Maintenance Connection Reviews
60 Review(s)
softwareOverall Rating
4.5
60 Review(s)
Rating Distribution
5
(33)
4
(23)
3
(4)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
60 Review(s)
Rating Distribution
5
(33)
4
(23)
3
(4)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
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My Overall Maintenance Connection Review
My Overall Maintenance Connection Review
Pros
There are various functions available, such as managing assets, scheduling preventative maintenance, handling work orders, and managing users and groups.
Cons
The reporting features are not as intuitive as those in other programs.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Stephen
Pharmaceuticals, 101-500 employees
More than a year
June 2024
Maintenance Connection is User Friendly
Maintenance Connection is User Friendly
Pros
I find it easy to arrange work orders for staff members.
Cons
Some support issues turn out to be functionalities that are not available in the system. To suggest improvements, you must submit an "idea" for future updates.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Lillian
Government Administration, 500+ employees
More than a year
February 2024
Maintenance Connection Review
Maintenance Connection Review
Pros
I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable.
Cons
The program feels cumbersome and lacks ease of navigation. Mastering its valuable functions requires significant time investment, and I find myself frequently re-learning how to use it.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Lindsey
Government Administration, 101-500 employees
More than a year
February 2024
The Good, and the Bad
The Good, and the Bad
Pros
Using MC for inventory management and maintaining our internal facilities through work orders has been excellent.
Cons
We've been attempting to implement the MC Kinetic application for our nationwide service team since February 2023. Despite paying for multiple licenses and extensive technical support, we still don't have a usable product over a year later. This delays our ability to share service reports with customers.
Ease of use
7
Value for money
4
Customer Support
6
Functionality
6
Travis
Food & Beverages, 51-100 employees
More than a year
February 2024
A robust maintenance management and request platform
A robust maintenance management and request platform
Pros
From creating work orders to monitoring subsequent tasks, Maintenance Connection provides a variety of functions. It allows for flexibility in completing tasks individually or assigning them to the right staff. The email alert feature for finished work orders and PMs is especially beneficial for managing workflows.
Cons
While it could be due to my organization using an older version of the platform, the UI and usability could benefit greatly from simplification and streamlining.
Ease of use
5
Value for money
8
Customer Support
7
Functionality
5
Pancham
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
August 2022
Maintenance Connection Review
Maintenance Connection Review
Pros
Maintenance planning in Maintenance Connection is calendar-based, which facilitates preventive and predictive maintenance. Automated alerts ensure that scheduled maintenance is never overlooked, making essential maintenance tasks easier to manage.
Cons
It offers limited tools for creating ad-hoc or customized reports.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Godfrey
Tobacco, 500+ employees
More than a year
July 2021
Good software with some drawbacks
Good software with some drawbacks
Pros
Its extensive reporting system allows for easy customization based on various criteria. Any report created can be scheduled for email delivery to designated recipients at specified intervals.
Cons
The software doesn't meet FDA standards as a standalone maintenance management system.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Darrell
Pharmaceuticals, 101-500 employees
More than a year
June 2020
Great Product
Great Product
Pros
Maintenance Connection stands out with its visually appealing interface that avoids clutter, unlike competing software. It's user-friendly, allowing average users to get started quickly with minimal introduction.
Cons
Running scripts is complex, requiring SQL support from customer service. More simple options would be loved.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Emily
Facilities Services, 500+ employees
More than a year
October 2019
Great user friendly product!
Great user friendly product!
Pros
The customer service is exceptional, and the software is intuitive and easy to manipulate for data management. Its reporting capabilities are extensive, offering numerous customization options tailored to users' needs. Additionally, the mobile application enhances accessibility.
Cons
I have no complaints. I hope the company that acquired them maintains the high level of service we've experienced since purchasing the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Mining & Metals, 51-100 employees
More than a year
September 2019
Simplify
Simplify
Pros
Maintenance Connection integrates multiple aspects of our company, enhancing accuracy in ordering, work planning, and inventory management.
Cons
The few bugs in the programming were promptly resolved by an exceptional team.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anonymous
Not Specified, 51-100 employees
Less than 6 months
July 2019
MC Review
MC Review
Pros
I'm impressed with the excellent customer service! The reporting feature includes a variety of pre-made reports and is simple to configure for custom reports.
Cons
Setting up tracking for downtime or other metrics can be challenging when generating reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louise
Food Production, 500+ employees
More than a year
March 2019
Benefits and minor flaws
Benefits and minor flaws
Pros
Maintenance Connection efficiently manages all company subsystems, requiring expertise to fully utilize its arsenal of tools for overseeing engineering department facilities and services.
