FMX Reviews

“clean design and friendly desktop”

Pros

I liked how this software looks and feels. The desktop version works really well for me and the whole setup feels clear and simple to use. In my everyday work, the layout seems neat and put together, so I can move through things without dealing with extra steps or frustration.

Cons

mobile side is the feature I want to change. I'd much rather use a real mobile app than a web-based version. On my phone, I'd also like bigger text and a more easy setup because that would make it a lot more comfortable for me to use.

“Support team is really nice”

Pros

Honestly the customer support has been one of the best parts of using this software for me. Whenever I've run into a question or an issue, their team usually gets it handled and most of the time they fix it without much back and forth. It's been reliable enough that I feel pretty comfortable counting on the platform.

Cons

not a con but they should improve the editing options for the email title or subject line on incoming alerts. Right now, that part feels a little restricted to me and I'd like more room to customize it. Having that extra control would definitely make the overall experience better.

“maintenance scheduling done right”

Pros

This tool has been a big help for me with maintenance and scheduling. It keeps everything a lot more organized and I'm able to stay on top of the daily workload without missing stuff. Overall it's made it much easier for me to manage what needs to get done each day.

Cons

The main thing I'd want improved is the inventory side. I need more detailed tracking especially for items that come in cases because more exact counts would help me keep stock a lot more accurate.

“Support team keeps impressing me”

Pros

I was pulled in by all the different features and modules but after spending real time with the platform, the support team has been the biggest highlight for me. Whether I reach out by email, phone or Zoom, the help has been consistently excellent. I usually have a lot of questions and even then, I've always gotten quick replies, useful direction and real help when I needed it. Another thing I've loved is seeing the platform keep getting better, with new tools and updates still being added.

Cons

Early on, I was a little unsure because there wasn't a standalone app. Still, the mobile version has worked out really well for me and does everything I need. Because of that, our team can still send in and finish tasks without any holdups.

“simple setup”

Pros

One thing I really liked about this tool was how easy it felt right away. I could show someone how to use it in just a few minutes without much trouble. The calendar was also very useful since it gave me a quick view of what needed attention each day, week or month. Because of that, I was able to put together schedules and handle planning without running into overlap or timing issues.

Cons

The biggest problem for me showed up when I closed a work order and had to add inventory. At that stage, every site location comes up and the system seems to only recognize its own internal part numbers. When I try looking up OEM part numbers, the item does not show up and that makes that part of the job pretty annoying.

“one hub that really delivers!!”

Pros

This platform has made a big difference for me and my team. We get through work faster, stay more on top of things and keep our workload, timelines and building details a lot more organized. Having buildings, assets and daily tasks all in one spot has made our routine much easier to manage. I also like that the product keeps getting better, with new features and regular updates that make it clear they're putting real effort into it. The biggest highlight for me has been the people behind it. From setup and training to questions and change requests, I've gotten quick thoughtful and genuinely useful support the whole way through.

Cons

main weak spot for me is the scheduling piece. It takes more work than it should based on how our company operates and I'd love to have a few more calendar views so it matches our process better. At the moment, that area feels a little less refined than the rest of the system though I think a few small changes could make it work much better.

“flexible setup and helpful team”

Pros

this platform was simple to get into but it still gave me a lot of control to set things up the way I wanted. That balance has been really useful for my day-to-day work. I've been able to adjust a lot without feeling stuck with limited options and that makes using it feel a lot more practical. Another big plus for me has been the people behind it. The team has been friendly and pleasant to work with and that honestly made my overall experience even better.

Cons

One part that still trips me up is the dashboards. They can feel a little confusing sometimes and making changes there has been more difficult than I expected. Even though the platform gives me a lot of freedom in general, that specific area feels less clear and takes more effort than the rest of the product.

“Smooth Sailing”

Pros

There is a wide range of options for identifying problems and their locations.

Cons

What's not to like? I've used various facilities maintenance programs and haven't found one that integrates or trains staff as easily as this.

“Great fit for church or schools”

Pros

It provides a great balance of tools for use in churches or schools, not overwhelming with asset management details. The calendar is the most utilized tool for preventing double booking, scheduling custodial work, planning maintenance, coordinating security, managing HVAC, and alerting the team. We were able to extensively customize it to create a local module for tracking marketing requests.

Cons

The modules may not align perfectly with our current business workflow. Some processes, such as time clock or key management, don't have a dedicated module that suits our needs.

