Fullbay Reviews

“All-in-one shop tracking

Pros

Honestly what I appreciate most about this program is how much simpler it makes tracking everything in our shop. I can see work orders, parts, customer notes and status updates all in one spot so nothing slips through the cracks. It keeps our workflow tidy, cuts down on unnecessary back-and-forth and makes it easy for the whole team to stay aligned. Overall it really smooths out the daily routine for both the front office and technicians.

Cons

It took me a little while to get comfortable with some of the features especially the first time I logged in. A handful of tools aren't as simple as I'd like and a few actions require what feels like an extra click or two. After you get used to the layout it runs well but honestly the interface could be friendlier for beginners.

“Easy platform navigation

Pros

From my perspective, it's super easy to get around and I think that will encourage others to start using the platform too, it's amazing

Cons

Honestly I can't point to any downsides because I genuinely enjoyed using the platform and appreciated the benefits it offers

“Organized shop scheduling

Pros

Managing our shop has become a lot easier since we started using this tool. I rely on the scheduling and maintenance management features to keep every task and appointment neatly organized and the live tracking for repairs and parts has cut down on so much back-and-forth and wasted time. The interface feels clean and simple so even team members who are new pick it up quickly. I also appreciate the platform's strong security and reliability, we haven't run into downtime or data loss which gives me real peace of mind.

Cons

The only real drawback I've noticed is the initial learning curve, it can take some time for new hires to get comfortable with all of the functionality but after a bit of hands-on use they usually settle in fine. A small number of reports could benefit from more customization settings although that hasn't been a major problem for us overall.

“Simple fleet record access

Pros

I rely on this as our internal system to monitor and keep records for our fleet of more than a hundred tucks. It's incredibly simple to sign in and pull up records to figure out what needs scheduling soon. Our technicians log in on their phones to check the jobs assigned to them and start working right away. Overall it's been a very good value and pretty easy to pick up, even though we haven't tapped into all of its capabilities.

Cons

Over the last five years I've only run into a single problem with this tool and it still hasn't been sorted out. The trouble lies with how it generates reports and I wish there were a printer-friendly version, I'm certain some reports exist but not the specific one I rely on. It looks great on the screen, yet when I print it, the output doesn't match the on-screen layout at all.

“Quick onboarding experience

Pros

it is extremely easy to start using and the initial training really boosted my confidence so I felt comfortable jumping straight into working with the system.

Cons

Once I became familiar with the system, I realized the weekly continuing-education sessions add extra layers to its usability and I wish those elements had been covered during the initial training.

“Smooth service order scheduling

Pros

Scheduling technicians and authorizing service orders feels smooth to me and I can easily reassign techs or create new service orders without any hassle.

Cons

One annoyance I have is adjusting timecards and removing individual lines, whenever I delete an entry the app throws me back to the main screen and automatically reselects every user, instead of leaving me focused on the single user I'm trying to edit.

“Helpful inventory task control

Pros

Our team genuinely likes the inventory control features and the separate action tasks, they really help us stay organized and on track.

Cons

Getting everything installed and integrated with our staff was fairly challenging since the system was brand new to the company. We attended the Diesel Connect conference this past May and that experience helped us get more involved and comfortable using the platform.

“Customizable shop workflows

Pros

it is really easy to fit all of our requirements into this application, customizing it so it behaved exactly the way we needed it to.

Cons

attaching photos to both work orders and user profiles feels a bit clunky in my opinion and the process is awkward and not very simple to navigate.

“Multi-truck repair management

Pros

The multi-truck repair system works really well for me when organizing truck and parts repairs and I appreciate how inventory management, remote access and customer ETA information are all available in one place.

Cons

there is a noticeable learning curve that can be tough for first-time auto techs like me entering the industry. Also, the price is on the higher side which makes it less affordable for smaller-scale truck repair shops trying to manage tighter budgets.

“limited customer support

Pros

I'm really pleased with the product, it performs well most of the time and is a great solution overall.

Cons

their ability to actually help is limited. I find they're limitedly tied to company policies and won't bend or even try to assist their customers.

“Easy parts and VIN lookup

Pros

great tool..... I could find everything I needed, including parts and a VIN lookup

Cons

it's not set up for fleet use, I'm finding it geared more toward individual customers and shops

“Technician-focused platform

Pros

For years I've recommended this tool because I believe it genuinely supports technicians by helping them focus on productive repair work rather than unnecessary administrative tasks.

Cons

Recently the company has been pushing out updates and enhancements that don't seem fully vetted and that's caused major problems. Over the last six months we've seen more downtime and operational headaches than we did in the previous five years of using this software. That spike in instability is creating real difficulties for our organization and is eroding the reliability and quality of a product we've historically depended upon.

