“Quick meeting connections”

Pros

It gets me connected instantly to my meetings. That convenience really stands out and makes joining calls hassle-free.

Cons

I don't have any issues with Zoom itself, any problems I've had were related to my personal phone connection.

“Stable service”

Pros

Across our company, it has been a very user-friendly and dependable solution. The call quality is clear, the service stays stable and it works as a powerful platform for handling all of our internal communication.

Cons

There honestly isn't much to complain about. If anything, I just wish more companies were using it as well.

“Easy to get the hang of”

Pros

Using it has been really convenient because it's simple to figure out and fits right in with the rest of Zoom's features. I don't have to keep jumping between different apps which makes a big difference during busy days. I can place calls quickly while I'm on the move which helps a lot when I'm going back and forth between classes or study sessions. The audio quality is also very clear so talking with professors, classmates and even patients feels much more manageable.

Cons

it can be a little inconsistent at times especially when I switch a call between my laptop and phone. A few times, reconnecting hasn't gone well and that's frustrating when the conversation is urgent with a colleague or professor. It also depends a lot on having a strong internet connection because if the signal is weak, the call quality drops and it becomes hard to hear clearly. I've run into that more than once in the middle of a study session or while discussing a clinical case which is definitely annoying. I'd also like to see more notification customization options since I've missed calls before when I was in a lecture or study group and didn't notice the alert. Even with those minor issues, it's still a very useful tool but those are the areas where I think it could be better.

“Broken queue availability”

Pros

With queues basically unusable, the rest of the phone system ends up feeling muted and ineffective. It's like owning a car with no wheels.

Cons

Queue member availability doesn't line up with the user's actual presence status. For example someone can be OFFLINE and the call still stays in the queue because the system shows them as available for queue calls. It makes no sense at all.

“Ability to video chat with anyone”

Pros

Being able to video chat with family, friends or even businesses is something I really enjoy about it.

Cons

Every now and then it lags a bit but aside from that, it's still a solid product.

“Lets me schedule webinars”

Pros

Ability to schedule webinars with more than 300 people connected is a real plus especially for larger events and presentations.

Cons

The menu isn't always very user-friendly so you may need to rely on tutorials to understand how some functions work.

“Affordable work phone numbers”

Pros

A budget-friendly way for employees to keep their own work phone numbers without needing separate work phones.

Cons

There's an added cost involved, depending on which Zoom plan you have.

“Crystal-clear calls”

Pros

What really stands out with it is the call quality and reliability. It lets me handle calls with excellent audio and very few interruptions which makes day-to-day communication much better.

Cons

the basic plan feels a bit limited since some of the more advanced features such as analytics, aren't included.

“Keeps me connected”

Pros

Being able to stay connected with anyone from anywhere is one of the things I really enjoy about it.

Cons

At times, the call quality dips whenever my internet connection slows down a little.

“Works perfectly across Zoom tools”

Pros

It works smoothly with other Zoom systems which makes everything much more convenient to use together.

Cons

40-minute time limit on calls which can be restrictive at times.

“Very flexible”

Pros

I appreciated its flexibility along with the user-friendly interface which made it comfortable to use.

Cons

It occasionally had call quality issues.

“Handy call switching on the road”

Pros

Using it while driving is pretty simple and switching calls is simple and convenient.

Cons

Moving back and forth between participant views can be a bit difficult at times.

“Friendly app with quick setup”

Pros

It was pretty easy to handle and using it day to day feels very user-friendly. The app itself is friendly and simple to work with.

Cons

Their support service can be better.

“Poor functionality and support”

Pros

Getting the phone lines set up was simple and the system itself was simple to use.

Cons

The functionality is lacking and customer service has been disappointing.

“Amazing desktop widget”

Pros

The desktop integration works really well. There's a compact widget that stays tucked away on the screen for quick access and it pops up as soon as an incoming call comes in. From there, getting to the dialer or call history is simple so I don't have to open the full app window every time.

Cons

Incoming call view can be better. There isn't a way to see the full call details while the phone is ringing or copy the number before answering so I can be ready for a client call. The caller ID also has room for improvement.