- Home
- CMMS Software
- FMX
Reviews
FMX Reviews
71 Review(s)
softwareOverall Rating
4.8
71 Review(s)
Rating Distribution
5
(60)
4
(11)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Overall Rating
4.8
71 Review(s)
Rating Distribution
5
(60)
4
(11)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
TOP NOTCH CUSTOMER SERVICE
TOP NOTCH CUSTOMER SERVICE
Pros
The customer support is unbeatable. They not only address my inquiries and help me solve problems but also guide me on resolving issues independently.
Cons
Most of the drawbacks are related to user error, either mine or my "customers"!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
DAWN
Education Management, 101-500 employees
More than a year
May 2024
Technology and Maintance Work Order review of FMX
Technology and Maintance Work Order review of FMX
Pros
Setting up the building and rooms for the work order system was a hassle free task. Teachers can easily check the status of their work orders without the need for phone calls or emails. Minimal instructions were required for my staff to submit work orders.
Cons
It can send numerous email reminders until you configure the notification settings correctly, but it's better than receiving no notifications at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kent
Education Management, 51-100 employees
More than a year
February 2024
FMX-Great Platform
FMX-Great Platform
Pros
The appearance and ease of use are excellent. It's convenient to use on desktop, and the interface is streamlined.
Cons
I suggest having a dedicated mobile app instead of relying on a web view. The app could feature larger text and a simpler interface.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Education Management, 500+ employees
More than a year
February 2024
FMX Review
FMX Review
Pros
The customer service is exceptional and successfully resolves my queries or concerns 98% of the time.
Cons
I would appreciate more flexibility in editing the email heading/subject field for notification messages.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Pat
Automotive, 101-500 employees
More than a year
February 2024
This is my FMX.
This is my FMX.
Pros
FMX is an invaluable tool for managing all our maintenance and scheduling requirements.
Cons
I wish the inventory management provided more detailed information. It would be helpful to have precise inventory counts for items that come in cases.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jimmy
Primary/Secondary Education, 11-50 employees
More than a year
February 2024
Saint Ursula Academy
Saint Ursula Academy
Pros
Among the services we researched, FMX stood out as the most intuitive. We also like the ooption to customize the reservation process and add specific fields tailored to our school's needs.
Cons
There are a few fields I'd like to remove, but unfortunately, the system doesn't allow it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gretchen
Education Management, 51-100 employees
Less than a year
February 2024
We love FMX!
We love FMX!
Pros
During our search for a new program, the features and modules obviously caught our attention, but the customer service has been unparalleled compared to any other platform we've encountered. Whether through email, phone calls, or Zoom, the response time, helpfulness, and overall customer service have never disappointed me, even with my extensive questioning. I also like the fact that their features are constantly evolving.
Cons
Initially, our only issue with FMX was the lack of a dedicated app. However, the mobile view works just as effectively as any app would, enabling teams to submit and complete tasks efficiently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Samantha
Facilities Services, 51-100 employees
Less than a year
February 2024
Great System A+++
Great System A+++
Pros
GoFMX is a user-friendly system that can be easily taught to someone within minutes. The calendar provides a clear view of daily, weekly, or monthly tasks, ensuring scheduling without conflicts.
Cons
The only part I haven't liked about the system is that when closing out a work order and adding inventory, all site locations are displayed with only FMX part numbers. If you're searching using part numbers per OEM, you won't be able to find the part.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Warehousing, 500+ employees
More than a year
February 2024
User Friendly, Easy Setup, Amazing FMX Team!
User Friendly, Easy Setup, Amazing FMX Team!
Pros
FMX has made us more efficient, productive, and organized in managing workload, scheduling, and understanding our buildings and assets. It offers everything we need to manage buildings, assets, and work in one place. FMX consistently improves its software and functionality, and their team is incredibly supportive throughout the startup, training, and modification processes, always providing timely and detailed responses.
Cons
Scheduling is more complicated than necessary for our company structure. It would be great to have a few additional view options on the calendars to streamline this part of our process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Facilities Services, 11-50 employees
More than a year
February 2024
Simple Yet Complete - Work order Management Software
Simple Yet Complete - Work order Management Software
Pros
The ease of use and the ability to customize are fantastic. Additionally, the FMX team is a pleasure to work with.
Cons
Customizing the dashboards can sometimes be confusing and challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Real Estate, 11-50 employees
More than a year
February 2024
Smooth Sailing
Smooth Sailing
Pros
There is a wide range of options for identifying problems and their locations.
Cons
What's not to like? I've used various facilities maintenance programs and haven't found one that integrates or trains staff as easily as this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Education Management, 51-100 employees
More than a year
October 2023
Great fit for church or schools
Great fit for church or schools
Pros
It provides a great balance of tools for use in churches or schools, not overwhelming with asset management details. The calendar is the most utilized tool for preventing double booking, scheduling custodial work, planning maintenance, coordinating security, managing HVAC, and alerting the team. We were able to extensively customize it to create a local module for tracking marketing requests.