“simplified inventory verification

Pros

In my experience I find that maintained records and parts inventory are much easier to verify.

Cons

I'd really appreciate an added feature or a dedicated section for miscellaneous shop supplies.

“Fleet insights and reporting

Pros

At our fleet management company we've relied on this tool and it has honestly transformed our work. One feature that really stands out is the all-inclusive reporting capability. Those reports have given us invaluable visibility into our business operations, enabling us to understand key metrics and performance indicators while easily integrating with QuickBooks Online. With that data at our disposal, we've been able to develop and carry out the most effective processes which have materially contributed to our growth. This platform not only aligns our everyday operations but also gives me the intelligence I need to make well-informed decisions. I wholeheartedly recommend this tool to anyone in fleet management searching for a strong solution to optimize their business.

Cons

I find the system really overwhelming initially and I wish there were more live online training sessions readily available.

“complete shop management

Pros

In our shop this system keeps track of absolutely everything we have going on which is a huge relief. It's challenging to follow inventory and jobs when you have several employees and a stream of customers but with this tool we can pinpoint where each item is and maintain accurate records of all parts. The team onboarding and initial setup were easy and they made getting the crew started easy. It pushes exports directly into our accounting software so integration is convenient. Whenever I call for help there's a real person to speak with and we rely on this solution all day, every day to keep our business moving ahead.

Cons

When we do mobile repairs, we sometimes leave phone coverage areas and lose service. Because this app needs an internet connection to function, there are occasions when I can't update records right away in the field. That forces us to wait until we have a signal to sync changes which can be inconvenient when I want to record parts used or job progress on the spot.

“Most simple repair software

Pros

In my experience this application is the most simple and user-friendly software we've used during our 27 years working in the truck repair industry.

Cons

One thing I really want is for the PO location to appear on the initial service order screen, please add it. I get frustrated having to switch from creating the service order to generating an estimate just to enter the PO and then navigate back to the service order again.

“Unified workflow platform

Pros

Having a single platform to create tickets, handle inventory and oversee the entire workflow is something I really like.

Cons

I wish the inventory features were more powerful and user-friendly. Several parts of the inventory control behave inconsistently and don't work as they should. For example, when I add items to tickets they often aren't deducted from the correct locations.

“Smart inventory alerts

Pros

For my shop business, this tool has been fantastic for tracking inventory, it warns me when I'm running low on parts, keeps a detailed record of stock levels and makes handling invoices much easier and more organized.

Cons

Honestly right now I can't point to anything I dislike about the program, I haven't found any features or issues that bother me so far.

“Continuously improving system

Pros

they are continuously updating and enhancing the system and for me that it's easy to use.

Cons

So far I haven't come across anything I dislike about this product.

“Reliable shop operations

Pros

At my shop we've been using this tool since March 2016 and from day one it made life so much easier for both the office crew and our techs. There were countless occasions when we'd reach out and ask, 'Could you add this feature or tweak that?' and the team would make it happen, those changes really moved the needle for us. Things do take a little longer these days but that seems normal given how much the product has grown over the past few years. Our customers actually love the portal, they even joke that we're like a doctor's office. The reporting has been invaluable for inventory control, financial planning and handling payroll. For anyone sitting on the fence, I strongly suggest giving this tool a try, I don't think you'll regret buying it.

Cons

We've noticed the scheduling feature still needs a few tweaks to be smoother and we're aware the developers are working on it so we're prepared to be patient while improvements roll out.

“Technician-friendly access control

Pros

how easily technicians can get into the system and that I can restrict access for newer techs, I'm also eager to test the tool's payments feature. Having used Mitchell before switching to this, I find the onboarding and overall user-friendly setup to be significantly better than Mitchell.

Cons

I've run into a drawback so far, it's tough to allocate prepayments to an invoice when the customer hasn't paid in full. I suspect a lot of this is on me and I just need to find better training or guidance to help me complete the process faster.

“Boosting shop productivity

Pros

This has been an excellent tool for finding my most productive employees and increasing my shop's revenue. Personally, I consider it the top choice for everything from light-duty vehicles all the way up to heavy-duty equipment, including agricultural machinery

Cons

I think the accounts payable workflow of the product could use some improvements.

“Honestly a great option, not just for heavy duty / diesel repair shops

Pros

This software benefits from being cloud-based, allowing integration with tablets and budget-friendly Chromebooks. It's amazingly easy to use, though slightly slower than a locally installed option. Multi-tiered pricing is crucial and works seamlessly here. You can also bulk upload inventory, handling up to 15,000 lines at a time.

Cons

It's not as fast as locally-installed options, particularly during initial setup and integration. Personally, I believe the benefits of having it cloud-based outweigh the lag, but that's just my opinion.

