MEX Maintenance Reviews

“maintenance data in one place”

Pros

Managing maintenance tasks has become much easier for us with this system especially because all asset information is stored in one place. I also find it very useful for identifying maintenance trends and helping us implement more proactive maintenance strategies.

Cons

The downside is that getting the most out of it depends heavily on unlocking all the modules especially when it comes to resource planning and inventory purchasing.

“user-friendly incident workflow”

Pros

From maintenance requests to work orders and final reports, the interface feels very user-friendly to me and makes the entire incident management process easy to follow.

Cons

Building new forms is a bit complicated and adding specific fields to those forms is not very easy.

“well-structured asset setup”

Pros

Right away, I noticed the structured layout because it allows us to configure assets with as much or as little detail as needed. Setting up the asset information and workflows does take some time initially but once everything is entered, the system becomes easy for users of any skill level.

Cons

Getting started does require a lot of coordination with a dedicated IT team, in my view, before you can even begin uploading asset information.

“too tough for small teams!!”

Pros

The pricing feels fairly reasonable to us and I found the software relatively simple after spending a little time learning it.

Cons

it feels far too complicated for a small business. Navigation is awkward, the interface isn't very user-friendly and the support team comes across as passive and reluctant when help is needed.

“reliable support and simple workflow”

Pros

Getting started with the software was fairly easy for me and the after-sales support has been very reliable whenever we need assistance.

Cons

A few parts still don't feel very simple and you definitely need some training to really make the most of everything it offers.

“simple workflow everyone enjoys”

Pros

The system is easy for us to use without feeling overly complicated and the process is simple to follow with very few steps involved. We have both younger staff and more traditional team members and everyone seems comfortable using it.

Cons

Honestly, there's not much to mention here since I really only have positive things to say about it.

“Outdated UI and inflexible customization”

Pros

Having the full IT suite available in one place has been a huge benefit for us because we no longer need to manage multiple systems for our core business functions.

Cons

That said, the UI feels like it's stuck about 20 years in the past. The user manual is full of errors and only covers the basics, while the rest of the information is hidden behind a paywall. Support has been frustrating because the staff seem to have inconsistent training and often contradict each other. The branding is also inconsistent and together with the mistakes in the documentation, it makes the IT team come across as unpolished. I've reached out to support many times about different issues and too often the response is either, "that's not a bug because I can't replicate it," or, "we've known about it for a while but there's no ETA for a fix." Customization is another weak point. It's nice that the option exists but the process is clunky and far more complicated than it needs to be. You end up spending hours on it, or thousands of dollars, just to make changes happen. I've personally seen other companies handle customization much better by simplifying the process instead of trying to offer everything at once and ending up years behind. The contacts module especially needs a major overhaul because it's very limited and full of bugs.

“asset tracking that delivers!!”

Pros

Pretty much every aspect of the system works well for us. I have been using it since 2014 and at this point I honestly cannot imagine managing the large amount of preventative and repair work we handle without it. It helps us stay organized, keep our assets compliant and functioning properly and identify when something needs replacement before it completely fails. I also think the support team has been excellent.

Cons

An area I'd really like to improve is report writing and modifying reports. Since I don't do that very often, I usually need support whenever something needs to be changed. Another thing that would help is in the Work Order Listing which I use a lot. When I close a work order, I lose my place because there's no blue highlighted line showing where I last was, like there is when printing a work order from the list. I understand that the closed work order disappears from the list but it would be really helpful if the line before the one that was just closed could stay highlighted.

“simple setup”

Pros

Starting with this software was very easy in my experience and it never felt unnecessarily complicated. I especially appreciate the key performance indicators because they are useful, well designed and make daily operations much more practical.

Cons

I'd still like to see inspections added, along with predictive maintenance features. I haven't run into any downtime with it which is a plus but the quotation part feels a bit complicated and wasn't very clear to me. It would also help to offer three separate options for small, medium and large companies based on their user needs.

“good interface and mobile access”

Pros

From the beginning, the interface felt pleasant and easy for me to work with. Setting everything up and implementing the system was manageable with some ERP background and only minimal IT skills. I also really like the mobile app since it works across phones, tablets and desktop devices. Being able to capture costs such as labour, materials and contractors has been very useful for us and I am hopeful we can roll out the Stores/Purchasing module in the future as well.

Cons

One thing that's missing in the reports is a "Sort" function within the filters to rearrange the output. It would also be better if there were options for prompts or pop-up messages, along with colour-coding for different statuses and similar indicators.

“feature-packed!!”

Pros

A wide variety of features is included and we have found that it covers most of what clients typically need.

