Fullbay Reviews

Pros

it is great that how simple this system is to use and how much I can tailor it to fit my business needs. I can run pretty much everything from my laptop, iPad, or phone which makes life so much easier. Whenever a question pops up or I need assistance, support is literally just a phone call or an email away. The team behind this tool knows their stuff and has always been helpful to me.

Cons

Because a large share of my customers use heavy equipment and utility trucks, it would be much more useful if some vehicles could be set to log and monitor Hours instead of tracking miles. A few workflows still feel a bit awkward or clunky although I do notice steady improvement over time. It would also be fantastic to have a way to print an Invoice Pro-forma without having to convert the work order into an actual invoice first.

Pros

it's really easy to get around, with every piece of information literally at my fingertips so I don't have to dig through any old filing cabinets anymore.

Cons

I can tell it's still a work in progress, yet updates and improvements are rolling out quickly.

Pros

This turned our mom-and-pop shop into something that runs like a corporation. In just a minute I can check how the shop is doing and tell whether we're making money. We're able to support local businesses with fleet management. Our estimates are clear and simple to review, making it really simple to approve or decline jobs. Updates come regularly without disruption and since the software is tailored to our trade those updates really add useful features.

Cons

Setting up the inventory was a big job, I'm not saying they make it hard but it does require a lot of effort. My advice for anyone starting with this tool is to be deliberate when adding inventory, don't cut corners. Take the time to carefully consider your pricing matrix and how you'll group price categories. Creating part categories for things like filters, hydraulic fittings, tires and batteries will save me a ton of headaches down the road.

Pros

Setup was simple for me and the platform remains easy to use during daily operations.

Cons

My main gripe is that the search capabilities are pretty limited, I want to be able to find every repair tied to a unit, not only the first repair shown on each service order.

Pros

I appreciate how easy it is to navigate every single section and feature of this tool so easily

Cons

One issue I have is it logs me out if I'm idle too long or loading another page

Pros

As a mobile technician, I love that it's online software and really easy for me to use.

Cons

For my team, tracking technicians' time involves too many steps and I'd like to open an SO and instantly see how much time each tech spent on an action item, even when multiple techs worked on the same step.

Pros

Using this tool has really helped me get our jobs organized, smooth out shop workflow and noticeably improve overall efficiency in how we run things.

Cons

I wish there were a more easy way for me to prioritize jobs so I could manage work order importance more effectively.

Pros

it has cut down the time my office spends on tasks by a huge margin. It got even better after I switched to QuickBooks Online, the drop in admin hours was more noticeable. The transfer of data from Fullbay to QuickBooks happens instantly. We no longer deal with paper time cards to verify and calculate. The overall service workflow is much more aligned. Billing is easy, provided the techs do their part. For my business this has been a 10 out of 10 and the support team is fantastic.

Cons

When I search for a part from the main inventory screen, I find it frustrating that the location field isn't displayed while cost and sell prices are shown instead.

Pros

I really like how simple it is to move around the program and their customer support has been responsive.

Cons

Since I wasn't the one who originally installed the system, I sometimes find it difficult to adjust settings whenever I need to tweak something.

Pros

What I like most about this tool is how quickly it keeps the shop running smoothly.

Cons

For my workflow, the parts section feels overly complicated and tends to slow me down while I'm working.

Pros

It is very easy to enter data and to keep track of incoming and outgoing calls. I really like it!!

Cons

During rotation calls, I'm unable to monitor where vehicles are being stored which limits my visibility.

Pros

it is great that how simple and portable the software is, plus it gives a polished, professional look to everything our customers see. It's really simple to onboard new team members and I can log in and work from wherever I happen to be. My clients always compliment how clean their invoices appear and enjoy 24/7 access to their portal.

Cons

Honestly I can't think of anything I truly dislike about the tool and I've noticed that any issues I find usually get resolved quickly by the support team.

Pros

Using Full Bay, I can produce estimates in about half the time and it clearly shows my costs and expected profit before I start the work which gives me extra time to submit bids on more jobs.

Cons

Getting familiar with how the software works did involve a learning curve for me at the beginning.

Pros

program is really easy to pick up and use, it made managing my time simpler and it helps ensure all supervisors stay aligned about what's currently in the shop and how we should prioritize jobs.

Cons

At times I notice minor slowdowns that seem related to network traffic and I also find it inconvenient that there's no push notification feature.

Pros

Using the Help/Training functionality has been a lifesaver for me. When there's so much to learn so quickly, I find it incredibly helpful to go back and search for the "How To" on a topic I missed or wasn't using at first.

Cons

I'd really appreciate the ability to add notes to inventory adjustments so I could easily see who made a change and why.

Pros

We really appreciate how easy it is for us to create sales orders and stay in touch with our customers.

Cons

Monitoring technicians' hours through the time reporting system feels frustrating for me because the reporting options are limited.

Pros

Using the cloud-based app allows me to integrate with the Canadian version of QuickBooks and I appreciate that the support team and call center respond quickly whenever I reach out.

Cons

I've noticed that the connection between the accounting module and QuickBooks sometimes handles tax calculations inaccurately which forces me to correct small discrepancies manually.

Pros

What I really appreciate is how smoothly the software flows, it's extremely simple. I don't find myself creating work-arounds to get things done quickly and efficiently. I like that the developers came from the truck repair industry instead of a generic software firm guessing how the business should operate.

Cons

In general I don't have many criticisms because whenever I suggest improvements, I've seen them addressed in upcoming updates.

Pros

I'd been hoping for a service and repair management app like this for ages and I honestly assumed eventually someone would build software tailored to our field! It includes precisely the features I need to log hours and parts on a repair order. Its parts inventory system is likewise customized and performs extremely well.

Cons

While learning the system, I had to spend time figuring out several features and I occasionally found small glitches that weren't clearly explained.

Pros

We've relied on this tool to keep our business growing at a double-digit rate by taking over inventory control, shining a light on technician productivity and cutting down the need for manual accounting and administrative data entry. It has allowed us to move to a paperless, live system while giving our customers much better visibility into their work.

Cons

I'd like to see more advanced filtering options in reports so I could narrow down specific details more efficiently.