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Fullbay Reviews
86 Review(s)
softwareOverall Rating
4.7
86 Review(s)
Rating Distribution
5
(65)
4
(18)
3
(1)
2
(2)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
86 Review(s)
Rating Distribution
5
(65)
4
(18)
3
(1)
2
(2)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
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Honestly a great option, not just for heavy duty / diesel repair shops
Honestly a great option, not just for heavy duty / diesel repair shops
Pros
This software benefits from being cloud-based, allowing integration with tablets and budget-friendly Chromebooks. It's amazingly easy to use, though slightly slower than a locally installed option. Multi-tiered pricing is crucial and works seamlessly here. You can also bulk upload inventory, handling up to 15,000 lines at a time.
Cons
It's not as fast as locally-installed options, particularly during initial setup and integration. Personally, I believe the benefits of having it cloud-based outweigh the lag, but that's just my opinion.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kevin
Retail, 500+ employees
September 2022
FullBay Power!
FullBay Power!
Pros
Very good program, great support, and relevant information and topics.
Cons
Motor wiring diagrams aren't detailed enough.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Consumer Services, 11-50 employees
More than a year
June 2022
Fullbay Experience
Fullbay Experience
Pros
I appreciate that it's cloud-based and accessible on any computer, tablet, or phone. It's simple to use and easy for our techs to pick up and understand.
Cons
Occasionally, we encounter minor bugs, but they aren't too bothersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Transportation/Trucking/Railroad, 11-50 employees
More than a year
June 2022
Fullbay Has it All
Fullbay Has it All
Pros
I liked how the software tracks non-inventory parts by applying them directly to invoices. Returned items are also trackable, showing when a part was sent back and credited, which is very helpful for managing cores and other returns.
Cons
I struggled with the inventory feature of this program. I can see its potential, but it didn't suit our extensive inventory.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
shelley
Automotive, 1-10 employees
More than a year
May 2022
things change to often
things change to often
Pros
When everything works, it's fine, but it seems to freeze up often.
Cons
The system frequently changes the methods for various tasks.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
mike
Automotive, 1-10 employees
April 2022
Great Product to run your Shop from small to large companies
Great Product to run your Shop from small to large companies
Pros
I like that this software is direct to use. Easy setup and excellent support.
Cons
I don't have many cons to mention, but I wish there were more integrated parts ordering options, like partstech.com or fleetpride. However, most shops in this industry still prefer phone orders over online ordering.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ryan
Automotive, 51-100 employees
Less than a year
January 2022
Great company-
Great company-
Pros
Simple to use. they have worked with us on programming we need.
Cons
The accounting side syncs with QuickBooks but only exports data, which isn't in real time. This has caused some issues we had to workaround.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melanie
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2021
The all in one solution for Truck and Trailer Maintenance
The all in one solution for Truck and Trailer Maintenance
Pros
This software is designed and optimized to get you up and running, whether maintaining your personal fleet or servicing external customers' equipment. It covers every aspect, including tracking PM/service schedules, parts, and labor times. It's the one-stop solution for running a shop.
Cons
My only regret is not having this software sooner. It saves us a lot of time and money!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shane
Transportation/Trucking/Railroad, 51-100 employees
More than a year
May 2021
Our opinion of "Fullbay"!
Our opinion of "Fullbay"!
Pros
Invoicing! We rely on Fullbay every day, rain or shine! And we've had plenty of shine with the product. We now use it for most of our software needs! All updates are easy to understand as well!
Cons
It took me a while to find and learn certain features. And we are still discovering new things every day!
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ronna
Transportation/Trucking/Railroad, 1-10 employees
More than a year
May 2021
Fullbay Review
Fullbay Review
Pros
I found the software to be intuitive and it streamlined the billing process, making it more convenient.
Cons
I don't have any suggestions for changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hunter
Automotive, 1-10 employees
More than a year
May 2021
Fullbay
Fullbay
Pros
Designed for truck repair shops, it excels at accounts receivables, inventory, and scheduling.
Cons
I'd like to track additional work recommended by technicians in a report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeffrey
Automotive, 11-50 employees
Less than 6 months
May 2021
Overall outstanding software!
Overall outstanding software!
Pros
Easy to use, keeps customer equipment organized, and allows history searches for previous work done.
Cons
I haven't found anything I dislike yet. Everything works perfectly for my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mitch
Automotive, 1-10 employees
Less than 6 months
May 2021
Great Product
Great Product
Pros
The system has enabled our company to shorten the timeframe for invoicing customers. It has also made us more efficient when ordering parts, keeping technicians in their bays instead of at the parts counter.
