Maintenance Connection Reviews

“My Overall Maintenance Connection Review

Pros

There are various functions available, such as managing assets, scheduling preventative maintenance, handling work orders, and managing users and groups.

Cons

The reporting features are not as intuitive as those in other programs.

“Maintenance Connection is User Friendly

Pros

I find it easy to arrange work orders for staff members.

Cons

Some support issues turn out to be functionalities that are not available in the system. To suggest improvements, you must submit an "idea" for future updates.

“Maintenance Connection Review

Pros

I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable.

Cons

The program feels cumbersome and lacks ease of navigation. Mastering its valuable functions requires significant time investment, and I find myself frequently re-learning how to use it.

“The Good, and the Bad

Pros

Using MC for inventory management and maintaining our internal facilities through work orders has been excellent.

Cons

We've been attempting to implement the MC Kinetic application for our nationwide service team since February 2023. Despite paying for multiple licenses and extensive technical support, we still don't have a usable product over a year later. This delays our ability to share service reports with customers.

“A robust maintenance management and request platform

Pros

From creating work orders to monitoring subsequent tasks, Maintenance Connection provides a variety of functions. It allows for flexibility in completing tasks individually or assigning them to the right staff. The email alert feature for finished work orders and PMs is especially beneficial for managing workflows.

Cons

While it could be due to my organization using an older version of the platform, the UI and usability could benefit greatly from simplification and streamlining.

“Maintenance Connection Review

Pros

Maintenance planning in Maintenance Connection is calendar-based, which facilitates preventive and predictive maintenance. Automated alerts ensure that scheduled maintenance is never overlooked, making essential maintenance tasks easier to manage.

Cons

It offers limited tools for creating ad-hoc or customized reports.

“Good software with some drawbacks

Pros

Its extensive reporting system allows for easy customization based on various criteria. Any report created can be scheduled for email delivery to designated recipients at specified intervals.

Cons

The software doesn't meet FDA standards as a standalone maintenance management system.

“Great Product

Pros

Maintenance Connection stands out with its visually appealing interface that avoids clutter, unlike competing software. It's user-friendly, allowing average users to get started quickly with minimal introduction.

Cons

Running scripts is complex, requiring SQL support from customer service. More simple options would be loved.

“Great user friendly product!

Pros

The customer service is exceptional, and the software is intuitive and easy to manipulate for data management. Its reporting capabilities are extensive, offering numerous customization options tailored to users' needs. Additionally, the mobile application enhances accessibility.

Cons

I have no complaints. I hope the company that acquired them maintains the high level of service we've experienced since purchasing the software.

“Simplify

Pros

Maintenance Connection integrates multiple aspects of our company, enhancing accuracy in ordering, work planning, and inventory management.

Cons

The few bugs in the programming were promptly resolved by an exceptional team.

“MC Review

Pros

I'm impressed with the excellent customer service! The reporting feature includes a variety of pre-made reports and is simple to configure for custom reports.

Cons

Setting up tracking for downtime or other metrics can be challenging when generating reports.

“Benefits and minor flaws

Pros

Maintenance Connection efficiently manages all company subsystems, requiring expertise to fully utilize its arsenal of tools for overseeing engineering department facilities and services.

Cons

Contacting support can sometimes take longer compared to other software providers. However, they offer comprehensive solutions once communication is established.

“Kristie

Pros

It's intuitive and adaptable to accommodate users at various levels of expertise.

Cons

Customer service is lacking, particularly concerning the translation tool that was a significant factor in our software purchase. I'm extremely dissatisfied with the feedback and support received on this issue.

“Helps Stay on Top of Everything

Pros

This software makes it effortless to stay organized and stay on top of tasks, whether urgent or scheduled.

Cons

Sometimes it's challenging to find solutions independently for performing specific tasks with the software.

“Maintenance Connection Review

Pros

Getting started with Maintenance Connection was seamless, thanks to comprehensive documentation and user-friendly applications that provide guidance even before formal training.

Cons

There are many functionalities you can easily utilize with this system, which can be overwhelming when preparing to launch or replace your current system. Starting with the basics is advisable.

“Administrative Assistant

Pros

The customized forms tailored to our needs have significantly streamlined our processes.

Cons

Some administrative functions that I used to access are no longer available to me.

“CMMS Software

Pros

The reports section in Maintenance Connection makes generating reports less complicated, even for users without SQL knowledge. Being able to duplicate or replicate database components simplifies asset and PM schedule administration.

