eWorkOrders CMMS Reviews

“Exceptional customer support

Pros

One thing I appreciate about this tool is the exceptional customer support. The platform itself is really simple to use (no steep learning curve) and configuring automations and connecting APIs was surprisingly feasible. Everything feels convenient and genuinely saves us time instead of adding extra unnecessary work.

Cons

The product fulfills our requirements fully and runs smoothly.

“Exceptional customer support

Pros

One thing I appreciate about this tool is the exceptional customer support. The platform itself is really simple to use (no steep learning curve) and configuring automations and connecting APIs was surprisingly feasible. Everything feels convenient and genuinely saves us time instead of adding extra unnecessary work.

Cons

The product fulfills our requirements fully and runs smoothly.

“versatile asset management

Pros

I really appreciate how versatile the system is. Asset management is simple to modify and the printout feature paired with an included checklist was incredibly helpful when we conducted audits at my institution.

Cons

Managing the volume of emails is a bit challenging for me though I see the value in the feature itself.

“versatile asset management

Pros

I really appreciate how versatile the system is. Asset management is simple to modify and the printout feature paired with an included checklist was incredibly helpful when we conducted audits at my institution.

Cons

Managing the volume of emails is a bit challenging for me though I see the value in the feature itself.

“Best value for facilities

Pros

Hands down the best bang for the buck I've found. I've rolled it out across both large-scale and smaller facilities and in my experience it fits each environment really well, delivering great value no matter the size.

Cons

The initial learning curve took some time but customer support was quick and helpful whenever I needed assistance.

“Best value for facilities

Pros

Hands down the best bang for the buck I've found. I've rolled it out across both large-scale and smaller facilities and in my experience it fits each environment really well, delivering great value no matter the size.

Cons

The initial learning curve took some time but customer support was quick and helpful whenever I needed assistance.

“Efficient operations improvement

Pros

We've seen a major improvement in how we operate since adopting it. The interface is convenient and my team needed very little training to become comfortable with it. Because of that, it has helped us cut down on both time and costs by making our processes more efficient. Automated workflows for work orders have lowered mistakes and kept things moving smoothly and the appliance tracking feature makes diagnosing issues and ordering parts quick and easy. Our staff can handle work orders with confidence now. The around-the-clock tenant portal has really improved communication, sped up our response times and increased tenant satisfaction which makes this tool indispensable for our property management business. On top of that, it leads the field in cyber security ratings and their customer support is outstanding.

Cons

Honestly I can't think of any drawbacks, we value everything this system provides. It contains all the features we require to operate our company smoothly and productively so there really aren't any cons that come to mind.

“Efficient operations improvement

Pros

We've seen a major improvement in how we operate since adopting it. The interface is convenient and my team needed very little training to become comfortable with it. Because of that, it has helped us cut down on both time and costs by making our processes more efficient. Automated workflows for work orders have lowered mistakes and kept things moving smoothly and the appliance tracking feature makes diagnosing issues and ordering parts quick and easy. Our staff can handle work orders with confidence now. The around-the-clock tenant portal has really improved communication, sped up our response times and increased tenant satisfaction which makes this tool indispensable for our property management business. On top of that, it leads the field in cyber security ratings and their customer support is outstanding.

Cons

Honestly I can't think of any drawbacks, we value everything this system provides. It contains all the features we require to operate our company smoothly and productively so there really aren't any cons that come to mind.

“Comprehensive equipment monitoring

Pros

We manage a property with lots of equipment and systems that vary widely in age. This software lets us keep track of each unit's age, repairs, warranty details and routine maintenance. Because of that visibility, we've been able to head off issues before they escalate, cutting downtime and avoiding costly replacements.

Cons

Nothing to report so far. The app is feasible to use and we're genuinely pleased with it. I don't have any complaints at this point.

“Comprehensive equipment monitoring

Pros

We manage a property with lots of equipment and systems that vary widely in age. This software lets us keep track of each unit's age, repairs, warranty details and routine maintenance. Because of that visibility, we've been able to head off issues before they escalate, cutting downtime and avoiding costly replacements.

Cons

Nothing to report so far. The app is feasible to use and we're genuinely pleased with it. I don't have any complaints at this point.

“Cloud-based maintenance suite

Pros

As a user, I find that it delivers a comprehensive suite of tools tailored for cloud-based maintenance management.

Cons

It offered a more affordable annual plan, having a cheaper yearly subscription option would make it easier for me to commit long-term.

“Cloud-based maintenance suite

Pros

As a user, I find that it delivers a comprehensive suite of tools tailored for cloud-based maintenance management.

Cons

It offered a more affordable annual plan, having a cheaper yearly subscription option would make it easier for me to commit long-term.

“Top choice for maintenance

Pros

From my standpoint, it truly stands out as the top choice for any maintenance service, I find it easy to operate and it reliably does exactly what I need without fuss.

Cons

I can't remember any specific thing I didn't like about it, nothing comes to mind that would make me hesitate to keep using or recommending it.

“Top choice for maintenance

Pros

From my standpoint, it truly stands out as the top choice for any maintenance service, I find it easy to operate and it reliably does exactly what I need without fuss.

Cons

I can't remember any specific thing I didn't like about it, nothing comes to mind that would make me hesitate to keep using or recommending it.

“User-friendly work orders

Pros

I've found it extremely user-friendly and we were able to begin issuing work orders and capturing data right away. The data it holds has been incredibly useful, the mapping feature is superb and I really appreciate the wide range of reporting options available.

Cons

My only real frustration is the way PMs are created. Every single asset needs to be added individually into a PM which makes the process slow and tedious. I would love to see bulk-add capabilities and a way to schedule many PMs at once rather than doing them one-by-one.

“User-friendly work orders

Pros

I've found it extremely user-friendly and we were able to begin issuing work orders and capturing data right away. The data it holds has been incredibly useful, the mapping feature is superb and I really appreciate the wide range of reporting options available.

Cons

My only real frustration is the way PMs are created. Every single asset needs to be added individually into a PM which makes the process slow and tedious. I would love to see bulk-add capabilities and a way to schedule many PMs at once rather than doing them one-by-one.

“Ease of use and great support

Pros

Ease of use combined with great customer care stands out and I never feel bounced around or passed off when I call or email because the team always understands my issue and resolves it efficiently.

Cons

Honestly my only gripe is that the flag colors were changed and now they look kind of washed out which I really dislike. They feel faint and lose the visual punch they used to have. Also, I'd love to see a green option added, I realize that sounds petty and overly aesthetic and I know it's a small thing but I'm just being upfront about what bugs me.

“Quick data access

Pros

After reviewing several options, what drew me in most was how easy it is to use and how quickly I can find the information I need and I especially appreciated the mass data download that cut our implementation time in half.

Cons

After two years of using the system, I honestly have no complaints or cons to point out.

“simple platform..

Pros

The platform feels refreshingly simple and I like that unlimited users allow even entry-level technicians on my team to access it without creating constant budget concerns.

Cons

The main limitation I've noticed is the lack of manual custom report creation although I rely on customer service for any advanced reporting while the rest of the tools meet my needs.

“Effortless daily usage

Pros

Using it day to day feels effortless and I really like that everyone involved can enter work orders without friction.

Cons

Since some features were never fully used on my end, I don't really have any strong grievances.