Cons
I wish there were more editing options. We had one issue where a counter sale didn't transfer to QuickBooks, causing a discrepancy, even though it showed as exported.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Transportation/Trucking/Railroad, 1-10 employees
Less than 6 months
May 2021
Fullbay Opinion
Fullbay Opinion
Pros
I like that the techs can log into a job and track their hours. Also, having the techs enter their comments is a fantastic feature.
Cons
I'd like to see invoiced hours displayed on printed invoices for customers. This has been a frequent complaint since using Fullbay.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Marion
Transportation/Trucking/Railroad, 1-10 employees
Less than 6 months
May 2021
Easy to use and understand
Easy to use and understand
Pros
Fullbay is incredibly easy to use and has excellent functions. From the service desk to the technicians on the floor, this product is great for tracking efficiencies and communicating with customers. Customer and tech support are very responsive.
Cons
There really isn't a downside. They are constantly enhancing their features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marc
Transportation/Trucking/Railroad, 51-100 employees
More than a year
March 2021
Fullbay is great
Fullbay is great
Pros
Has a lot of useful information and keeps you in check in all departments.
Cons
There are a lot of steps at first, but the results are worth it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaime
Automotive, 1-10 employees
Less than a year
February 2021
Fullbay was solution we needed
Fullbay was solution we needed
Pros
Fullbay has many great features and has continued to improve since we adopted it in 2016. I think the best aspects are its relative ease of use and the available tutorials. I particularly like the inventory module, which has helped us streamline our parts processes. More and more customers are using the portal, which holds a lot of promise for the future.
Cons
I don't have any major complaints about Fullbay. We've had a few glitches with the interface with our accounting software, but these issues are usually resolved quickly. My personal issue is the rapid evolution of the product, which has left me playing catch-up sometimes. But, the excellent tutorials usually help me get back on track.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Glen
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Great investment
Great investment
Pros
It offers many features, more than we use, so we have room to grow. Constant improvements and upgrades are made as needed. Tech support is excellent!! I can't stress this enough. They answer every time we call, are based in the USA, easy to communicate with, pleasant, and knowledgeable about the software.
Cons
The reporting function could use some improvement. We are accustomed to QuickBooks reporting, so Fullbay seems limited in comparison. Accessing parts and inventory takes too long each time.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Aaron
Automotive, 11-50 employees
More than a year
February 2021
An invaluable addition to our bucket
An invaluable addition to our bucket
Pros
The ability to shift invoice creation away from paper work orders to field techs entering their input directly, without needing to interpret what they meant. The learning curve for techs was short and easy, even for our most tech-challenged mechanics. We wouldn't be where we are today without Fullbay.
Cons
Overall, Fullbay covers all our customer service needs. Some of the reporting is lacking on the technical side, but it's hard to find fault with the product.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Russ
Transportation/Trucking/Railroad, 101-500 employees
More than a year
February 2021
Fullbay review
Fullbay review
Pros
Simple to use. Capable of handling many service tasks.
Cons
Parts tracking is only available for inventory parts, not for parts directly added to SOs from vendors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not specified, 11-50 employees
More than a year
February 2021
Diesel Repair Shop Software
Diesel Repair Shop Software
Pros
The Fullbay software is fully integrated and a one-stop solution for running more efficient businesses. It's the complete package for any diesel repair shop, covering order entry, automatic VIN lookup, inventory management, real-time service order tracking, customer invoicing, and automatic integration into QuickBooks for bookkeeping.
Cons
I can't really find any drawbacks to using Fullbay.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Automotive, 1-10 employees
Less than a year
February 2021
great product
great product
Pros
Easy to use and understand. Easy to track technician efficiency. Lots of different reports.
Cons
Sometimes the software takes a long time to process certain service orders.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Bryan
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Great software that makes my job easier.
Great software that makes my job easier.
Pros
I like that it tracks all customer repairs and maintenance. It's easy to track invoices, whether paid or not. The biggest advantage for me is that Fullbay is tailored to the heavy-duty diesel industry. When I started this business, I spent a lot of time trying different software, and none matched what I was used to at dealerships until I discovered Fullbay. I couldn't give them my money fast enough. I will continue using this software and highly recommend it to any business, big or small.