Cons
The modules may not align perfectly with our current business workflow. Some processes, such as time clock or key management, don't have a dedicated module that suits our needs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Christopher
Religious Institutions, 11-50 employees
More than a year
October 2023
FMX is a powerful tool.
FMX is a powerful tool.
Pros
The organization and user-friendliness make it easy to access and schedule tasks on mobile devices. Ticket tracking and reporting are also simplified.
Cons
Uploading data can be cumbersome, but the FMX customer service team is incredibly helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Travis
Primary/Secondary Education, 500+ employees
More than a year
October 2023
Strong product, great people, needs improvement
Strong product, great people, needs improvement
Pros
The dedication of the product specialists and customer support staff is commendable. The integration with building automation software is fantastic and saves us time and money.
Cons
The software's responsiveness is acceptable but could be faster. While the scheduling feature is excellent, the work order (tech/maintenance requests) features require further development. I recommend researching help desk programs like Cayzu or Zendesk. Enhancing these modules would make your suite unstoppable!
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Chad
Education Management, 101-500 employees
More than a year
October 2023
Versatile Ticketing System
Versatile Ticketing System
Pros
The software is highly customizable, offering numerous options to tailor forms and settings. FMX collaborates with us to ensure the software meets our specific requirements.
Cons
The reporting dashboard isn't easily customizable, and it tends to be slow and occasionally crashes. We would appreciate better visibility into our KPIs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gretchen
Consumer Services, 500+ employees
More than a year
October 2023
FMX Review
FMX Review
Pros
Requesters find it very easy to submit maintenance tickets, leading to improved organization with all requests centralized. The "Respond" feature is excellent as it allows direct communication between users and requesters within a ticket.
Cons
There are numerous customizable options, which can make it challenging to determine the appropriate selections initially. Additionally, the "on behalf of" feature is useful but has confused many people, as they mistakenly believe they need to select their own name in that field.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sarah
Education Management, 101-500 employees
More than a year
October 2023
FMX Review
FMX Review
Pros
It allows efficient management of all service events and keeps track of upcoming ones.
Cons
I can't think of anything I dislike about the FMX platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Troy
Medical Devices, 500+ employees
More than a year
October 2023
Best CMMS product in the business
Best CMMS product in the business
Pros
This software is incredibly intuitive, simple, and quick to set up, even in complex situations. Its comprehensive scope allows us to manage our busy schedule across hundreds of spaces, handle tech and maintenance requests, perform PMs, and manage equipment and assets, among other tasks.
Cons
The transition to this new software was incredibly smooth. The only additions I would like to see are already in development, although they aren't game-changers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Brett
Education Management, 101-500 employees
Less than a year
September 2023
FMX Insight
FMX Insight
Pros
I adore FMX user-friendly nature, even for those who may feel intimidated by such software. Anyone can easily view and complete their work orders promptly.
Cons
The transition time between screens is a bit lengthy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mimi
Education Management, 500+ employees
Less than 6 months
August 2023
organizer
organizer
Pros
It's extremely user-friendly and self-explanatory.
Cons
I have no issues with this product; I genuinely like it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Armando
Food Production, 51-100 employees
More than a year
August 2023
I Love FMX!
I Love FMX!
Pros
I genuinely value the simplicity of this software. It doesn't demand extensive training for anyone to navigate it proficiently.
Cons
The level of communication between Facilities and the requester is outstanding. It eliminates the need for verbal communication, reducing errors and improving overall communication.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Religious Institutions, 51-100 employees
More than a year
July 2023
Easy to use and organize CMMS
Easy to use and organize CMMS
Pros
Logging PMs and work orders as they arise helps maintain an organized workflow. Integrating the different areas of our facility and establishing our system was a simple process. The FMX staff were positive and helpful, promptly resolving any requests or questions I had.
Cons
When modifying the "due date" of work orders, the email notification sent to the instigator fails to mention the specific changes made. It only states that a change has occurred, leading the person who submitted the work order to question the details. It would be helpful to include the specific changes in the email notifications.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mike
Facilities Services, 51-100 employees
More than a year
May 2023
FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM
FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM
Pros
Schedule Request and Maintenance Request can be tailored to gather a wealth of information. This saves a significant amount of time that would otherwise be spent on phone calls or emails. We aim to make the schedule request a comprehensive solution for our faculty and staff to request events and capture all the necessary details before moving forward with a BEO.
Cons
I feel that we're missing a few crucial elements essential to our operation, although it's possible that our situation is unique. We often have off-site events that aren't reflected in the FMX calendar, yet they impact our assets. It would be beneficial to have a generic flag or note to indicate these events. As a workaround, we've created our own solution.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
John
Education Management, 101-500 employees
More than a year
April 2023
FMX is a game changer!
FMX is a game changer!
Pros
The information provided by FMX serves as an excellent tool for bridging the gap between our technicians and employees (requesters). It allows us to effectively acknowledge, track the status of, and complete work orders. Additionally, it proves to be a valuable resource for generating monthly reports, tracking expenses, monitoring work completion, and scheduling preventative maintenance.
