FMX Reviews

Pros

Using this tool day to day has been really easy for me. Adding photos helps a lot because I can show the issue instead of trying to explain everything in words. We've had both students and staff use it to send in maintenance requests around campus and it's been very reliable. Pulling reports out is helpful too and it saves me time when I need to check details or pass information along.

Cons

One small downside for me is that I can't attach a PDF, so that feels a little limiting at times. I also wish there was some kind of guide or handbook I could look at whenever I need a quick reminder.

Pros

it is easy, it feels without being limiting. It fits the way we work and making changes to match our process has been pretty manageable. A big plus for me is the support team, they get back to us fast, usually within an hour after we send in a ticket. On top of that, they check back a couple days later just to make sure everything was fixed and that we're still happy. After using it for years, I'd definitely recommend their modules.

Cons

Honestly I haven't come across any real downsides after all the time we've spent using it. It also means a lot to me that the company listens to customers and is willing to take programming change requests when something needs to be updated or adjusted.

Pros

There's a lot here that I genuinely enjoy using. This platform covers so much in one place, from work orders and facility scheduling to transportation, inventory, interactive maps and even capital planning. Having all of those pieces together has been really helpful for me in daily operations and it makes the system feel very capable and practical.

Cons

A few issues still need work on the scheduling request side. I've run into glitches with auto-created work orders and sometimes the description shows up blank after the work order is made. Another problem is that when more than one location is selected, the work order may not get created at all.

Pros

One thing I really like is how this tool helps me stay completely paper-free while still keeping everything organized. I can check work order progress quickly and I don't lose time when handing things off which makes my daily routine more productive.

Cons

The reporting side could definitely be more easy for me. I'd also like more freedom when setting up the exact info I want because right now that part feels less flexible and not as clear as it should be.

Pros

Using this tool every day has been a really good experience for me. It feels natural to work in and there's honestly not much that gets in my way. The layout looks clean and well put together, the settings let me adjust things the way I need and it's also simple for users when they have to send in tickets.

Cons

One thing I'd still like to have is a drag-and-drop option for sorting tickets by priority. Right now, they seem to line up mostly by when they came in, so being able to visually move them around and rank them would make things a lot more convenient.

Pros

I had a really good experience getting this set up. The rollout went well and the support team was fantastic the whole time. Whenever we needed help, they got back to us quickly and actually made things easier to handle. The biggest win for me has been how adaptable the software is. We've been able to use it in different areas, from maintenance work orders to mapping and even capital planning. That kind of range has made it feel like a smart purchase, since I can see it helping multiple departments in one place.

Cons

Honestly I don't have many downsides to mention so far. The main thing is that we're still just starting to tap into everything the system offers and getting every feature rolled out across campus takes a lot of time.

Pros

This has been a really great tool for me because it keeps all my work lined up and makes sure every maintenance timeline stays updated. The whole office crew can see what's going on without any mix-ups, since reservations and area calendars are laid out in a way that's simple to track. We've stayed a lot more connected and current and I've had way less confusion since we started using it.

Cons

I've been using it for more than a year now and honestly, I still haven't run into anything that bothers me. Nothing has come up that made me feel frustrated or disappointed with the software.

Pros

this tool felt simple to work with and I've been able to sort and narrow down information the way I want without much trouble. The part I've liked most is how much I can tailor it to fit my needs, plus the approval flow does a nice job of keeping everything in order. Reporting has been really helpful in my everyday work too. On top of that, the import and export options save me time and help me move through tasks a lot faster.

Cons

One thing I'd really like is being able to use multiple filtered views without having to pay extra. Also, when something changes, updating items by hand can get pretty repetitive and takes more time than I'd like.

Pros

Using this has been pretty easy for me and it comes with a bunch of handy tools in one package. The part I like most is the value. When I pay for the invoicing piece, I also get the accounting side included right now without paying extra and that makes it feel like a really good deal overall.

Cons

main downside I've run into is a small lag when moving from one tab to another. Every now and then, it takes a few seconds to respond, so I end up refreshing the page or waiting a bit for it to load properly.

Pros

it is great that how clear the layout is and how much I can adjust it to fit the way I work. It's been really helpful for managing work orders, planning events and keeping up with building maintenance without things slipping through the cracks. Day to day, it handles the operational side well and I get the kind of flexibility I need to make it work for my setup.

Cons

some parts still feel more confusing than they need to be and I've definitely had moments where using the system was frustrating. The response time from account reps has also been disappointing especially when it seems like we get a different person assigned so often. On top of that, the reporting could be stronger and the dashboards don't give me enough control, so getting the exact data view I want can be a challenge.

Pros

This tool has been really flexible for me and that's the biggest reason I like using it. My company has a bunch of departments on it and I'm able to send requests in a way that actually fits how each team works. That part makes a big difference. Instead of making everyone follow one limited setup, it lets me add the right details for each department so the whole system feels more practical and useful across the company.

Cons

Getting started was a little confusing for me though. Since every department at my company handles it in its own way, I had to go through separate training for all four just to understand what each team wanted. That first learning stage felt pretty overwhelming and honestly, it took a while to keep all those different workflows straight in my head.