Cons
I don't have any complaints about this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ben
Machinery, 1-10 employees
More than a year
February 2021
Premier Service Center
Premier Service Center
Pros
The parts requests from shop technicians to the parts and service support departments.
Cons
Receiving larger parts orders is slow, as is the return process for new and used parts.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
MICHAEL
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Couldn't do without
Couldn't do without
Pros
The volume of available reports, the level of detail accessible, and the program's capabilities. Ease of integration into QuickBooks and the addition of Motor to the program.
Cons
Some larger reports take a few seconds to generate (I know, right?). Plus, it's easy to get overwhelmed by the amount of data available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tylor
Transportation/Trucking/Railroad, 51-100 employees
More than a year
February 2021
Powerful
Powerful
Pros
This software allows shops to follow a structured process for Service Orders, Purchase Orders, Invoicing, and everything in between. It ensures users complete each step in sequence before moving forward. It's adaptable, has excellent integrations, and provides superb reports for the back office. Customers and vendors can also access their portals to view reports and perform actions.
Cons
I can't think of any downsides; everything has been fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Automotive, 1-10 employees
More than a year
February 2021
User Friendly Garage Management Software
User Friendly Garage Management Software
Pros
This software is highly intuitive for Office Employees, Technicians, and Customers alike.
Cons
They're a young company and are still making many changes. I wouldn't call this a negative since they take suggestions and implement them into the software with updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Trucknation Houston
Trucknation Houston
Pros
I find Fullbay to be very user-friendly. It plays a vital role in inventory management and helps me stay informed about when to restock. When it comes to invoicing customers and keeping track of their repairs, Fullbay is the perfect solution.
Cons
The only issue I can think of is the ability to delete inactive inventory items.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roberto
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Fullbay Process
Fullbay Process
Pros
As HR, entering new employees into the system is a effortless process.
Cons
Not much from my position in the company. Excellent customer service if I have any issues or questions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Automotive, 11-50 employees
More than a year
February 2021
Love our Fullbay!
Love our Fullbay!
Pros
The biggest benefit of Fullbay for us is streamlining workflow and going paperless. The ease of accessing any information I need is unparalleled!
Cons
Managing inventory and applying credits to service orders is the toughest challenge for me. An actual app for Android or Apple would be a welcome addition for my techs.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
James
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
why fullbay works for us
why fullbay works for us
Pros
I can switch between the shop and work on several service orders simultaneously.
Cons
Returning parts to inventory can sometimes be a hassle.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mark
Transportation/Trucking/Railroad, 11-50 employees
More than a year
December 2020
Love the organization
Love the organization
Pros
Everything is consolidated in one place. It's much better than using paper files.
Cons
There are a few bugs to iron out, like minor things that don't always work for me, but these can easily be brought to Fullbay's attention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
phoenix
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
December 2020
Excellent Support
Excellent Support
Pros
We receive support and training from customer support members, who is absolutely fantastic. Her engagement and enthusiasm for training on this software are remarkable. I wish I could hire her away. I've been managing people for a long time, and team members like they have are rare.
Cons
It doesn't have a great function for looking up parts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rob
Logistics and Supply Chain, 1-10 employees
Less than a year
November 2020
Maintenance
Maintenance
Pros
Tracking maintenance is simple as long as you have it set up properly. They're always updating to improve not only their software but also the shop's business by partnering with FleetNet and other companies.
Cons
I don't like that I can't classify counter sales to a specific category. As a fleet-owned shop working on our trucks, I can't take anything from inventory for that truck unless I set up a service order.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
JAMES
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2020
Very user friendly, excellent support team
Very user friendly, excellent support team
Pros
I find it very easy to use, and I love the technical support team. They are easy to contact and respond very quickly.
Cons
I dislike how tedious some tasks are. There are too many steps involved in creating a service order and deleting an action item within the service order. The reports are basic, lack detailed information, and are time-consuming to manipulate once downloaded. The labor guides are also subpar.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
Norma
Automotive, 11-50 employees
Less than 6 months
August 2020
Fullbay
Fullbay
Pros
Creating Service Orders and invoicing tickets is effortless.
Cons
Sometimes, finding the VIN for trailers is a challenge even after verifying them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Automotive, 51-100 employees
More than a year
August 2020
GREAT PRODUCT!!
GREAT PRODUCT!!
Pros
The only product we found that is genuinely designed for truck and truck repair.
Cons
Once you understand the software, it is really simple to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2020
Not Impressed
Not Impressed
Pros
I liked that it is web-based and can integrate with other software in addition to tracking time, inventory, and various reports.
