FMX Reviews

“really handy for campus requests

Pros

Using this tool day to day has been really easy for me. Adding photos helps a lot because I can show the issue instead of trying to explain everything in words. We've had both students and staff use it to send in maintenance requests around campus and it's been very reliable. Pulling reports out is helpful too and it saves me time when I need to check details or pass information along.

Cons

One small downside for me is that I can't attach a PDF, so that feels a little limiting at times. I also wish there was some kind of guide or handbook I could look at whenever I need a quick reminder.

“Fast support and flexible tools

Pros

it is easy, it feels without being limiting. It fits the way we work and making changes to match our process has been pretty manageable. A big plus for me is the support team, they get back to us fast, usually within an hour after we send in a ticket. On top of that, they check back a couple days later just to make sure everything was fixed and that we're still happy. After using it for years, I'd definitely recommend their modules.

Cons

Honestly I haven't come across any real downsides after all the time we've spent using it. It also means a lot to me that the company listens to customers and is willing to take programming change requests when something needs to be updated or adjusted.

“packed with useful tools

Pros

There's a lot here that I genuinely enjoy using. This platform covers so much in one place, from work orders and facility scheduling to transportation, inventory, interactive maps and even capital planning. Having all of those pieces together has been really helpful for me in daily operations and it makes the system feel very capable and practical.

Cons

A few issues still need work on the scheduling request side. I've run into glitches with auto-created work orders and sometimes the description shows up blank after the work order is made. Another problem is that when more than one location is selected, the work order may not get created at all.

“paperless and organized tool

Pros

One thing I really like is how this tool helps me stay completely paper-free while still keeping everything organized. I can check work order progress quickly and I don't lose time when handing things off which makes my daily routine more productive.

Cons

The reporting side could definitely be more easy for me. I'd also like more freedom when setting up the exact info I want because right now that part feels less flexible and not as clear as it should be.

“polished and simple ticketing

Pros

Using this tool every day has been a really good experience for me. It feels natural to work in and there's honestly not much that gets in my way. The layout looks clean and well put together, the settings let me adjust things the way I need and it's also simple for users when they have to send in tickets.

Cons

One thing I'd still like to have is a drag-and-drop option for sorting tickets by priority. Right now, they seem to line up mostly by when they came in, so being able to visually move them around and rank them would make things a lot more convenient.

“Versatile platform with amazing support

Pros

I had a really good experience getting this set up. The rollout went well and the support team was fantastic the whole time. Whenever we needed help, they got back to us quickly and actually made things easier to handle. The biggest win for me has been how adaptable the software is. We've been able to use it in different areas, from maintenance work orders to mapping and even capital planning. That kind of range has made it feel like a smart purchase, since I can see it helping multiple departments in one place.

Cons

Honestly I don't have many downsides to mention so far. The main thing is that we're still just starting to tap into everything the system offers and getting every feature rolled out across campus takes a lot of time.

“keeps our team in sync!

Pros

This has been a really great tool for me because it keeps all my work lined up and makes sure every maintenance timeline stays updated. The whole office crew can see what's going on without any mix-ups, since reservations and area calendars are laid out in a way that's simple to track. We've stayed a lot more connected and current and I've had way less confusion since we started using it.

Cons

I've been using it for more than a year now and honestly, I still haven't run into anything that bothers me. Nothing has come up that made me feel frustrated or disappointed with the software.

“flexible filters and useful reporting

Pros

this tool felt simple to work with and I've been able to sort and narrow down information the way I want without much trouble. The part I've liked most is how much I can tailor it to fit my needs, plus the approval flow does a nice job of keeping everything in order. Reporting has been really helpful in my everyday work too. On top of that, the import and export options save me time and help me move through tasks a lot faster.

Cons

One thing I'd really like is being able to use multiple filtered views without having to pay extra. Also, when something changes, updating items by hand can get pretty repetitive and takes more time than I'd like.

“Great value

Pros

Using this has been pretty easy for me and it comes with a bunch of handy tools in one package. The part I like most is the value. When I pay for the invoicing piece, I also get the accounting side included right now without paying extra and that makes it feel like a really good deal overall.

Cons

main downside I've run into is a small lag when moving from one tab to another. Every now and then, it takes a few seconds to respond, so I end up refreshing the page or waiting a bit for it to load properly.

“Flexible tools for daily operations

Pros

it is great that how clear the layout is and how much I can adjust it to fit the way I work. It's been really helpful for managing work orders, planning events and keeping up with building maintenance without things slipping through the cracks. Day to day, it handles the operational side well and I get the kind of flexibility I need to make it work for my setup.

