Voxology

Voxology

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Overview

Voxology is an extensive call center platform that offers flexible, programmable voice and messaging with scalable ‘SIP’ trunking for enterprise communications. While the platform’s performance can be slow under extensive load, it provides multi-channel call recording and real-time media streaming.

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Starting Price
Custom

Voxology Specifications

  • Interactive Voice Response
  • Call Recording
  • CRM Integration
  • Call Routing

Voxology Features

Multi-Channel Call Recording

Voxology provides controls to start, stop, pause, and resume call recordings on both ‘SIP Trunks’ and ‘Programmable Voice’ calls. It delivers the ability to query, download, and listen to recordings through the portal after they conclude or are stopped.

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Call Recording

The software offers precise call recording controls that record audio from phone calls made or received via Programmable Voice or SIP Trunks. It provides on-demand control to initiate, pause, resume, and stop recordings, making them available for retrieval shortly after the call ends.

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Call Transcription

The system provides a call transcription service that converts audio from phone calls into text via user-defined webhook delivery. It generates full call transcripts after completion or can provide live transcriptions via a series of webhooks during the call.

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SIP Registration

The platform enables creation and management of ‘SIP User’ credentials through the portal or API. It allows users to register ‘SIP’ devices such as ‘VoIP’ phones, softphones, or ‘SIP’-enabled clients to connect with Voxology’s communications infrastructure.

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Pros And Cons of Voxology

Pros

  • Provides programmable voice for inbound and outbound calls

  • Enables voicemail recording and playback

  • Allows media streaming for analysis

  • Offers phone number provisioning

Cons

  • Updates may slow down implementation time

  • Extensive capabilities may initially overwhelm users

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Frequently Asked Questions

What types of pricing plans does Voxology offer?

The vendor offers customized pricing plans according to different business needs. It offers a Starter Plan, a Pro Plan, and an Enterprise Plan. All these plans offer customized pricing. Get a customized Voxology cost breakdown for your business today.

What language does Voxology support?

Voxology software supports English language only.

What other apps does Voxology integrate with?

Voxology software integrates with Microsoft Teams.

Who are the typical users of Voxology?

The typical users of Voxology include sectors like government, healthcare, education, finance, insurance, retail, and hospitality and travel.

Does Voxology have a mobile app?

No, Voxology does not offer a mobile app.

What level of support does Voxology offer?

Voxology offers support through phone number and form submission.

Does Voxology offer an API?

Yes, Voxology does offer an API.