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Overview
Wavix is an extensive call center platform that delivers fast global messaging and reliable call recording, enabling precise customer engagement. While the platform’s performance can be slow under extensive load, it provides AI-driven speech analytics and multi-channel communication, allowing efficient call center management.
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Starting Price
Custom
Wavix Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Speech Analytics
- Call Routing
What Is Wavix?
Wavix is a cloud-based call center platform that offers comprehensive tools for call centers, enabling voice calls, SMS communication, and AI-powered call recording. It provides campaign building, two-factor authentication, and number validation. The platform allows SMS broadcasting and speech analytics to optimize customer interactions. It also delivers advanced voicemail detection and number porting services. Wavix supports scalable, multi-channel communication, enhancing operational efficiency, and improving customer experience across various industries.
Wavix Pricing
Wavix price varies according to the adopted capabilities; the Voice and SMS plans start free, with outbound pricing ranging from $0.004/min and $0.003/SMS respectively. Rest of the paid capabilities are priced at:
- Phone numbers Plan: starting at $0.99/month
- Campaign builder Plan: $0.001/contact
- Number validator Plan: $0.007/number
- 2FA Plan: $0.05/verification
- Answering machine detection Plan: $0.007/call
- Call recording Plan: $0.0015/min
- Speech Analytics Plan: $0.015/min
Disclaimer: The pricing is subject to change.
Wavix Integrations
Wavix software integrates with a wide range of apps, including:
- 3CX
- Smartico
- Collect
Who Is Wavix For?
Wavix is suitable for the following sectors:
- Ecommerce and retail
- Pickup and delivery
- Transportation and logistics
- Travel and hospitality
- Fintech and finance
Is Wavix Right For You?
Wavix software is suitable for businesses aiming to improve call center efficiency and customer engagement. It provides reliable voice and SMS communication, AI-based call recording, and speech analytics to track performance. The platform also enables campaign management, voicemail detection, and number validation, allowing precise outreach and optimized workflows.
Still not sure if Wavix is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Wavix Features
Call Recording
Wavix supports programmable call recording with dual‑channel capture to record both sides of conversations. It delivers secure, unlimited storage of call audio and allows exporting recordings for external use.
Speech Analytics
The software delivers AI‑based speech analytics that transcribes and logs key data from calls to generate insights. It enables identification of topics, sentiment, and other conversational elements for quality and performance evaluation.
Campaign Builder
The system supports a visual campaign builder enabling creation of outbound voice and SMS campaigns using drag‑and‑drop flows. It provides the ability to launch programmed call sequences based on predefined call flows.
Number Validator
The platform provides number validation to check phone number validity, format, and detailed metadata such as carrier and type. It delivers insights into reachability and roaming status for phone numbers based on international numbering plans.
Pros And Cons of Wavix
Pros
Provides global SMS and voice delivery
Delivers AI-based speech analytics
Offers customizable call recording
Allows SMS broadcasting
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
Does Wavix offer an API?
Yes, Wavix does offer an API.
What language does Wavix support?
Wavix software supports English language only.
Does Wavix have a mobile app?
No, Wavix does not offer a mobile app.
What types of pricing plans does Wavix offer?
The vendor offers customized pricing plans according to different business needs. It offers a Voice Plan starting at $0.00/min, a SMS Plan starting at $0.00/min, a Phone numbers Plan starting at $0.99/month, a Campaign builder Plan at $0.001/contact, a Number validator Plan at $0.007/number, a 2FA Plan at $0.05/verification, an Answering machine detection Plan at $0.007/call, a Call recording Plan at $0.0015/min, and a Speech Analytics Plan at $0.015/min. Get a customized Wavix cost breakdown for your business today.
What other apps does Wavix integrate with?
Wavix software integrates with a wide range of apps including 3CX, Smartico, and Collect.
Who are the typical users of Wavix?
The typical users of Wavix include sectors like ecommerce and retail, pickup and delivery, transportation and logistics, travel and hospitality, and fintech and finance.
What level of support does Wavix offer?
Wavix offers support through phone number and knowledge base.