Cons

some parts still feel more confusing than they need to be and I've definitely had moments where using the system was frustrating. The response time from account reps has also been disappointing especially when it seems like we get a different person assigned so often. On top of that, the reporting could be stronger and the dashboards don't give me enough control, so getting the exact data view I want can be a challenge.

“fits every department well :)

Pros

This tool has been really flexible for me and that's the biggest reason I like using it. My company has a bunch of departments on it and I'm able to send requests in a way that actually fits how each team works. That part makes a big difference. Instead of making everyone follow one limited setup, it lets me add the right details for each department so the whole system feels more practical and useful across the company.

Cons

Getting started was a little confusing for me though. Since every department at my company handles it in its own way, I had to go through separate training for all four just to understand what each team wanted. That first learning stage felt pretty overwhelming and honestly, it took a while to keep all those different workflows straight in my head.

“reliable tools and helpful support

Pros

support team is great, they available anytime I need help. The software has been reliable, fairly priced and a really good match for K-12 school districts in my experience. The reports and work order tracking are some of the best parts for me and the layout makes sense without feeling confusing or hard to use.

Cons

setup team knows what they're doing and usually handles things well but I feel like their approach could be a little more personalized. I'd like to see them take more time to understand where each customer is in the rollout process so the help they give fits better. That would make the launch feel more effective and improve the overall implementation experience.

“Custom fields save me time

Pros

using this platform in my daily routine is great. The setup didn't take much to figure out and I could tweak the fields the way I needed which made it work a lot better for how I handle things. One feature that really helps me out is bringing in a large batch of items at once. That part has been a big time-saver whenever I have a lot to upload.

Cons

biggest downside for me is that the reports and export features don't offer as much as I was hoping for. The calendar filters do help in some cases and I've used them when needed but the whole process still feels a little awkward and not as polished as I'd like when I'm moving through it.

“flexible setup!

Pros

Switching to this tool turned out to be a really great move for us. I like that it runs online, so I can get to what I need without being stuck in one place. The filters on the main screens help me pull up both older and newer requests without wasting time. Another big plus is being able to tweak the system by adding fields that fit how our organization actually works instead of trying to force our process into a fixed layout. The team has also been very informed and upfront about what the product does well and where it falls short and that made the whole experience feel real and helpful. Looking back, I'd have a hard time choosing anything else if I needed a maintenance management system again.

Cons

There are still a couple of things I wish this platform handled better. I'd like the option to log purchases and labor time separately instead of having them tied into a response and a built-in messaging feature would be nice too so replies could stay focused on KPI tracking instead of mixing notes and communication together. It would also help me if I could create a custom reminder for maintenance requests on certain dates and times without connecting it to a due date. I can still get around these limits but it feels a little awkward and more manual than I'd prefer. Even so, those issues haven't taken away from the overall value I get from the system.

“Top-notch support and scheduling

Pros

Using their Maintenance and Scheduling tools across 8 sites has been a really great experience for our team. Everything from the way the processes were set up to the regular check-ins and continued help has felt well planned and handled with care. Their team has put in the extra effort every step of the way to make sure we got things set up right and kept moving in a better direction. When something comes up, I know I can reach their support staff and account team and they take the time to walk through problems, explain better ways to handle workflows and point out any training we might need. After spending more than 50 years in the business world, I can honestly say this is the most responsive and professional support group I've ever dealt with. For me this has been a fantastic choice and I'd definitely tell others to check it out.

Cons

I haven't run into any real downsides so far.

“Packed with useful modules

Pros

it is great that how much this tool covers. The main package already comes with a lot and when I need more, there are add-ons available to build it out further for an extra fee. It feels like a pretty complete system overall.

Cons

a few parts still feel a bit underdeveloped especially the areas for technology and maintenance tickets. I've sent in ideas and requests but it mostly feels like they just go onto a list without much happening after that. In my tech director role, I switched from a more capable help desk product to this one because it was part of the bigger suite and we wanted staff using fewer separate systems. For me that change felt like a step back in certain ways. The platform could also be faster day to day.

“flexible setup that really helps

Pros

This tool has been really comfortable to use in everyday work and I like that it doesn't feel confusing. I can keep things pretty basic or build it out with more detail, depending on what our school needs at the time. That kind of range has made it fit different situations well for me without making the whole experience feel too complicated.

Cons

main drawback for me is the cost of the add-ons. At a smaller school, those extra charges hit hard especially when so much of our budget depends on state funding and not just our own choices. Because of that, paying for more features is not always realistic for us, even when they would be useful.

“paperless work orders win!!

