FMX Reviews

“super friendly and helpful platform”

Pros

this tool has been really comfortable for me. The layout feels simple to follow and when I show coworkers how it works, they usually pick it up without feeling lost or overloaded. One thing I really love is how fast the support team gets back to me whenever something comes up. We use a lot of different parts of the software and in my experience, people can get around it without much trouble or pressure.

Cons

Now and then, I notice a few pages take a bit longer than I'd like to open and that can get a little annoying.

“helpful custom fields overall..”

Pros

it is pretty easy for me and the custom fields are a big plus. They let me track the exact details I need which makes my day-to-day workflow fit a lot better.

Cons

Something that still bothers me is not being able to open a maintenance request right from the scheduled REQUEST section. I can only do that through scheduled OCCURRENCES and since I spend way more time in the request screen, that gap can be annoying.

“Really great work order tool”

Pros

Using this tool has been a really good experience for me. It feels easy for both the people sending requests and the techs handling them, so day-to-day work has been a lot more comfortable for everyone. Another big plus is the support team. Whenever I reach out with a question or issue, I usually hear back pretty fast and the answers are actually useful.

Cons

I honestly have not come across any major problems with it. The work order setup is simple to get around but it still has enough depth to do everything I need.

“inventory and work orders done right”

Pros

We use this for tracking inventory and handling maintenance jobs and I've been really happy with how much it can do. It covers the main things we need day to day and has been a really great part of our maintenance process.

Cons

Getting all the inventory entered at the start took me a while so there is some setup work upfront. After I got everything loaded in though, it ran really well and fit exactly what I needed.

“Really helpful for daily scheduling”

Pros

Honestly this has been a really great tool for my team. Anyone with a Staff-level account can set up a profile and submit work orders and that makes things a lot more convenient for us. I can also adjust our areas and resources the way we need and when inventory shifts, updating the available counts is quick and easy. Another big plus for me is having separate tabs for the Calendar, Maintenance Requests and Schedule Requests. It keeps everything visible and organized in one spot and that has helped a lot with day-to-day work.

Cons

main thing I'd still like is a way to share resources and equipment across different buildings. We have three golf carts that usually belong to the maintenance building but sometimes one needs to be moved for an event and not everyone knows they have to pick the maintenance building first before the cart shows up as an option. Even with that, I've been able to work around the small issues I've run into, so I really don't have any major complaints.

“flexible setup and fast support”

Pros

Putting together a schedule request with this tool has worked really well for me. I can adjust a lot of the settings and make it fit the way I need to work which helps a lot in my daily routine. Another big plus is the support team. Whenever I've contacted them, I've gotten a quick reply and real help, so I've felt taken care of every time.

Cons

only downside I've run into is that there are a few fields in the schedule request that I'd rather hide or remove. From what I can see, those parts are just built into the system by default so there isn't really a way to take them out.

“friendly team”

Pros

I felt comfortable using it because the layout is clear and not confusing at all. The whole thing feels simple to get into without a long learning curve. I've also had really good interactions with the staff and they've always been kind, helpful and nice to talk to whenever I needed support.

Cons

So far I haven't had any real complaints. It's been doing the job I need it to do and I haven't noticed any major issues while using it.

“Clear and user-friendly setup”

Pros

It didn't take me long to figure things out and the whole system feels clear and easy while I'm working in it. Everything makes sense without much effort which made my experience really positive.

Cons

The main downside for me is the reporting side. Putting together reports for certain kinds of data can be a bit frustrating and that part feels less obvious compared to the rest of the software.

“TOP NOTCH CUSTOMER SERVICE”

Pros

The customer support is unbeatable. They not only address my inquiries and help me solve problems but also guide me on resolving issues independently.

Cons

Most of the drawbacks are related to user error, either mine or my "customers"!

“support team always comes through”

Pros

One thing that really stands out to me is how reliable the support team has been. Any time I run into a problem or need an answer, they get back to me and help me sort it out. I also like that they do more than just fix the issue in the moment. They usually walk me through what happened so I can handle something similar by myself later and that has been really useful.

Cons

To be honest, most of the problems I've dealt with were more about mistakes from me or my customers than the platform itself. In my experience the software usually isn't the real problem. A lot of it comes down to how people are using it.

“Technology and Maintance Work Order review of FMX”

Pros

Setting up the building and rooms for the work order system was a hassle free task. Teachers can easily check the status of their work orders without the need for phone calls or emails. Minimal instructions were required for my staff to submit work orders.

Cons

It can send numerous email reminders until you configure the notification settings correctly, but it's better than receiving no notifications at all.

“FMX-Great Platform”

Pros

The appearance and ease of use are excellent. It's convenient to use on desktop, and the interface is streamlined.

Cons

I suggest having a dedicated mobile app instead of relying on a web view. The app could feature larger text and a simpler interface.

“FMX Review”

Pros

The customer service is exceptional and successfully resolves my queries or concerns 98% of the time.

Cons

I would appreciate more flexibility in editing the email heading/subject field for notification messages.

“This is my FMX.”

Pros

FMX is an invaluable tool for managing all our maintenance and scheduling requirements.

Cons

I wish the inventory management provided more detailed information. It would be helpful to have precise inventory counts for items that come in cases.

“Saint Ursula Academy”

Pros

Among the services we researched, FMX stood out as the most intuitive. We also like the ooption to customize the reservation process and add specific fields tailored to our school's needs.

Cons

There are a few fields I'd like to remove, but unfortunately, the system doesn't allow it.

“We love FMX!”

Pros

During our search for a new program, the features and modules obviously caught our attention, but the customer service has been unparalleled compared to any other platform we've encountered. Whether through email, phone calls, or Zoom, the response time, helpfulness, and overall customer service have never disappointed me, even with my extensive questioning. I also like the fact that their features are constantly evolving.

Cons

Initially, our only issue with FMX was the lack of a dedicated app. However, the mobile view works just as effectively as any app would, enabling teams to submit and complete tasks efficiently.

“Great System A+++”

Pros

GoFMX is a user-friendly system that can be easily taught to someone within minutes. The calendar provides a clear view of daily, weekly, or monthly tasks, ensuring scheduling without conflicts.

Cons

The only part I haven't liked about the system is that when closing out a work order and adding inventory, all site locations are displayed with only FMX part numbers. If you're searching using part numbers per OEM, you won't be able to find the part.

“User Friendly, Easy Setup, Amazing FMX Team!”

Pros

FMX has made us more efficient, productive, and organized in managing workload, scheduling, and understanding our buildings and assets. It offers everything we need to manage buildings, assets, and work in one place. FMX consistently improves its software and functionality, and their team is incredibly supportive throughout the startup, training, and modification processes, always providing timely and detailed responses.

Cons

Scheduling is more complicated than necessary for our company structure. It would be great to have a few additional view options on the calendars to streamline this part of our process.

“Simple Yet Complete - Work order Management Software”

Pros

The ease of use and the ability to customize are fantastic. Additionally, the FMX team is a pleasure to work with.

Cons

Customizing the dashboards can sometimes be confusing and challenging.

“work orders made simple!!”

Pros

Getting the buildings and rooms set up for the work order system was pretty easy for me. One of my favorite parts is that teachers can check the status of their own requests instead of calling or emailing me every time they want an update. That has saved me a lot of back-and-forth. My team also barely needed any training before they could start putting in work orders, so the whole rollout felt a lot less stressful for me.

Cons

One issue I ran into was that the system sent a lot of email reminders at first until the notification settings were dialed in. Even so, I would still take extra alerts over not getting notified at all.