Diovane S.
Mechanical or Industrial Engineering, N/A employees
More than a year
“Simple cross platform access”
Pros
The implementation process was very simple for me and daily use works really well on both the web and mobile versions. I also find the interface friendly and easy to navigate which makes everything more practical.
Cons
The loading time between screens is still a bit annoying and it is also inconvenient not to be able to access the web version through mobile browsers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony A.
Facilities Services, N/A employees
More than a year
“Centralized digital maintenance hub”
Pros
Using it in my daily routine has been very convenient. I like that everything stays centralized and online which removes the need for paperwork. It also helps me organize indicators properly and keeps all the history stored in one place.
Cons
One downside is that report generation can be slow. The individual equipment history still needs improvement and it can be difficult to analyze information by activity instead of by equipment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marcus Vinicius Matheus B.
Mechanical or Industrial Engineering, N/A employees
More than a year
“Mobile friendly usage experience”
Pros
Program feels easy for me to use in everyday work, including when I'm using it on mobile devices.
Cons
Getting to certain features can sometimes take a path that doesn't feel very simple or logical.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luciank P.
Leisure, Travel & Tourism, N/A employees
Less than a year
“Communication focused maintenance approach”
Pros
I appreciate that it includes the things that actually matter in real work, like information sharing, photos and communication between technicians and users.
Cons
It requires a very advanced tool and on top of that, the provider I used had constant updates and became difficult to use because the tool was no longer being paid for.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Civil Engineering, N/A employees
Less than a year
“Photo enabled tracking feature”
Pros
It's simple for me to work with and I really like the option to add photos because it makes tracking issues much easier.
Cons
Mobile interface still needs a bit more improvement, since it can be confusing for users at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rodrigo P.
Industrial Automation, N/A employees
More than a year
“Convenient reporting structure”
Pros
Convenience, organization and reporting features have been very valuable in my experience.
Cons
There are some limitations, along with occasional performance issues in the app and on the web page.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Flavio S.
Civil Engineering, N/A employees
Less than a year
“Service order control setup”
Pros
Reporting tools and the control over preventive and corrective service orders work very well for me and help keep everything properly organized.
Cons
The inventory and warehouse control still need improvement. It would be much better to have a report that shows the full movement of materials, including monthly and yearly incoming and outgoing entries, all in one place with dates, like a complete virtual warehouse record.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Naraiane P.
Higher Education, N/A employees
More than a year
“Strong reporting focus tool”
Pros
All the features work nicely overall but the reports are definitely the part I appreciate the most because they make tracking and reviewing information easier.
Cons
One concern is that any user can delete a ticket.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vitor A.
Consumer Services, N/A employees
More than a year
“useful reports and planning”
Pros
Reports and scheduling tools are clear, practical and direct. I like that everything is easy to understand and doesn't overcomplicate the information.
Cons
Using activities as the main measurement parameters doesn't feel like the best approach and we would also need more reports focused specifically on the equipment.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Renan A.
Industrial Automation, N/A employees
Less than a year
“Simple preventive maintenance flow”
Pros
Overall process for handling preventive tasks works really well in my experience.
Cons
One downside is that there's a fixed number of tasks required before closing it, instead of allowing everything to be marked as completed at once.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adriana A.
Facilities Services, N/A employees
Less than a year
“QR based tracking and photo support”
Pros
QR code feature and PMOC occurrence tracking have been especially useful for me and the option to attach photos makes the process even better.
Cons
One thing missing is a signature tab for the client after the monthly report activities are completed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
rafael m.
Facilities Services, N/A employees
Less than a year
“Maintenance reporting organization tool”
Pros
It has been a great tool for creating maintenance reports and helping me organize the routine work that needs to be completed.
Cons
Downside is the photo attachment part, first, you can only attach 3 photos and when you generate the report, only 1 of them shows up in the final report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
William H.
Restaurants, N/A employees
Less than a year
“Versatile incident handling app”
Pros
I find the app very versatile and the incident section has been especially useful in my day-to-day work.
Cons
A lot of the activities were quite repetitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pedro Lucca B.
Civil Engineering, N/A employees
Less than 6 months
“Well designed dashboard experience”
Pros
Interface looks very well designed to me and I've had a great experience with the dashboards.
Cons
Overall, the platform doesn't show any short-term issues that get in the way of using it. The only thing I'd improve is the older reports section, making it feel more fluid.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heitor M.
Consumer Services, N/A employees
Less than 6 months
“Clear dynamic reporting view”
Pros
Reports are detailed, dynamic and very easy for me to understand and review.
Cons
The user registration process is a bit annoying because there isn't enough autonomy to assign them as administrators.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matheus A.
Government Administration, N/A employees
Less than 6 months
“Easy daily use platform”
Pros
System feels very easy to use overall which makes my daily tasks much more manageable.
Cons
It does have a few small bugs, though. One issue happens when the computer goes into sleep mode and I have to reload the page before I can use it again.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Silvio P.
Higher Education, N/A employees
Less than 6 months
“Quick incident registration process”
Pros
Registering new incidents is quick and convenient for me and the process feels very smooth.
Cons
It still lacks control over notifications sent by email.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabio F.
Civil Engineering, N/A employees
Less than a year
“Complete maintenance contract support”
Pros
It's a very complete platform and it supports our maintenance contracts really well.
Cons
At times, the platform feels a bit complex and not very user-friendly, though nothing that truly bothers us. It would be even better if it included an option to generate customized reports.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Deivisson O.
Computer & Network Security, N/A employees
Less than 6 months
“Simple feature rich solution”
Pros
I find this tool very easy to use and it offers great features that work well for my company's needs.
Cons
Only downside is the speed. The system runs very slowly which makes it hard to get work done faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MAIKON M.
Industrial Automation, N/A employees
Less than 6 months
“Practical task management improvement”
Pros
The app has been very practical in my day-to-day work and I've noticed clear improvements in how tasks and processes are handled since we started using it.
Cons
There are still a few bugs especially when trying to enter a new activity in the system as preventive maintenance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9