Cetaris Reviews

Pros

Even though I'm still in the testing and setup phase, I already like how much information I can keep organized in one place. It feels like everything is coming together nicely.

Cons

The part I'm enjoying the least during the transition is that the mapped field boxes and template titles don't line up correctly.

Pros

Since we made the switch, I've noticed better support when it comes to OEM and parts warranties which has been a big plus. Our technicians are also really happy using the handheld devices and they've found them useful in their daily work.

Cons

A lot of our user applications are built internally so they aren't as simple as some other applications. We've adapted and learned how to work with the software but I'd still like to see updates happen alongside production changes instead of having to wait for a major rollout or future enhancement.

Pros

The Version 12 updates were genuinely helpful and attending the event gave me a chance to connect with other IT professionals and vendors which I found valuable.

Cons

The conference itself was organized very well. The only small downside was the hotel elevator.

Pros

Connecting with other companies was a great experience for me and I also appreciated learning more about what's coming in the next version.

Cons

The cafe setup could have been better organized, maybe by splitting people into groups and rotating them through. It also would have been even better with a more hands-on approach.

Pros

Getting an early look at upcoming features and improvements was really useful. I also liked hearing from other users who have already implemented it and the way the team handled Q&A made it clear to me that they actually care about solving real customer problems.

Cons

I would have personally enjoyed a slightly longer conference, like in previous years. Still, everything was excellent during the time we had together!

Pros

The tracking and search features work well for me and overall I find the system easy to get around without much effort.

Cons

It's a bit hard to pinpoint major issues but some tasks especially the PO process, take too many clicks. Permissions can also be tricky to figure out because it's not always clear everything they will affect.

Pros

Reporting gives me everything I need and I've been especially impressed with how well the warranty module works.

Cons

One limitation is that it doesn't offer truly open API access. We'd prefer direct access to our own data without having to pay for a new SIM every time.

Pros

Since it's a hosted solution, I've noticed we don't really need to involve IT as much anymore which saves time and effort.

Cons

Learning it and training others on it was challenging at first, although the younger generation seems to pick it up much more quickly.

Pros

Having everything run from a single server makes things very convenient for me and our technicians are able to use it without running into issues.

Cons

Setting up the database takes quite a bit of time, although that was largely because our employer chose not to have the importing done.

Pros

From the start, I felt like this platform offers a full set of tools for managing assets, work orders, maintenance, inventory and reporting all in one place. I also like that I can adjust it to match how we work and it scales well whether the operation is small or large. The mobile features are especially useful since I can manage tasks on the go and the reporting helps me make better decisions. On top of that, the support and training have made everything easier to handle.

Cons

One challenge came up when I was trying to connect it with several different software systems in a very short timeframe especially since we were the first ones attempting that particular setup. We eventually got it working but it took going through a couple of software companies before finding one that could handle about 90% of the integrations we needed.

Pros

Across the platform, I find it easy to use and I've seen improvements in warranty reimbursements, parts ordering, inventory tracking, labor management and scheduling. The CPM and TCO reports are also really useful for me.

Cons

Support can feel a bit tough until you really understand the process. The implementation is very detailed and takes time to complete. There are also added costs when changes are made to the original setup and the integration with McLeod could be better.

Pros

Running our fleet has become much easier with this system. I rely on it for maintenance scheduling, work orders, inventory tracking, parts restocking, dashboards and reporting. It handles everything well and I like that it keeps improving while staying connected with our other systems.

Cons

It has been a reliable partner for us for many years. The biggest challenges usually come from implementation decisions we made in the past that now need to be updated. Those issues are not really caused by the software itself and the customer support team has been responsive and helpful whenever we need assistance with them.

Pros

Right from the beginning, I felt like the product could grow with us. It's easy to use and built with a modern approach and honestly, the team behind it has made a big difference in my overall experience.

Cons

One thing I'd still like to see is GL Reset rules built directly into the product, since that would help speed things up.

Pros

After looking at several options, I chose this one because it covered everything I needed, from fleet maintenance and parts inventory to warranty tracking and asset management. I also liked that it integrates well with ELD and ERP systems. VMRS coding has helped me get accurate reporting and the setup and training process went smoothly, making it easy for my team to start using it right away.

Cons

One limitation is that it cannot be used offline when there is no network connection.

Pros

What I really like is how detailed the system is when it comes to managing assets, spare parts and warranty data. I also appreciate how strong the support team is and it's clear to me that they keep improving the product with updates that actually match what users need. I also like that I can turn certain features on or off depending on what I need and overall, it's been very dependable for me.

Cons

There really aren't any missing features to point out, since they continue to innovate and follow through on our change requests.

Pros

Going through the work order process feels quick for me and I like how much detail is available in equipment and parts profiles. Moving around the layout is also pretty easy so I don't feel lost while using it.

Cons

From a user perspective, it feels too technical for a lot of our staff. Even basic tasks can turn into a tedious process with far too many clicks and required fields that are not always relevant to how we work. There is not much flexibility for users to customize things on their own. Too many changes or requests have to go through support and some options are only available if you pay extra. A number of those items seem like they should have been included as standard from the beginning. Training was also difficult when Covid happened especially with four different terminals to manage. There are several other frustrations as well that are hard to list off the top of my head.

Pros

Over the past year, I've personally seen great results especially with warranty reimbursements and better labor efficiency which has made a noticeable difference.

Cons

It really gives back based on the effort you invest. The implementation required a lot of work but we had an excellent implementation specialist who helped us get everything back on course.

Pros

I find it easy to move around the system and being able to keep multiple sections open at once really helps me switch between tasks without losing track. I also like how it automatically highlights warranty coverage and the whole claim process, from creating to getting reimbursed, feels clear and easy to follow.

Cons

One thing I'd still like to have is a few more options for modifying claims after they've already been submitted.

Pros

With the integration into our transportation system and telematics, I've seen a big improvement in how we handle workflows and we've cut down a lot on paperwork.

Cons

It's an excellent product but the price is definitely on the high side. Other options we looked at were more affordable, though they didn't offer the same level of functionality or reporting.

Pros

Managing costs has become much easier for me since everything like billing and tracking is handled in one place which saves time and keeps things organized.

Cons

One thing that still needs improvement is offline access and a few screens can take longer to load when there are network issues.