Maintenance Connection Reviews

Pros

Overall, my experiences with this program have been consistently positive.

Cons

I have no issues with it; everything works great.

Pros

I particularly like the simple interface used by crews to enter data (TWC). The Asset Spec section is flexible and easy to expand, and the ability to write rules enhances flexibility and workflow automation. The capability to attach multiple assets to a work order and use the data hub is crucial for us. Procedures that update asset specs add another layer of efficiency.

Cons

The integration with GIS is weak, and there's room for improvement in reporting capabilities. Currently, we use BI to extract data from Asset Specs using Qlik Sense.

Pros

Implementing Maintenance Connection was incredibly smooth, requiring minimal training before we were up and running. It's been a hit with us!

Cons

I would prefer the mobile app to be included in our service contract.

Pros

Configuring MC is far easier than with other vendors I've worked with. Most user options can be adjusted by the local administrator with simple tick box settings. The built-in reporting and dashboard suite is intuitive for customizing reports and dashboards to suit our company's unique needs.

Cons

As we start using more features at a higher level, we encounter small bugs. However, these don't affect basic functionality, and the support team effectively communicates issues to developers for resolution.

Pros

It's user-friendly and packed with features. While there's a lot to learn, the software's ease of use makes the process enjoyable. I've been using it for nearly three years alongside five other computer systems, and this one stands out.

Cons

There's no designated field to include both PO and PR numbers or specify the recipient when placing an order.

Pros

Generating work orders, whether automated or manual, is simple with Maintenance Connection. Adding time and attaching procedures to work orders is equally uncomplicated.

Cons

Creating specific reports often requires assistance from customer support to uncover hidden features and terminology unfamiliar to me. The offline version sometimes struggles with loading or fails to pull up work orders promptly, extending the process of releasing them back to CMMS.

Pros

The Maintenance Connection reporting engine is exceptional. Creating custom reports is simple without needing external consultants. The "Smart Reports" feature allows direct linking back to source data, such as navigating from a purchasing report to a specific PO with just a click.

Cons

Currently, I have no concerns. Whenever issues or needed enhancements arise, the Maintenance Connection Team listens and addresses them promptly.

Pros

I like the linear approach Maintenance Connection takes with work orders, PMs, and the asset tree.

Cons

Getting desired results from reports can be challenging, and making amendments isn't simple. Restructuring our program seems daunting and is not something I look forward to.

Pros

It's easy to use and implement, especially with MC Express available for mechanics and unlimited requesters for placing orders.

Cons

I wish MC Express offered more robust customization options, especially since our team isn't highly computer-literate.

Pros

It meets all our regulatory requirements seamlessly.

Cons

Attachments don't consistently open; it's often more reliable to use a Word document instead.

Pros

It's easy for mechanics to navigate, and it's a great tool for producing reports.

Cons

There are too many varied methods to configure different fields.

Pros

The available functionalities include a work order system, preventive maintenance scheduling/tracking, purchase order processing, and asset management. There's a wide range of features suitable for various applications. Their customer support surpasses that of similar software.

Cons

Some specific features of the program don't integrate well with each other, or tasks that seem simple require additional steps or mouse clicks to complete. Since the last update, I've encountered more issues. I'm not particularly fond of this update. Additionally, I find it cumbersome to track most work orders by target dates.

Pros

This software offers options for nearly everything. We utilize it not only for maintenance but also for handling purchase orders, work orders, document control, and tracking receiving/accounting in both USD and CAD.

Cons

The only enhancement I'd suggest is adding a payment portal. It would streamline purchasing and payment processes into a single platform.

Pros

The capability to generate different types of reports simplifies the process of locating specific work orders using filters.

Cons

The menus and visual design could have been crafted more attractively.

Pros

The seamless interaction within the menu, along with easy work order creation and follow-up, sets it apart. Compared to TELS software, Maintenance Connection is significantly superior.

Cons

I'm highly content with this software; currently, I have no criticisms. The only area for improvement would be...

Pros

As a user, I like the capability to submit and monitor work orders directed to facilities. This facilitates efficient task organization and assignment to our team. The interface is intuitive and simple to use.

Cons

I'm not familiar with the programming aspect, but I wonder if there's a way to save specific information. Currently, navigating through complex drop-down menus for each section is challenging due to the numerous categories. It would be beneficial to have a "saved profile" for locations, sites, and other features to expedite requests.

Pros

It's one of our most user-friendly applications for managing equipment inventories and maintenance fixes. The excellent graphical interface enhances program management.

Cons

Certain functionalities do not integrate well locally, such as communication with other maintenance program databases; it's quite restrictive in that regard.

Pros

The software is exceptionally intuitive, and its cloud hosting capability is highly beneficial. There are multiple methods to access the same features.

Cons

I wish I had more training to fully utilize its capabilities. The drawback of cloud hosting is that it operates slightly slower than when hosted locally.

Pros

When evaluating our maintenance needs, we found this application to be among the best and highly beneficial to use.

Cons

Our team took a bit longer than expected to understand the process, but it became clear after some training.

Pros

It's extremely simple and customizable, allowing us to add, hide, or adjust additional fields specific to our operations. The interface is intuitive and minimizes confusion and inconsistencies in data input. Customizable reporting tools facilitate efficient record management and editing.

Cons

Customizing and using advanced features can sometimes be complex, but the customer support is always available at no cost to assist me when I encounter difficulties. They also provide valuable guidance.