Cons
Contacting support can sometimes take longer compared to other software providers. However, they offer comprehensive solutions once communication is established.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jordane
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
January 2019
Kristie
Kristie
Pros
It's intuitive and adaptable to accommodate users at various levels of expertise.
Cons
Customer service is lacking, particularly concerning the translation tool that was a significant factor in our software purchase. I'm extremely dissatisfied with the feedback and support received on this issue.
Ease of use
10
Value for money
8
Customer Support
3
Functionality
8
Kristie
Industrial Automation, 500+ employees
More than a year
January 2019
Helps Stay on Top of Everything
Helps Stay on Top of Everything
Pros
This software makes it effortless to stay organized and stay on top of tasks, whether urgent or scheduled.
Cons
Sometimes it's challenging to find solutions independently for performing specific tasks with the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
January 2019
Maintenance Connection Review
Maintenance Connection Review
Pros
Getting started with Maintenance Connection was seamless, thanks to comprehensive documentation and user-friendly applications that provide guidance even before formal training.
Cons
There are many functionalities you can easily utilize with this system, which can be overwhelming when preparing to launch or replace your current system. Starting with the basics is advisable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Retail, 500+ employees
Less than 6 months
December 2018
Administrative Assistant
Administrative Assistant
Pros
The customized forms tailored to our needs have significantly streamlined our processes.
Cons
Some administrative functions that I used to access are no longer available to me.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Kathy
Hospital & Health Care, 500+ employees
More than a year
December 2018
CMMS Software
CMMS Software
Pros
The reports section in Maintenance Connection makes generating reports less complicated, even for users without SQL knowledge. Being able to duplicate or replicate database components simplifies asset and PM schedule administration.
Cons
Although we're not using the latest version, issues with exporting reports to PDF seem to have been resolved. I wish there was a feature to create alerts for new rules or changes that could affect work order generation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
December 2018
Maintenance connections is the Best!!
Maintenance connections is the Best!!
Pros
Training others to utilize Maintenance Connection for work orders is simple and efficient, making it a valuable asset for overseeing and coordinating work schedules.
Cons
I would like to gather information and run reports with it, but with minimal training, it's proving difficult. Additional training sessions focused on this would be beneficial.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Mick
Hospital & Health Care, 101-500 employees
More than a year
December 2018
FDA
FDA
Pros
The reports module is highly effective, contributing to the overall user-friendly experience.
Cons
Running it on our server has posed occasional challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Troy
Food Production, 51-100 employees
More than a year
December 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
It's fairly intuitive to operate, and I managed to transfer existing data from another system using the SQL interface without issues.
Cons
When reporting, fonts cannot be resized, and some chart labels aren't fully displayed due to this limitation.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
7
James (Jim)
Government Administration, 101-500 employees
More than a year
December 2018
Maintenance Connection User Friendly
Maintenance Connection User Friendly
Pros
This software offers endless possibilities. It's easy to customize for specific needs, with excellent customer service and intuitive reporting tools.
Cons
So far, we haven't encountered anything we dislike.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chris
Machinery, 51-100 employees
Less than a year
December 2018
Corporate Maintenance Manager
Corporate Maintenance Manager
Pros
Maintenance Connection is fairly intuitive for end users, with a clear screen layout that's easy to navigate.
Cons
Setting up reports can be challenging; webinar training sessions would be beneficial.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Nick
Plastics, 500+ employees
More than a year
December 2018
MC Review
MC Review
Pros
Its versatility and multifunctionality, coupled with outstanding cross-platform search capabilities, make Maintenance Connection feature-rich.
Cons
Backward compatibility with earlier versions and integration with M/E platforms would enhance usability.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 101-500 employees
More than a year
December 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
I value how effectively Maintenance Connection monitors crucial metrics such as recurring incidents, employee task durations, and areas of concern.
Cons
At this point, the scrolling calendar is one feature I find least favorable.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kim
Education Management, 101-500 employees
More than a year
December 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
In general, Maintenance Connection is easy to navigate, offers good value for the cost, and can expand alongside our organization's growth.
Cons
Adding documents such as manuals or lists isn't simple, especially for new users. Templates for PMs would simplify the process.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Bob
Facilities Services, 1-10 employees
More than a year
December 2018
Need to change your focus
Need to change your focus
Pros
The assurances given by the salesperson when we purchased it were completely off-base.
Cons
I feel misled because it's nothing like how it was portrayed to us.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Mac
Utilities, 11-50 employees
More than a year
December 2018
MC better than Maximo? I think so!