Cons
Too expensive. Fullbay wanted to charge a lot of money to start and then more to transfer my old data from our previous program, which did 80% of what Fullbay does without monthly costs or fees. It feels like you get nickel and dimed with this software, paying to add users and for every addition, resulting in a high monthly bill compared to our other program, which cost less than $1000 for multiple computers.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
5
Cody
Transportation/Trucking/Railroad, 1-10 employees
Less than 6 months
June 2020
FullBay
FullBay
Pros
I really like many aspects of this program. It is our main shop software. We use it for billing, inventory management, technician efficiency, and as a mobile app for our service trucks. It is easy to use and constantly upgraded. They are very responsive to suggestions.
Cons
The only complaint I have about the software is that it only transfers information to QuickBooks. I would like it to be able to transfer to Sage as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Automotive, 11-50 employees
More than a year
April 2020
Fullbay review
Fullbay review
Pros
I value the way it constructs the work order details and incorporates the pricing seamlessly into the invoice.
Cons
Haven't seen anything negative yet. Works great with my cell phone and tablet too.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joshua
Automotive, 1-10 employees
Less than a year
August 2019
Fullbay rocks
Fullbay rocks
Pros
I like that I can easily keep financial records. It integrates with QuickBooks and our payment processing software.
Cons
Uploading inventory can be a bit chaotic, but customer service has always been helpful when I have issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Susan
Automotive, 1-10 employees
More than a year
August 2019
Software that will get your company organized
Software that will get your company organized
Pros
Fullbay is effective for managing inventory, handling and recording bills, generating customer invoices, and building a custom database for your company. I started using Fullbay after the company had been using it as a primary system for about two years and was immediately impressed by the extensive database of customer info, units, and vendor info. Since everything entered into the system is remembered and organized, it's easy to search for a customer, trailer, truck, bill, or vendor and find the information you need.
Cons
The interface can be a bit overwhelming at first, with lots of different menus, but they all serve a necessary function. Also, you're dependent on an internet connection. While this works well when you have reliable internet and the cloud functionality is useful for real-time tracking, if your connection is slow or unreliable, you may need to refresh the browser app multiple times to get it to load. A standalone phone app that could run offline and sync when reconnected would likely solve this issue.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Samuel
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
August 2019
Product Review
Product Review
Pros
The ease of navigating through Fullbay is impressive.
Cons
Whenever I try to watch a training video, it takes a long time to download.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Tj
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
August 2019
Fullbay Review
Fullbay Review
Pros
Ease of invoice reporting, tracking tasks and repairs, and tracking costs.
Cons
Not many cons. Sometimes it can be hard to navigate.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mitchell
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
August 2019
Got my life back
Got my life back
Pros
Since most of my business involves mobile/onsite repairs, I appreciate how versatile the software is in that it runs on multiple platforms.
Cons
The maintenance tracking needs some improvement. It should be a little easier to see when particular services are due.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Duane
Transportation/Trucking/Railroad, 1-10 employees
More than a year
August 2019
Mandate
Mandate
Pros
This software is so comprehensive that it meets all the needs of our large diesel and automotive shop. It can manage multiple shops, allowing us to move fluidly between them. It handles our special-order parts and inventory. Plus, they continuously improve it. We purchased this software in its early stages and have seen our suggestions implemented.
Cons
I was initially unhappy with the point of sale setup, but I've seen significant improvements and am looking forward to the recent changes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Heather
Automotive, 11-50 employees
More than a year
August 2019
Fast Start
Fast Start
Pros
Intuitive and simple to use. I love the Parts Inventory Management.
Cons
Once you understand the "cycles," you can easily go through implementation.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
J Ed
Executive Office, 1-10 employees
Less than a year
August 2019
Great
Great
Pros
Instant billing, parts accountability, and customer portal.
Cons
Dealing with returns and vendor parts.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Chad
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
August 2019
Fullbay Review
Fullbay Review
Pros
I like that you can maintain a paper trail without paper. With issues of lost inventory, this helps pinpoint who is doing what right or wrong.
Cons
If I only have a partial part number, it's no help. I would like cross-references to pull up automatically.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dustin
Automotive, 1-10 employees
Less than a year
August 2019
Fullbay is the best!
Fullbay is the best!
Pros
Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists, and invoicing are seamless. Fullbay offers support for training or system changes to help grow your business. Absolutely amazing! Definitely a great value.
