Fullbay Reviews

“Honestly a great option, not just for heavy duty / diesel repair shops

Pros

This software benefits from being cloud-based, allowing integration with tablets and budget-friendly Chromebooks. It's amazingly easy to use, though slightly slower than a locally installed option. Multi-tiered pricing is crucial and works seamlessly here. You can also bulk upload inventory, handling up to 15,000 lines at a time.

Cons

It's not as fast as locally-installed options, particularly during initial setup and integration. Personally, I believe the benefits of having it cloud-based outweigh the lag, but that's just my opinion.

“FullBay Power!

Pros

Very good program, great support, and relevant information and topics.

Cons

Motor wiring diagrams aren't detailed enough.

“Fullbay Experience

Pros

I appreciate that it's cloud-based and accessible on any computer, tablet, or phone. It's simple to use and easy for our techs to pick up and understand.

Cons

Occasionally, we encounter minor bugs, but they aren't too bothersome.

“Fullbay Has it All

Pros

I liked how the software tracks non-inventory parts by applying them directly to invoices. Returned items are also trackable, showing when a part was sent back and credited, which is very helpful for managing cores and other returns.

Cons

I struggled with the inventory feature of this program. I can see its potential, but it didn't suit our extensive inventory.

“things change to often

Pros

When everything works, it's fine, but it seems to freeze up often.

Cons

The system frequently changes the methods for various tasks.

“Great Product to run your Shop from small to large companies

Pros

I like that this software is direct to use. Easy setup and excellent support.

Cons

I don't have many cons to mention, but I wish there were more integrated parts ordering options, like partstech.com or fleetpride. However, most shops in this industry still prefer phone orders over online ordering.

“Great company-

Pros

Simple to use. they have worked with us on programming we need.

Cons

The accounting side syncs with QuickBooks but only exports data, which isn't in real time. This has caused some issues we had to workaround.

“The all in one solution for Truck and Trailer Maintenance

Pros

This software is designed and optimized to get you up and running, whether maintaining your personal fleet or servicing external customers' equipment. It covers every aspect, including tracking PM/service schedules, parts, and labor times. It's the one-stop solution for running a shop.

Cons

My only regret is not having this software sooner. It saves us a lot of time and money!

“Our opinion of "Fullbay"!

Pros

Invoicing! We rely on Fullbay every day, rain or shine! And we've had plenty of shine with the product. We now use it for most of our software needs! All updates are easy to understand as well!

Cons

It took me a while to find and learn certain features. And we are still discovering new things every day!

“Fullbay Review

Pros

I found the software to be intuitive and it streamlined the billing process, making it more convenient.

Cons

I don't have any suggestions for changes.

“Fullbay

Pros

Designed for truck repair shops, it excels at accounts receivables, inventory, and scheduling.

Cons

I'd like to track additional work recommended by technicians in a report.

“Overall outstanding software!

Pros

Easy to use, keeps customer equipment organized, and allows history searches for previous work done.

Cons

I haven't found anything I dislike yet. Everything works perfectly for my needs.

“Great Product

Pros

The system has enabled our company to shorten the timeframe for invoicing customers. It has also made us more efficient when ordering parts, keeping technicians in their bays instead of at the parts counter.

Cons

I wish there were more editing options. We had one issue where a counter sale didn't transfer to QuickBooks, causing a discrepancy, even though it showed as exported.

“Fullbay Opinion

Pros

I like that the techs can log into a job and track their hours. Also, having the techs enter their comments is a fantastic feature.

Cons

I'd like to see invoiced hours displayed on printed invoices for customers. This has been a frequent complaint since using Fullbay.

“Easy to use and understand

Pros

Fullbay is incredibly easy to use and has excellent functions. From the service desk to the technicians on the floor, this product is great for tracking efficiencies and communicating with customers. Customer and tech support are very responsive.

Cons

There really isn't a downside. They are constantly enhancing their features.

“Fullbay is great

Pros

Has a lot of useful information and keeps you in check in all departments.

Cons

There are a lot of steps at first, but the results are worth it.

“Fullbay was solution we needed

Pros

Fullbay has many great features and has continued to improve since we adopted it in 2016. I think the best aspects are its relative ease of use and the available tutorials. I particularly like the inventory module, which has helped us streamline our parts processes. More and more customers are using the portal, which holds a lot of promise for the future.

Cons

I don't have any major complaints about Fullbay. We've had a few glitches with the interface with our accounting software, but these issues are usually resolved quickly. My personal issue is the rapid evolution of the product, which has left me playing catch-up sometimes. But, the excellent tutorials usually help me get back on track.

“Great investment

Pros

It offers many features, more than we use, so we have room to grow. Constant improvements and upgrades are made as needed. Tech support is excellent!! I can't stress this enough. They answer every time we call, are based in the USA, easy to communicate with, pleasant, and knowledgeable about the software.

Cons

The reporting function could use some improvement. We are accustomed to QuickBooks reporting, so Fullbay seems limited in comparison. Accessing parts and inventory takes too long each time.

“An invaluable addition to our bucket

Pros

The ability to shift invoice creation away from paper work orders to field techs entering their input directly, without needing to interpret what they meant. The learning curve for techs was short and easy, even for our most tech-challenged mechanics. We wouldn't be where we are today without Fullbay.

Cons

Overall, Fullbay covers all our customer service needs. Some of the reporting is lacking on the technical side, but it's hard to find fault with the product.

“Fullbay review

Pros

Simple to use. Capable of handling many service tasks.

Cons

Parts tracking is only available for inventory parts, not for parts directly added to SOs from vendors.