MC better than Maximo? I think so!
Pros
I first encountered Maintenance Connection in 2007, which feels like eons ago in the realm of software development. It was solid back then, but since then, it's evolved into the top-rated CMMS software on Gartner's Magic Quadrant. What's the secret to its success? In my view, it's the rapid deployment of a mobile solution and well-executed integrations with other systems, especially ERPs. The true power of Maintenance Connection (MC) shines when you can take it on the go and integrate it seamlessly with your other software solutions. Total Cost of Ownership (TCO) is also a significant factor, and I believe MC offers good value.
Cons
At my previous company, we often faced compatibility issues with different browsers and their updates. Since moving on, I'm unsure if they've allocated additional resources to minimize these bugs. If you're considering this software, it's worth asking about.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kelly
Industrial Automation, 101-500 employees
More than a year
December 2018
USER FRIENDLY INTERFACE
USER FRIENDLY INTERFACE
Pros
It used to be more intuitive; work schedules were simple and easy to manage for the entire month.
Cons
One limitation is not being able to schedule six months in advance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
JESUS JULIAN
Renewables & Environment, 500+ employees
More than a year
November 2018
Heavy User
Heavy User
Pros
This software is robust with extensive reporting capabilities.
Cons
We've encountered random bugs in the past that resulted in the loss of actual work hours for work orders. Recovering the data required a full database rollback, which could potentially cause more harm to our system.
Ease of use
3
Value for money
7
Customer Support
10
Functionality
7
Brandon
Utilities, 500+ employees
More than a year
November 2018
MC Review
MC Review
Pros
The simplicity and functionality of the software are commendable.
Cons
We use the tool to email our maintenance team when a service request is issued and assigned. However, this function sometimes runs several minutes to hours behind, especially during peak times like Mondays or the beginning of the month.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Craig
Machinery, 101-500 employees
More than a year
November 2018
Software Review
Software Review
Pros
As someone who has used various CMMS since 1985, I can attest that Maintenance Connection excels in its reporting capabilities. No other program offers such comprehensive options. As a seasoned user, I can confidently say that the reporting function provides every tool needed to track documentation meticulously and generate reports for stakeholders.
Cons
I've been disappointed with the MC University training program. It doesn't adequately reflect real-world usage scenarios, unlike my 12 years of experience using the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Mechanical or Industrial Engineering, 500+ employees
More than a year
November 2018
Great Software for a Reasonable Cost
Great Software for a Reasonable Cost
Pros
This software delivers everything our maintenance programs require and more, all at a remarkably reasonable price.
Cons
I don't have any complaints; the software functions very well for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duane
Mining & Metals, 500+ employees
More than a year
November 2018
Maintenance Lead
Maintenance Lead
Pros
The ease of navigating and managing forms, as well as generating reports, is a standout feature. It's easy to cross-reference all data effectively.
Cons
It takes some time to learn the filters and retrieve the information we need.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Dallas
Sporting Goods, 500+ employees
More than a year
November 2018
Really like MCs Versatility
Really like MCs Versatility
Pros
What impresses me the most is the software's flexibility. There are multiple ways to accomplish tasks, allowing us to tailor the system to fit seamlessly with our workflow.
Cons
Sometimes it becomes finicky with browser updates.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
November 2018
MC
MC
Pros
It's incredibly intuitive, and I like how well it organizes information for reporting purposes.
Cons
Due to its extensive features, it can feel overwhelming to determine the best tool for each task.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cathy
Government Administration, 500+ employees
More than a year
November 2018
FSSD
FSSD
Pros
It fulfills our needs perfectly. Great for managing both PM and corrective work orders, as well as efficiently handling inventory management and costing.
Cons
Reporting functionality isn't intuitive; it's challenging for anyone to filter and generate reports easily. Only one person in our team is proficient with this, which is a significant drawback in my opinion.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
8
David
Utilities, 51-100 employees
More than a year
November 2018
Shift Manager - CMMS review
Shift Manager - CMMS review
Pros
I love the software's flexibility and its user-friendly interface, which makes customization simple. The support and guides also enhance the learning and troubleshooting process.
Cons
I wish there were a better platform within MC for completing and logging operator rounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Oil & Energy, 1-10 employees
More than a year
November 2018
MC
MC
Pros
The capacity to input unlimited information is invaluable for accessing equipment details efficiently.