Pros

Using the paperless work order setup has been a big plus for me. Putting in work orders feels simple and quick and it has helped me cut back on a lot of extra forms. The whole process just feels more organized and saves me time.

Cons

A downside for me is the reporting. Some reports do not show all the details I want to see so I end up wishing for a little more information. Still, I know every company wants different things in reports, so that may not be an issue for everyone.

“local team and quick replies

Pros

One of the biggest pluses for me is that the team is right here in Ohio, so they feel a lot more reachable. If I need help, I can send an email or make a call without dealing with any runaround and they usually get back to me pretty fast. That kind of quick support has made me feel a lot more confident using the tool.

Cons

So far I really don't have any complaints. I haven't run into any real problems or downsides worth mentioning yet.

“A real boost for maintenance

Pros

After using this work management software for over four years, I can honestly say it changed how I run maintenance and facility operations. The platform feels very natural to use and it adjusts well to what my team needs instead of making us rebuild our whole process around it. Things like preventive maintenance planning, work order tracking and asset management all take a lot less time now. The live reports and analytics have been really helpful too because they give me a better picture of what's going on and help me make smarter choices that improve output and day-to-day performance. One of the biggest pluses for me is how much I can tailor it to match our current workflow which has made teamwork and communication across departments a lot more organized. The mobile access has also been a big benefit, since our technicians can pull up work orders and update them right from the field. On top of that, I've had a really positive experience with the support team because they reply quickly and seem to truly care about helping us get the most out of the system. Thanks to this software, I've been able to cut downtime, reduce expenses and keep everything running in a much more organized way. I'd definitely recommend it.

Cons

One small thing I'd like to see improved is the setup process. I feel it would be even better if there were more flexible support options available during implementation.

“super friendly and helpful platform

Pros

this tool has been really comfortable for me. The layout feels simple to follow and when I show coworkers how it works, they usually pick it up without feeling lost or overloaded. One thing I really love is how fast the support team gets back to me whenever something comes up. We use a lot of different parts of the software and in my experience, people can get around it without much trouble or pressure.

Cons

Now and then, I notice a few pages take a bit longer than I'd like to open and that can get a little annoying.

“helpful custom fields overall..

Pros

it is pretty easy for me and the custom fields are a big plus. They let me track the exact details I need which makes my day-to-day workflow fit a lot better.

Cons

Something that still bothers me is not being able to open a maintenance request right from the scheduled REQUEST section. I can only do that through scheduled OCCURRENCES and since I spend way more time in the request screen, that gap can be annoying.

“Really great work order tool

Pros

Using this tool has been a really good experience for me. It feels easy for both the people sending requests and the techs handling them, so day-to-day work has been a lot more comfortable for everyone. Another big plus is the support team. Whenever I reach out with a question or issue, I usually hear back pretty fast and the answers are actually useful.

Cons

I honestly have not come across any major problems with it. The work order setup is simple to get around but it still has enough depth to do everything I need.

“inventory and work orders done right

Pros

We use this for tracking inventory and handling maintenance jobs and I've been really happy with how much it can do. It covers the main things we need day to day and has been a really great part of our maintenance process.

Cons

Getting all the inventory entered at the start took me a while so there is some setup work upfront. After I got everything loaded in though, it ran really well and fit exactly what I needed.

“Really helpful for daily scheduling

Pros

Honestly this has been a really great tool for my team. Anyone with a Staff-level account can set up a profile and submit work orders and that makes things a lot more convenient for us. I can also adjust our areas and resources the way we need and when inventory shifts, updating the available counts is quick and easy. Another big plus for me is having separate tabs for the Calendar, Maintenance Requests and Schedule Requests. It keeps everything visible and organized in one spot and that has helped a lot with day-to-day work.

Cons

main thing I'd still like is a way to share resources and equipment across different buildings. We have three golf carts that usually belong to the maintenance building but sometimes one needs to be moved for an event and not everyone knows they have to pick the maintenance building first before the cart shows up as an option. Even with that, I've been able to work around the small issues I've run into, so I really don't have any major complaints.

“flexible setup and fast support

Pros

Putting together a schedule request with this tool has worked really well for me. I can adjust a lot of the settings and make it fit the way I need to work which helps a lot in my daily routine. Another big plus is the support team. Whenever I've contacted them, I've gotten a quick reply and real help, so I've felt taken care of every time.

Cons

only downside I've run into is that there are a few fields in the schedule request that I'd rather hide or remove. From what I can see, those parts are just built into the system by default so there isn't really a way to take them out.

“friendly team

Pros

I felt comfortable using it because the layout is clear and not confusing at all. The whole thing feels simple to get into without a long learning curve. I've also had really good interactions with the staff and they've always been kind, helpful and nice to talk to whenever I needed support.

