FMX

Pros

Using this tool day to day has been really easy for me. Adding photos helps a lot because I can show the issue instead of trying to explain everything in words. We've had both students and staff use it to send in maintenance requests around campus and it's been very reliable. Pulling reports out is helpful too and it saves me time when I need to check details or pass information along.

Cons

One small downside for me is that I can't attach a PDF, so that feels a little limiting at times. I also wish there was some kind of guide or handbook I could look at whenever I need a quick reminder.

Pros

it is easy, it feels without being limiting. It fits the way we work and making changes to match our process has been pretty manageable. A big plus for me is the support team, they get back to us fast, usually within an hour after we send in a ticket. On top of that, they check back a couple days later just to make sure everything was fixed and that we're still happy. After using it for years, I'd definitely recommend their modules.

Cons

Honestly I haven't come across any real downsides after all the time we've spent using it. It also means a lot to me that the company listens to customers and is willing to take programming change requests when something needs to be updated or adjusted.

Pros

One thing I really like is how this tool helps me stay completely paper-free while still keeping everything organized. I can check work order progress quickly and I don't lose time when handing things off which makes my daily routine more productive.

Cons

The reporting side could definitely be more easy for me. I'd also like more freedom when setting up the exact info I want because right now that part feels less flexible and not as clear as it should be.