Cons
Occasionally, the software runs slow, and I believe more comprehensive training on MC would be beneficial.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Richard
Airlines/Aviation, 500+ employees
More than a year
November 2018
Maint Conn
Maint Conn
Pros
Being able to sign off numerous work orders simultaneously is a huge time-saver.
Cons
There's a recurring issue with labor hours defaulting to one regular hour.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Russell
Utilities, 500+ employees
More than a year
November 2018
CMMS Software You Can Use
CMMS Software You Can Use
Pros
Setting up and using Maintenance Connection is refreshingly simple, and its intuitive design caters well to end-users. The MC User Connect community adds immense value with its product suggestion area, on-demand learning resources, and extensive instructional library.
Cons
Using Maintenance Connection across multiple locations reveals some software limitations, such as location-specific needs for failures and equipment types among different facilities.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Joanna
Automotive, 500+ employees
More than a year
November 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
Overall, my experiences with this program have been consistently positive.
Cons
I have no issues with it; everything works great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Utilities, 11-50 employees
More than a year
November 2018
Flexibility is the Key
Flexibility is the Key
Pros
I particularly like the simple interface used by crews to enter data (TWC). The Asset Spec section is flexible and easy to expand, and the ability to write rules enhances flexibility and workflow automation. The capability to attach multiple assets to a work order and use the data hub is crucial for us. Procedures that update asset specs add another layer of efficiency.
Cons
The integration with GIS is weak, and there's room for improvement in reporting capabilities. Currently, we use BI to extract data from Asset Specs using Qlik Sense.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Len
Government Administration, 500+ employees
More than a year
November 2018
Easy Implementation
Easy Implementation
Pros
Implementing Maintenance Connection was incredibly smooth, requiring minimal training before we were up and running. It's been a hit with us!
Cons
I would prefer the mobile app to be included in our service contract.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Government Administration, 101-500 employees
More than a year
November 2018
Benefits of using Maintenance Connection
Benefits of using Maintenance Connection
Pros
Configuring MC is far easier than with other vendors I've worked with. Most user options can be adjusted by the local administrator with simple tick box settings. The built-in reporting and dashboard suite is intuitive for customizing reports and dashboards to suit our company's unique needs.
Cons
As we start using more features at a higher level, we encounter small bugs. However, these don't affect basic functionality, and the support team effectively communicates issues to developers for resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Newspapers, 500+ employees
More than a year
November 2018
MC User Review
MC User Review
Pros
It's user-friendly and packed with features. While there's a lot to learn, the software's ease of use makes the process enjoyable. I've been using it for nearly three years alongside five other computer systems, and this one stands out.
Cons
There's no designated field to include both PO and PR numbers or specify the recipient when placing an order.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronda
Automotive, 101-500 employees
More than a year
November 2018
Work orders and procedures are great, reporting is complicated
Work orders and procedures are great, reporting is complicated
Pros
Generating work orders, whether automated or manual, is simple with Maintenance Connection. Adding time and attaching procedures to work orders is equally uncomplicated.
Cons
Creating specific reports often requires assistance from customer support to uncover hidden features and terminology unfamiliar to me. The offline version sometimes struggles with loading or fails to pull up work orders promptly, extending the process of releasing them back to CMMS.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Tim
Renewables & Environment, 101-500 employees
More than a year
November 2018
By far the best value CMMS
By far the best value CMMS
Pros
The Maintenance Connection reporting engine is exceptional. Creating custom reports is simple without needing external consultants. The "Smart Reports" feature allows direct linking back to source data, such as navigating from a purchasing report to a specific PO with just a click.
Cons
Currently, I have no concerns. Whenever issues or needed enhancements arise, the Maintenance Connection Team listens and addresses them promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Boyd
Aviation & Aerospace, 500+ employees
More than a year
November 2018
Everyday User
Everyday User
Pros
I like the linear approach Maintenance Connection takes with work orders, PMs, and the asset tree.
Cons
Getting desired results from reports can be challenging, and making amendments isn't simple. Restructuring our program seems daunting and is not something I look forward to.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kirstin
Oil & Energy, 11-50 employees
More than a year
November 2018
Great Maintenance management tool
Great Maintenance management tool
Pros
It's easy to use and implement, especially with MC Express available for mechanics and unlimited requesters for placing orders.
Cons
I wish MC Express offered more robust customization options, especially since our team isn't highly computer-literate.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
John
Hospital & Health Care, 101-500 employees
More than a year
November 2018
Our Custiomers like it
Our Custiomers like it
Pros
It meets all our regulatory requirements seamlessly.