“Cloud-based inventory management

Pros

this app is cloud-based because it lets me use tablets or inexpensive Chromebooks, I find the interface very easy though initial performance feels a bit slower than something installed locally. The multi-tiered pricing is indispensable and is implemented well here. I can also bulk upload up to 15,000 inventory lines at once

Cons

To be honest, I notice it runs slower than locally installed alternatives, at least during setup and while integrating systems, even so, I personally feel the advantages of being cloud-based outweigh that performance lag but that's just my take.

“Fast reporting and productivity

Pros

I find the system easy to use, with fast updates and reporting, the features are set up to help our shop operate at its highest productivity levels possible.

Cons

Honestly there isn't anything I would change. It's very user-friendly and I can't think of any adjustments to make at this time.

“aligned team workflows

Pros

Process management has become easier for me because everything sits inside one user-friendly platform that I can quickly teach to new team members.

Cons

Personally, I'd like to see more choices in the tool Marketplace instead of it offering only FinditParts.

“Efficient shop management

Pros

For our team, this tool has been incredibly useful for managing inventory, boosting efficiency, handling invoicing and producing reports. Overall it's an excellent system that's made our operations smoother and more effective.

Cons

One thing I don't like is that when I click around the app it often opens new browser windows for different sections so before I realize it I'm juggling ten separate windows and it's tough to find my way back. I do appreciate being able to switch between views for things like reporting since that part lets me flip back and forth easily but in other areas those extra windows feel unnecessary and just add clutter.

“Customizable repair shop system

Pros

Because it's built specifically for repair shops, we feel the developers truly understand our needs. Whenever a feature misbehaves, I find comfort knowing an update will likely resolve it eventually, it's reliable in that regard. I also appreciate how much we can customize it since different shops follow different workflows and requirements.

Cons

Being based in Canada, I can't help but notice the product seems aimed more at U.S. shops which makes sense given they're an American company. For example, Canada's varied tax rules force us to be extremely inventive to get things to work correctly and that workaround often means extra paperwork and more time consumed when billing our customers.

“QuickBooks-integrated repair management

Pros

This tool gives management a great framework to create orders and stay on top of how the trucking repair services market is evolving which I find genuinely innovative and useful for planning. As an accountant, I really appreciate that everything is transferred into QuickBooks automatically and accurately, saving me time and reducing errors.

Cons

Overall it's a strong piece of software but I do notice a few areas where it could improve, such as occasional bugs that crop up during use. Adding more advanced search options and better update mechanisms would make workflows quicker and simpler for me.

“Comprehensive fleet and parts tracking

Pros

We've been using this application for several years now and it fits our workflow really well. The interface feels simple and can be molded to match what we need. It provides complete parts and service support. Tracking our fleet is easy and the invoicing workflow is clear and easy to follow. Plus, our accountant is a big fan of it. It keeps daily operations running smoothly and also produces detailed reports that give better historical perspectives and help with future planning.

Cons

I honestly love almost everything about this platform. There's nothing really on my dislike list except that they don't provide mechanics or billing personnel. Having them offer on-site mechanics or billing staff would be fantastic for us. I wish they could dispatch some extra hands to help with those areas, that would make the tool even more helpful.

“Integrated repair workflow

Pros

I really appreciate how integrated the whole system feels, everything from ordering parts and generating service orders to invoicing and actually receiving payments is handled smoothly.

Cons

For me it's frustrating that counter sales function so differently from service orders which complicates day-to-day operations.

“Easy to learn interface

Pros

Learning the system was simple for me since the interface feels simple and easy.

Cons

Sometimes it doesn't automatically export to QuickBooks so I end up sending it manually

“Mechanic-friendly system

Pros

My mechanics and I picked this up quickly, it's easy for them to use.

Cons

I find reconciling inventory to QuickBooks can be difficult and sometimes frustrating.

“FullBay Power!

Pros

Very good program, great support, and relevant information and topics.

Cons

Motor wiring diagrams aren't detailed enough.

“Fullbay Experience

Pros

I appreciate that it's cloud-based and accessible on any computer, tablet, or phone. It's simple to use and easy for our techs to pick up and understand.

Cons

Occasionally, we encounter minor bugs, but they aren't too bothersome.

“Helpful support and resources

Pros

Personally, I really like this program, the support has been great and the material covers relevant information and topics.

Cons

I find the wiring diagrams for the motor aren't detailed enough.

“Accessible cloud repair platform

Pros

feature I really like that it's cloud-based so I can access it from any computer, tablet, or phone. The interface is simple and our technicians find it easy to learn and use without much training.

Cons

We occasionally find small bugs but they are infrequent and never bothersome enough to disrupt our work or cause real frustration.

