
Voicelink Integrations
The platform integrates with several tools and systems, including Customer Relationship Management (CRM) software, helpdesk software, and a company’s existing applications.
Who Is Voicelink For?
Voicelink is well-suited for a wide range of industries and sectors, which may include:
- Healthcare
- Contact centers
- AI SaaS platforms
- Voicebot providers
- Chatbot companies
Is Voicelink Right For You?
Organizations building or operating voicebots, AI SaaS platforms, or chatbots benefit most from Voicelink, as it enables real-time, two-way calls with minimal setup. It suits teams needing seamless bot-to-human handoffs, scalable call handling, and integration with CRM or support systems. Common use cases span customer engagement, extending to sales activities and ongoing support. The platform is TRAI-compliant and cloud-native, ensuring reliable, secure connectivity for Indian numbers.
Still not sure about Voicelink? Contact our support team at (661) 384-7070 for further guidance.
Voicelink Features
Voicelink allows existing bots to handle live phone calls using SIP or WebSocket. This setup requires no changes to the bot’s interface or app, enabling real-time, two-way conversations with customers immediately upon connection.
The platform supports transferring ongoing calls from a bot to a human agent. Context from the bot session is preserved, ensuring a seamless transition and uninterrupted conversation for the customer during live interactions.
Agents and customers can initiate calls directly from apps, browsers, or CRMs. Voicelink uses WebRTC and Public Switched Telephone Network (PSTN) connectivity to provide instant access across IP networks and traditional phone lines, reducing lost leads due to unreachable contacts.
