Leankeep

Leankeep Reviews

Total 51 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

24%

3

Stars

8%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RO

Rafael O.

Information Technology and Services, N/A employees

Less than a year

3.0
September 2024

Weak graphical analysis feature

Pros

There's a good selection of reports available and I like that the system stays simple and easy for me to navigate.

Cons

Graphical analysis still needs some improvement.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

CC

Carlos C.

Industrial Automation, N/A employees

Less than 6 months

5.0
September 2024

Simple everyday use solution

Pros

It's very easy for me to use overall and I think it's a really great tool for everyday work.

Cons

There's very little storage space available for uploading photos.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Higher Education, N/A employees

Less than 6 months

5.0
June 2024

Easy web and mobile access

Pros

Using the platform daily has been very simple for me, whether I'm accessing it through the app or the website.

Cons

Email notifications could be improved especially with the option to also send them to a personal email address.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FB

Fernando B.

Government Administration, N/A employees

Less than a year

3.0
September 2023

Confusing slow interface experience

Pros

It allows me to enter all the information I need to complete my work properly which makes the process much smoother.

Cons

The interface is terrible and not simple at all. The information is displayed in a confusing way and access is slow.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

AD

Augusto D.

Facilities Services, N/A employees

Less than a year

4.0
August 2023

Practical maintenance management support

Pros

The tool feels practical and easy to understand in my experience and the features it includes have been very helpful for handling daily activities.

Cons

Even though it's practical, there's still a lot that could be improved. When creating users for tickets, you have to select each maintenance unit manually and every time the "none" tab is selected and then a ticket is chosen, the page jumps back to the top. That means going through everything one by one with a lot of patience while the page keeps resetting. The screen is also very small and can't be adjusted. If you select everything and work through one page, moving to the next page causes the previous one to reset. If the system stays inactive for even 2 or 3 minutes, everything you were doing is lost and it sends you back to the home page. On top of that, it's slow and takes too long to process information.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AF

Ademir F.

Cosmetics, N/A employees

More than a year

3.0
August 2023

Poor integration and performance issues

Pros

It's easy for me to use, simple to understand and the support team responds quickly whenever I need assistance.

Cons

It still lacks integration with other software, often runs slowly and there are some bugs during use.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

5

JD

jefferson d.

Industrial Automation, N/A employees

Less than a year

4.0
August 2023

Mobile enabled maintenance workflow

Pros

For our maintenance team, being able to manage preventive maintenance and monitor progress in a practical way has been extremely valuable. The smartphone app also helps a lot because it makes closing activities faster and more convenient while working in the field.

Cons

We've been having trouble viewing images and generating reports to send to clients and that part of the system doesn't feel very interactive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MD

Marcelo d.

Civil Engineering, N/A employees

More than a year

5.0
August 2023

Simple mobile task handling

Pros

It's very simple for me to use and the mobile app has made daily tasks much more convenient overall.

Cons

It takes a while to open and process the service confirmation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Facilities Services, N/A employees

Less than a year

3.0
August 2023

Tough reporting and search experience

Pros

The support team has seemed dependable in my experience. I haven't needed much assistance but whenever I contacted them in the beginning, they always replied promptly.

Cons

I didn't find it to be a very practical tool. Compared with other systems, it isn't very simple and searching for information and generating reports feels inconvenient.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

IV

Isabelle V.

Restaurants, N/A employees

More than a year

4.0
August 2023

Easy learning user friendly app

Pros

For me the app is easy to understand and even team members who are not very familiar with technology can start using it comfortably after a little guidance.

Cons

The online reports still need improvement especially the newer ones.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RD

Rafael d.

Information Services, N/A employees

More than a year

4.0
August 2023

Clear reporting dashboard experience

Pros

I find it very user-friendly and I really like the different reporting options available. The dashboard has also been excellent for tracking information clearly.

Cons

I think the page design doesn't feel very modern.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8