MEX Maintenance Reviews

“logical layout & helpful support”

Pros

Everything is organized in a logical way so I find the system very easy to use. The help index has been genuinely useful and having call support available whenever we need it makes the experience even better.

Cons

The part I'm least satisfied with is the user security setup.

“Perfect cataloguing and search”

Pros

Cataloguing parts feels very easy to me and I can quickly find exactly what I need. The detailed search fields make tracking specific items much more efficient for our team.

Cons

A few gaps still stand out, there's no "Bill of Materials" option in the Stores menu and instead of a proper manual, only a training book is provided. It's also limiting that I can't load multiple suppliers or add a supplier that isn't marked as "preferred" when importing catalogue items.

“easy asset setup”

Pros

Getting a new asset configured is easy in my experience and once everything is set up, managing the work connected to that asset becomes just as simple.

Cons

It would be more efficient if there were hyperlinks to it. It would also help to view the live and historical data at the same time.

“reliable maintenance and reporting”

Pros

Having preventive maintenance, work orders and reporting all within one system has been extremely helpful for us. I find that the software does exactly what we need and handles the core maintenance tasks very well.

Cons

There is not much to complain about. It's easy to use and has been a good fit overall.

“excellent asset and work order tools”

Pros

Asset management, work order handling, key management, request listings and history tracking have all been very great features for us and are genuinely pleasant to work with. I have also been really impressed with the customer service. Whenever I call, the team is always willing to help and everyone has been kind, polite and supportive throughout my experience. I have never found anyone who seemed dismissive or rude.

Cons

One frustrating limitation is that it doesn't integrate with our finance system which makes entering invoices and closing them much more difficult. There are also some things that can't be corrected once a mistake happens. If the wrong asset is selected in a request and a work order is then created, the asset choice can't be updated afterward. The same issue comes up if a new work order is created by accident instead of linking an existing one, because that can't be changed either.

“detailed training that delivers!”

Pros

After using Jamestrong for several years, our team needed role-specific training to ensure it was being used properly across the entire business group. I found the training at the different levels very thorough, detailed and comprehensive. Everyone who participated responded positively to the format and the trainer kept people engaged throughout the sessions.

Cons

I think one drawback is the need for specially developed interface software when connecting with QAD or SAP.

“value-packed and simple to use”

Pros

this has felt like very good value for the money to us. The setup and implementation process was easy and I found the interface simple for end users. It also includes plenty of useful customization options which makes it very effective for helping clients manage their work processes.

Cons

Security setup is one of those necessary parts of any system. While assigning permissions to different user groups is fairly simple, getting a complete view of what security settings each group has can be a bit challenging since you have to click through multiple menu options and screens.

“better workflow and records!”

Pros

Every day, I keep discovering more ways the system can align my processes and help me maintain accurate records and I am still learning everything it can do.

Cons

One frustration is having to customize things that feel like they should already be built in. For example, when closing it, I have to manually enter the date closed instead of having it pull the last dated and timed entry automatically from the trades tab.

“helpful support but missing customization”

Pros

Coming from a different system at my previous workplace, one thing that really stood out to me as a new user was how incredibly helpful the support chat has been. It has made a huge difference in helping me understand new functions and learn how the software works more effectively.

Cons

A big issue for us has been that the software was not customized to match our company's current work practices and that has definitely held us back. There are also some minor gaps in the logic linking between completed sections.

“Flexible customisation”

Pros

One of the biggest advantages for us is the flexibility when it comes to customization. We can manage most changes ourselves and whenever something more advanced is needed, the IT team has always been responsive and supportive. That flexibility makes it much easier for us to adapt the system to our workflows instead of changing our processes to fit the software.

Cons

Using it on mobile can be a little awkward. Certain features do not work properly there and some of the layouts are difficult to view clearly.

“accessible tool with flexible licensing”

Pros

Getting around the software is very easy for me, access is convenient and the licensing model works really well for our needs.

