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Overview
Who’s Calling provides comprehensive call tracking and multi-channel marketing analytics, helping businesses attribute leads to specific campaigns. While full functionality requires installing a desktop application, which may be restrictive for organizations preferring purely browser-based tools, its patented REACT real-time alerts and robust automotive integrations ensure no lead is left behind.
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Starting Price
Custom
Who's Calling Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Who's Calling?
Who’s Calling software is a call tracking and analytics platform designed to help businesses attribute revenue to specific marketing channels. It assigns unique toll-free numbers to campaigns, allowing users to track inbound leads and record conversations for quality assurance. With features like the REACT notification system, sales teams can instantly recover missed calls, ensuring valuable opportunities are not lost while optimizing overall marketing ROI.
Who's Calling Pricing
Disclaimer: The pricing is subject to change.
Who's Calling Integrations
Who Is Who's Calling For?
Who's Calling is ideal for a wide range of industries and sectors, which may include:
- Automotive dealerships
- Home services
- Real estate
- Healthcare
- Marketing agencies
- Financial institutions
Is Who's Calling Right For You?
As a pioneer in call measurement, Who's Calling is ideal for automotive and service enterprises prioritizing data integrity and regulatory adherence. Beyond its patented REACT alerts, the platform ensures strict DNC compliance through its Call Safe™ technology. Affiliated with industry giants like The National Automobile Dealers Association (NADA) and The Direct Marketing Association (DMA), it provides a secure, integrated infrastructure designed to maximize marketing ROI while minimizing legal liability, making it a safe bet for high-compliance sectors.
Still doubtful if Who's Calling is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Who's Calling Features
Real-Time Call Notifications (REACT)
REACT is a patented desktop and mobile application that alerts users to missed calls and inbound leads instantly. This feature allows sales teams to immediately respond to mishandled calls, significantly increasing the probability of recovering potential revenue before the prospect contacts a competitor.
Inbound Call Recording
The platform automatically records inbound conversations to create a secure repository for quality assurance and staff training. Managers can review these audio files to coach staff on script compliance, objection handling, and customer service etiquette, ensuring a consistent brand experience across all interactions.
MyDASH Analytics Platform
MyDASH is a customizable virtual dashboard that aggregates call data into user-specified reports for quick visualization. It enables marketing managers to assess campaign effectiveness by filtering data through metrics such as call volume, duration, and geographic origin, providing a high-level view of performance.
Intelligent Toll-Free Numbers
Who's Calling issues unique "intelligent" toll-free and local numbers that can be assigned to specific marketing channels. This technology enables the system to track the precise origin of every call, distinguishing between leads generated by offline billboards, online ads, or direct mail campaigns.
Call Sync And CRM Integration
Who’s Calling features ‘Call Sync’ which automates the transfer of call detail records directly into a client's CRM or Lead Management System. This feature eliminates manual data entry errors and ensures sales representatives have immediate access to updated lead history and recordings within their primary workflow.
Pros And Cons of Who's Calling
Pros
Real-time missed call alerts
Regulatory compliance tools reducing legal liability for outbound campaigns
Detailed ROI attribution reporting
Cons
The feature set is less adapted for generalist e-commerce or SaaS businesses
Interface can feel outdated
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Frequently Asked Questions
Does Who's Calling offer an API?
Yes, Who's Calling provides data integration capabilities via features like Call Sync, allowing for the export and synchronization of call data with various third-party systems and custom applications.
Does Who's Calling have a mobile app?
Yes, the "Who's Calling, Inc." app is available for iOS and Android devices, offering the functionality of the REACT desktop tool to help users manage missed calls and leads remotely.
What other apps does Who's Calling integrate with?
The software supports integration with multiple CRM and LMS systems and platforms. However, the vendor has not specified the names of any third-party applications.
What types of pricing plans does Who's Calling offer?
Who's Calling offers custom pricing plans tailored to client needs. For a custom Who's Calling cost estimate, contact us.
Who are the typical users of Who's Calling?
Typical users include automotive dealerships, home services providers, real estate firms, healthcare practices, and marketing agencies seeking to track ad performance
What level of support does Who's Calling offer?
Who's Calling offers support via phone and email, along with a library of training videos and dedicated account trainers to assist with onboarding and system optimization.
What language does Who's Calling support?
Who's Calling is available in English.