FMX Reviews

“TOP NOTCH CUSTOMER SERVICE

Pros

The customer support is unbeatable. They not only address my inquiries and help me solve problems but also guide me on resolving issues independently.

Cons

Most of the drawbacks are related to user error, either mine or my "customers"!

“Technology and Maintance Work Order review of FMX

Pros

Setting up the building and rooms for the work order system was a hassle free task. Teachers can easily check the status of their work orders without the need for phone calls or emails. Minimal instructions were required for my staff to submit work orders.

Cons

It can send numerous email reminders until you configure the notification settings correctly, but it's better than receiving no notifications at all.

“FMX-Great Platform

Pros

The appearance and ease of use are excellent. It's convenient to use on desktop, and the interface is streamlined.

Cons

I suggest having a dedicated mobile app instead of relying on a web view. The app could feature larger text and a simpler interface.

“FMX Review

Pros

The customer service is exceptional and successfully resolves my queries or concerns 98% of the time.

Cons

I would appreciate more flexibility in editing the email heading/subject field for notification messages.

“This is my FMX.

Pros

FMX is an invaluable tool for managing all our maintenance and scheduling requirements.

Cons

I wish the inventory management provided more detailed information. It would be helpful to have precise inventory counts for items that come in cases.

“Saint Ursula Academy

Pros

Among the services we researched, FMX stood out as the most intuitive. We also like the ooption to customize the reservation process and add specific fields tailored to our school's needs.

Cons

There are a few fields I'd like to remove, but unfortunately, the system doesn't allow it.

“We love FMX!

Pros

During our search for a new program, the features and modules obviously caught our attention, but the customer service has been unparalleled compared to any other platform we've encountered. Whether through email, phone calls, or Zoom, the response time, helpfulness, and overall customer service have never disappointed me, even with my extensive questioning. I also like the fact that their features are constantly evolving.

Cons

Initially, our only issue with FMX was the lack of a dedicated app. However, the mobile view works just as effectively as any app would, enabling teams to submit and complete tasks efficiently.

“Great System A+++

Pros

GoFMX is a user-friendly system that can be easily taught to someone within minutes. The calendar provides a clear view of daily, weekly, or monthly tasks, ensuring scheduling without conflicts.

Cons

The only part I haven't liked about the system is that when closing out a work order and adding inventory, all site locations are displayed with only FMX part numbers. If you're searching using part numbers per OEM, you won't be able to find the part.

“User Friendly, Easy Setup, Amazing FMX Team!

Pros

FMX has made us more efficient, productive, and organized in managing workload, scheduling, and understanding our buildings and assets. It offers everything we need to manage buildings, assets, and work in one place. FMX consistently improves its software and functionality, and their team is incredibly supportive throughout the startup, training, and modification processes, always providing timely and detailed responses.

Cons

Scheduling is more complicated than necessary for our company structure. It would be great to have a few additional view options on the calendars to streamline this part of our process.

“Simple Yet Complete - Work order Management Software

Pros

The ease of use and the ability to customize are fantastic. Additionally, the FMX team is a pleasure to work with.

Cons

Customizing the dashboards can sometimes be confusing and challenging.

“Smooth Sailing

Pros

There is a wide range of options for identifying problems and their locations.

Cons

What's not to like? I've used various facilities maintenance programs and haven't found one that integrates or trains staff as easily as this.

“Great fit for church or schools

Pros

It provides a great balance of tools for use in churches or schools, not overwhelming with asset management details. The calendar is the most utilized tool for preventing double booking, scheduling custodial work, planning maintenance, coordinating security, managing HVAC, and alerting the team. We were able to extensively customize it to create a local module for tracking marketing requests.

Cons

The modules may not align perfectly with our current business workflow. Some processes, such as time clock or key management, don't have a dedicated module that suits our needs.

“FMX is a powerful tool.

Pros

The organization and user-friendliness make it easy to access and schedule tasks on mobile devices. Ticket tracking and reporting are also simplified.

Cons

Uploading data can be cumbersome, but the FMX customer service team is incredibly helpful.

“Strong product, great people, needs improvement

Pros

The dedication of the product specialists and customer support staff is commendable. The integration with building automation software is fantastic and saves us time and money.

Cons

The software's responsiveness is acceptable but could be faster. While the scheduling feature is excellent, the work order (tech/maintenance requests) features require further development. I recommend researching help desk programs like Cayzu or Zendesk. Enhancing these modules would make your suite unstoppable!

“Versatile Ticketing System

Pros

The software is highly customizable, offering numerous options to tailor forms and settings. FMX collaborates with us to ensure the software meets our specific requirements.

Cons

The reporting dashboard isn't easily customizable, and it tends to be slow and occasionally crashes. We would appreciate better visibility into our KPIs.

“FMX Review

Pros

Requesters find it very easy to submit maintenance tickets, leading to improved organization with all requests centralized. The "Respond" feature is excellent as it allows direct communication between users and requesters within a ticket.

Cons

There are numerous customizable options, which can make it challenging to determine the appropriate selections initially. Additionally, the "on behalf of" feature is useful but has confused many people, as they mistakenly believe they need to select their own name in that field.

“FMX Review

Pros

It allows efficient management of all service events and keeps track of upcoming ones.

Cons

I can't think of anything I dislike about the FMX platform.

“Best CMMS product in the business

Pros

This software is incredibly intuitive, simple, and quick to set up, even in complex situations. Its comprehensive scope allows us to manage our busy schedule across hundreds of spaces, handle tech and maintenance requests, perform PMs, and manage equipment and assets, among other tasks.

Cons

The transition to this new software was incredibly smooth. The only additions I would like to see are already in development, although they aren't game-changers.

“FMX Insight

Pros

I adore FMX user-friendly nature, even for those who may feel intimidated by such software. Anyone can easily view and complete their work orders promptly.

Cons

The transition time between screens is a bit lengthy.

“organizer

Pros

It's extremely user-friendly and self-explanatory.

Cons

I have no issues with this product; I genuinely like it.