“Fullbay Has it All

Pros

I liked how the software tracks non-inventory parts by applying them directly to invoices. Returned items are also trackable, showing when a part was sent back and credited, which is very helpful for managing cores and other returns.

Cons

I struggled with the inventory feature of this program. I can see its potential, but it didn't suit our extensive inventory.

“Core returns tracking

Pros

software keeps track of non-inventory parts and lets me apply them straight onto invoices. When something gets returned, it's all recorded so I can tell that the item was sent back and a credit issued. That feature is super useful for managing cores or any other parts that come back.

Cons

My experience with the Inventory section was frustrating, it didn't scale well for our needs. I can see how it would function nicely for smaller catalogs but it couldn't handle the size and complexity of our inventory which caused real issues for us.

“things change to often

Pros

When everything works, it's fine, but it seems to freeze up often.

Cons

The system frequently changes the methods for various tasks.

“Frequent system changes

Pros

I like it when everything is working smoothly but I often notice it freezes up.

Cons

The system keeps changing the ways to do things too often and I find that confusing.

“Organized inventory and tracking

Pros

The integration works beautifully for me and I find that it aligns our workflow while the inventory and tracking features keep our team organized.

Cons

What bugs me is that there are a lot of fields I can't edit which prevents different shops from creating the custom setups they need.

“Great Product to run your Shop from small to large companies

Pros

I like that this software is direct to use. Easy setup and excellent support.

Cons

I don't have many cons to mention, but I wish there were more integrated parts ordering options, like partstech.com or fleetpride. However, most shops in this industry still prefer phone orders over online ordering.

“Quick setup and support

Pros

I really appreciate how easy this software is to use, the setup was quick and the support has been consistently helpful.

Cons

Honestly there aren't many negatives I can point to, my main wish is that the program included more integrated parts-ordering partners like Partstech.com or FleetPride so I could place parts orders directly from the app. I realize a lot of shops in this field still rely on phone-based ordering rather than online systems which may explain the gap.

“Exceptional data migration support

Pros

We all understand that moving to a new software platform is a daunting, major decision especially when the system controls every part of your business. After looking over dozens of available platforms and speaking with other shops they recommended as references, we settled on this product and I'll admit we were nervous about making the switch. For the previous fifteen years we had been tied to a very well-known automotive system. When we told them we planned to leave, they told us we'd have to buy a program from them for $30,000 just to extract our parts inventory, part information history and service records. The staff at this company were incredible, they helped us nonstop, literally around the clock, to recover our inventory, service history and other data from the old system before our license with that vendor expired and everything could have been lost permanently.

Cons

I'd really like to see faster phone-based technical support response times from them.

“Simple learning with training

Pros

What stands out to me is how quickly I was able to learn the system, whenever I get stuck, I can rely on the training videos and I appreciate how responsive my representative has been whenever I needed help.

Cons

At the moment I honestly don't have anything negative to say about this tool.

“convenient system saves time

Pros

Choosing this product has been one of the best decisions I've made for my business because its simple design reduces my office hours, automates transactions into QuickBooks and significantly cuts down the administrative work I used to handle.

Cons

Overall the tool works very well but I do see weaknesses on the parts side. The inventory counting process feels a bit overwhelming to me, it's hard to tackle a full inventory at once. I'd appreciate an option to break the count down so I could review one page at a time. It would also help to have clearer ways to locate parts in the system. Those improvements would make this much more useful for small shops where techs frequently search for parts.

“Responsive web-based platform

Pros

The web-based system works well for me and I appreciate how open the team is to feedback and new feature ideas.

Cons

I find the Worldpay credit-card integration a bit clunky and think it could use some improvement.

“User-friendly with integrations

Pros

platform is very user-friendly in my experience and I appreciate how it connects with Samsara and QuickBooks while the support staff have been wonderful to work with.

Cons

I'd like to see it integrate with ITS. Also, it would be helpful if vendor payment details and related information could be imported directly into QuickBooks.

“Paperwork-free shop efficiency

Pros

What I like most about this tool is how much more efficient it has made our shop. I originally started looking at this software because we were tracking time manually, with over a dozen mechanics each putting in 40+ hour weeks, we were drowning in hand-written time logs and it was eating up everyone's time. This solution has taken that burden off our plates. The piles of paperwork have been reduced by at least half, if not more. The team behind the product is consistently friendly and helpful. Our customer support manager, Amy N, has been terrific and I wholeheartedly recommend her and this tool to others!

Cons

One small annoyance I run into is when we're reviewing estimates, we can't simply type in a custom rate on the spot. Instead we have to add the rate in the configuration, then create an action item and go through the extra steps. I would much prefer the ability to edit a rate to a custom price directly, rather than having to add a new rate into the system every time.