Cons
When it comes to managing assets, I would really appreciate the ability to print a map that displays the assets we have attached.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Todd
Government Administration, 500+ employees
More than a year
April 2023
Look no further
Look no further
Pros
The setup process is not time consuming or complex, and the platform itself is very intuitive. I am impressed by the impeccable customer service I've received.
Cons
It would be great if there were more flexible options for modular entities. The current layout doesn't offer much flexibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ajit
Mechanical or Industrial Engineering, 101-500 employees
More than a year
April 2023
Great system for the price.
Great system for the price.
Pros
FMX is incredibly easy to navigate and use. Its user-friendly interface and the convenience of mobile access make it even more appealing.
Cons
So far, I haven't encountered any issues. Using FMX has been unrproblematic, and it's incredibly intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Education Management, 101-500 employees
More than a year
April 2023
Great Easy to Use CMMS!
Great Easy to Use CMMS!
Pros
One of the most sought-after features for us is the calendar view. The drag and drop functionality simplifies the planning and scheduling of work orders. We also love the inventory management capabilities, including the option to attach printable QR codes to our inventory items for easy access to their history. (Asset management also offers this amazing feature!)
Cons
We've noticed some problems with the mobile version of FMX. Users have experienced difficulties with zooming, as well as their phones turning off and losing progress on unsaved or incomplete work orders.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabe
Wine and Spirits, 51-100 employees
More than a year
April 2023
cd
cd
Pros
Work Orders are extremely handy for providing exactly what is needed.
Cons
Personally, I only utilize the features I need and ignore the ones I don't.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Charles
Government Administration, 51-100 employees
More than a year
April 2023
Before you chose a CMMS system, try FMX!
Before you chose a CMMS system, try FMX!
Pros
Both requestors and technicians find FMX easy to use and navigate.
Cons
I'm still getting accustomed to the system, so that aspect can be a bit frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcia
Education Management, 500+ employees
Less than a year
April 2023
**City Government**/Feedback from Administrative Person in Facilities Maintenance Department
**City Government**/Feedback from Administrative Person in Facilities Maintenance Department
Pros
The ability to approve and assign maintenance requests as soon as they are generated is one of the most impactful features for us.
Cons
At this point, there are no specific drawbacks that trouble me during usage.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jim
Facilities Services, 101-500 employees
Less than 6 months
April 2023
Good ticketing system but could use some love
Good ticketing system but could use some love
Pros
I'm grateful for having all our facility work orders and IT work orders merged into one platform. The swift resolution and assessment of tickets are additional aspects that I particularly find delightful.
Cons
It would be really helpful if there were a priority feature for tickets, such as Low, Normal, or High. I haven't come across a way to enable this. Additionally, having a dedicated app instead of a mobile version for the website would be great. There are times when the website loads slowly, and there have been instances when the website was down, impacting our school.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Brandon
Education Management, 101-500 employees
More than a year
February 2023
4+ years with FMX at two start-ups.
4+ years with FMX at two start-ups.
Pros
FMX stands out for its ease of setup, user-friendly interface, 24/7 accessibility, inventory management, and maintenance management capabilities.
Cons
It could be easier and more flexible for users to customize the reporting feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Plastics, 11-50 employees
More than a year
February 2023
Great facilities management software
Great facilities management software
Pros
Once you've gone through a couple of onboarding sessions, navigating the site becomes unproblematic.
Cons
The dashboard could be better organized. Finding a way to streamline the approval process with fewer clicks would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Education Management, 101-500 employees
More than a year
January 2023
FMX is ideal for multi-site property and facility management
FMX is ideal for multi-site property and facility management
Pros
The setup, customization, and implementation of FMX were incredibly easy! Despite some staff members being less computer-savvy, we encountered minimal issues during the rollout. Both the desktop and mobile user interfaces are intuitive and simple to navigate.
Cons
One thing I've noticed, which isn't really a con, is that when I finalize a work order, I would prefer it not to be reopened by users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karl
Non-Profit Organization Management, 101-500 employees
More than a year
January 2023
fmx 2023
fmx 2023
Pros
Sharing information with team members is effortless with FMX, thanks to its user-friendly design.
Cons
The software meets all the needs of the school district without any shortcomings.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jay
Education Management, 500+ employees
More than a year
January 2023
Ease of Use
Ease of Use
Pros
WUS uses a few of FMX's products, and we find both the admin and user sides to be excellent in terms of ease of use.
Cons
Currently, I don't have any concerns, but I know that if I do find any shortcomings, the customer service representatives will assist me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Education Management, 101-500 employees
More than a year
January 2023
FMX has turned out to be a great system so far for us compared to our previous system.
FMX has turned out to be a great system so far for us compared to our previous system.
Pros
FMX is not only user-friendly and customizable but also allows for the automatic assignment of tasks. It is cost-effective, and the customer support is outstanding.
Cons
So far, I haven't discovered any cons. The system has been excellent to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ron
Education Management, 101-500 employees
Less than 6 months
October 2022
Great general maintenance and preventative maintenance platform.
Great general maintenance and preventative maintenance platform.
Pros
FMX enables us to have all the necessary information in one centralized location.