Cons

I don't really have any complaints about the software itself but I would have appreciated stronger guidance from the consulting team on things like setting up naming conventions and organizing the asset hierarchy.

“customizable and packed with resources”

Pros

The software is highly customizable, includes a large database and being web-based makes it very convenient for us to use. I also find the navigation easy, while the training tools and responsive customer support make the overall experience even better.

Cons

There are still some issues with speed and occasional crashing. Certain customization options sit behind paywalls and there are performance bugs at times, like data not saving properly or randomly disappearing.

“responsive support and simple rollout”

Pros

Working with suppliers across different industries every day, I can honestly say this company has been one of the most proactive I have dealt with in terms of service and support. The software itself is also designed to be very easy to use which made a huge difference during rollout and while training our team.

Cons

At this point, we really don't have any complaints. As we settle into the software, we'll probably end up requesting a few additional features along the way. That said, if they handle those requests with the same level of responsiveness they've shown in support and training, I'm confident things will continue to go well.

“Reliable platform!!”

Pros

Getting started with the system has been fairly easy in my experience and it does a good job of meeting the business requirements especially when it comes to supporting client needs.

Cons

One challenge is that past users or admins have customized the system quite a bit. That works fine if you already know your way around it but when scripts have been added to run certain areas, things can become a bit tricky especially after the person who set them up has left the company.

“powerful maintenance reporting”

Pros

Back when this system was first introduced, I already found it very easy to use. Now I rely on it every day to manage maintenance across multiple sites, covering everything from preventative maintenance to purchasing so it offers a lot of functionality. The reporting features especially provide the information I need and add significant value to my work.

Cons

Honestly, I don't have any real complaints about the system. If I ever run into something I'm unsure about, a quick phone call to support is usually all it takes to get it sorted out.

“work orders keep everything organized”

Pros

Using it for work orders has been really interesting for me and it keeps everything much more organized. I have genuinely enjoyed every part of working with the system.

Cons

It's a really interesting piece of software that helps in many areas, including asset management, IT, purchasing and more.

“Impressive data entry workflow”

Pros

Updating data in the Excel template has been the most engaging part for me so far especially knowing that it will later be transferred into our IT program. That stage of the process has definitely been the most interesting.

Cons

I haven't started using the system live yet so I really can't point to any drawbacks at this stage. Based on my experience with other software, I didn't feel I had anything meaningful to put in this box.

“fast rollout and setup”

Pros

The purchase and implementation process moved much faster than I expected and everything was completed very quickly.

Cons

One downside is that the setup depends on a third party so we had to rely on someone else to get everything configured.

“reliable builds & support”

Pros

Learning how to use this software did not take much effort for me because it feels easy and uncomplicated. The training process involved very little hassle which made adoption easier for our team. I also found the application stable, the builds dependable and the support team excellent and quick to respond whenever needed.

Cons

One issue was that GBC wasn't very effective at clearly defining what they were supposed to deliver with the software. Because of that, the product has been slow to provide many of the benefits that are obviously possible. The quick change in Maintenance Manager right after go-live also made it harder for GBC to reach its goals, although that situation is now being worked on by the new Maintenance Manager.

“flexible workflows and linked assets”

Pros

Putting jobs together feels quick and easy to me especially when linking them to assets and then duplicating and adjusting them for similar work. The different portals connect smoothly so moving between sections feels natural. I also think the workflow makes sense overall and the ability to cross-link multiple assets into the same job through IT inspections gives us a lot of flexibility in managing work creation.

Cons

Newer products especially IT Inspections and the iOS app, don't seem to work together as well as they should. When using the app out in the field on a mobile device, there isn't a fully integrated checklist view where comments and photos can all be added from the same screen so switching back to the desktop view is necessary. It's also frustrating that the app is only available on Apple devices and not Android. Another annoyance is that the format of IT which is the main tool used day to day, changes as it moves through the workflow from pre-generated to active and then archived in history.