Cons

Interface feels overly complicated and the setup has too many intricacies that can easily cause problems.

“clear setup but missing excel mapping”

Pros

Once everything is configured properly, I find the system relatively easy to navigate. The quality of the initial setup really impacts the final usability and overall experience. For context, I am sharing feedback on the IT system used by a company I contract with that has more than 200 employees.

Cons

One thing I'd really like added is a simpler way to upload data from an Excel spreadsheet. It would help a lot if the current database layout was clearly shown, such as which first column maps to which field which second column maps to the next field and so on. That way, I could organize my Excel sheet correctly before importing it.

“Powerful asset register and reporting”

Pros

Across all our sites, the system helps us maintain a broad and reliable asset register while managing a large amount of routine maintenance work with minimal hassle. We can send work orders with customizable and editable fields which makes the process much more practical for our team. I also appreciate how the system converts data into different reports that support compliance and organizational requirements. The preventative maintenance scheduler clearly lays out the yearly schedule and the contractor portal makes it easy for contractors to navigate and track work orders. The user guide and help videos have also been extremely useful whenever we need guidance or troubleshooting support.

Cons

One limitation is that it does not work with the new Outlook so work orders cannot be sent through it. Because of that, all users in our organization have to switch back to the old Outlook version. In Ops, the Add Request page is also missing an exit icon in the top left or right corner so employees end up having to close the browser since there is no other option. Another issue in the contractor portal is that contractors cannot view work orders once they have been closed off. They can still see completed jobs in their records but after we close them from our side, they lose visibility and have to ask us for a report of closed jobs to verify everything.

“all-in-one concept but confusing”

Pros

One thing I really like is having so many functions gathered together under one platform, aside from the finance side of things of course.

Cons

It can be hard to match the system to your specific industry and business needs. The manuals don't explain everything and the lack of copy-and-paste is frustrating.

“this tool standout!”

Pros

After working with several maintenance systems, I find this one much more user-friendly and flexible than the others I have used before.

Cons

Honestly, I don't have any complaints. It's very simple to use.

“smooth cloud-based tool”

Pros

Getting started with this software was very easy for us. I found it simple, cloud-based and equipped with most of the features we need for everyday operations.

Cons

Planning and scheduling side could use some improvement. Report customization is also limited and when we asked about changing them, we were told no because the standard reports have to stay the same for everyone. As mentioned, auto-generating PMs is another area worth improving, since it would save people time and effort instead of having to go through Activator after the PMs have been approved.

“maintenance scheduling needs work”

Pros

Setting the system up went fairly well overall, although I think having more training available for users, either individually or in groups, would make the experience even better.

Cons

Weekly and monthly maintenance scheduling has been inconsistent especially on the weekly side. There are times when only two weeks in a month get generated. I'd rather have a monthly pop-up option where weekly and monthly schedules can be arranged and then exported to Excel by asset number. As it stands, the scheduling setup is not very user-friendly, dependable, or consistent, even when the frequency settings have already been confirmed. This part definitely needs more improvement.

“Simple interface with mobile access”

Pros

the interface felt very simple to me. A few icons, such as Details and Search, can sometimes feel unclear but it is still very easy to find marks and navigate independently. I also appreciate the ability to customize the interface, along with access to control files that help us work more efficiently. Having mobile access is another major advantage for our team.

Cons

There's still room for improvement because the system follows a fairly limited logic. To look up information somewhere else, you often have to leave the page you're on first. It would be much more practical to move through the top tabs without having to exit or save your current work. Also, even though there are many very useful fields, it would have been helpful during commissioning to include a schedule for adjusting the front end and back end to make report creation easier.

“flexible, secure and feature-packed tool”

Pros

From day one, I could clearly see the strengths of the system especially the security, flexibility, automation, connected data and reporting capabilities. One of the biggest positives for me has been the excellent help documentation and the support provided by the team. I had been searching for a solution like this for a long time and I am genuinely happy with both the product and the people behind it. The help files and YouTube videos have also been especially valuable throughout the process.

Cons

Nothing negative to report yet, although like any new system, there is definitely a steep learning curve. It took a while to fully understand the setup, though having some previous knowledge of maintenance needs and tracking functions helped. New users really need to know their own operations and requirements well and give themselves enough time to get the system into a usable state. I wouldn't call that a downside exactly but it is a time investment people should keep in mind.

“maintenance tracking done right”

Pros

Setting it up and creating records has been very easy for us and I really like how effectively it tracks upcoming preventive maintenance. It also makes scheduling workshop tasks much easier to manage.

Cons

I haven't come across any features that feel unnecessary or unhelpful.