Cons
We could improve by relying more on our provider for assistance in implementing the software's new capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Education Management, 101-500 employees
More than a year
October 2022
Calendar and Scheduling end all be all!
Calendar and Scheduling end all be all!
Pros
The notification system ensures that both the building and facilities are promptly informed about event bookings.
Cons
It's easy to make things overly complicated with the abundance of customization options. Just remember to start simple and you can always add more later.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Karla
Facilities Services, 500+ employees
More than a year
September 2022
FMX is Awesome
FMX is Awesome
Pros
The entire system is remarkably intuitive, and the flexibility in setting up our own criteria is outstanding. We have experienced outstanding customer support.
Cons
Dealing with a high volume of emails and notifications can be challenging for the crew, making it difficult to manage some of the requests.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Education Management, 51-100 employees
More than a year
September 2022
Happy with my switch to FMX
Happy with my switch to FMX
Pros
The software is highly user-friendly and easy to navigate. The task bar simplifies the process of finding what I need with just a few clicks.
Cons
I've only been using FMX for a few months, but it has surpassed my previous software in every aspect. Any minor issues I've come across have been swiftly resolved through customer service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Miles
Education Management, 101-500 employees
Less than a year
September 2022
Performance Matters.
Performance Matters.
Pros
FMX offers ease of use and seamless integration into our business operations. Generating reports is also very simple now, and it effectively organizes our maintenance department and staff. The mobile access is a bonus, and the software can be customized to match our specific business needs. The customer support is fantastic!
Cons
It's a bit pricey, but definitely worth it. A discount for non-profit organizations would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Non-Profit Organization Management, 500+ employees
More than a year
September 2022
FMX - The best for all of your Facility Management needs.
FMX - The best for all of your Facility Management needs.
Pros
The program is incredibly user-friendly and easy to navigate. It provides a great platform for creating work orders, and our staff finds it simple to use. In comparison to other programs with confusing screen displays, FMX stands out.
Cons
Personally, I can't find any cons with this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pat
Real Estate, 101-500 employees
Less than a year
August 2022
Three Rivers Community Schools Review of FMX
Three Rivers Community Schools Review of FMX
Pros
The most impactful features for us are the Work Order, PM, and Inventory Modules. The transition from SchoolDude was mostly seamless, with just a few adjustments. I am fond of the bulk import feature, which I have utilized. The reporting functionality allows us to demonstrate to our Board of Educators the number of PMs and Work Orders completed on a monthly and yearly basis, which reinforces the need for our department. The ease of use of the calendar is also a fantastic feature.
Cons
Whenever I encounter something I can't figure out, I reach out to our Support Specialist, Jarod Crocket, or any other support specialist for assistance. So far, I haven't faced any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teresa
Facilities Services, 101-500 employees
More than a year
July 2022
Matt Pollock Review
Matt Pollock Review
Pros
FMX is easy to use when submitting maintenance requests.
Cons
I haven't experienced any issues with the software for my specific usage.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Matt
Machinery, 51-100 employees
Less than 6 months
June 2022
FMX is my daily application to manage my work efficiently
FMX is my daily application to manage my work efficiently
Pros
I highly value the ability to manage a database of assets, as it ensures that equipment and facilities do not become a burden for our congregation. FMX keeps me informed about maintenance needs as they arise, and it helps me stay on top of preventative service as well.
Cons
I don't utilize the calendaring module because there are cleaner-looking church software options available. Importing a facility fully in a short amount of time can be a time-consuming process, but if done gradually, it can be accomplished. When I have questions about a system process, I find it challenging to express them verbally, so I rely more on written updates to educate myself.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Calvin
Religious Institutions, 51-100 employees
More than a year
June 2022
User Friendly
User Friendly
Pros
The setup process was incredibly simple, and I found a wealth of helpful articles and videos.
Cons
Keep in mind that the inventory feature comes at an additional cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gwyn
Ranching, 101-500 employees
Less than 6 months
June 2022
FMX keeps us on track. Preventative maintenance, Scheduling, Inspections, Equipment tracking
FMX keeps us on track. Preventative maintenance, Scheduling, Inspections, Equipment tracking
Pros
Once the setup is complete, it becomes quite intuitive to navigate. It allows me to onboard new employees easily from day one.
Cons
Within the software's functionality, there are a few limitations that need to be addressed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ben
Industrial Automation, 11-50 employees
More than a year
June 2022
Game Changer!!!!!!
Game Changer!!!!!!
Pros
The product is very simple and remarkably easy to use, readily accessible at your fingertips. Even individuals with limited computer skills can easily operate it.
Cons
Honestly, there's nothing I dislike or would alter.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Hospital & Health Care, 500+ employees
More than a year
June 2022
Overall very great program
Overall very great program
Pros
It offers a seamless user experience and allows for customization. The ability to track inventory using mobile barcodes is a game changer. The program is overall easy to grasp, and its layout is modern and visually pleasing. The continuous updates and introduction of new features add to its appeal.
