Voxcloud

The software uses a predictive dial ratio that learns from agent activity to keep wait times to a minimum. It places calls based on historical statistics to keep agents as busy as possible during their active working shifts.

Voxcloud supports storing individual callbacks in a specialized tracker for agents to view whenever they are needed. Users can also set specific times and dates for leads to be contacted automatically by the next available team member.

The platform enables managers to see what their agents are doing at any time while listening to live calls. Moreover, it supports blind monitoring, making it an invaluable tool for both training new users and managing the performance of existing staff.

Voxcloud allows managers to pull detailed reports at the end of every day, week, and month to manage targets. It offers a range of reporting options within the hosted dialer to suit every call center's unique business requirements.

This functionality provides live, up-to-date statistics regarding lead data, including new, dead, and recycled leads. Voxcloud enables businesses to stay ahead of their campaigns by providing a clear, real-time overview of lead movement and campaign success.