Cons
Attachments don't consistently open; it's often more reliable to use a Word document instead.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenifer
Automotive, 101-500 employees
More than a year
November 2018
Filters
Sort by:
My Overall Maintenance Connection Review
My Overall Maintenance Connection Review
Pros
There are various functions available, such as managing assets, scheduling preventative maintenance, handling work orders, and managing users and groups.
Cons
The reporting features are not as intuitive as those in other programs.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Stephen
Pharmaceuticals, 101-500 employees
More than a year
June 2024
Maintenance Connection is User Friendly
Maintenance Connection is User Friendly
Pros
I find it easy to arrange work orders for staff members.
Cons
Some support issues turn out to be functionalities that are not available in the system. To suggest improvements, you must submit an "idea" for future updates.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Lillian
Government Administration, 500+ employees
More than a year
February 2024
Maintenance Connection Review
Maintenance Connection Review
Pros
I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable.
Cons
The program feels cumbersome and lacks ease of navigation. Mastering its valuable functions requires significant time investment, and I find myself frequently re-learning how to use it.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Lindsey
Government Administration, 101-500 employees
More than a year
February 2024
The Good, and the Bad
The Good, and the Bad
Pros
Using MC for inventory management and maintaining our internal facilities through work orders has been excellent.
Cons
We've been attempting to implement the MC Kinetic application for our nationwide service team since February 2023. Despite paying for multiple licenses and extensive technical support, we still don't have a usable product over a year later. This delays our ability to share service reports with customers.
Ease of use
7
Value for money
4
Customer Support
6
Functionality
6
Travis
Food & Beverages, 51-100 employees
More than a year
February 2024
A robust maintenance management and request platform
A robust maintenance management and request platform
Pros
From creating work orders to monitoring subsequent tasks, Maintenance Connection provides a variety of functions. It allows for flexibility in completing tasks individually or assigning them to the right staff. The email alert feature for finished work orders and PMs is especially beneficial for managing workflows.
Cons
While it could be due to my organization using an older version of the platform, the UI and usability could benefit greatly from simplification and streamlining.
Ease of use
5
Value for money
8
Customer Support
7
Functionality
5
Pancham
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
August 2022
Maintenance Connection Review
Maintenance Connection Review
Pros
Maintenance planning in Maintenance Connection is calendar-based, which facilitates preventive and predictive maintenance. Automated alerts ensure that scheduled maintenance is never overlooked, making essential maintenance tasks easier to manage.
Cons
It offers limited tools for creating ad-hoc or customized reports.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Godfrey
Tobacco, 500+ employees
More than a year
July 2021
Good software with some drawbacks
Good software with some drawbacks
Pros
Its extensive reporting system allows for easy customization based on various criteria. Any report created can be scheduled for email delivery to designated recipients at specified intervals.
Cons
The software doesn't meet FDA standards as a standalone maintenance management system.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Darrell
Pharmaceuticals, 101-500 employees
More than a year
June 2020
Great Product
Great Product
Pros
Maintenance Connection stands out with its visually appealing interface that avoids clutter, unlike competing software. It's user-friendly, allowing average users to get started quickly with minimal introduction.
Cons
Running scripts is complex, requiring SQL support from customer service. More simple options would be loved.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Emily
Facilities Services, 500+ employees
More than a year
October 2019
Great user friendly product!
Great user friendly product!
Pros
The customer service is exceptional, and the software is intuitive and easy to manipulate for data management. Its reporting capabilities are extensive, offering numerous customization options tailored to users' needs. Additionally, the mobile application enhances accessibility.
Cons
I have no complaints. I hope the company that acquired them maintains the high level of service we've experienced since purchasing the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Mining & Metals, 51-100 employees
More than a year
September 2019
Simplify
Simplify
Pros
Maintenance Connection integrates multiple aspects of our company, enhancing accuracy in ordering, work planning, and inventory management.
Cons
The few bugs in the programming were promptly resolved by an exceptional team.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anonymous
Not Specified, 51-100 employees
Less than 6 months
July 2019
MC Review
MC Review
Pros
I'm impressed with the excellent customer service! The reporting feature includes a variety of pre-made reports and is simple to configure for custom reports.
Cons
Setting up tracking for downtime or other metrics can be challenging when generating reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louise
Food Production, 500+ employees
More than a year
March 2019
Benefits and minor flaws
Benefits and minor flaws
Pros
Maintenance Connection efficiently manages all company subsystems, requiring expertise to fully utilize its arsenal of tools for overseeing engineering department facilities and services.