Cons

Although we're not using the latest version, issues with exporting reports to PDF seem to have been resolved. I wish there was a feature to create alerts for new rules or changes that could affect work order generation.

“Maintenance connections is the Best!!

Pros

Training others to utilize Maintenance Connection for work orders is simple and efficient, making it a valuable asset for overseeing and coordinating work schedules.

Cons

I would like to gather information and run reports with it, but with minimal training, it's proving difficult. Additional training sessions focused on this would be beneficial.

“FDA

Pros

The reports module is highly effective, contributing to the overall user-friendly experience.

Cons

Running it on our server has posed occasional challenges.

“Maintenance Connection Review

Pros

It's fairly intuitive to operate, and I managed to transfer existing data from another system using the SQL interface without issues.

Cons

When reporting, fonts cannot be resized, and some chart labels aren't fully displayed due to this limitation.

“Maintenance Connection User Friendly

Pros

This software offers endless possibilities. It's easy to customize for specific needs, with excellent customer service and intuitive reporting tools.

Cons

So far, we haven't encountered anything we dislike.

“Corporate Maintenance Manager

Pros

Maintenance Connection is fairly intuitive for end users, with a clear screen layout that's easy to navigate.

Cons

Setting up reports can be challenging; webinar training sessions would be beneficial.

“MC Review

Pros

Its versatility and multifunctionality, coupled with outstanding cross-platform search capabilities, make Maintenance Connection feature-rich.

Cons

Backward compatibility with earlier versions and integration with M/E platforms would enhance usability.

“Maintenance Connection Review

Pros

I value how effectively Maintenance Connection monitors crucial metrics such as recurring incidents, employee task durations, and areas of concern.

Cons

At this point, the scrolling calendar is one feature I find least favorable.

“Maintenance Connection Review

Pros

In general, Maintenance Connection is easy to navigate, offers good value for the cost, and can expand alongside our organization's growth.

Cons

Adding documents such as manuals or lists isn't simple, especially for new users. Templates for PMs would simplify the process.

“Need to change your focus

Pros

The assurances given by the salesperson when we purchased it were completely off-base.

Cons

I feel misled because it's nothing like how it was portrayed to us.

“MC better than Maximo? I think so!

Pros

I first encountered Maintenance Connection in 2007, which feels like eons ago in the realm of software development. It was solid back then, but since then, it's evolved into the top-rated CMMS software on Gartner's Magic Quadrant. What's the secret to its success? In my view, it's the rapid deployment of a mobile solution and well-executed integrations with other systems, especially ERPs. The true power of Maintenance Connection (MC) shines when you can take it on the go and integrate it seamlessly with your other software solutions. Total Cost of Ownership (TCO) is also a significant factor, and I believe MC offers good value.

Cons

At my previous company, we often faced compatibility issues with different browsers and their updates. Since moving on, I'm unsure if they've allocated additional resources to minimize these bugs. If you're considering this software, it's worth asking about.

“USER FRIENDLY INTERFACE

Pros

It used to be more intuitive; work schedules were simple and easy to manage for the entire month.

Cons

One limitation is not being able to schedule six months in advance.

“Heavy User

Pros

This software is robust with extensive reporting capabilities.

Cons

We've encountered random bugs in the past that resulted in the loss of actual work hours for work orders. Recovering the data required a full database rollback, which could potentially cause more harm to our system.

“MC Review

Pros

The simplicity and functionality of the software are commendable.

Cons

We use the tool to email our maintenance team when a service request is issued and assigned. However, this function sometimes runs several minutes to hours behind, especially during peak times like Mondays or the beginning of the month.

“Software Review

Pros

As someone who has used various CMMS since 1985, I can attest that Maintenance Connection excels in its reporting capabilities. No other program offers such comprehensive options. As a seasoned user, I can confidently say that the reporting function provides every tool needed to track documentation meticulously and generate reports for stakeholders.

Cons

I've been disappointed with the MC University training program. It doesn't adequately reflect real-world usage scenarios, unlike my 12 years of experience using the program.

“Great Software for a Reasonable Cost

Pros

This software delivers everything our maintenance programs require and more, all at a remarkably reasonable price.

Cons

I don't have any complaints; the software functions very well for me.

“Maintenance Lead

Pros

The ease of navigating and managing forms, as well as generating reports, is a standout feature. It's easy to cross-reference all data effectively.

Cons

It takes some time to learn the filters and retrieve the information we need.

“Really like MCs Versatility

Pros

What impresses me the most is the software's flexibility. There are multiple ways to accomplish tasks, allowing us to tailor the system to fit seamlessly with our workflow.