Cons
I can't think of any drawbacks to mention, although the previous system we used was extremely outdated, so I don't have much experience with other CMMS programs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Building Materials, 51-100 employees
More than a year
June 2022
Filters
Sort by:
TOP NOTCH CUSTOMER SERVICE
TOP NOTCH CUSTOMER SERVICE
Pros
The customer support is unbeatable. They not only address my inquiries and help me solve problems but also guide me on resolving issues independently.
Cons
Most of the drawbacks are related to user error, either mine or my "customers"!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
DAWN
Education Management, 101-500 employees
More than a year
May 2024
Technology and Maintance Work Order review of FMX
Technology and Maintance Work Order review of FMX
Pros
Setting up the building and rooms for the work order system was a hassle free task. Teachers can easily check the status of their work orders without the need for phone calls or emails. Minimal instructions were required for my staff to submit work orders.
Cons
It can send numerous email reminders until you configure the notification settings correctly, but it's better than receiving no notifications at all.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kent
Education Management, 51-100 employees
More than a year
February 2024
FMX-Great Platform
FMX-Great Platform
Pros
The appearance and ease of use are excellent. It's convenient to use on desktop, and the interface is streamlined.
Cons
I suggest having a dedicated mobile app instead of relying on a web view. The app could feature larger text and a simpler interface.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Education Management, 500+ employees
More than a year
February 2024
FMX Review
FMX Review
Pros
The customer service is exceptional and successfully resolves my queries or concerns 98% of the time.
Cons
I would appreciate more flexibility in editing the email heading/subject field for notification messages.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Pat
Automotive, 101-500 employees
More than a year
February 2024
This is my FMX.
This is my FMX.
Pros
FMX is an invaluable tool for managing all our maintenance and scheduling requirements.
Cons
I wish the inventory management provided more detailed information. It would be helpful to have precise inventory counts for items that come in cases.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jimmy
Primary/Secondary Education, 11-50 employees
More than a year
February 2024
Saint Ursula Academy
Saint Ursula Academy
Pros
Among the services we researched, FMX stood out as the most intuitive. We also like the ooption to customize the reservation process and add specific fields tailored to our school's needs.
Cons
There are a few fields I'd like to remove, but unfortunately, the system doesn't allow it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gretchen
Education Management, 51-100 employees
Less than a year
February 2024
We love FMX!
We love FMX!
Pros
During our search for a new program, the features and modules obviously caught our attention, but the customer service has been unparalleled compared to any other platform we've encountered. Whether through email, phone calls, or Zoom, the response time, helpfulness, and overall customer service have never disappointed me, even with my extensive questioning. I also like the fact that their features are constantly evolving.
Cons
Initially, our only issue with FMX was the lack of a dedicated app. However, the mobile view works just as effectively as any app would, enabling teams to submit and complete tasks efficiently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Samantha
Facilities Services, 51-100 employees
Less than a year
February 2024
Great System A+++
Great System A+++
Pros
GoFMX is a user-friendly system that can be easily taught to someone within minutes. The calendar provides a clear view of daily, weekly, or monthly tasks, ensuring scheduling without conflicts.
Cons
The only part I haven't liked about the system is that when closing out a work order and adding inventory, all site locations are displayed with only FMX part numbers. If you're searching using part numbers per OEM, you won't be able to find the part.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Warehousing, 500+ employees
More than a year
February 2024
User Friendly, Easy Setup, Amazing FMX Team!
User Friendly, Easy Setup, Amazing FMX Team!
Pros
FMX has made us more efficient, productive, and organized in managing workload, scheduling, and understanding our buildings and assets. It offers everything we need to manage buildings, assets, and work in one place. FMX consistently improves its software and functionality, and their team is incredibly supportive throughout the startup, training, and modification processes, always providing timely and detailed responses.
Cons
Scheduling is more complicated than necessary for our company structure. It would be great to have a few additional view options on the calendars to streamline this part of our process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Facilities Services, 11-50 employees
More than a year
February 2024
Simple Yet Complete - Work order Management Software
Simple Yet Complete - Work order Management Software
Pros
The ease of use and the ability to customize are fantastic. Additionally, the FMX team is a pleasure to work with.
Cons
Customizing the dashboards can sometimes be confusing and challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Real Estate, 11-50 employees
More than a year
February 2024
Smooth Sailing
Smooth Sailing
Pros
There is a wide range of options for identifying problems and their locations.
Cons
What's not to like? I've used various facilities maintenance programs and haven't found one that integrates or trains staff as easily as this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Education Management, 51-100 employees
More than a year
October 2023
Great fit for church or schools
Great fit for church or schools
Pros
It provides a great balance of tools for use in churches or schools, not overwhelming with asset management details. The calendar is the most utilized tool for preventing double booking, scheduling custodial work, planning maintenance, coordinating security, managing HVAC, and alerting the team. We were able to extensively customize it to create a local module for tracking marketing requests.
Cons
The modules may not align perfectly with our current business workflow. Some processes, such as time clock or key management, don't have a dedicated module that suits our needs.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Christopher
Religious Institutions, 11-50 employees
More than a year
October 2023
FMX is a powerful tool.