Cons
No concerns or issues at all. Training and customization are always available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Construction, 1-10 employees
More than a year
August 2019
Filters
Sort by:
Honestly a great option, not just for heavy duty / diesel repair shops
Honestly a great option, not just for heavy duty / diesel repair shops
Pros
This software benefits from being cloud-based, allowing integration with tablets and budget-friendly Chromebooks. It's amazingly easy to use, though slightly slower than a locally installed option. Multi-tiered pricing is crucial and works seamlessly here. You can also bulk upload inventory, handling up to 15,000 lines at a time.
Cons
It's not as fast as locally-installed options, particularly during initial setup and integration. Personally, I believe the benefits of having it cloud-based outweigh the lag, but that's just my opinion.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kevin
Retail, 500+ employees
September 2022
FullBay Power!
FullBay Power!
Pros
Very good program, great support, and relevant information and topics.
Cons
Motor wiring diagrams aren't detailed enough.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan
Consumer Services, 11-50 employees
More than a year
June 2022
Fullbay Experience
Fullbay Experience
Pros
I appreciate that it's cloud-based and accessible on any computer, tablet, or phone. It's simple to use and easy for our techs to pick up and understand.
Cons
Occasionally, we encounter minor bugs, but they aren't too bothersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Transportation/Trucking/Railroad, 11-50 employees
More than a year
June 2022
Fullbay Has it All
Fullbay Has it All
Pros
I liked how the software tracks non-inventory parts by applying them directly to invoices. Returned items are also trackable, showing when a part was sent back and credited, which is very helpful for managing cores and other returns.
Cons
I struggled with the inventory feature of this program. I can see its potential, but it didn't suit our extensive inventory.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
shelley
Automotive, 1-10 employees
More than a year
May 2022
things change to often
things change to often
Pros
When everything works, it's fine, but it seems to freeze up often.
Cons
The system frequently changes the methods for various tasks.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
mike
Automotive, 1-10 employees
April 2022
Great Product to run your Shop from small to large companies
Great Product to run your Shop from small to large companies
Pros
I like that this software is direct to use. Easy setup and excellent support.
Cons
I don't have many cons to mention, but I wish there were more integrated parts ordering options, like partstech.com or fleetpride. However, most shops in this industry still prefer phone orders over online ordering.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ryan
Automotive, 51-100 employees
Less than a year
January 2022
Great company-
Great company-
Pros
Simple to use. they have worked with us on programming we need.
Cons
The accounting side syncs with QuickBooks but only exports data, which isn't in real time. This has caused some issues we had to workaround.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melanie
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2021
The all in one solution for Truck and Trailer Maintenance
The all in one solution for Truck and Trailer Maintenance
Pros
This software is designed and optimized to get you up and running, whether maintaining your personal fleet or servicing external customers' equipment. It covers every aspect, including tracking PM/service schedules, parts, and labor times. It's the one-stop solution for running a shop.
Cons
My only regret is not having this software sooner. It saves us a lot of time and money!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shane
Transportation/Trucking/Railroad, 51-100 employees
More than a year
May 2021
Our opinion of "Fullbay"!
Our opinion of "Fullbay"!
Pros
Invoicing! We rely on Fullbay every day, rain or shine! And we've had plenty of shine with the product. We now use it for most of our software needs! All updates are easy to understand as well!
Cons
It took me a while to find and learn certain features. And we are still discovering new things every day!
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ronna
Transportation/Trucking/Railroad, 1-10 employees
More than a year
May 2021
Fullbay Review
Fullbay Review
Pros
I found the software to be intuitive and it streamlined the billing process, making it more convenient.
Cons
I don't have any suggestions for changes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hunter
Automotive, 1-10 employees
More than a year
May 2021
Fullbay
Fullbay
Pros
Designed for truck repair shops, it excels at accounts receivables, inventory, and scheduling.
Cons
I'd like to track additional work recommended by technicians in a report.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeffrey
Automotive, 11-50 employees
Less than 6 months
May 2021
Overall outstanding software!
Overall outstanding software!
Pros
Easy to use, keeps customer equipment organized, and allows history searches for previous work done.
Cons
I haven't found anything I dislike yet. Everything works perfectly for my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mitch
Automotive, 1-10 employees
Less than 6 months
May 2021
Great Product
Great Product
Pros
The system has enabled our company to shorten the timeframe for invoicing customers. It has also made us more efficient when ordering parts, keeping technicians in their bays instead of at the parts counter.