Pros

support team is great, they available anytime I need help. The software has been reliable, fairly priced and a really good match for K-12 school districts in my experience. The reports and work order tracking are some of the best parts for me and the layout makes sense without feeling confusing or hard to use.

Cons

setup team knows what they're doing and usually handles things well but I feel like their approach could be a little more personalized. I'd like to see them take more time to understand where each customer is in the rollout process so the help they give fits better. That would make the launch feel more effective and improve the overall implementation experience.

Pros

using this platform in my daily routine is great. The setup didn't take much to figure out and I could tweak the fields the way I needed which made it work a lot better for how I handle things. One feature that really helps me out is bringing in a large batch of items at once. That part has been a big time-saver whenever I have a lot to upload.

Cons

biggest downside for me is that the reports and export features don't offer as much as I was hoping for. The calendar filters do help in some cases and I've used them when needed but the whole process still feels a little awkward and not as polished as I'd like when I'm moving through it.

Pros

Switching to this tool turned out to be a really great move for us. I like that it runs online, so I can get to what I need without being stuck in one place. The filters on the main screens help me pull up both older and newer requests without wasting time. Another big plus is being able to tweak the system by adding fields that fit how our organization actually works instead of trying to force our process into a fixed layout. The team has also been very informed and upfront about what the product does well and where it falls short and that made the whole experience feel real and helpful. Looking back, I'd have a hard time choosing anything else if I needed a maintenance management system again.

Cons

There are still a couple of things I wish this platform handled better. I'd like the option to log purchases and labor time separately instead of having them tied into a response and a built-in messaging feature would be nice too so replies could stay focused on KPI tracking instead of mixing notes and communication together. It would also help me if I could create a custom reminder for maintenance requests on certain dates and times without connecting it to a due date. I can still get around these limits but it feels a little awkward and more manual than I'd prefer. Even so, those issues haven't taken away from the overall value I get from the system.

Pros

Using their Maintenance and Scheduling tools across 8 sites has been a really great experience for our team. Everything from the way the processes were set up to the regular check-ins and continued help has felt well planned and handled with care. Their team has put in the extra effort every step of the way to make sure we got things set up right and kept moving in a better direction. When something comes up, I know I can reach their support staff and account team and they take the time to walk through problems, explain better ways to handle workflows and point out any training we might need. After spending more than 50 years in the business world, I can honestly say this is the most responsive and professional support group I've ever dealt with. For me this has been a fantastic choice and I'd definitely tell others to check it out.

Cons

I haven't run into any real downsides so far.

Pros

it is great that how much this tool covers. The main package already comes with a lot and when I need more, there are add-ons available to build it out further for an extra fee. It feels like a pretty complete system overall.

Cons

a few parts still feel a bit underdeveloped especially the areas for technology and maintenance tickets. I've sent in ideas and requests but it mostly feels like they just go onto a list without much happening after that. In my tech director role, I switched from a more capable help desk product to this one because it was part of the bigger suite and we wanted staff using fewer separate systems. For me that change felt like a step back in certain ways. The platform could also be faster day to day.

Pros

This tool has been really comfortable to use in everyday work and I like that it doesn't feel confusing. I can keep things pretty basic or build it out with more detail, depending on what our school needs at the time. That kind of range has made it fit different situations well for me without making the whole experience feel too complicated.

Cons

main drawback for me is the cost of the add-ons. At a smaller school, those extra charges hit hard especially when so much of our budget depends on state funding and not just our own choices. Because of that, paying for more features is not always realistic for us, even when they would be useful.

Pros

Using the paperless work order setup has been a big plus for me. Putting in work orders feels simple and quick and it has helped me cut back on a lot of extra forms. The whole process just feels more organized and saves me time.

Cons

A downside for me is the reporting. Some reports do not show all the details I want to see so I end up wishing for a little more information. Still, I know every company wants different things in reports, so that may not be an issue for everyone.

Pros

One of the biggest pluses for me is that the team is right here in Ohio, so they feel a lot more reachable. If I need help, I can send an email or make a call without dealing with any runaround and they usually get back to me pretty fast. That kind of quick support has made me feel a lot more confident using the tool.

Cons

So far I really don't have any complaints. I haven't run into any real problems or downsides worth mentioning yet.

Pros

After using this work management software for over four years, I can honestly say it changed how I run maintenance and facility operations. The platform feels very natural to use and it adjusts well to what my team needs instead of making us rebuild our whole process around it. Things like preventive maintenance planning, work order tracking and asset management all take a lot less time now. The live reports and analytics have been really helpful too because they give me a better picture of what's going on and help me make smarter choices that improve output and day-to-day performance. One of the biggest pluses for me is how much I can tailor it to match our current workflow which has made teamwork and communication across departments a lot more organized. The mobile access has also been a big benefit, since our technicians can pull up work orders and update them right from the field. On top of that, I've had a really positive experience with the support team because they reply quickly and seem to truly care about helping us get the most out of the system. Thanks to this software, I've been able to cut downtime, reduce expenses and keep everything running in a much more organized way. I'd definitely recommend it.

Cons

One small thing I'd like to see improved is the setup process. I feel it would be even better if there were more flexible support options available during implementation.