FMX is a powerful tool.
Pros
The organization and user-friendliness make it easy to access and schedule tasks on mobile devices. Ticket tracking and reporting are also simplified.
Cons
Uploading data can be cumbersome, but the FMX customer service team is incredibly helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Travis
Primary/Secondary Education, 500+ employees
More than a year
October 2023
Strong product, great people, needs improvement
Strong product, great people, needs improvement
Pros
The dedication of the product specialists and customer support staff is commendable. The integration with building automation software is fantastic and saves us time and money.
Cons
The software's responsiveness is acceptable but could be faster. While the scheduling feature is excellent, the work order (tech/maintenance requests) features require further development. I recommend researching help desk programs like Cayzu or Zendesk. Enhancing these modules would make your suite unstoppable!
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Chad
Education Management, 101-500 employees
More than a year
October 2023
Versatile Ticketing System
Versatile Ticketing System
Pros
The software is highly customizable, offering numerous options to tailor forms and settings. FMX collaborates with us to ensure the software meets our specific requirements.
Cons
The reporting dashboard isn't easily customizable, and it tends to be slow and occasionally crashes. We would appreciate better visibility into our KPIs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gretchen
Consumer Services, 500+ employees
More than a year
October 2023
FMX Review
FMX Review
Pros
Requesters find it very easy to submit maintenance tickets, leading to improved organization with all requests centralized. The "Respond" feature is excellent as it allows direct communication between users and requesters within a ticket.
Cons
There are numerous customizable options, which can make it challenging to determine the appropriate selections initially. Additionally, the "on behalf of" feature is useful but has confused many people, as they mistakenly believe they need to select their own name in that field.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sarah
Education Management, 101-500 employees
More than a year
October 2023
FMX Review
FMX Review
Pros
It allows efficient management of all service events and keeps track of upcoming ones.
Cons
I can't think of anything I dislike about the FMX platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Troy
Medical Devices, 500+ employees
More than a year
October 2023
Best CMMS product in the business
Best CMMS product in the business
Pros
This software is incredibly intuitive, simple, and quick to set up, even in complex situations. Its comprehensive scope allows us to manage our busy schedule across hundreds of spaces, handle tech and maintenance requests, perform PMs, and manage equipment and assets, among other tasks.
Cons
The transition to this new software was incredibly smooth. The only additions I would like to see are already in development, although they aren't game-changers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Brett
Education Management, 101-500 employees
Less than a year
September 2023
FMX Insight
FMX Insight
Pros
I adore FMX user-friendly nature, even for those who may feel intimidated by such software. Anyone can easily view and complete their work orders promptly.
Cons
The transition time between screens is a bit lengthy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mimi
Education Management, 500+ employees
Less than 6 months
August 2023
organizer
organizer
Pros
It's extremely user-friendly and self-explanatory.
Cons
I have no issues with this product; I genuinely like it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Armando
Food Production, 51-100 employees
More than a year
August 2023
I Love FMX!
I Love FMX!
Pros
I genuinely value the simplicity of this software. It doesn't demand extensive training for anyone to navigate it proficiently.
Cons
The level of communication between Facilities and the requester is outstanding. It eliminates the need for verbal communication, reducing errors and improving overall communication.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffrey
Religious Institutions, 51-100 employees
More than a year
July 2023
Easy to use and organize CMMS
Easy to use and organize CMMS
Pros
Logging PMs and work orders as they arise helps maintain an organized workflow. Integrating the different areas of our facility and establishing our system was a simple process. The FMX staff were positive and helpful, promptly resolving any requests or questions I had.
Cons
When modifying the "due date" of work orders, the email notification sent to the instigator fails to mention the specific changes made. It only states that a change has occurred, leading the person who submitted the work order to question the details. It would be helpful to include the specific changes in the email notifications.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mike
Facilities Services, 51-100 employees
More than a year
May 2023
FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM
FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM
Pros
Schedule Request and Maintenance Request can be tailored to gather a wealth of information. This saves a significant amount of time that would otherwise be spent on phone calls or emails. We aim to make the schedule request a comprehensive solution for our faculty and staff to request events and capture all the necessary details before moving forward with a BEO.
Cons
I feel that we're missing a few crucial elements essential to our operation, although it's possible that our situation is unique. We often have off-site events that aren't reflected in the FMX calendar, yet they impact our assets. It would be beneficial to have a generic flag or note to indicate these events. As a workaround, we've created our own solution.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
John
Education Management, 101-500 employees
More than a year
April 2023
FMX is a game changer!
FMX is a game changer!
Pros
The information provided by FMX serves as an excellent tool for bridging the gap between our technicians and employees (requesters). It allows us to effectively acknowledge, track the status of, and complete work orders. Additionally, it proves to be a valuable resource for generating monthly reports, tracking expenses, monitoring work completion, and scheduling preventative maintenance.
Cons
When it comes to managing assets, I would really appreciate the ability to print a map that displays the assets we have attached.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Todd
Government Administration, 500+ employees
More than a year
April 2023
Look no further
Look no further
Pros
The setup process is not time consuming or complex, and the platform itself is very intuitive. I am impressed by the impeccable customer service I've received.
