Wavix

Wavix

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Overview

Wavix is an extensive call center platform that delivers fast global messaging and reliable call recording, enabling precise customer engagement. While the platform’s performance can be slow under extensive load, it provides AI-driven speech analytics and multi-channel communication, allowing efficient call center management.

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Starting Price
Custom

Wavix Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Speech Analytics
  • Call Routing

Wavix Features

Call Recording

Wavix supports programmable call recording with dual‑channel capture to record both sides of conversations. It delivers secure, unlimited storage of call audio and allows exporting recordings for external use.

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Speech Analytics

The software delivers AI‑based speech analytics that transcribes and logs key data from calls to generate insights. It enables identification of topics, sentiment, and other conversational elements for quality and performance evaluation.

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Campaign Builder

The system supports a visual campaign builder enabling creation of outbound voice and SMS campaigns using drag‑and‑drop flows. It provides the ability to launch programmed call sequences based on predefined call flows.

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Number Validator

The platform provides number validation to check phone number validity, format, and detailed metadata such as carrier and type. It delivers insights into reachability and roaming status for phone numbers based on international numbering plans.

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Pros And Cons of Wavix

Pros

  • Provides global SMS and voice delivery

  • Delivers AI-based speech analytics

  • Offers customizable call recording

  • Allows SMS broadcasting

Cons

  • Updates may slow down implementation time

  • Extensive capabilities may initially overwhelm users

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Frequently Asked Questions

Does Wavix offer an API?

Yes, Wavix does offer an API.

What language does Wavix support?

Wavix software supports English language only.

Does Wavix have a mobile app?

No, Wavix does not offer a mobile app.

What types of pricing plans does Wavix offer?

The vendor offers customized pricing plans according to different business needs. It offers a Voice Plan starting at $0.00/min, a SMS Plan starting at $0.00/min, a Phone numbers Plan starting at $0.99/month, a Campaign builder Plan at $0.001/contact, a Number validator Plan at $0.007/number, a 2FA Plan at $0.05/verification, an Answering machine detection Plan at $0.007/call, a Call recording Plan at $0.0015/min, and a Speech Analytics Plan at $0.015/min. Get a customized Wavix cost breakdown for your business today.

What other apps does Wavix integrate with?

Wavix software integrates with a wide range of apps including 3CX, Smartico, and Collect.

Who are the typical users of Wavix?

The typical users of Wavix include sectors like ecommerce and retail, pickup and delivery, transportation and logistics, travel and hospitality, and fintech and finance.

What level of support does Wavix offer?

Wavix offers support through phone number and knowledge base.