Fullbay

What is Fullbay?

Fullbay software stands out as a diverse, web-based repair management solution uniquely tailored for heavy-duty repair shops. It streamlines the entire process, from receiving repair requests to generating customer invoices, empowering shop owners and employees to handle all their tasks efficiently This not only saves time but also boosts business productivity, making Fullbay a standout choice in the market.

What Is Fullbay Best For?

One of Fullbay's most practical capabilities is its 2-Way Texting feature. It lets shop owners and service advisors send and receive text messages with customers and technicians directly inside the platform. Instead of switching between a phone, email, and shop management system to chase approvals or share repair updates, all communication stays in one place alongside the service order. Customers can receive real-time repair status updates, photo attachments, and follow-up messages without calling the shop, which reduces phone traffic and keeps jobs moving faster.

How Much Does Fullbay Cost?

Fullbay price is estimated to start at $188.00/month. It offers four different plans, including:

• Basic
• Pro
• Elite
• Enterprise

All plans are billed monthly under an annual agreement. Pricing is provided through a custom quote.  

Besides the base subscription fee, organizations evaluating Fullbay may need to budget for the following costs:

• Implementation And Onboarding: $1,000–$10,000
• QuickBooks, ERP, and Accounting Integrations: $500–$5,000
• Telematics And Fleet System Integrations: $2,000–$15,000
• Customer Communication: $100–$3,000
• Payment Processing Fees: Typically, 2.5%–3.5% of transaction value

Users generally describe Fullbay as an affordable option relative to what it offers, with several noting that the multi-tiered pricing structure works well for shops at different stages. However, some smaller-scale truck repair shops flag the cost as difficult to justify on tighter budgets. A few users mention limited flexibility around custom rate editing and return pricing adjustments.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Fullbay Integrations

Fullbay is designed to work in harmony with various third-party applications. It seamlessly integrates with popular tools like:

• QuickBooks
• MOTOR
• DeiselMatic
• FleetNet
• Interstate Billing Service

How Does Fullbay Work?

Follow these simple steps below to start using Fullbay for your daily shop and fleet maintenance operations:

• Set up your shop profile by configuring user accounts, permission levels, and customer records through the cloud-based dashboard
• Assign technicians to active service orders and track their progress, clock-in times, and labor output from the shop management dashboard
• Send repair estimates to customers digitally and collect electronic approvals before any work begins or parts are ordered
• Communicate with customers during the repair process using Fullbay's 2-Way Texting tools and keep message history connected to service orders
• Manage parts inventory across single or multiple locations, set reorder points, and place vendor orders directly within the system
• Process customer payments through Fullbay Payments and manage transactions directly within the platform
• Generate reports to track overall business performance, technician productivity, labor efficiency, and service activity

Who Is Fullbay For?

Fullbay is used by owners, technicians, service managers, parts managers and office managers of various industries and sectors such as:

• Trucks and trailers
• Private fleets
• Heavy equipment
• Mobile repair
• Towing
• Agriculture vehicles
• Emergency vehicles
• Construction vehicles
• RVS

Fullbay Use Cases

Based on our analysis of Fullbay's current capabilities and feedback obtained from users, we have identified key scenarios where this platform is a good fit for heavy-duty repair shops and fleet operations:

Multi-Tech Shops Tracking Labor Hours Across The Floor

Shop managers overseeing several technicians at once use Fullbay to monitor job progress without relying on verbal updates or physical check-ins. Technicians clock into service orders directly, log notes after completing work, and move to the next job without going through the office. This gives managers greater visibility into shop activity without relying on paper timesheets or frequent status checks.

Repair Shops Managing Parts Across Multiple Locations

Parts management becomes harder to track as a shop grows, particularly when multiple technicians, vendors, and storage locations are involved. Fullbay tracks parts from purchase order through installation and flags low stock levels, so technicians can pull what they need without leaving their work area. This structure can help reduce manual inventory reconciliation while improving visibility into stock movement.

Fleet Operators Maintaining Large Vehicle Counts

Organizations responsible for maintaining fleets of 50 or more trucks rely on Fullbay to keep PM schedules, service histories, and parts records organized by unit. The reporting tools give fleet managers visibility into which units are due for service and where maintenance costs are concentrated, supporting decisions that would otherwise require pulling data from multiple sources. Reviewers highlighted reporting and business visibility as valuable components of managing shop performance on a daily basis.

Shops Running QuickBooks That Need Tighter Accounting Integration

Fullbay integrates shop management activities directly with QuickBooks, which can simplify how repair businesses manage both operational and accounting workflows. Service orders, invoices, payments, labor records, and parts information remain connected rather than being maintained across separate systems and spreadsheets. For shops processing a high volume of repair work, this approach can help reduce duplicate data entry while improving consistency between shop and financial records.

Is Fullbay Right For You?

Have you ever encountered a CMMS platform that offers repair and maintenance facilities for your vehicles and equipment? Well, then, Fullbay it is. Fullbay's sole purpose is to provide shop owners and managers with a tool that is intuitively user-friendly, simplifies their lives and enhances the profitability of their businesses. When the software is effectively utilized, shop owners can yield greater results with less effort.

Still unsure if Fullbay is the right choice for your business? Contact our customer support team at (661) 384-7070, and they will help you make the best decision for your business.