eWorkOrders CMMS Reviews

“Exceptional customer support

Pros

One thing I appreciate about this tool is the exceptional customer support. The platform itself is really simple to use (no steep learning curve) and configuring automations and connecting APIs was surprisingly feasible. Everything feels convenient and genuinely saves us time instead of adding extra unnecessary work.

Cons

The product fulfills our requirements fully and runs smoothly.

“versatile asset management

Pros

I really appreciate how versatile the system is. Asset management is simple to modify and the printout feature paired with an included checklist was incredibly helpful when we conducted audits at my institution.

Cons

Managing the volume of emails is a bit challenging for me though I see the value in the feature itself.

“Best value for facilities

Pros

Hands down the best bang for the buck I've found. I've rolled it out across both large-scale and smaller facilities and in my experience it fits each environment really well, delivering great value no matter the size.

Cons

The initial learning curve took some time but customer support was quick and helpful whenever I needed assistance.

“Efficient operations improvement

Pros

We've seen a major improvement in how we operate since adopting it. The interface is convenient and my team needed very little training to become comfortable with it. Because of that, it has helped us cut down on both time and costs by making our processes more efficient. Automated workflows for work orders have lowered mistakes and kept things moving smoothly and the appliance tracking feature makes diagnosing issues and ordering parts quick and easy. Our staff can handle work orders with confidence now. The around-the-clock tenant portal has really improved communication, sped up our response times and increased tenant satisfaction which makes this tool indispensable for our property management business. On top of that, it leads the field in cyber security ratings and their customer support is outstanding.

Cons

Honestly I can't think of any drawbacks, we value everything this system provides. It contains all the features we require to operate our company smoothly and productively so there really aren't any cons that come to mind.

“Comprehensive equipment monitoring

Pros

We manage a property with lots of equipment and systems that vary widely in age. This software lets us keep track of each unit's age, repairs, warranty details and routine maintenance. Because of that visibility, we've been able to head off issues before they escalate, cutting downtime and avoiding costly replacements.

Cons

Nothing to report so far. The app is feasible to use and we're genuinely pleased with it. I don't have any complaints at this point.

“Cloud-based maintenance suite

Pros

As a user, I find that it delivers a comprehensive suite of tools tailored for cloud-based maintenance management.

Cons

It offered a more affordable annual plan, having a cheaper yearly subscription option would make it easier for me to commit long-term.

“Top choice for maintenance

Pros

From my standpoint, it truly stands out as the top choice for any maintenance service, I find it easy to operate and it reliably does exactly what I need without fuss.

Cons

I can't remember any specific thing I didn't like about it, nothing comes to mind that would make me hesitate to keep using or recommending it.

“User-friendly work orders

Pros

I've found it extremely user-friendly and we were able to begin issuing work orders and capturing data right away. The data it holds has been incredibly useful, the mapping feature is superb and I really appreciate the wide range of reporting options available.

Cons

My only real frustration is the way PMs are created. Every single asset needs to be added individually into a PM which makes the process slow and tedious. I would love to see bulk-add capabilities and a way to schedule many PMs at once rather than doing them one-by-one.

“Ease of use and great support

Pros

Ease of use combined with great customer care stands out and I never feel bounced around or passed off when I call or email because the team always understands my issue and resolves it efficiently.

Cons

Honestly my only gripe is that the flag colors were changed and now they look kind of washed out which I really dislike. They feel faint and lose the visual punch they used to have. Also, I'd love to see a green option added, I realize that sounds petty and overly aesthetic and I know it's a small thing but I'm just being upfront about what bugs me.

“Quick data access

Pros

After reviewing several options, what drew me in most was how easy it is to use and how quickly I can find the information I need and I especially appreciated the mass data download that cut our implementation time in half.

Cons

After two years of using the system, I honestly have no complaints or cons to point out.

“simple platform..

Pros

The platform feels refreshingly simple and I like that unlimited users allow even entry-level technicians on my team to access it without creating constant budget concerns.

Cons

The main limitation I've noticed is the lack of manual custom report creation although I rely on customer service for any advanced reporting while the rest of the tools meet my needs.

“Effortless daily usage

Pros

Using it day to day feels effortless and I really like that everyone involved can enter work orders without friction.

Cons

Since some features were never fully used on my end, I don't really have any strong grievances.

“Responsive and courteous support

Pros

Calling in before working hours still resulted in a quick response and I appreciated how clearly and courteously my questions were handled, even for settings I wasn't familiar with.

Cons

During this interaction, I didn't find any issues as I requested changes and was guided clearly on how to implement them.

“Strong onboarding experience

Pros

A simple interface paired with strong onboarding makes it easy for me to get started and I've consistently found the support to be excellent.

Cons

Nothing negative comes to mind, as I have no complaints about the system, the training or the platform overall.

“Preventive maintenance focus

Pros

Since adopting the system, I've seen a major improvement in how our maintenance team operates, with less downtime and a stronger focus on preventive work rather than reactive fixes.