Cons
Contacting support can sometimes take longer compared to other software providers. However, they offer comprehensive solutions once communication is established.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jordane
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
January 2019
Kristie
Kristie
Pros
It's intuitive and adaptable to accommodate users at various levels of expertise.
Cons
Customer service is lacking, particularly concerning the translation tool that was a significant factor in our software purchase. I'm extremely dissatisfied with the feedback and support received on this issue.
Ease of use
10
Value for money
8
Customer Support
3
Functionality
8
Kristie
Industrial Automation, 500+ employees
More than a year
January 2019
Helps Stay on Top of Everything
Helps Stay on Top of Everything
Pros
This software makes it effortless to stay organized and stay on top of tasks, whether urgent or scheduled.
Cons
Sometimes it's challenging to find solutions independently for performing specific tasks with the software.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
January 2019
Maintenance Connection Review
Maintenance Connection Review
Pros
Getting started with Maintenance Connection was seamless, thanks to comprehensive documentation and user-friendly applications that provide guidance even before formal training.
Cons
There are many functionalities you can easily utilize with this system, which can be overwhelming when preparing to launch or replace your current system. Starting with the basics is advisable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Retail, 500+ employees
Less than 6 months
December 2018
Administrative Assistant
Administrative Assistant
Pros
The customized forms tailored to our needs have significantly streamlined our processes.
Cons
Some administrative functions that I used to access are no longer available to me.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Kathy
Hospital & Health Care, 500+ employees
More than a year
December 2018
CMMS Software
CMMS Software
Pros
The reports section in Maintenance Connection makes generating reports less complicated, even for users without SQL knowledge. Being able to duplicate or replicate database components simplifies asset and PM schedule administration.
Cons
Although we're not using the latest version, issues with exporting reports to PDF seem to have been resolved. I wish there was a feature to create alerts for new rules or changes that could affect work order generation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
December 2018
Maintenance connections is the Best!!
Maintenance connections is the Best!!
Pros
Training others to utilize Maintenance Connection for work orders is simple and efficient, making it a valuable asset for overseeing and coordinating work schedules.
Cons
I would like to gather information and run reports with it, but with minimal training, it's proving difficult. Additional training sessions focused on this would be beneficial.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Mick
Hospital & Health Care, 101-500 employees
More than a year
December 2018
FDA
FDA
Pros
The reports module is highly effective, contributing to the overall user-friendly experience.
Cons
Running it on our server has posed occasional challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Troy
Food Production, 51-100 employees
More than a year
December 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
It's fairly intuitive to operate, and I managed to transfer existing data from another system using the SQL interface without issues.
Cons
When reporting, fonts cannot be resized, and some chart labels aren't fully displayed due to this limitation.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
7
James (Jim)
Government Administration, 101-500 employees
More than a year
December 2018
Maintenance Connection User Friendly
Maintenance Connection User Friendly
Pros
This software offers endless possibilities. It's easy to customize for specific needs, with excellent customer service and intuitive reporting tools.
Cons
So far, we haven't encountered anything we dislike.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chris
Machinery, 51-100 employees
Less than a year
December 2018
Corporate Maintenance Manager
Corporate Maintenance Manager
Pros
Maintenance Connection is fairly intuitive for end users, with a clear screen layout that's easy to navigate.
Cons
Setting up reports can be challenging; webinar training sessions would be beneficial.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Nick
Plastics, 500+ employees
More than a year
December 2018
MC Review
MC Review
Pros
Its versatility and multifunctionality, coupled with outstanding cross-platform search capabilities, make Maintenance Connection feature-rich.
Cons
Backward compatibility with earlier versions and integration with M/E platforms would enhance usability.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 101-500 employees
More than a year
December 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
I value how effectively Maintenance Connection monitors crucial metrics such as recurring incidents, employee task durations, and areas of concern.
Cons
At this point, the scrolling calendar is one feature I find least favorable.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Kim
Education Management, 101-500 employees
More than a year
December 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
In general, Maintenance Connection is easy to navigate, offers good value for the cost, and can expand alongside our organization's growth.
Cons
Adding documents such as manuals or lists isn't simple, especially for new users. Templates for PMs would simplify the process.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Bob
Facilities Services, 1-10 employees
More than a year
December 2018
Need to change your focus
Need to change your focus
Pros
The assurances given by the salesperson when we purchased it were completely off-base.
Cons
I feel misled because it's nothing like how it was portrayed to us.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Mac
Utilities, 11-50 employees
More than a year
December 2018
MC better than Maximo? I think so!
MC better than Maximo? I think so!