Cons

Sometimes it becomes finicky with browser updates.

“MC

Pros

It's incredibly intuitive, and I like how well it organizes information for reporting purposes.

Cons

Due to its extensive features, it can feel overwhelming to determine the best tool for each task.

“FSSD

Pros

It fulfills our needs perfectly. Great for managing both PM and corrective work orders, as well as efficiently handling inventory management and costing.

Cons

Reporting functionality isn't intuitive; it's challenging for anyone to filter and generate reports easily. Only one person in our team is proficient with this, which is a significant drawback in my opinion.

“Shift Manager - CMMS review

Pros

I love the software's flexibility and its user-friendly interface, which makes customization simple. The support and guides also enhance the learning and troubleshooting process.

Cons

I wish there were a better platform within MC for completing and logging operator rounds.

“MC

Pros

The capacity to input unlimited information is invaluable for accessing equipment details efficiently.

Cons

Occasionally, the software runs slow, and I believe more comprehensive training on MC would be beneficial.

“Maint Conn

Pros

Being able to sign off numerous work orders simultaneously is a huge time-saver.

Cons

There's a recurring issue with labor hours defaulting to one regular hour.

“CMMS Software You Can Use

Pros

Setting up and using Maintenance Connection is refreshingly simple, and its intuitive design caters well to end-users. The MC User Connect community adds immense value with its product suggestion area, on-demand learning resources, and extensive instructional library.

Cons

Using Maintenance Connection across multiple locations reveals some software limitations, such as location-specific needs for failures and equipment types among different facilities.

“Maintenance Connection Review

Pros

Overall, my experiences with this program have been consistently positive.

Cons

I have no issues with it; everything works great.

“Flexibility is the Key

Pros

I particularly like the simple interface used by crews to enter data (TWC). The Asset Spec section is flexible and easy to expand, and the ability to write rules enhances flexibility and workflow automation. The capability to attach multiple assets to a work order and use the data hub is crucial for us. Procedures that update asset specs add another layer of efficiency.

Cons

The integration with GIS is weak, and there's room for improvement in reporting capabilities. Currently, we use BI to extract data from Asset Specs using Qlik Sense.

“Easy Implementation

Pros

Implementing Maintenance Connection was incredibly smooth, requiring minimal training before we were up and running. It's been a hit with us!

Cons

I would prefer the mobile app to be included in our service contract.

“Benefits of using Maintenance Connection

Pros

Configuring MC is far easier than with other vendors I've worked with. Most user options can be adjusted by the local administrator with simple tick box settings. The built-in reporting and dashboard suite is intuitive for customizing reports and dashboards to suit our company's unique needs.

Cons

As we start using more features at a higher level, we encounter small bugs. However, these don't affect basic functionality, and the support team effectively communicates issues to developers for resolution.

“MC User Review

Pros

It's user-friendly and packed with features. While there's a lot to learn, the software's ease of use makes the process enjoyable. I've been using it for nearly three years alongside five other computer systems, and this one stands out.

Cons

There's no designated field to include both PO and PR numbers or specify the recipient when placing an order.

“Work orders and procedures are great, reporting is complicated

Pros

Generating work orders, whether automated or manual, is simple with Maintenance Connection. Adding time and attaching procedures to work orders is equally uncomplicated.

Cons

Creating specific reports often requires assistance from customer support to uncover hidden features and terminology unfamiliar to me. The offline version sometimes struggles with loading or fails to pull up work orders promptly, extending the process of releasing them back to CMMS.

“By far the best value CMMS

Pros

The Maintenance Connection reporting engine is exceptional. Creating custom reports is simple without needing external consultants. The "Smart Reports" feature allows direct linking back to source data, such as navigating from a purchasing report to a specific PO with just a click.

Cons

Currently, I have no concerns. Whenever issues or needed enhancements arise, the Maintenance Connection Team listens and addresses them promptly.

“Everyday User

Pros

I like the linear approach Maintenance Connection takes with work orders, PMs, and the asset tree.

Cons

Getting desired results from reports can be challenging, and making amendments isn't simple. Restructuring our program seems daunting and is not something I look forward to.

“Great Maintenance management tool

Pros

It's easy to use and implement, especially with MC Express available for mechanics and unlimited requesters for placing orders.

Cons

I wish MC Express offered more robust customization options, especially since our team isn't highly computer-literate.

“Our Custiomers like it

Pros

It meets all our regulatory requirements seamlessly.

Cons

Attachments don't consistently open; it's often more reliable to use a Word document instead.