Gabriel
Food & Beverages, 500+ employees
Less than a year
“Super Organized and detailed!”
Pros
I really like how detailed you can get with jobs. There are numerous useful tools for tracking and storing important information.
Cons
It takes some time to learn all the details.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Government Administration, 500+ employees
More than a year
“A Work Order System without all the Work”
Pros
I was glad that operating eWorkOrders didn't require any technical expertise or coding skills on my part.
Cons
I have no negative feedback to share about eWorkOrders.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Oil & Energy, 101-500 employees
Less than 6 months
“eWorkOrders - great product”
Pros
The customer support is excellent. "How to" videos included in the software make it easier to get started.
Cons
Understanding how the different parts integrate took some time, but it gets easier with use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Government Administration, 101-500 employees
More than a year
“Eworkorders review”
Pros
I've been using eWorkOrders for 10 years. When our previous software became outdated and difficult to use, I found eWorkOrders. After speaking with their representative and seeing how easy it was to customize, I knew it was the software I needed. I've never looked back. If I have a question or need something added, they help me in any way possible. They have a fantastic team. The ease of use, customization options, and so much more are why I've stayed with them for so long. I hope to be a customer for many more years.
Cons
I have no complaints about eWorkOrders. Their ability to meet my specific needs is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wes
Healthcare, 51-100 employees
More than a year
“eWork Orders keeps us on task”
Pros
What we like best about eWorkOrders is how easy it is for our employees to open new work orders. The interface is very intuitive.
Cons
Our only issue is that, as a cloud-based system, we can't use it during internet or power outages, which is true for all cloud-based systems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nahum
Retail, 500+ employees
More than a year
“eworks came in a very critical time for our maintenance service”
Pros
The support and capability to meet our needs worldwide are impressive. Our business isn't located in the USA, so reporting varies by country. eWorkOrders has provided proper responses for all our needs, meeting 100% of our expectations so far.
Cons
We face challenges with equipment needing Wi-Fi. They are developing a solution, and meanwhile, we are upgrading to use sim cards from local cellphone companies to solve this problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Automotive, 500+ employees
More than a year
“New User”
Pros
It is very simple to learn and use, and setting it up was also unproblematic.
Cons
There are so many options! While overwhelming, this can also be a positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Utility, 51-100 employees
Less than a year
“eWorkOrders review”
Pros
The setup was easy, and the customer service was excellent. We evaluated several CMMS packages before choosing eWorkOrders. We needed a program we could quickly set up to meet regulatory requirements. eWorkOrders supported us with training and setup, helping us meet our deadline and get fully operational.
Cons
The software didn't come with robots to do the work... Seriously, it's a well-designed solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yovanny
Healthcare, 500+ employees
More than a year
“eWorkOrders was made for us!”
Pros
Price was a top consideration, followed by ease of use. We've had the software for more than five years, and its reliability has exceeded our expectations, as has the customer service. Any issues we've encountered were resolved by the next business day.
Cons
The desktop interface could use an update, and some reports could benefit from clearer descriptions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Karen
Government Administration, 51-100 employees
More than a year
“Easy to navigate”
Pros
Navigating the program to input and print work orders is not hassle.
Cons
Finding a specific work order can be difficult due to the available type filters.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Mike
Hospitality, 11-50 employees
More than a year
“Easy to use”
Pros
The relationships are unified throughout the user interface, connecting assets, people, and equipment, making queries intuitive and simple. Creating new areas, employees, or assets by copying existing ones with common attributes and making minimal changes is easy.
Cons
The interface needs some rounded edges and a cleaner look; it feels a bit outdated like Windows 3.11.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jim
Property, 500+ employees
More than a year
“eWorkOrders CMMS Review”
Pros
The software is easy to use and produces clear reports. Customization is available for a small fee.
Cons
Service catalog menu names should allow for more characters.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Automotive, 500+ employees
Less than 6 months
“Taking Control of the Chaos”
Pros
EWorkOrders customer support has greatly exceeded our expectations. The software is very simple to use, but when we occasionally need to change a setting, the eWorkOrders team responds quickly and helps us achieve what we need from the program.
Cons
Honestly, I can't think of any negatives. EWorkOrders is very intuitive and captures all the relevant data for our industry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 51-100 employees
Less than a year
“Great Software”
Pros
I loved how easy this software is to use.
Cons
I haven't found any drawbacks with this software so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Liberty
Pharmaceutical, 500+ employees
Less than 6 months
“The ease of use of the system is great!”
Pros
Our users can easily create Work Orders for all their controlled document requests for issuance, retrieval, and archival.
Cons
Setting up the application parameters isn't as easy as I expected. I had to call support for guidance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, N/A employees
More than a year
“Knowledgeable staff, prompt and professional service. Highly recommend.”
Pros
It is intuitive, easy to navigate, has all the features I need, customizable, and offers upgrades for additional functionality.
Cons
No drawbacks at this time. I don't have any improvement suggestions currently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Not specified, N/A employees
More than a year
“Has absolutely made my team more efficient and accountable for repairs and timely completion.”
Pros
This program is excellent for tracking repairs, and the generated reports help make crucial decisions on equipment and repair costs at each store.
Cons
I haven't found any issues that Norm didn't fix. It does everything we wanted and more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
JUSTIN
Manufacturing, 500+ employees
Less than a year
“Customer focused, excellent customer service, easy to use, customization is awesome.”
Pros
The software engineers built me an automated work order system. Originally, I managed issues through email alerts from another company. My partner company linked the alert emails to eWorkOrders. Now, I wake up with a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team made that customization possible.
Cons
I have no problems with this software. It has streamlined my work and saved me a lot of man-hours.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Not specified, N/A employees
Less than a year
“Streamlined our work order and preventative maintenance processes”
Pros
For the end user, it provides a quick solution to their needs, requiring only a few minutes to issue a work order. Our maintenance team uses eWorkOrders as the basis for their daily morning meetings and work scheduling.
Cons
The overall appearance is a bit dull with many gray colors, but I can overlook that for its functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Not Specified, N/A employees
More than a year
“Convenient cloud-based software”
Pros
Using this cloud-based software has been convenient for me since there's no server administration needed and users can easily submit tickets from any web-enabled device while I rely on the outstanding support.
Cons
I have no cons to mention from my experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10