Cons

So far I haven't had any real complaints. It's been doing the job I need it to do and I haven't noticed any major issues while using it.

“Clear and user-friendly setup

Pros

It didn't take me long to figure things out and the whole system feels clear and easy while I'm working in it. Everything makes sense without much effort which made my experience really positive.

Cons

The main downside for me is the reporting side. Putting together reports for certain kinds of data can be a bit frustrating and that part feels less obvious compared to the rest of the software.

“TOP NOTCH CUSTOMER SERVICE

Pros

The customer support is unbeatable. They not only address my inquiries and help me solve problems but also guide me on resolving issues independently.

Cons

Most of the drawbacks are related to user error, either mine or my "customers"!

“support team always comes through

Pros

One thing that really stands out to me is how reliable the support team has been. Any time I run into a problem or need an answer, they get back to me and help me sort it out. I also like that they do more than just fix the issue in the moment. They usually walk me through what happened so I can handle something similar by myself later and that has been really useful.

Cons

To be honest, most of the problems I've dealt with were more about mistakes from me or my customers than the platform itself. In my experience the software usually isn't the real problem. A lot of it comes down to how people are using it.

“Technology and Maintance Work Order review of FMX

Pros

Setting up the building and rooms for the work order system was a hassle free task. Teachers can easily check the status of their work orders without the need for phone calls or emails. Minimal instructions were required for my staff to submit work orders.

Cons

It can send numerous email reminders until you configure the notification settings correctly, but it's better than receiving no notifications at all.

“FMX-Great Platform

Pros

The appearance and ease of use are excellent. It's convenient to use on desktop, and the interface is streamlined.

Cons

I suggest having a dedicated mobile app instead of relying on a web view. The app could feature larger text and a simpler interface.

“FMX Review

Pros

The customer service is exceptional and successfully resolves my queries or concerns 98% of the time.

Cons

I would appreciate more flexibility in editing the email heading/subject field for notification messages.

“This is my FMX.

Pros

FMX is an invaluable tool for managing all our maintenance and scheduling requirements.

Cons

I wish the inventory management provided more detailed information. It would be helpful to have precise inventory counts for items that come in cases.

“Saint Ursula Academy

Pros

Among the services we researched, FMX stood out as the most intuitive. We also like the ooption to customize the reservation process and add specific fields tailored to our school's needs.

Cons

There are a few fields I'd like to remove, but unfortunately, the system doesn't allow it.

“We love FMX!

Pros

During our search for a new program, the features and modules obviously caught our attention, but the customer service has been unparalleled compared to any other platform we've encountered. Whether through email, phone calls, or Zoom, the response time, helpfulness, and overall customer service have never disappointed me, even with my extensive questioning. I also like the fact that their features are constantly evolving.

Cons

Initially, our only issue with FMX was the lack of a dedicated app. However, the mobile view works just as effectively as any app would, enabling teams to submit and complete tasks efficiently.

“Great System A+++

Pros

GoFMX is a user-friendly system that can be easily taught to someone within minutes. The calendar provides a clear view of daily, weekly, or monthly tasks, ensuring scheduling without conflicts.

Cons

The only part I haven't liked about the system is that when closing out a work order and adding inventory, all site locations are displayed with only FMX part numbers. If you're searching using part numbers per OEM, you won't be able to find the part.

“User Friendly, Easy Setup, Amazing FMX Team!

Pros

FMX has made us more efficient, productive, and organized in managing workload, scheduling, and understanding our buildings and assets. It offers everything we need to manage buildings, assets, and work in one place. FMX consistently improves its software and functionality, and their team is incredibly supportive throughout the startup, training, and modification processes, always providing timely and detailed responses.

Cons

Scheduling is more complicated than necessary for our company structure. It would be great to have a few additional view options on the calendars to streamline this part of our process.

“Simple Yet Complete - Work order Management Software

Pros

The ease of use and the ability to customize are fantastic. Additionally, the FMX team is a pleasure to work with.

Cons

Customizing the dashboards can sometimes be confusing and challenging.

“work orders made simple!!

Pros

Getting the buildings and rooms set up for the work order system was pretty easy for me. One of my favorite parts is that teachers can check the status of their own requests instead of calling or emailing me every time they want an update. That has saved me a lot of back-and-forth. My team also barely needed any training before they could start putting in work orders, so the whole rollout felt a lot less stressful for me.

Cons

One issue I ran into was that the system sent a lot of email reminders at first until the notification settings were dialed in. Even so, I would still take extra alerts over not getting notified at all.

