VSLogger
Last Updated
Overview
VSLogger offers a robust call recording engine across analog, digital, VoIP, and radio lines. With search, playback, and remote monitoring, it supports compliance and quality control. Customer support times may vary during peak hours; nonetheless, its scalable deployment and secure storage ensure reliable voice data management.
VSLogger Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- Speech Analytics
VSLogger Features
Call Recording
VSLogger features comprehensive call recording capabilities across analog, digital, VoIP, T1/E1, ISDN, and radio lines. It ensures that every interaction is captured reliably, enabling businesses to maintain accurate records for compliance, quality monitoring, and employee training purposes.
Search And Playback Tools
VSLogger includes advanced search and playback options, enabling users to locate specific calls quickly using criteria such as caller ID, date, or duration. This feature enhances efficiency, allowing supervisors to review interactions for quality assurance and dispute resolution promptly.
Remote Access And Monitoring
Users can access recordings and monitoring tools remotely through a secure browser interface. This feature provides supervisors and managers with the ability to evaluate calls, manage teams, and maintain compliance from any location, improving oversight and operational efficiency.
Pros And Cons of VSLogger
Pros
Provides high-quality call recordings consistently
Stable system with reliable technical support
Easy to use and intuitive interface
Cons
Software interface may seem dated and require updates
Documentation gaps may hinder user workflows
VSLogger Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
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Share your experience
Information Technology and Services, 11-50 employees
More than a year
“Reliable performance and support”
Pros
The system has been very stable and the technical support team is solid whenever help is needed. It's also simple to use.
Cons
The product does cost a bit more than some other recording options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Law Enforcement, 51-100 employees
More than a year
“User-friendly recording software”
Pros
Getting recordings is something we need to do often and this software makes that process very user friendly.
Cons
Only twice in the 7 years I've been with the office, another vendor somehow disconnected the software. Once the issue was identified, the technicians worked hard to get everything back up and running properly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Transportation/ Trucking/ Railroad, 500+ employees
More than a year
“Integrates well with other systems”
Pros
We found it userfriendly and it fits into existing systems without much effort.
Cons
I'd appreciate a bit more explanation for each setting such as CTI Link, No RTP Timeout and Compression.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does VSLogger integrate with?
No third-party integrations are listed.
Does VSLogger offer an API?
Yes, VSLogger provides API access.
Does VSLogger have a mobile app?
No, VSLogger does not have a mobile app.
What language does VSLogger support?
VSLogger supports the English language.
What types of pricing plans does VSLogger offer?
VSLogger pricing starts at $960. Request a custom VSLogger price quotation.
Who are the typical users of VSLogger?
VSLogger is used by call centers, financial services, government agencies, healthcare, public safety, telecommunications, and utilities.
What level of support does VSLogger offer?
VSLogger provides support via phone, email, and contact form.