Last Updated
Overview
Cityworks software streamlines enterprise asset management for government and utility agencies by placing GIS at the core of its CMMS capabilities. While its extensive features demand a structured implementation, it ultimately empowers organizations with data-driven risk assessment and streamlined field-to-office communication.
Overall Rating
Based on 24 users reviews
4.5
Rating Distribution
Positive
96%
Neutral
4%
Negative
0%
Starting Price
Custom
Cityworks Specifications
- Work Order Management
- Maintenance Logs
- Safety Management
- Dashboards
What Is Cityworks?
Cityworks is a robust Enterprise Asset Management (EAM) platform designed for local governments and utilities to manage public infrastructure. Its core CMMS capabilities are uniquely GIS-centric, leveraging your organization's authoritative ArcGIS data as the foundation for all operations. This approach enables features like streamlined work management and data-driven risk assessment. Overall, Cityworks helps medium to large-scale municipalities solve key pain points by improving operational efficiency and extending the lifespan of critical community assets.
Cityworks Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Cityworks Integrations
Who Is Cityworks For?
Cityworks is ideal across a range of fields, including:
- Local governments
- Utilities
- Airports
- Public works agencies
- Municipalities
Is Cityworks Right For You?
For a public sector organization that views its GIS data as a core strategic asset, Cityworks is a reliable choice. By leveraging your existing ArcGIS solution, the software provides a uniquely integrated solution for asset and work management. The platform is built for scalability, offering enterprise-grade cybersecurity, disaster recovery, and system reliability to ensure your community's data is secure and operations run smoothly. For such robust qualities and many others, Cityworks is a go-to solution for managing critical public infrastructure.
Still not sure about Cityworks? Contact our support team at (661) 384-7070 for further guidance.
Cityworks Features
Network Management
This feature provides a centralized, GIS-based inventory of all public infrastructure. It allows agencies to visualize their entire network, from water pipes to traffic signals. Therefore, it ensures that all maintenance activities are tied to an accurate, location-aware asset record for better management.
Work Management
This module streamlines the entire lifecycle of maintenance tasks, from service request creation to crew assignment and completion. It uses map-based interfaces and configurable workflows to improve resource allocation and enhance operational efficiency for both field and office teams.
Risk Assessment
Cityworks enables agencies to move beyond reactive maintenance by analyzing asset data to identify and prioritize high-risk infrastructure. This data-driven approach helps justify budgets for capital improvement projects and is one of the key Cityworks features for extending asset lifespans.
Work Order Management
This core capability enhances communication between office staff and field crews. It provides tools for receiving assignments, documenting work, and updating asset status in real-time. In this regard, Cityworks increases both the safety and productivity of the mobile workforce.
Inspections
The system helps ensure regulatory compliance and public safety with streamlined inspection workflows. It allows users to create custom inspection templates, schedule recurring tasks, and capture results in the field, creating a complete, auditable history for every single asset in Cityworks.
Pros And Cons of Cityworks
Pros
Centralizes asset and work order data
Robust tracking of assets, labor, and materials
Scalable to large municipal operations
Cons
Lacks built-in bulk data import functionality
Custom map views do not sync across devices
Cityworks Reviews
Total 24 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars46%
3
Stars4%
2
Stars0%
1
Stars0%
Share your experience
Government Administration, 101-500 employees
More than a year
“solid work orders, dated interface”
Pros
Handling work order creation, ongoing management and tracking asset history is where Cityworks does a good job.
Cons
The interface feels buggy and customization is limited especially when you're working in an enterprise environment.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Political Organization, 500+ employees
More than a year
“development is booming”
Pros
Since Newedge rolled out Cityworks for our local government, the switch has gone really well and the system has been very user-friendly. It's made development work in Beaumont, Texas much more convenient than before. One of the biggest benefits is that contractors can now submit development plans remotely instead of having to come to Beaumont in person and that has really helped development take off.
Cons
Only thing I miss is getting office updates. I know Respond is on the way and we're aware of that but honestly, I've always liked Office.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Services, 500+ employees
More than a year
“Clean UX with Esri fit”
Pros
Getting around the system feels simple and the interface has a clean, polished look. The integration with Esri also works really well and fits smoothly into our workflow.
Cons
One frustrating part is that the Respond UI tends to shift around a lot while clicking through and navigating which has been annoying for my users. PLL is also complicated to administer because of all the little nuances and notifications are difficult to manage and still feel limited in what they can actually do.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Who are the typical users of Cityworks?
The typical users of Cityworks features are public sector organizations, including local governments, utilities, airports, public works agencies, and municipalities.
Does Cityworks offer an API?
Yes, Cityworks offers an API.
What level of support does Cityworks offer?
Cityworks provides support through documentation and a client portal, as well as the product and training resources.
What other apps does Cityworks integrate with?
Besides its integration with the Trimble ecosystem, Cityworks integrates with ArcGIS and Safe software.
Does Cityworks have a mobile app?
Cityworks does not offer a dedicated mobile app; however, it syncs with the Trimble Unity Mobile app to provide users with streamlined mobile access to its major capabilities.
What types of pricing plans does Cityworks offer?
The Cityworks price starts at $1,995 for a one-time payment, as per third-party sources. Request a personalized Cityworks pricing quote for your business.
What language does Cityworks support?
Cityworks is primarily available in English.