Pros
I first encountered Maintenance Connection in 2007, which feels like eons ago in the realm of software development. It was solid back then, but since then, it's evolved into the top-rated CMMS software on Gartner's Magic Quadrant. What's the secret to its success? In my view, it's the rapid deployment of a mobile solution and well-executed integrations with other systems, especially ERPs. The true power of Maintenance Connection (MC) shines when you can take it on the go and integrate it seamlessly with your other software solutions. Total Cost of Ownership (TCO) is also a significant factor, and I believe MC offers good value.
Cons
At my previous company, we often faced compatibility issues with different browsers and their updates. Since moving on, I'm unsure if they've allocated additional resources to minimize these bugs. If you're considering this software, it's worth asking about.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Kelly
Industrial Automation, 101-500 employees
More than a year
December 2018
USER FRIENDLY INTERFACE
USER FRIENDLY INTERFACE
Pros
It used to be more intuitive; work schedules were simple and easy to manage for the entire month.
Cons
One limitation is not being able to schedule six months in advance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
JESUS JULIAN
Renewables & Environment, 500+ employees
More than a year
November 2018
Heavy User
Heavy User
Pros
This software is robust with extensive reporting capabilities.
Cons
We've encountered random bugs in the past that resulted in the loss of actual work hours for work orders. Recovering the data required a full database rollback, which could potentially cause more harm to our system.
Ease of use
3
Value for money
7
Customer Support
10
Functionality
7
Brandon
Utilities, 500+ employees
More than a year
November 2018
MC Review
MC Review
Pros
The simplicity and functionality of the software are commendable.
Cons
We use the tool to email our maintenance team when a service request is issued and assigned. However, this function sometimes runs several minutes to hours behind, especially during peak times like Mondays or the beginning of the month.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Craig
Machinery, 101-500 employees
More than a year
November 2018
Software Review
Software Review
Pros
As someone who has used various CMMS since 1985, I can attest that Maintenance Connection excels in its reporting capabilities. No other program offers such comprehensive options. As a seasoned user, I can confidently say that the reporting function provides every tool needed to track documentation meticulously and generate reports for stakeholders.
Cons
I've been disappointed with the MC University training program. It doesn't adequately reflect real-world usage scenarios, unlike my 12 years of experience using the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin
Mechanical or Industrial Engineering, 500+ employees
More than a year
November 2018
Great Software for a Reasonable Cost
Great Software for a Reasonable Cost
Pros
This software delivers everything our maintenance programs require and more, all at a remarkably reasonable price.
Cons
I don't have any complaints; the software functions very well for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Duane
Mining & Metals, 500+ employees
More than a year
November 2018
Maintenance Lead
Maintenance Lead
Pros
The ease of navigating and managing forms, as well as generating reports, is a standout feature. It's easy to cross-reference all data effectively.
Cons
It takes some time to learn the filters and retrieve the information we need.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Dallas
Sporting Goods, 500+ employees
More than a year
November 2018
Really like MCs Versatility
Really like MCs Versatility
Pros
What impresses me the most is the software's flexibility. There are multiple ways to accomplish tasks, allowing us to tailor the system to fit seamlessly with our workflow.
Cons
Sometimes it becomes finicky with browser updates.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
November 2018
MC
MC
Pros
It's incredibly intuitive, and I like how well it organizes information for reporting purposes.
Cons
Due to its extensive features, it can feel overwhelming to determine the best tool for each task.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cathy
Government Administration, 500+ employees
More than a year
November 2018
FSSD
FSSD
Pros
It fulfills our needs perfectly. Great for managing both PM and corrective work orders, as well as efficiently handling inventory management and costing.
Cons
Reporting functionality isn't intuitive; it's challenging for anyone to filter and generate reports easily. Only one person in our team is proficient with this, which is a significant drawback in my opinion.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
8
David
Utilities, 51-100 employees
More than a year
November 2018
Shift Manager - CMMS review
Shift Manager - CMMS review
Pros
I love the software's flexibility and its user-friendly interface, which makes customization simple. The support and guides also enhance the learning and troubleshooting process.
Cons
I wish there were a better platform within MC for completing and logging operator rounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas
Oil & Energy, 1-10 employees
More than a year
November 2018
MC
MC
Pros
The capacity to input unlimited information is invaluable for accessing equipment details efficiently.
Cons
Occasionally, the software runs slow, and I believe more comprehensive training on MC would be beneficial.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Richard
Airlines/Aviation, 500+ employees
More than a year
November 2018
Maint Conn
Maint Conn
Pros
Being able to sign off numerous work orders simultaneously is a huge time-saver.