Cons
I wish there were more editing options. We had one issue where a counter sale didn't transfer to QuickBooks, causing a discrepancy, even though it showed as exported.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Transportation/Trucking/Railroad, 1-10 employees
Less than 6 months
May 2021
Fullbay Opinion
Fullbay Opinion
Pros
I like that the techs can log into a job and track their hours. Also, having the techs enter their comments is a fantastic feature.
Cons
I'd like to see invoiced hours displayed on printed invoices for customers. This has been a frequent complaint since using Fullbay.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Marion
Transportation/Trucking/Railroad, 1-10 employees
Less than 6 months
May 2021
Easy to use and understand
Easy to use and understand
Pros
Fullbay is incredibly easy to use and has excellent functions. From the service desk to the technicians on the floor, this product is great for tracking efficiencies and communicating with customers. Customer and tech support are very responsive.
Cons
There really isn't a downside. They are constantly enhancing their features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marc
Transportation/Trucking/Railroad, 51-100 employees
More than a year
March 2021
Fullbay is great
Fullbay is great
Pros
Has a lot of useful information and keeps you in check in all departments.
Cons
There are a lot of steps at first, but the results are worth it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaime
Automotive, 1-10 employees
Less than a year
February 2021
Fullbay was solution we needed
Fullbay was solution we needed
Pros
Fullbay has many great features and has continued to improve since we adopted it in 2016. I think the best aspects are its relative ease of use and the available tutorials. I particularly like the inventory module, which has helped us streamline our parts processes. More and more customers are using the portal, which holds a lot of promise for the future.
Cons
I don't have any major complaints about Fullbay. We've had a few glitches with the interface with our accounting software, but these issues are usually resolved quickly. My personal issue is the rapid evolution of the product, which has left me playing catch-up sometimes. But, the excellent tutorials usually help me get back on track.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Glen
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Great investment
Great investment
Pros
It offers many features, more than we use, so we have room to grow. Constant improvements and upgrades are made as needed. Tech support is excellent!! I can't stress this enough. They answer every time we call, are based in the USA, easy to communicate with, pleasant, and knowledgeable about the software.
Cons
The reporting function could use some improvement. We are accustomed to QuickBooks reporting, so Fullbay seems limited in comparison. Accessing parts and inventory takes too long each time.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Aaron
Automotive, 11-50 employees
More than a year
February 2021
An invaluable addition to our bucket
An invaluable addition to our bucket
Pros
The ability to shift invoice creation away from paper work orders to field techs entering their input directly, without needing to interpret what they meant. The learning curve for techs was short and easy, even for our most tech-challenged mechanics. We wouldn't be where we are today without Fullbay.
Cons
Overall, Fullbay covers all our customer service needs. Some of the reporting is lacking on the technical side, but it's hard to find fault with the product.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Russ
Transportation/Trucking/Railroad, 101-500 employees
More than a year
February 2021
Fullbay review
Fullbay review
Pros
Simple to use. Capable of handling many service tasks.
Cons
Parts tracking is only available for inventory parts, not for parts directly added to SOs from vendors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not specified, 11-50 employees
More than a year
February 2021
Diesel Repair Shop Software
Diesel Repair Shop Software
Pros
The Fullbay software is fully integrated and a one-stop solution for running more efficient businesses. It's the complete package for any diesel repair shop, covering order entry, automatic VIN lookup, inventory management, real-time service order tracking, customer invoicing, and automatic integration into QuickBooks for bookkeeping.
Cons
I can't really find any drawbacks to using Fullbay.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Automotive, 1-10 employees
Less than a year
February 2021
great product
great product
Pros
Easy to use and understand. Easy to track technician efficiency. Lots of different reports.
Cons
Sometimes the software takes a long time to process certain service orders.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Bryan
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Great software that makes my job easier.
Great software that makes my job easier.
Pros
I like that it tracks all customer repairs and maintenance. It's easy to track invoices, whether paid or not. The biggest advantage for me is that Fullbay is tailored to the heavy-duty diesel industry. When I started this business, I spent a lot of time trying different software, and none matched what I was used to at dealerships until I discovered Fullbay. I couldn't give them my money fast enough. I will continue using this software and highly recommend it to any business, big or small.
Cons
I don't have any complaints about this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ben
Machinery, 1-10 employees
More than a year
February 2021
Premier Service Center
Premier Service Center
Pros
The parts requests from shop technicians to the parts and service support departments.
