Total 153 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

90%

4

Stars

10%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Tyler S.

Small-Business, 11-50 employees

5.0
May 2023

Extremely user-friendly platform

Pros

What stands out to me is how extremely easy and user friendly it is and I really appreciate that it includes everything I need in a CMMS along with excellent customer service whenever I ask for help.

Cons

I honestly can't come up with any dislikes, as everything about the it software has worked great for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Tyler S.

Small-Business, 11-50 employees

5.0
May 2023

Extremely user-friendly platform

Pros

What stands out to me is how extremely easy and user friendly it is and I really appreciate that it includes everything I need in a CMMS along with excellent customer service whenever I ask for help.

Cons

I honestly can't come up with any dislikes, as everything about the it software has worked great for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
May 2023

Automated notifications valued

Pros

One feature I personally value is the automated notifications and reminders, as I no longer have to chase technicians or worry about missed deadlines because everyone stays informed automatically.

Cons

One concern I've noticed is the learning curve since getting comfortable with all the features can take time for me if I'm not very tech-savvy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
May 2023

Automated notifications valued

Pros

One feature I personally value is the automated notifications and reminders, as I no longer have to chase technicians or worry about missed deadlines because everyone stays informed automatically.

Cons

One concern I've noticed is the learning curve since getting comfortable with all the features can take time for me if I'm not very tech-savvy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DD

Dean D.

Mid-Market, 500+ employees

5.0
May 2023

Visual requests and reporting

Pros

The ability to add pictures to requests works well for me and I also like the large selection of predesigned reports, the mobile app's ease of use and the overall design of the query feature.

Cons

Some limitations I experience include fields not auto-populating, creating a work order from a failed PM feeling tough and not being able to automatically send a spot buy ticket to a vendor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DD

Dean D.

Mid-Market, 500+ employees

5.0
May 2023

Visual requests and reporting

Pros

The ability to add pictures to requests works well for me and I also like the large selection of predesigned reports, the mobile app's ease of use and the overall design of the query feature.

Cons

Some limitations I experience include fields not auto-populating, creating a work order from a failed PM feeling tough and not being able to automatically send a spot buy ticket to a vendor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

T

Tim

Non-Profit Organization Management, 101-500 employees

More than a year

5.0
May 2023

eWork Orders great support team!

Pros

EWorkOrders has proven invaluable to our team for sending maintenance work orders, and the customer support is excellent.

Cons

No complaints. I am thoroughly satisfied with eWorkOrders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T

Tina

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
March 2023

Lighten Your Load

Pros

It effectively organizes the maintenance department without requiring an assistant.

Cons

Neither my staff nor I found any shortcomings, and we were pleased with the program. As we expanded and sought a comprehensive solution, we needed a platform that could handle financial transactions and lease signing, among other things.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

J

Jan

Education Management, 500+ employees

More than a year

5.0
March 2023

e Work Orders

Pros

This software is quite intuitive, and whenever I need help, support is readily available.

Cons

So far, there is nothing. My employees use it daily and appreciate its user-friendly nature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

4

Functionality

10

P

Phillip

Utilities, 11-50 employees

More than a year

5.0
March 2023

Great option with great support

Pros

There isn't a single standout feature in eWorkOrders that I would attribute my recommendation to. Instead, it's the flexibility it offers, which perfectly suits our small utility. That's not to say it wouldn't work on a larger scale. Its ease of use depends on the person configuring it and their ability to collaborate with the eWorkOrders staff. An open-minded and adaptable approach is crucial. While there is always a learning curve, our staff quickly adapted to it.

Cons

The flexibility can sometimes be a double-edged sword. If users discover that things can be manipulated, they may request tailored modifications. I consider this more of a management issue than a genuine drawback, although it could be perceived as one by some. Another common complaint is the lack of true offline remote usage. However, our staff excels at thinking outside the box, and we may not be utilizing the product in the intended manner. Again, this is not a drawback for us, but it might be for others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

jim

Real Estate, 11-50 employees

More than a year

5.0
March 2023

The best we have found!

Pros

I particularly love how effortless it is for tenants to report problems, including attaching pictures, and the instant notifications and work order queues it generates. Having access to this functionality on both my phone and computer is fantastic!

Cons

This system is so swift and boasts exceptional technical support that it puts our other software systems to shame!

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

M

Mario

Farming, 500+ employees

Less than 6 months

5.0
March 2023

Eworkorders Review

Pros

The integration process was smooth, and the program itself is easy to learn and use. It offers a variety of reports that provide different perspectives on expenses.

Cons

I believe the process of creating new parts in the inventory could be simplified, but so far, I haven't encountered any issues with it.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

J

Joe

Semiconductors, 101-500 employees

More than a year

5.0
February 2023

cost effective solution.

Pros

The deployment and user-friendliness made the initial period very smooth. It's a highly cost-effective solution for budgeting purposes.

Cons

The ability to create custom reports independently is not available; instead, we have to submit a request to customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

William

Construction, 11-50 employees

More than a year

5.0
February 2023

Product Review

Pros

I really value the simplicity of navigation and the ability to incorporate pictures.

Cons

I wish the thumbnails of pictures were easier to open and displayed in a larger size.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Garland

Facilities Services, 11-50 employees

More than a year

5.0
February 2023

Huge Difference to our Maintenance Department

Pros

It stands out for its user-friendly interface, excellent contact relationship management, seamless work assignment, and effortless invoicing/billing capabilities.

Cons

The ease of generating reports and searching for work orders is commendable. However, there is no provision for creating custom queries for SQL users. We are unable to search by specific work order numbers when we have a list of particular ones. It would be helpful if we could simply input the work order numbers directly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tyler

Industrial Automation, 1-10 employees

Less than a year

4.0
December 2022

Excellent CMMS software in eWorkOrders

Pros

One aspect I really appreciate about this software is its ease of use and user-friendly nature. Additionally, the customer service is exceptional, providing answers and solutions to any questions we may have. They are a pleasure to work with!

Cons

Currently, we don't require the use of all the features offered by eWorkOrders. However, with the features we do utilize, there hasn't been much to dislike.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J

jamie

Pharmaceuticals, 51-100 employees

More than a year

5.0
June 2022

eWorkOrders CMMS review

Pros

It's easy to use, and everyone in our team has access to it.

Cons

There is nothing to mention.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

B

Bukola

Apparel & Fashion, 1-10 employees

Less than a year

5.0
June 2022

Eworkorders CMMs

Pros

The software excels in terms of quality, functionality, accuracy, and effectiveness.

Cons

The software's accuracy and functionality are flawless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jonathan

Food Production, 11-50 employees

Less than a year

4.0
April 2022

eWorker review

Pros

I found it intuitive and easy to upload data and equipment details. Initiating and managing our facility's PM program was a piece of cake.

Cons

I need to invest time in training on the software to generate reports/charts that effectively communicate maintenance performance to the facility.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

S

Stephen

Biotechnology, 51-100 employees

More than a year

5.0
March 2022

Century Eworkorders Review

Pros

Setting up and using eWorkOrders was incredibly simple and easy for me.

Cons

I'm extremely pleased with the system as it not only met but exceeded my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10