Cons
It would be great if there were more flexible options for modular entities. The current layout doesn't offer much flexibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ajit
Mechanical or Industrial Engineering, 101-500 employees
More than a year
April 2023
Great system for the price.
Great system for the price.
Pros
FMX is incredibly easy to navigate and use. Its user-friendly interface and the convenience of mobile access make it even more appealing.
Cons
So far, I haven't encountered any issues. Using FMX has been unrproblematic, and it's incredibly intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Education Management, 101-500 employees
More than a year
April 2023
Great Easy to Use CMMS!
Great Easy to Use CMMS!
Pros
One of the most sought-after features for us is the calendar view. The drag and drop functionality simplifies the planning and scheduling of work orders. We also love the inventory management capabilities, including the option to attach printable QR codes to our inventory items for easy access to their history. (Asset management also offers this amazing feature!)
Cons
We've noticed some problems with the mobile version of FMX. Users have experienced difficulties with zooming, as well as their phones turning off and losing progress on unsaved or incomplete work orders.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabe
Wine and Spirits, 51-100 employees
More than a year
April 2023
cd
cd
Pros
Work Orders are extremely handy for providing exactly what is needed.
Cons
Personally, I only utilize the features I need and ignore the ones I don't.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Charles
Government Administration, 51-100 employees
More than a year
April 2023
Before you chose a CMMS system, try FMX!
Before you chose a CMMS system, try FMX!
Pros
Both requestors and technicians find FMX easy to use and navigate.
Cons
I'm still getting accustomed to the system, so that aspect can be a bit frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcia
Education Management, 500+ employees
Less than a year
April 2023
**City Government**/Feedback from Administrative Person in Facilities Maintenance Department
**City Government**/Feedback from Administrative Person in Facilities Maintenance Department
Pros
The ability to approve and assign maintenance requests as soon as they are generated is one of the most impactful features for us.
Cons
At this point, there are no specific drawbacks that trouble me during usage.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jim
Facilities Services, 101-500 employees
Less than 6 months
April 2023
Good ticketing system but could use some love
Good ticketing system but could use some love
Pros
I'm grateful for having all our facility work orders and IT work orders merged into one platform. The swift resolution and assessment of tickets are additional aspects that I particularly find delightful.
Cons
It would be really helpful if there were a priority feature for tickets, such as Low, Normal, or High. I haven't come across a way to enable this. Additionally, having a dedicated app instead of a mobile version for the website would be great. There are times when the website loads slowly, and there have been instances when the website was down, impacting our school.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Brandon
Education Management, 101-500 employees
More than a year
February 2023
4+ years with FMX at two start-ups.
4+ years with FMX at two start-ups.
Pros
FMX stands out for its ease of setup, user-friendly interface, 24/7 accessibility, inventory management, and maintenance management capabilities.
Cons
It could be easier and more flexible for users to customize the reporting feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jim
Plastics, 11-50 employees
More than a year
February 2023
Great facilities management software
Great facilities management software
Pros
Once you've gone through a couple of onboarding sessions, navigating the site becomes unproblematic.
Cons
The dashboard could be better organized. Finding a way to streamline the approval process with fewer clicks would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nick
Education Management, 101-500 employees
More than a year
January 2023
FMX is ideal for multi-site property and facility management
FMX is ideal for multi-site property and facility management
Pros
The setup, customization, and implementation of FMX were incredibly easy! Despite some staff members being less computer-savvy, we encountered minimal issues during the rollout. Both the desktop and mobile user interfaces are intuitive and simple to navigate.
Cons
One thing I've noticed, which isn't really a con, is that when I finalize a work order, I would prefer it not to be reopened by users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karl
Non-Profit Organization Management, 101-500 employees
More than a year
January 2023
fmx 2023
fmx 2023
Pros
Sharing information with team members is effortless with FMX, thanks to its user-friendly design.
Cons
The software meets all the needs of the school district without any shortcomings.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jay
Education Management, 500+ employees
More than a year
January 2023
Ease of Use
Ease of Use
Pros
WUS uses a few of FMX's products, and we find both the admin and user sides to be excellent in terms of ease of use.
Cons
Currently, I don't have any concerns, but I know that if I do find any shortcomings, the customer service representatives will assist me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patricia
Education Management, 101-500 employees
More than a year
January 2023
FMX has turned out to be a great system so far for us compared to our previous system.
FMX has turned out to be a great system so far for us compared to our previous system.
Pros
FMX is not only user-friendly and customizable but also allows for the automatic assignment of tasks. It is cost-effective, and the customer support is outstanding.
Cons
So far, I haven't discovered any cons. The system has been excellent to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ron
Education Management, 101-500 employees
Less than 6 months
October 2022
Great general maintenance and preventative maintenance platform.
Great general maintenance and preventative maintenance platform.
Pros
FMX enables us to have all the necessary information in one centralized location.
Cons
We could improve by relying more on our provider for assistance in implementing the software's new capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Education Management, 101-500 employees
More than a year
October 2022
Calendar and Scheduling end all be all!