Cons

Setting everything up does take time in my experience but once I invest that effort and provide proper information, everything runs smoothly.

“Customizable for end users

Pros

The support from the it staff feels unmatched and I've found the customization options extremely helpful for end users like me.

Cons

For my specific use case, I haven't found any downside to using it.

“User-friendly with insights

Pros

From my perspective, the system is very user-friendly and I rely on the responsive support team to deliver custom reports that give me deep insight into productivity and inventory.

Cons

Honestly I have absolutely no complaints about the software or any of the staff I've interacted with.

“Proven reliability!

Pros

Daily use since 2017 has proven its reliability and I trust it for everything from fieldwork to office reporting after generating tens of thousands of work orders.

Cons

From an administrative perspective, I haven't had any negative experiences with this CMMS system.

“Tailored customization options

Pros

Customization options allow me to tailor the system to my specific needs which makes it far more effective for my workflows.

Cons

There isn't anything I dislike, as I find both the team and the program to be great.

“Efficient queries and registry

Pros

Useful queries and the vendor registry stand out and I depend on them regularly to manage information efficiently.

Cons

One thing I've noticed is that it doesn't include Power BI which I feel would improve analytics.

“Paperless traceability

Pros

Automatic generation, traceability and data collection have eliminated paper for me and I value being able to access everything easily from desktop, tablet or phone.

Cons

In certain environments where devices can't be carried, I've found technicians may need extra trips to complete PMs though I can print checklists and update them later electronically.

“Great system to use!

Pros

It's incredibly simple for me to use and input assets into the system.

Cons

At this moment, I can't think of any drawbacks associated with eWorkOrders.

“Exceptional Service

Pros

I really admire the seamless way I can monitor my possessions and their upkeep.

Cons

There are an excessive number of tabs scattered throughout, and initially, it was challenging to determine which tabs led to the desired destinations. Additionally, locating and generating reports posed some difficulties.

“eWorkOrders review

Pros

What impresses me the most about eWorkOrders is its intuitive interface and seamless navigation. Troubleshooting issues are easy now. The team is always prompt and helpful in their responses.

Cons

The only issue I'm not fond of is that when a query is too large, it automatically logs me out, requiring me to attempt again.

“EWORKORDERS SURVEY

Pros

The system's user-friendliness is exceptional, and it provides excellent assistance when needed.

Cons

There is nothing that comes to mind. I'm certain I haven't made use of many available features.

“Great program to help run our campus

Pros

It allows multiple individuals to view work orders, update changes made by technicians, and easily capture updates. Setting up assets and PMs is now very simple, following the established configuration. This software greatly facilitates the smooth operation of our department. The customer service is outstanding, highly knowledgeable, and always provides live phone support (with quick email replies).

Cons

Nothing. eWorks assists us in maintaining organization and consolidating all information in one convenient location.

“Meets our expectations

Pros

The customer support is easily accessible, and the staff provides relevant and valuable expertise.

Cons

None. We have never been disappointed on any occasion.

“Effective property maintenance

Pros

Managing property maintenance has become far more effective and I appreciate the clarity and accessibility it gives everyone involved.

Cons

So far I haven't had any issues at all and truly don't have anything negative to say.

“E work Orders for School Cafeteria Maintenace and Asset Tracking

Pros

Our employees find this system extremely easy to use, and it helps us efficiently track their work orders and the technicians servicing the equipment. While we don't utilize all its features, such as tracking payroll hours or overtime, it effectively meets our needs as a team of three technicians managing 69 sites with various types of equipment, primarily in kitchen settings. Whenever I encounter any issues, particularly with reports, the customer service is exceptional friendly, patient, and always ready to demonstrate better ways to achieve my goals, considering my limited knowledge of computer programs.

Cons

Except for the beginning, when I attempted to perform tasks without a clear understanding, I haven't encountered any problems.

“Central Louisiana State Hospital

Pros

It is easy to navigate and use system, and the Eworkorders staff responds promptly. Writing and producing work orders is also a simple task now.

Cons

One drawback is the inability to mass print or edit work orders.

“It does work

Pros

The customer service is excellent, and it's easy to manage different modules.

Cons

Nothing. It is a reliable product without any issues.

“Eworks CMMS

Pros

As a beginner, I found it remarkably easy and uncomplicated to generate work orders.

Cons

The extensive level of customization can be overwhelming initially. If I were to make a request, it would be for additional video training resources for tasks or setups that are not used frequently.

“CMMS - A Major Decision

Pros

I had prior experience with the system at another facility where I provided consultation. The setup and general maintenance of the system are easy to handle. It offers numerous features typically found in high-cost solutions, and regular updates and enhancements are introduced. Our IT department expressed satisfaction with the system's integration into our facility.

Cons

I can't think of anything except for allowing more customization options for the welcome screen.