Cons
Receiving larger parts orders is slow, as is the return process for new and used parts.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
MICHAEL
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Couldn't do without
Couldn't do without
Pros
The volume of available reports, the level of detail accessible, and the program's capabilities. Ease of integration into QuickBooks and the addition of Motor to the program.
Cons
Some larger reports take a few seconds to generate (I know, right?). Plus, it's easy to get overwhelmed by the amount of data available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tylor
Transportation/Trucking/Railroad, 51-100 employees
More than a year
February 2021
Powerful
Powerful
Pros
This software allows shops to follow a structured process for Service Orders, Purchase Orders, Invoicing, and everything in between. It ensures users complete each step in sequence before moving forward. It's adaptable, has excellent integrations, and provides superb reports for the back office. Customers and vendors can also access their portals to view reports and perform actions.
Cons
I can't think of any downsides; everything has been fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Automotive, 1-10 employees
More than a year
February 2021
User Friendly Garage Management Software
User Friendly Garage Management Software
Pros
This software is highly intuitive for Office Employees, Technicians, and Customers alike.
Cons
They're a young company and are still making many changes. I wouldn't call this a negative since they take suggestions and implement them into the software with updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Trucknation Houston
Trucknation Houston
Pros
I find Fullbay to be very user-friendly. It plays a vital role in inventory management and helps me stay informed about when to restock. When it comes to invoicing customers and keeping track of their repairs, Fullbay is the perfect solution.
Cons
The only issue I can think of is the ability to delete inactive inventory items.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roberto
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
Fullbay Process
Fullbay Process
Pros
As HR, entering new employees into the system is a effortless process.
Cons
Not much from my position in the company. Excellent customer service if I have any issues or questions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Automotive, 11-50 employees
More than a year
February 2021
Love our Fullbay!
Love our Fullbay!
Pros
The biggest benefit of Fullbay for us is streamlining workflow and going paperless. The ease of accessing any information I need is unparalleled!
Cons
Managing inventory and applying credits to service orders is the toughest challenge for me. An actual app for Android or Apple would be a welcome addition for my techs.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
James
Transportation/Trucking/Railroad, 11-50 employees
More than a year
February 2021
why fullbay works for us
why fullbay works for us
Pros
I can switch between the shop and work on several service orders simultaneously.
Cons
Returning parts to inventory can sometimes be a hassle.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mark
Transportation/Trucking/Railroad, 11-50 employees
More than a year
December 2020
Love the organization
Love the organization
Pros
Everything is consolidated in one place. It's much better than using paper files.
Cons
There are a few bugs to iron out, like minor things that don't always work for me, but these can easily be brought to Fullbay's attention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
phoenix
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
December 2020
Excellent Support
Excellent Support
Pros
We receive support and training from customer support members, who is absolutely fantastic. Her engagement and enthusiasm for training on this software are remarkable. I wish I could hire her away. I've been managing people for a long time, and team members like they have are rare.
Cons
It doesn't have a great function for looking up parts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rob
Logistics and Supply Chain, 1-10 employees
Less than a year
November 2020
Maintenance
Maintenance
Pros
Tracking maintenance is simple as long as you have it set up properly. They're always updating to improve not only their software but also the shop's business by partnering with FleetNet and other companies.
Cons
I don't like that I can't classify counter sales to a specific category. As a fleet-owned shop working on our trucks, I can't take anything from inventory for that truck unless I set up a service order.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
JAMES
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2020
Very user friendly, excellent support team
Very user friendly, excellent support team
Pros
I find it very easy to use, and I love the technical support team. They are easy to contact and respond very quickly.
Cons
I dislike how tedious some tasks are. There are too many steps involved in creating a service order and deleting an action item within the service order. The reports are basic, lack detailed information, and are time-consuming to manipulate once downloaded. The labor guides are also subpar.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
Norma
Automotive, 11-50 employees
Less than 6 months
August 2020
Fullbay
Fullbay
Pros
Creating Service Orders and invoicing tickets is effortless.
Cons
Sometimes, finding the VIN for trailers is a challenge even after verifying them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Automotive, 51-100 employees
More than a year
August 2020
GREAT PRODUCT!!
GREAT PRODUCT!!
Pros
The only product we found that is genuinely designed for truck and truck repair.
Cons
Once you understand the software, it is really simple to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2020
Not Impressed
Not Impressed
Pros
I liked that it is web-based and can integrate with other software in addition to tracking time, inventory, and various reports.
