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Overview
Voxology is an extensive call center platform that offers flexible, programmable voice and messaging with scalable ‘SIP’ trunking for enterprise communications. While the platform’s performance can be slow under extensive load, it provides multi-channel call recording and real-time media streaming.
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Starting Price
Custom
Voxology Specifications
- Interactive Voice Response
- Call Recording
- CRM Integration
- Call Routing
What Is Voxology?
Voxology is a cloud-based call center platform that offers cloud communication tools connecting voice and messaging for business operations. It provides programmable voice and messaging systems enabling inbound and outbound calling, voicemail handling, and call recording controls. The platform supports media streaming and advanced call flow functions including ‘IVR’ and conferencing. It also provides ‘SIP’ trunking and phone number provisioning for scalable telephony. Voxology allows businesses to monitor and download call recordings and stream call audio for transcription or analytics.
Voxology Pricing
Voxology pricing varies according to the following customized plans:
- Starter Plan
- Pro Plan
- Enterprise Plan
Disclaimer: The pricing is subject to change.
Voxology Integrations
Who Is Voxology For?
Voxology is suitable for the following sectors:
- Government
- Healthcare
- Education
- Finance
- Insurance
- Retail
- Hospitality and travel
Is Voxology Right For You?
Voxology software is suitable for businesses aiming to centralize voice and messaging communications on a cloud platform. It provides programmable call recording and media streaming for compliance and analytics. The platform also enables call flow customization and voicemail handling for improved customer interactions.
Still not sure if Voxology is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Voxology Features
Multi-Channel Call Recording
Voxology provides controls to start, stop, pause, and resume call recordings on both ‘SIP Trunks’ and ‘Programmable Voice’ calls. It delivers the ability to query, download, and listen to recordings through the portal after they conclude or are stopped.
Call Recording
The software offers precise call recording controls that record audio from phone calls made or received via Programmable Voice or SIP Trunks. It provides on-demand control to initiate, pause, resume, and stop recordings, making them available for retrieval shortly after the call ends.
Call Transcription
The system provides a call transcription service that converts audio from phone calls into text via user-defined webhook delivery. It generates full call transcripts after completion or can provide live transcriptions via a series of webhooks during the call.
SIP Registration
The platform enables creation and management of ‘SIP User’ credentials through the portal or API. It allows users to register ‘SIP’ devices such as ‘VoIP’ phones, softphones, or ‘SIP’-enabled clients to connect with Voxology’s communications infrastructure.
Pros And Cons of Voxology
Pros
Provides programmable voice for inbound and outbound calls
Enables voicemail recording and playback
Allows media streaming for analysis
Offers phone number provisioning
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
What types of pricing plans does Voxology offer?
The vendor offers customized pricing plans according to different business needs. It offers a Starter Plan, a Pro Plan, and an Enterprise Plan. All these plans offer customized pricing. Get a customized Voxology cost breakdown for your business today.
What language does Voxology support?
Voxology software supports English language only.
What other apps does Voxology integrate with?
Voxology software integrates with Microsoft Teams.
Who are the typical users of Voxology?
The typical users of Voxology include sectors like government, healthcare, education, finance, insurance, retail, and hospitality and travel.
Does Voxology have a mobile app?
No, Voxology does not offer a mobile app.
What level of support does Voxology offer?
Voxology offers support through phone number and form submission.
Does Voxology offer an API?
Yes, Voxology does offer an API.