Maintenance Connection Reviews

“My Overall Maintenance Connection Review

Pros

There are various functions available, such as managing assets, scheduling preventative maintenance, handling work orders, and managing users and groups.

Cons

The reporting features are not as intuitive as those in other programs.

“Maintenance Connection is User Friendly

Pros

I find it easy to arrange work orders for staff members.

Cons

Some support issues turn out to be functionalities that are not available in the system. To suggest improvements, you must submit an "idea" for future updates.

“Maintenance Connection Review

Pros

I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable.

Cons

The program feels cumbersome and lacks ease of navigation. Mastering its valuable functions requires significant time investment, and I find myself frequently re-learning how to use it.

“The Good, and the Bad

Pros

Using MC for inventory management and maintaining our internal facilities through work orders has been excellent.

Cons

We've been attempting to implement the MC Kinetic application for our nationwide service team since February 2023. Despite paying for multiple licenses and extensive technical support, we still don't have a usable product over a year later. This delays our ability to share service reports with customers.

“A robust maintenance management and request platform

Pros

From creating work orders to monitoring subsequent tasks, Maintenance Connection provides a variety of functions. It allows for flexibility in completing tasks individually or assigning them to the right staff. The email alert feature for finished work orders and PMs is especially beneficial for managing workflows.

Cons

While it could be due to my organization using an older version of the platform, the UI and usability could benefit greatly from simplification and streamlining.

“Maintenance Connection Review

Pros

Maintenance planning in Maintenance Connection is calendar-based, which facilitates preventive and predictive maintenance. Automated alerts ensure that scheduled maintenance is never overlooked, making essential maintenance tasks easier to manage.

Cons

It offers limited tools for creating ad-hoc or customized reports.

“Good software with some drawbacks

Pros

Its extensive reporting system allows for easy customization based on various criteria. Any report created can be scheduled for email delivery to designated recipients at specified intervals.

Cons

The software doesn't meet FDA standards as a standalone maintenance management system.

“Great Product

Pros

Maintenance Connection stands out with its visually appealing interface that avoids clutter, unlike competing software. It's user-friendly, allowing average users to get started quickly with minimal introduction.

Cons

Running scripts is complex, requiring SQL support from customer service. More simple options would be loved.

“Great user friendly product!

Pros

The customer service is exceptional, and the software is intuitive and easy to manipulate for data management. Its reporting capabilities are extensive, offering numerous customization options tailored to users' needs. Additionally, the mobile application enhances accessibility.

Cons

I have no complaints. I hope the company that acquired them maintains the high level of service we've experienced since purchasing the software.

“Simplify

Pros

Maintenance Connection integrates multiple aspects of our company, enhancing accuracy in ordering, work planning, and inventory management.

Cons

The few bugs in the programming were promptly resolved by an exceptional team.

“MC Review

Pros

I'm impressed with the excellent customer service! The reporting feature includes a variety of pre-made reports and is simple to configure for custom reports.

Cons

Setting up tracking for downtime or other metrics can be challenging when generating reports.

“Benefits and minor flaws

Pros

Maintenance Connection efficiently manages all company subsystems, requiring expertise to fully utilize its arsenal of tools for overseeing engineering department facilities and services.

Cons

Contacting support can sometimes take longer compared to other software providers. However, they offer comprehensive solutions once communication is established.

“Kristie

Pros

It's intuitive and adaptable to accommodate users at various levels of expertise.

Cons

Customer service is lacking, particularly concerning the translation tool that was a significant factor in our software purchase. I'm extremely dissatisfied with the feedback and support received on this issue.

“Helps Stay on Top of Everything

Pros

This software makes it effortless to stay organized and stay on top of tasks, whether urgent or scheduled.

Cons

Sometimes it's challenging to find solutions independently for performing specific tasks with the software.

“Maintenance Connection Review

Pros

Getting started with Maintenance Connection was seamless, thanks to comprehensive documentation and user-friendly applications that provide guidance even before formal training.

Cons

There are many functionalities you can easily utilize with this system, which can be overwhelming when preparing to launch or replace your current system. Starting with the basics is advisable.

“Administrative Assistant

Pros

The customized forms tailored to our needs have significantly streamlined our processes.

Cons

Some administrative functions that I used to access are no longer available to me.

“CMMS Software

Pros

The reports section in Maintenance Connection makes generating reports less complicated, even for users without SQL knowledge. Being able to duplicate or replicate database components simplifies asset and PM schedule administration.

Cons

Although we're not using the latest version, issues with exporting reports to PDF seem to have been resolved. I wish there was a feature to create alerts for new rules or changes that could affect work order generation.

“Maintenance connections is the Best!!

Pros

Training others to utilize Maintenance Connection for work orders is simple and efficient, making it a valuable asset for overseeing and coordinating work schedules.

Cons

I would like to gather information and run reports with it, but with minimal training, it's proving difficult. Additional training sessions focused on this would be beneficial.

“FDA

Pros

The reports module is highly effective, contributing to the overall user-friendly experience.

Cons

Running it on our server has posed occasional challenges.

“Maintenance Connection Review

Pros

It's fairly intuitive to operate, and I managed to transfer existing data from another system using the SQL interface without issues.

Cons

When reporting, fonts cannot be resized, and some chart labels aren't fully displayed due to this limitation.