Last Updated
Overview
Confirm offers a purpose-built EAM solution for cities and public works teams seeking smarter infrastructure management. Its GIS-powered workflows simplify maintenance, enhance transparency, and reduce costs. While it’s primarily tailored for public sector operations, its reliability and depth make it a great fit for infrastructure-focused organizations.
Overall Rating
Based on 3 users reviews
3.3
Rating Distribution
Positive
33%
Neutral
67%
Negative
0%
Starting Price
Custom
Confirm Specifications
- Work Order Management
- Incident Management
- Safety Management
- Dashboards
What Is Confirm?
Confirm by Brightly is a cloud-based Enterprise Asset Management (EAM) solution designed specifically for cities, municipalities, and public works departments. It enables organizations to manage complex public infrastructure by creating a single, detailed source of truth through its centralized asset registry. The platform leverages native GIS-powered scheduling to streamline maintenance workflows and optimize field operations.
This data-driven approach helps public sector entities minimize unnecessary spending, reduce safety risks, and ultimately improve community satisfaction.
Confirm Pricing
Confirm Integrations
Who Is Confirm For?
Confirm is purpose-built for the public sector and is commonly used by:
- Public works and maintenance teams
- Contractors
- Data analysts
- Service providers
- City and municipal administrators
Is Confirm Right For You?
If your organization oversees public infrastructure, and you’re seeking a solution to streamline asset maintenance, Confirm is a strong contender. Its cloud‑based platform offers a centralized, configurable asset registry combined with built‑in GIS capabilities, mobile field tools, and a citizen request portal, making it ideal for cities, municipalities, and public works departments. Confirm is best suited for organizations that manage large, distributed asset networks and need to optimize preventive maintenance while aligning field operations with strategic goals.
Still doubtful if Confirm software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Confirm Features
Centralized Asset Registry
This feature provides a single source of truth for all public infrastructure assets. It allows for the creation of a detailed inventory with unlimited, customizable attributes, enabling managers to gain deep insights based on any asset's category, class, or type.
Native GIS And Mapping
Confirm includes built-in GIS capabilities to power work scheduling and allocation. This allows for real-time visualization of field activities and optimized routing for maintenance crews, reducing dependency on costly third-party GIS software licenses.
Mobile Workforce Management
The software offers a mobile application that connects field teams to the central system. Technicians can receive work orders, view asset performance data, and capture accurate information, including photos with spatial data, directly from their mobile devices, eliminating paperwork and improving data accuracy.
Contractor Management
This module centralizes all third-party maintenance contractors into one system for streamlined management. It enables schedulers to manage activities efficiently and allows organizations to monitor service levels by capturing and analyzing data on contractor labor, materials, and costs.
Community Engagement Portal
The platform includes an integrated 311 portal for citizens to initiate and track service requests related to public assets. This tool streamlines communication between the public and maintenance teams, helping users increase overall community satisfaction and trust.
Pros And Cons of Confirm
Pros
Easy access to asset details and inspection capabilities in the field
User-friendly customer services module for efficient use
Cons
Customer support response times may vary
Access restrictions for specific lookups could be more granular
Confirm Reviews
Total 3 reviews
3.3
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars33%
3
Stars67%
2
Stars0%
1
Stars0%
Share your experience
Civil Engineering, 101-500 employees
“Handy workflow but frustrating updates”
Pros
Everything is right at your fingertips and I really appreciate how data comes into one platform and can be found in another. It makes tasks simple to complete and it's simple to locate what needs to be done.
Cons
The downside is that some features disappear after updates and it often takes too long for those problems to get fixed afterward. On top of that, the map in the Connect platform sometimes drops out.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
5
Government Administration, 500+ employees
“flexible asset tracking tools”
Pros
One of the strongest parts of Confirm is its functionality. It lets us tailor the information captured in the Asset Register to suit our needs and being able to access asset details and carry out inspections while out in the field is really useful. The Customer Services module is also simple and user friendly.
Cons
The support/helpdesk side can be frustrating at times because it is often hard to explain the issue clearly to the support team. It also feels limited by the lack of built-in reporting functions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Civic & Social Organization, 500+ employees
“upgrade rollout needs work”
Pros
Building, maintaining, supporting customers and moving the product roadmap forward clearly isn't simple. Confirm does have plenty of positives and to be fair, other competitors come with their own weaknesses and problems too.
Cons
Support on the client side feels inconsistent and unreliable. Upgrade rollouts are handled poorly, with notifications that are uneven and often inadequate. The documentation around upgrades especially when it comes to fixing issues, is far too limited. On top of that, the upgrade quality keeps falling short..features don't work properly and some problems only get partially fixed.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
5
Frequently Asked Questions
Does Confirm offer a mobile app?
Yes, it offers a mobile app for Android and iOS devices.
Does Confirm offer an API?
Yes, Confirm provides a web API.
What languages does Confirm support?
Confirm is primarily available in English.
Who are the typical users of Confirm?
Confirm features are used by public works and maintenance teams, contractors, data analysts, service providers, and city or municipal administrators across the public sector.
What other apps does Confirm integrate with?
It integrates with other GIS tools.
What types of pricing plans does Confirm offer?
The vendor offers customizable and flexible Confirm price plans. Get in touch for a tailored Confirm cost estimate.
What level of support does Confirm offer?
Brightly provides comprehensive customer support via client portal, an online form, and live chat.