BlueFolder Reviews

Pros

As an admin user of Blue Folder, I find it to be a comprehensive asset management software that is easy to navigate. It allows us to track and manage all our company's assets seamlessly, from equipment to inventory. Customizing fields and forms has been particularly beneficial for tailoring the software to our specific needs.

Cons

While it offers extensive features, fully utilizing them, especially for non-technical users, requires time and effort.

Pros

Transitioning to Blue Folder from a less intuitive in-house software has been a positive move. I recommended implementing Blue Folder based on my previous experience with its ease of use in managing customer and equipment data, including notes and contacts.

Cons

The map function needs improvement. Much of our equipment lacks a street address or is located inside another company's premises without a standard address. Having latitude/longitude options and a "Save and new" button for location entries would be beneficial. Standardizing sub-equipment options would also be helpful.

Pros

Administering BlueFolder in our company, I've found it to be a comprehensive and intuitive asset management software. It efficiently tracks and manages all our company's assets in one platform, from equipment and vehicles to tools and inventory. The ability to customize fields and forms has been particularly beneficial for tailoring it to our specific needs in asset management.

Cons

While it offers a broad range of features, mastering all functionalities takes time and effort, especially for non-technical users.

Pros

Transitioning to a new position, I found the in-house software for dispatch, billing, and maintenance to be overly complex, limiting its use to specialized personnel. I recommended a trial of BlueFolder for a segment of our customer base based on my positive experience using it previously. Its ease of finding customer and equipment data, including notes and contact information, has been invaluable.

Cons

The map function requires improvement. Much of our equipment lacks a specific street address or is located within another company's facility without a standard address. Having latitude/longitude options for location information and a "Save and new" button for entering locations would be beneficial. Standard sub-equipment options would also be useful.

Pros

This software is Simple to use and navigate. Assigning tasks to team members is simple, and notifications keep me informed of progress through the service cycle.

Cons

Reporting capabilities could be enhanced. It would be useful to generate reports showing how long a service order remains in a particular status.

Pros

I like the simplicity and user-friendly navigation of this product. The level of customization available is impressive.

Cons

I wish there was a way to create a "master list" of equipment for use across different customers and the ability to work offline.

Pros

I like how this product is designed for simplicity and ease of use. The level of customization available is particularly impressive.

Cons

I wish there was an option to create a "master list" of equipment that can be used across different customers and the ability to work offline.

Pros

The contractor feature in Blue Folder for dispatching service requests via email and text, along with importing information directly into work orders, is invaluable.

Cons

It definitely requires initial support to get started, but once familiar with it, using the software becomes much easier.

Pros

The intuitiveness of Blue Folder stands out. I found it easy to start using right away, with a clear and efficient interface that doesn't overwhelm with unnecessary features.

Cons

Currently, there's nothing significant to mention. Perhaps over time, I may discover something.

Pros

I find the contractor feature of BlueFolder, which dispatches service requests via email and text and imports corresponding information into individual work orders via email, very useful.

Cons

Initial setup requires support assistance, but once you're familiar with it, it becomes much more manageable.

Pros

The intuitive nature of this software stands out to me. I was able to start using it immediately with minimal learning curve. Its Simple navigation and lack of unnecessary features make it exceptionally efficient for my needs.

Cons

Currently, there's nothing specific to mention. Perhaps with more time, I may notice something.

Pros

I value the visibility that Blue Folder provides for our open Service Requests.

Cons

It would be convenient to drag and drop tickets to assign them to specific technicians or dates.

Pros

The mobile app for Blue Folder is fantastic, enhancing the software's accessibility and user-friendliness.

Cons

Customization options are limited, which is something I would like to see improved.

Pros

The visibility provided by BlueFolder into our open service requests is excellent and helps us stay on top of our workload effectively.

Cons

I would like the ability to drag and drop tickets to assign them to technicians more efficiently.

Pros

The mobile app for BlueFolder is fantastic. I like its user-friendly interface and functionality.

Cons

More customization options would be welcomed.

Pros

Implementing BlueFolder was seamless with assistance from their tech team. The system's ease of use and the quality of reports meet our needs well, and our technicians prefer using the desktop program.

Cons

The mobile app requires significant improvements. There's limited capability to print out equipment reports for individual units.

Pros

Work order management with Blue Folder is effective both in the office and in the field. Automated recurring work orders help us stay organized with preventative maintenance, and locating work history and attaching files is Simple. The customer support is exceptional, with quick responses and efficient issue resolution.

Cons

Being sold only in US dollars makes it expensive for Canadian companies. The overall cost has become quite high, and setting up preventive maintenance requires manual effort, although it's still more efficient than using paper.

Pros

Navigating between tabs and accessing different areas in Blue Folder is simple and efficient.

Cons

I genuinely like everything about it, so I have no complaints... lol.

Pros

The smart lists in Blue Folder are a great feature, helping us organize all our jobs effectively.

Cons

The software isn't very mobile-friendly. It would be helpful to see pricing while adding items and have a total displayed under the billing tab.

Pros

Blue Folder is easy to use, cloud-based, and accessible from anywhere.

Cons

The customer portal is too basic and needs more options for generating reports.