Maintenance Connection Reviews

Pros

This software offers endless possibilities. It's easy to customize for specific needs, with excellent customer service and intuitive reporting tools.

Cons

So far, we haven't encountered anything we dislike.

Pros

Maintenance Connection is fairly intuitive for end users, with a clear screen layout that's easy to navigate.

Cons

Setting up reports can be challenging; webinar training sessions would be beneficial.

Pros

Its versatility and multifunctionality, coupled with outstanding cross-platform search capabilities, make Maintenance Connection feature-rich.

Cons

Backward compatibility with earlier versions and integration with M/E platforms would enhance usability.

Pros

I value how effectively Maintenance Connection monitors crucial metrics such as recurring incidents, employee task durations, and areas of concern.

Cons

At this point, the scrolling calendar is one feature I find least favorable.

Pros

In general, Maintenance Connection is easy to navigate, offers good value for the cost, and can expand alongside our organization's growth.

Cons

Adding documents such as manuals or lists isn't simple, especially for new users. Templates for PMs would simplify the process.

Pros

The assurances given by the salesperson when we purchased it were completely off-base.

Cons

I feel misled because it's nothing like how it was portrayed to us.

Pros

I first encountered Maintenance Connection in 2007, which feels like eons ago in the realm of software development. It was solid back then, but since then, it's evolved into the top-rated CMMS software on Gartner's Magic Quadrant. What's the secret to its success? In my view, it's the rapid deployment of a mobile solution and well-executed integrations with other systems, especially ERPs. The true power of Maintenance Connection (MC) shines when you can take it on the go and integrate it seamlessly with your other software solutions. Total Cost of Ownership (TCO) is also a significant factor, and I believe MC offers good value.

Cons

At my previous company, we often faced compatibility issues with different browsers and their updates. Since moving on, I'm unsure if they've allocated additional resources to minimize these bugs. If you're considering this software, it's worth asking about.

Pros

It used to be more intuitive; work schedules were simple and easy to manage for the entire month.

Cons

One limitation is not being able to schedule six months in advance.

Pros

This software is robust with extensive reporting capabilities.

Cons

We've encountered random bugs in the past that resulted in the loss of actual work hours for work orders. Recovering the data required a full database rollback, which could potentially cause more harm to our system.

Pros

The simplicity and functionality of the software are commendable.

Cons

We use the tool to email our maintenance team when a service request is issued and assigned. However, this function sometimes runs several minutes to hours behind, especially during peak times like Mondays or the beginning of the month.

Pros

As someone who has used various CMMS since 1985, I can attest that Maintenance Connection excels in its reporting capabilities. No other program offers such comprehensive options. As a seasoned user, I can confidently say that the reporting function provides every tool needed to track documentation meticulously and generate reports for stakeholders.

Cons

I've been disappointed with the MC University training program. It doesn't adequately reflect real-world usage scenarios, unlike my 12 years of experience using the program.

Pros

This software delivers everything our maintenance programs require and more, all at a remarkably reasonable price.

Cons

I don't have any complaints; the software functions very well for me.

Pros

The ease of navigating and managing forms, as well as generating reports, is a standout feature. It's easy to cross-reference all data effectively.

Cons

It takes some time to learn the filters and retrieve the information we need.

Pros

What impresses me the most is the software's flexibility. There are multiple ways to accomplish tasks, allowing us to tailor the system to fit seamlessly with our workflow.

Cons

Sometimes it becomes finicky with browser updates.

Pros

It's incredibly intuitive, and I like how well it organizes information for reporting purposes.

Cons

Due to its extensive features, it can feel overwhelming to determine the best tool for each task.

Pros

It fulfills our needs perfectly. Great for managing both PM and corrective work orders, as well as efficiently handling inventory management and costing.

Cons

Reporting functionality isn't intuitive; it's challenging for anyone to filter and generate reports easily. Only one person in our team is proficient with this, which is a significant drawback in my opinion.

Pros

I love the software's flexibility and its user-friendly interface, which makes customization simple. The support and guides also enhance the learning and troubleshooting process.

Cons

I wish there were a better platform within MC for completing and logging operator rounds.

Pros

The capacity to input unlimited information is invaluable for accessing equipment details efficiently.

Cons

Occasionally, the software runs slow, and I believe more comprehensive training on MC would be beneficial.

Pros

Being able to sign off numerous work orders simultaneously is a huge time-saver.

Cons

There's a recurring issue with labor hours defaulting to one regular hour.

Pros

Setting up and using Maintenance Connection is refreshingly simple, and its intuitive design caters well to end-users. The MC User Connect community adds immense value with its product suggestion area, on-demand learning resources, and extensive instructional library.

Cons

Using Maintenance Connection across multiple locations reveals some software limitations, such as location-specific needs for failures and equipment types among different facilities.