Cons
There's a recurring issue with labor hours defaulting to one regular hour.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Russell
Utilities, 500+ employees
More than a year
November 2018
CMMS Software You Can Use
CMMS Software You Can Use
Pros
Setting up and using Maintenance Connection is refreshingly simple, and its intuitive design caters well to end-users. The MC User Connect community adds immense value with its product suggestion area, on-demand learning resources, and extensive instructional library.
Cons
Using Maintenance Connection across multiple locations reveals some software limitations, such as location-specific needs for failures and equipment types among different facilities.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Joanna
Automotive, 500+ employees
More than a year
November 2018
Maintenance Connection Review
Maintenance Connection Review
Pros
Overall, my experiences with this program have been consistently positive.
Cons
I have no issues with it; everything works great.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Utilities, 11-50 employees
More than a year
November 2018
Flexibility is the Key
Flexibility is the Key
Pros
I particularly like the simple interface used by crews to enter data (TWC). The Asset Spec section is flexible and easy to expand, and the ability to write rules enhances flexibility and workflow automation. The capability to attach multiple assets to a work order and use the data hub is crucial for us. Procedures that update asset specs add another layer of efficiency.
Cons
The integration with GIS is weak, and there's room for improvement in reporting capabilities. Currently, we use BI to extract data from Asset Specs using Qlik Sense.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Len
Government Administration, 500+ employees
More than a year
November 2018
Easy Implementation
Easy Implementation
Pros
Implementing Maintenance Connection was incredibly smooth, requiring minimal training before we were up and running. It's been a hit with us!
Cons
I would prefer the mobile app to be included in our service contract.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth
Government Administration, 101-500 employees
More than a year
November 2018
Benefits of using Maintenance Connection
Benefits of using Maintenance Connection
Pros
Configuring MC is far easier than with other vendors I've worked with. Most user options can be adjusted by the local administrator with simple tick box settings. The built-in reporting and dashboard suite is intuitive for customizing reports and dashboards to suit our company's unique needs.
Cons
As we start using more features at a higher level, we encounter small bugs. However, these don't affect basic functionality, and the support team effectively communicates issues to developers for resolution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Newspapers, 500+ employees
More than a year
November 2018
MC User Review
MC User Review
Pros
It's user-friendly and packed with features. While there's a lot to learn, the software's ease of use makes the process enjoyable. I've been using it for nearly three years alongside five other computer systems, and this one stands out.
Cons
There's no designated field to include both PO and PR numbers or specify the recipient when placing an order.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronda
Automotive, 101-500 employees
More than a year
November 2018
Work orders and procedures are great, reporting is complicated
Work orders and procedures are great, reporting is complicated
Pros
Generating work orders, whether automated or manual, is simple with Maintenance Connection. Adding time and attaching procedures to work orders is equally uncomplicated.
Cons
Creating specific reports often requires assistance from customer support to uncover hidden features and terminology unfamiliar to me. The offline version sometimes struggles with loading or fails to pull up work orders promptly, extending the process of releasing them back to CMMS.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Tim
Renewables & Environment, 101-500 employees
More than a year
November 2018
By far the best value CMMS
By far the best value CMMS
Pros
The Maintenance Connection reporting engine is exceptional. Creating custom reports is simple without needing external consultants. The "Smart Reports" feature allows direct linking back to source data, such as navigating from a purchasing report to a specific PO with just a click.
Cons
Currently, I have no concerns. Whenever issues or needed enhancements arise, the Maintenance Connection Team listens and addresses them promptly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Boyd
Aviation & Aerospace, 500+ employees
More than a year
November 2018
Everyday User
Everyday User
Pros
I like the linear approach Maintenance Connection takes with work orders, PMs, and the asset tree.
Cons
Getting desired results from reports can be challenging, and making amendments isn't simple. Restructuring our program seems daunting and is not something I look forward to.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Kirstin
Oil & Energy, 11-50 employees
More than a year
November 2018
Great Maintenance management tool
Great Maintenance management tool
Pros
It's easy to use and implement, especially with MC Express available for mechanics and unlimited requesters for placing orders.
Cons
I wish MC Express offered more robust customization options, especially since our team isn't highly computer-literate.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
John
Hospital & Health Care, 101-500 employees
More than a year
November 2018
Our Custiomers like it
Our Custiomers like it
Pros
It meets all our regulatory requirements seamlessly.
Cons
Attachments don't consistently open; it's often more reliable to use a Word document instead.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenifer
Automotive, 101-500 employees
More than a year
November 2018