“Review of CMMS System by Connell Industries

Pros

The level of customer support and IT assistance we received for custom work requests was exceptional. The personnel at eWorkOrders are knowledgeable, responsive, and a pleasure to work with.

Cons

In my experience, the 75-character limit on item descriptions has been somewhat problematic, along with the restriction of not being able to use the same description for items in different stockrooms or locations. However, there is a workaround available.

“Cross-device work order control

Pros

Whether I'm on my PC or mobile, it works very well for me, helping speed up work order searches, prioritize tasks and generate reports so I can stay in full control.

Cons

What I would appreciate more is a faster response time from the support team.

“Simpler workflow than before

Pros

Compared to our old work order system, I found it much easier to understand and far less complicated, with fewer steps involved.

Cons

There are no dislikes for me when it comes to using it.

“Extremely user-friendly platform

Pros

What stands out to me is how extremely easy and user friendly it is and I really appreciate that it includes everything I need in a CMMS along with excellent customer service whenever I ask for help.

Cons

I honestly can't come up with any dislikes, as everything about the it software has worked great for me.

“Automated notifications valued

Pros

One feature I personally value is the automated notifications and reminders, as I no longer have to chase technicians or worry about missed deadlines because everyone stays informed automatically.

Cons

One concern I've noticed is the learning curve since getting comfortable with all the features can take time for me if I'm not very tech-savvy.

“Visual requests and reporting

Pros

The ability to add pictures to requests works well for me and I also like the large selection of predesigned reports, the mobile app's ease of use and the overall design of the query feature.

Cons

Some limitations I experience include fields not auto-populating, creating a work order from a failed PM feeling tough and not being able to automatically send a spot buy ticket to a vendor.

“eWork Orders great support team!

Pros

EWorkOrders has proven invaluable to our team for sending maintenance work orders, and the customer support is excellent.

Cons

No complaints. I am thoroughly satisfied with eWorkOrders.

“Lighten Your Load

Pros

It effectively organizes the maintenance department without requiring an assistant.

Cons

Neither my staff nor I found any shortcomings, and we were pleased with the program. As we expanded and sought a comprehensive solution, we needed a platform that could handle financial transactions and lease signing, among other things.

“e Work Orders

Pros

This software is quite intuitive, and whenever I need help, support is readily available.

Cons

So far, there is nothing. My employees use it daily and appreciate its user-friendly nature.

“Great option with great support

Pros

There isn't a single standout feature in eWorkOrders that I would attribute my recommendation to. Instead, it's the flexibility it offers, which perfectly suits our small utility. That's not to say it wouldn't work on a larger scale. Its ease of use depends on the person configuring it and their ability to collaborate with the eWorkOrders staff. An open-minded and adaptable approach is crucial. While there is always a learning curve, our staff quickly adapted to it.

Cons

The flexibility can sometimes be a double-edged sword. If users discover that things can be manipulated, they may request tailored modifications. I consider this more of a management issue than a genuine drawback, although it could be perceived as one by some. Another common complaint is the lack of true offline remote usage. However, our staff excels at thinking outside the box, and we may not be utilizing the product in the intended manner. Again, this is not a drawback for us, but it might be for others.

“The best we have found!

Pros

I particularly love how effortless it is for tenants to report problems, including attaching pictures, and the instant notifications and work order queues it generates. Having access to this functionality on both my phone and computer is fantastic!

Cons

This system is so swift and boasts exceptional technical support that it puts our other software systems to shame!

“Eworkorders Review

Pros

The integration process was smooth, and the program itself is easy to learn and use. It offers a variety of reports that provide different perspectives on expenses.

Cons

I believe the process of creating new parts in the inventory could be simplified, but so far, I haven't encountered any issues with it.

“cost effective solution.

Pros

The deployment and user-friendliness made the initial period very smooth. It's a highly cost-effective solution for budgeting purposes.

Cons

The ability to create custom reports independently is not available; instead, we have to submit a request to customer support.

“Product Review

Pros

I really value the simplicity of navigation and the ability to incorporate pictures.

Cons

I wish the thumbnails of pictures were easier to open and displayed in a larger size.

“Huge Difference to our Maintenance Department

Pros

It stands out for its user-friendly interface, excellent contact relationship management, seamless work assignment, and effortless invoicing/billing capabilities.

Cons

The ease of generating reports and searching for work orders is commendable. However, there is no provision for creating custom queries for SQL users. We are unable to search by specific work order numbers when we have a list of particular ones. It would be helpful if we could simply input the work order numbers directly.

“Excellent CMMS software in eWorkOrders

Pros

One aspect I really appreciate about this software is its ease of use and user-friendly nature. Additionally, the customer service is exceptional, providing answers and solutions to any questions we may have. They are a pleasure to work with!

Cons

Currently, we don't require the use of all the features offered by eWorkOrders. However, with the features we do utilize, there hasn't been much to dislike.

“eWorkOrders CMMS review

Pros

It's easy to use, and everyone in our team has access to it.

Cons

There is nothing to mention.