Rafael O.
Information Technology and Services, N/A employees
Less than a year
“Weak graphical analysis feature”
Pros
There's a good selection of reports available and I like that the system stays simple and easy for me to navigate.
Cons
Graphical analysis still needs some improvement.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Carlos C.
Industrial Automation, N/A employees
Less than 6 months
“Simple everyday use solution”
Pros
It's very easy for me to use overall and I think it's a really great tool for everyday work.
Cons
There's very little storage space available for uploading photos.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Higher Education, N/A employees
Less than 6 months
“Easy web and mobile access”
Pros
Using the platform daily has been very simple for me, whether I'm accessing it through the app or the website.
Cons
Email notifications could be improved especially with the option to also send them to a personal email address.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fernando B.
Government Administration, N/A employees
Less than a year
“Confusing slow interface experience”
Pros
It allows me to enter all the information I need to complete my work properly which makes the process much smoother.
Cons
The interface is terrible and not simple at all. The information is displayed in a confusing way and access is slow.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Augusto D.
Facilities Services, N/A employees
Less than a year
“Practical maintenance management support”
Pros
The tool feels practical and easy to understand in my experience and the features it includes have been very helpful for handling daily activities.
Cons
Even though it's practical, there's still a lot that could be improved. When creating users for tickets, you have to select each maintenance unit manually and every time the "none" tab is selected and then a ticket is chosen, the page jumps back to the top. That means going through everything one by one with a lot of patience while the page keeps resetting. The screen is also very small and can't be adjusted. If you select everything and work through one page, moving to the next page causes the previous one to reset. If the system stays inactive for even 2 or 3 minutes, everything you were doing is lost and it sends you back to the home page. On top of that, it's slow and takes too long to process information.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Ademir F.
Cosmetics, N/A employees
More than a year
“Poor integration and performance issues”
Pros
It's easy for me to use, simple to understand and the support team responds quickly whenever I need assistance.
Cons
It still lacks integration with other software, often runs slowly and there are some bugs during use.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
jefferson d.
Industrial Automation, N/A employees
Less than a year
“Mobile enabled maintenance workflow”
Pros
For our maintenance team, being able to manage preventive maintenance and monitor progress in a practical way has been extremely valuable. The smartphone app also helps a lot because it makes closing activities faster and more convenient while working in the field.
Cons
We've been having trouble viewing images and generating reports to send to clients and that part of the system doesn't feel very interactive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marcelo d.
Civil Engineering, N/A employees
More than a year
“Simple mobile task handling”
Pros
It's very simple for me to use and the mobile app has made daily tasks much more convenient overall.
Cons
It takes a while to open and process the service confirmation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Facilities Services, N/A employees
Less than a year
“Tough reporting and search experience”
Pros
The support team has seemed dependable in my experience. I haven't needed much assistance but whenever I contacted them in the beginning, they always replied promptly.
Cons
I didn't find it to be a very practical tool. Compared with other systems, it isn't very simple and searching for information and generating reports feels inconvenient.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Isabelle V.
Restaurants, N/A employees
More than a year
“Easy learning user friendly app”
Pros
For me the app is easy to understand and even team members who are not very familiar with technology can start using it comfortably after a little guidance.
Cons
The online reports still need improvement especially the newer ones.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Rafael d.
Information Services, N/A employees
More than a year
“Clear reporting dashboard experience”
Pros
I find it very user-friendly and I really like the different reporting options available. The dashboard has also been excellent for tracking information clearly.
Cons
I think the page design doesn't feel very modern.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8