Calendar and Scheduling end all be all!
Pros
The notification system ensures that both the building and facilities are promptly informed about event bookings.
Cons
It's easy to make things overly complicated with the abundance of customization options. Just remember to start simple and you can always add more later.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Karla
Facilities Services, 500+ employees
More than a year
September 2022
FMX is Awesome
FMX is Awesome
Pros
The entire system is remarkably intuitive, and the flexibility in setting up our own criteria is outstanding. We have experienced outstanding customer support.
Cons
Dealing with a high volume of emails and notifications can be challenging for the crew, making it difficult to manage some of the requests.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Education Management, 51-100 employees
More than a year
September 2022
Happy with my switch to FMX
Happy with my switch to FMX
Pros
The software is highly user-friendly and easy to navigate. The task bar simplifies the process of finding what I need with just a few clicks.
Cons
I've only been using FMX for a few months, but it has surpassed my previous software in every aspect. Any minor issues I've come across have been swiftly resolved through customer service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Miles
Education Management, 101-500 employees
Less than a year
September 2022
Performance Matters.
Performance Matters.
Pros
FMX offers ease of use and seamless integration into our business operations. Generating reports is also very simple now, and it effectively organizes our maintenance department and staff. The mobile access is a bonus, and the software can be customized to match our specific business needs. The customer support is fantastic!
Cons
It's a bit pricey, but definitely worth it. A discount for non-profit organizations would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Non-Profit Organization Management, 500+ employees
More than a year
September 2022
FMX - The best for all of your Facility Management needs.
FMX - The best for all of your Facility Management needs.
Pros
The program is incredibly user-friendly and easy to navigate. It provides a great platform for creating work orders, and our staff finds it simple to use. In comparison to other programs with confusing screen displays, FMX stands out.
Cons
Personally, I can't find any cons with this program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pat
Real Estate, 101-500 employees
Less than a year
August 2022
Three Rivers Community Schools Review of FMX
Three Rivers Community Schools Review of FMX
Pros
The most impactful features for us are the Work Order, PM, and Inventory Modules. The transition from SchoolDude was mostly seamless, with just a few adjustments. I am fond of the bulk import feature, which I have utilized. The reporting functionality allows us to demonstrate to our Board of Educators the number of PMs and Work Orders completed on a monthly and yearly basis, which reinforces the need for our department. The ease of use of the calendar is also a fantastic feature.
Cons
Whenever I encounter something I can't figure out, I reach out to our Support Specialist, Jarod Crocket, or any other support specialist for assistance. So far, I haven't faced any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teresa
Facilities Services, 101-500 employees
More than a year
July 2022
Matt Pollock Review
Matt Pollock Review
Pros
FMX is easy to use when submitting maintenance requests.
Cons
I haven't experienced any issues with the software for my specific usage.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Matt
Machinery, 51-100 employees
Less than 6 months
June 2022
FMX is my daily application to manage my work efficiently
FMX is my daily application to manage my work efficiently
Pros
I highly value the ability to manage a database of assets, as it ensures that equipment and facilities do not become a burden for our congregation. FMX keeps me informed about maintenance needs as they arise, and it helps me stay on top of preventative service as well.
Cons
I don't utilize the calendaring module because there are cleaner-looking church software options available. Importing a facility fully in a short amount of time can be a time-consuming process, but if done gradually, it can be accomplished. When I have questions about a system process, I find it challenging to express them verbally, so I rely more on written updates to educate myself.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Calvin
Religious Institutions, 51-100 employees
More than a year
June 2022
User Friendly
User Friendly
Pros
The setup process was incredibly simple, and I found a wealth of helpful articles and videos.
Cons
Keep in mind that the inventory feature comes at an additional cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gwyn
Ranching, 101-500 employees
Less than 6 months
June 2022
FMX keeps us on track. Preventative maintenance, Scheduling, Inspections, Equipment tracking
FMX keeps us on track. Preventative maintenance, Scheduling, Inspections, Equipment tracking
Pros
Once the setup is complete, it becomes quite intuitive to navigate. It allows me to onboard new employees easily from day one.
Cons
Within the software's functionality, there are a few limitations that need to be addressed.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ben
Industrial Automation, 11-50 employees
More than a year
June 2022
Game Changer!!!!!!
Game Changer!!!!!!
Pros
The product is very simple and remarkably easy to use, readily accessible at your fingertips. Even individuals with limited computer skills can easily operate it.
Cons
Honestly, there's nothing I dislike or would alter.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim
Hospital & Health Care, 500+ employees
More than a year
June 2022
Overall very great program
Overall very great program
Pros
It offers a seamless user experience and allows for customization. The ability to track inventory using mobile barcodes is a game changer. The program is overall easy to grasp, and its layout is modern and visually pleasing. The continuous updates and introduction of new features add to its appeal.
Cons
I can't think of any drawbacks to mention, although the previous system we used was extremely outdated, so I don't have much experience with other CMMS programs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Building Materials, 51-100 employees
More than a year
June 2022