“clean design and friendly desktop

Pros

I liked how this software looks and feels. The desktop version works really well for me and the whole setup feels clear and simple to use. In my everyday work, the layout seems neat and put together, so I can move through things without dealing with extra steps or frustration.

Cons

mobile side is the feature I want to change. I'd much rather use a real mobile app than a web-based version. On my phone, I'd also like bigger text and a more easy setup because that would make it a lot more comfortable for me to use.

“Support team is really nice

Pros

Honestly the customer support has been one of the best parts of using this software for me. Whenever I've run into a question or an issue, their team usually gets it handled and most of the time they fix it without much back and forth. It's been reliable enough that I feel pretty comfortable counting on the platform.

Cons

not a con but they should improve the editing options for the email title or subject line on incoming alerts. Right now, that part feels a little restricted to me and I'd like more room to customize it. Having that extra control would definitely make the overall experience better.

“maintenance scheduling done right

Pros

This tool has been a big help for me with maintenance and scheduling. It keeps everything a lot more organized and I'm able to stay on top of the daily workload without missing stuff. Overall it's made it much easier for me to manage what needs to get done each day.

Cons

The main thing I'd want improved is the inventory side. I need more detailed tracking especially for items that come in cases because more exact counts would help me keep stock a lot more accurate.

“Support team keeps impressing me

Pros

I was pulled in by all the different features and modules but after spending real time with the platform, the support team has been the biggest highlight for me. Whether I reach out by email, phone or Zoom, the help has been consistently excellent. I usually have a lot of questions and even then, I've always gotten quick replies, useful direction and real help when I needed it. Another thing I've loved is seeing the platform keep getting better, with new tools and updates still being added.

Cons

Early on, I was a little unsure because there wasn't a standalone app. Still, the mobile version has worked out really well for me and does everything I need. Because of that, our team can still send in and finish tasks without any holdups.

“simple setup

Pros

One thing I really liked about this tool was how easy it felt right away. I could show someone how to use it in just a few minutes without much trouble. The calendar was also very useful since it gave me a quick view of what needed attention each day, week or month. Because of that, I was able to put together schedules and handle planning without running into overlap or timing issues.

Cons

The biggest problem for me showed up when I closed a work order and had to add inventory. At that stage, every site location comes up and the system seems to only recognize its own internal part numbers. When I try looking up OEM part numbers, the item does not show up and that makes that part of the job pretty annoying.

“one hub that really delivers!!

Pros

This platform has made a big difference for me and my team. We get through work faster, stay more on top of things and keep our workload, timelines and building details a lot more organized. Having buildings, assets and daily tasks all in one spot has made our routine much easier to manage. I also like that the product keeps getting better, with new features and regular updates that make it clear they're putting real effort into it. The biggest highlight for me has been the people behind it. From setup and training to questions and change requests, I've gotten quick thoughtful and genuinely useful support the whole way through.

Cons

main weak spot for me is the scheduling piece. It takes more work than it should based on how our company operates and I'd love to have a few more calendar views so it matches our process better. At the moment, that area feels a little less refined than the rest of the system though I think a few small changes could make it work much better.

“flexible setup and helpful team

Pros

this platform was simple to get into but it still gave me a lot of control to set things up the way I wanted. That balance has been really useful for my day-to-day work. I've been able to adjust a lot without feeling stuck with limited options and that makes using it feel a lot more practical. Another big plus for me has been the people behind it. The team has been friendly and pleasant to work with and that honestly made my overall experience even better.

Cons

One part that still trips me up is the dashboards. They can feel a little confusing sometimes and making changes there has been more difficult than I expected. Even though the platform gives me a lot of freedom in general, that specific area feels less clear and takes more effort than the rest of the product.

“Smooth Sailing

Pros

There is a wide range of options for identifying problems and their locations.

Cons

What's not to like? I've used various facilities maintenance programs and haven't found one that integrates or trains staff as easily as this.

“Great fit for church or schools

Pros

It provides a great balance of tools for use in churches or schools, not overwhelming with asset management details. The calendar is the most utilized tool for preventing double booking, scheduling custodial work, planning maintenance, coordinating security, managing HVAC, and alerting the team. We were able to extensively customize it to create a local module for tracking marketing requests.

Cons

The modules may not align perfectly with our current business workflow. Some processes, such as time clock or key management, don't have a dedicated module that suits our needs.

“FMX is a powerful tool.

Pros

The organization and user-friendliness make it easy to access and schedule tasks on mobile devices. Ticket tracking and reporting are also simplified.

Cons

Uploading data can be cumbersome, but the FMX customer service team is incredibly helpful.