“FMX is a powerful tool.”

Pros

The organization and user-friendliness make it easy to access and schedule tasks on mobile devices. Ticket tracking and reporting are also simplified.

Cons

Uploading data can be cumbersome, but the FMX customer service team is incredibly helpful.

“Strong product, great people, needs improvement”

Pros

The dedication of the product specialists and customer support staff is commendable. The integration with building automation software is fantastic and saves us time and money.

Cons

The software's responsiveness is acceptable but could be faster. While the scheduling feature is excellent, the work order (tech/maintenance requests) features require further development. I recommend researching help desk programs like Cayzu or Zendesk. Enhancing these modules would make your suite unstoppable!

“Versatile Ticketing System”

Pros

The software is highly customizable, offering numerous options to tailor forms and settings. FMX collaborates with us to ensure the software meets our specific requirements.

Cons

The reporting dashboard isn't easily customizable, and it tends to be slow and occasionally crashes. We would appreciate better visibility into our KPIs.

“FMX Review”

Pros

Requesters find it very easy to submit maintenance tickets, leading to improved organization with all requests centralized. The "Respond" feature is excellent as it allows direct communication between users and requesters within a ticket.

Cons

There are numerous customizable options, which can make it challenging to determine the appropriate selections initially. Additionally, the "on behalf of" feature is useful but has confused many people, as they mistakenly believe they need to select their own name in that field.

“FMX Review”

Pros

It allows efficient management of all service events and keeps track of upcoming ones.

Cons

I can't think of anything I dislike about the FMX platform.

“Perfect for flagging problems precisely”

Pros

it is perfect that how many ways this software gives me to flag a problem and narrow down the exact spot. There are a ton of options for showing what is wrong or what needs attention and that makes everything feel a lot clearer and more precise when I'm reporting issues.

Cons

Honestly I do not have much to complain about here. After using plenty of maintenance systems, I have not run into another one that connects everything this well and is this easy to set up and teach to staff.

“calendar keeps everything on track”

Pros

One thing that really works for me with this tool is that it gives us what we actually need for a church or school without feeling overloaded with a bunch of extra inventory stuff we would never use. The calendar is by far the part we lean on the most. It helps me prevent scheduling conflicts, line up custodial work organize maintenance, set up security coverage, plan HVAC jobs and keep everyone updated through alerts. We were also able to tailor the system quite a bit and I even built out a local module for marketing requests which made it a lot more helpful for our daily work.

Cons

A few parts dont match our current process exactly, so we had to make some changes on our side. There are also certain things a team might want that are not built in, like a time clock option. The key management piece also did not work well for us since it did not fit the way we handle key control in real life.

“really great tool for daily tasks!!”

Pros

Using this tool on a daily basis has been a great experience for me and I find the layout easy to move through without any confusion. I also like having mobile access and the calendar, ticketing and reporting features keep everything organized in one place.

Cons

main thing that slows me down is the data upload process, since it feels more involved than it should be. I've had a very positive experience with the support team and they've always been responsive and helpful whenever I've reached out.

“support team and integration shine”

Pros

What really stands out to me is how dedicated the support team has been whenever I needed help. I also see a lot of value in how well it connects with our building automation system which has helped me save both time and costs.

Cons

system works alright overall but to me it still feels like it should react faster. I'm also happy with the scheduling side though the work order tools for techs and maintenance requests still need a lot more work. It would help if they looked at help desk products like Cayzu or Zendesk for inspiration. If those parts get better, I really believe this software could be one of the best options out there.

“custom fit for our team :)”

Pros

This platform works really well for me because of how much I can customize it to fit our workflow. I also appreciate how involved the team is, since it feels like they actually listen and make updates based on real user needs.

Cons

main issue for me has been the reporting dashboard. It doesn't give me as much control as I'd want and it can be pretty sluggish at times. I've also run into crashes more than I expected which makes it harder to keep a clear and dependable view of our KPIs.

“All requests finally in one place!”

Pros

Keeping maintenance requests in one place has made a big difference for me and I no longer have to chase things across different channels. I also like the Respond feature because it keeps all communication inside the ticket which makes everything clearer.

Cons

One thing that took me a little time was the amount of setup choices. There are so many ways to customize things that it felt a bit like too much at first while I was figuring out what made the most sense. The "on behalf of" option is useful but it has also tripped people up. Quite a few users thought they were supposed to select their own name there, so that part was not very clear in the beginning.