Cons
Too expensive. Fullbay wanted to charge a lot of money to start and then more to transfer my old data from our previous program, which did 80% of what Fullbay does without monthly costs or fees. It feels like you get nickel and dimed with this software, paying to add users and for every addition, resulting in a high monthly bill compared to our other program, which cost less than $1000 for multiple computers.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
5
Cody
Transportation/Trucking/Railroad, 1-10 employees
Less than 6 months
June 2020
FullBay
FullBay
Pros
I really like many aspects of this program. It is our main shop software. We use it for billing, inventory management, technician efficiency, and as a mobile app for our service trucks. It is easy to use and constantly upgraded. They are very responsive to suggestions.
Cons
The only complaint I have about the software is that it only transfers information to QuickBooks. I would like it to be able to transfer to Sage as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Automotive, 11-50 employees
More than a year
April 2020
Fullbay review
Fullbay review
Pros
I value the way it constructs the work order details and incorporates the pricing seamlessly into the invoice.
Cons
Haven't seen anything negative yet. Works great with my cell phone and tablet too.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joshua
Automotive, 1-10 employees
Less than a year
August 2019
Fullbay rocks
Fullbay rocks
Pros
I like that I can easily keep financial records. It integrates with QuickBooks and our payment processing software.
Cons
Uploading inventory can be a bit chaotic, but customer service has always been helpful when I have issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Susan
Automotive, 1-10 employees
More than a year
August 2019
Software that will get your company organized
Software that will get your company organized
Pros
Fullbay is effective for managing inventory, handling and recording bills, generating customer invoices, and building a custom database for your company. I started using Fullbay after the company had been using it as a primary system for about two years and was immediately impressed by the extensive database of customer info, units, and vendor info. Since everything entered into the system is remembered and organized, it's easy to search for a customer, trailer, truck, bill, or vendor and find the information you need.
Cons
The interface can be a bit overwhelming at first, with lots of different menus, but they all serve a necessary function. Also, you're dependent on an internet connection. While this works well when you have reliable internet and the cloud functionality is useful for real-time tracking, if your connection is slow or unreliable, you may need to refresh the browser app multiple times to get it to load. A standalone phone app that could run offline and sync when reconnected would likely solve this issue.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Samuel
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
August 2019
Product Review
Product Review
Pros
The ease of navigating through Fullbay is impressive.
Cons
Whenever I try to watch a training video, it takes a long time to download.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Tj
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
August 2019
Fullbay Review
Fullbay Review
Pros
Ease of invoice reporting, tracking tasks and repairs, and tracking costs.
Cons
Not many cons. Sometimes it can be hard to navigate.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mitchell
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
August 2019
Got my life back
Got my life back
Pros
Since most of my business involves mobile/onsite repairs, I appreciate how versatile the software is in that it runs on multiple platforms.
Cons
The maintenance tracking needs some improvement. It should be a little easier to see when particular services are due.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Duane
Transportation/Trucking/Railroad, 1-10 employees
More than a year
August 2019
Mandate
Mandate
Pros
This software is so comprehensive that it meets all the needs of our large diesel and automotive shop. It can manage multiple shops, allowing us to move fluidly between them. It handles our special-order parts and inventory. Plus, they continuously improve it. We purchased this software in its early stages and have seen our suggestions implemented.
Cons
I was initially unhappy with the point of sale setup, but I've seen significant improvements and am looking forward to the recent changes.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Heather
Automotive, 11-50 employees
More than a year
August 2019
Fast Start
Fast Start
Pros
Intuitive and simple to use. I love the Parts Inventory Management.
Cons
Once you understand the "cycles," you can easily go through implementation.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
J Ed
Executive Office, 1-10 employees
Less than a year
August 2019
Great
Great
Pros
Instant billing, parts accountability, and customer portal.
Cons
Dealing with returns and vendor parts.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Chad
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
August 2019
Fullbay Review
Fullbay Review
Pros
I like that you can maintain a paper trail without paper. With issues of lost inventory, this helps pinpoint who is doing what right or wrong.
Cons
If I only have a partial part number, it's no help. I would like cross-references to pull up automatically.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dustin
Automotive, 1-10 employees
Less than a year
August 2019
Fullbay is the best!
Fullbay is the best!
Pros
Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists, and invoicing are seamless. Fullbay offers support for training or system changes to help grow your business. Absolutely amazing! Definitely a great value.
Cons
No concerns or issues at all. Training and customization are always available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Construction, 1-10 employees
More than a year
August 2019