Cityworks Reviews

Pros

Having Cityworks AMS and PLL in one system gives us a full enterprise solution for running city operations. It brings together asset management and permitting workflow control in a single place which makes it much more practical to manage everything across the city.

Cons

There really isn't much to complain about. The platform keeps evolving based on user needs, while also fixing issues and adding improvements over time.

Pros

Connecting it with ESRI products has been really simple and it works very well with ArcGIS Online web maps.

Cons

I've only been using it for a few months so it still feels a bit too early to give a solid opinion on any downsides.

Pros

Whenever I need help, the live assistance is simple to use and the response time has been incredibly fast. The written instructions are also available which makes it easier to get support when questions come up.

Cons

As a new user I didn't receive any training so I know I'm probably missing valuable data simply because I haven't learned where to find it yet.

Pros

The functionality and features are simple to tailor and adjust based on what's needed.

Cons

Cityworks does feel a bit outdated and the interface can be slow at times.

Pros

Being able to review historical trends and keep track of assets has been a real advantage.

Cons

The implementation took a long time and required a lot of effort but that was expected.

Pros

Cityworks has been very flexible to configure and its API offering is extensive which gives us a lot to work with.

Cons

Honestly there is nothing I dislike at this point.

Pros

Having a GIS-centered system is a major advantage and it plays a key role in making the platform successful.

Cons

Reporting can be challenging for users so they often need assistance to get what they need.

Pros

Using it has been very simple and the flexibility to work with the data and pull out exactly the information you need is a big plus.

Cons

Not every feature or piece of functionality has been added yet so some things still feel unfinished.

Pros

It provides a complete workflow management system and supports a wide range of integrations which makes it very capable for handling connected processes.

Cons

A few features don't seem to be designed with our specific use case in mind so certain functions aren't as well suited to our needs.

Pros

Compared with other programs I've worked with, Cityworks offers stronger capabilities and does a better job overall.

Cons

The downside is that the training isn't free. I'd really like to see training resources made available at no cost.

Pros

Getting Cityworks up and running and then managing it afterward, has been very simple. The technical support team is excellent and the amount of documentation available for both administrators and end users is incredibly helpful. On top of that, the partners they work with really know the product well and consistently deliver strong results.

Cons

Cityworks does offer APIs and webhooks for connecting with other information systems which helps but they still don't handle every integration scenario. Because of that, we've had to rely on custom-built solutions in some cases.

Pros

Communication has been really simple and it does a solid job of tracking assets, service requests and work orders.

Cons

Respond can be frustrating especially when trying to get used to it outside the office. It also feels like the software was rolled out before it was fully developed, with too many updates to Respond, admin features, styles and other areas.

Pros

Getting Cityworks tailored to our needs is simple and the system is user-friendly overall. It also makes onboarding much faster since users can be trained in a short amount of time.

Cons

One downside is that the aime apps still don't offer the full functionality available elsewhere.

Pros

Once you really get familiar with the program, it can significantly improve your company's asset management.

Cons

Getting everything set up and customized is a challenging process and takes a lot of effort.

Pros

The software has a familiar look and feel, similar to other tools so it seems like it should be pretty simple to learn.

Cons

At the beginning it was hard to know about all the add-ons and the other things the system can do.

Pros

Cityworks does a really good job of tracking labor, equipment, materials and reporting which helps keep everything organized and easier to monitor.

Cons

a frustrating limitation is that tasks on work orders can't be edited which makes updates harder than they should be.

Pros

One of the best parts has been the support from our account management team and the graphic user interface feels simple and well designed.

Cons

There were a few minor hiccups in the earlier versions while we were transitioning from office to respond.

Pros

Getting around the system feels simple and the interface has a clean, polished look. The integration with Esri also works really well and fits smoothly into our workflow.

Cons

One frustrating part is that the Respond UI tends to shift around a lot while clicking through and navigating which has been annoying for my users. PLL is also complicated to administer because of all the little nuances and notifications are difficult to manage and still feel limited in what they can actually do.

Pros

Since Newedge rolled out Cityworks for our local government, the switch has gone really well and the system has been very user-friendly. It's made development work in Beaumont, Texas much more convenient than before. One of the biggest benefits is that contractors can now submit development plans remotely instead of having to come to Beaumont in person and that has really helped development take off.

Cons

Only thing I miss is getting office updates. I know Respond is on the way and we're aware of that but honestly, I've always liked Office.

Pros

Handling work order creation, ongoing management and tracking asset history is where Cityworks does a good job.

Cons

The interface feels buggy and customization is limited especially when you're working in an enterprise environment.