MPulse CMMS Software Reviews

“frustrating customization and messy database”

Pros

The feature set and applications feel fairly simple to me and I like that the software doesn't get cluttered with unnecessary extras.

Cons

Trying to customize it is extremely difficult. The database feels very disorganized and it's hard to make sense of how the tables are put together. On top of that, converting maintenance requests into work orders is not convenient and there doesn't seem to be a proper database relationship connecting those two reports.

“asset tracking that delivers”

Pros

Right from the start I found the GUI very user-friendly and it does an excellent job of helping me track and manage assets with a lot of useful capability.

Cons

One area that could use some improvement is data linking especially when importing equipment information.

“Helpful planning and priority control”

Pros

Having the ability to look ahead at upcoming work has been really useful for me and being able to adjust priorities as needed makes it even better.

Cons

I'm still figuring out how to unlock or use some of the available fields so I'm learning the finer details as I go.

“reliable bandwidth and versatility”

Pros

The bandwidth has been excellent in my experience and I find the product very easy to use. It also works well for multiple purposes which makes it especially useful for us.

Cons

Don't have any real complaints here since it does what we need and has been meeting our expectations.

“Responsive support every time”

Pros

Whenever I've had a question, I've found the customer service team fantastic. They respond quickly, give helpful answers and are always willing to assist whenever an issue comes up.

Cons

I do wish the mobile app were a bit more user-friendly and displayed all open work orders no matter how old they are. Since we have to update the due date monthly on some work orders, the due date doesn't really carry much meaning for us anymore.

“worth my money”

Pros

Using the Work Order System feels very easy to me which makes this product seem like a really worthwhile purchase.

Cons

To set up everything at the beginning took a lot of time.

“Lots of options and flexibility!!”

Pros

There are plenty of options available in my experience and I also find the platform offers a lot of room to expand as needed.

Cons

Getting familiar with how the programs work takes quite a bit of learning.

“powerful device management”

Pros

From my experience getting started is pretty easy overall and the interface makes sense once I spend a little time with it. There is a bit of a learning curve at first but after figuring out how to move around the system, I could really see how powerful it is for keeping all devices maintained and well managed.

Cons

At the beginning it can be a little difficult to understand but with daily use it becomes much clearer and over time you really come to appreciate how capable and powerful it is.

“work orders keep us organized”

Pros

Using work orders and PMs makes it much easier for me to track the craftsmen, the time they spend and the work they complete on each job.

Cons

One frustrating part is updating a work order especially when trying to add the price of an inventory item that was included on it.

“Helpful notifications but slow changes”

Pros

The email notifications are useful to me and I appreciate that they keep the requester updated whenever a task has been completed.

Cons

They changed the way hours are entered when closing orders and it takes way too long to get anything updated or changed.

“flexible to our needs”

Pros

It lets us tailor the software to fit what we want and need much better in my experience.

Cons

I'd really like to see an option to add time to assigned employees all at once instead of doing it separately.

“Quick inventory lookup”

Pros

Being new to the company, I've only worked with it for a couple of months and it has already been a big help for me. Navigating the system feels very easy especially when I need to search for an inventory part which has made the learning curve much easier.

Cons

I've noticed there are still quite a few glitches here and there. That said, I'm optimistic those issues will be fixed.

“Dated design”

Pros

One thing that works really well for me is the flexibility and how much the system can be tailored to fit both the company's requirements and what end users need.

Cons

Interface feels pretty outdated overall. The work order layout, the way the process flows and even the printable version all feel below standard and unnecessarily difficult to use. On top of that, the report widgets don't offer much room for customization so what you can actually view is quite limited.

“Limited features”

Pros

At the time, I felt this was the best choice available for maintenance software that also included inventory features.

Cons

We want to do more with it but the system feels limiting.

“detailed equipment tracking”

Pros

It does a really good job for us of storing a large amount of information for every piece of equipment we service which makes recordkeeping very thorough.

Cons

Getting truly proficient with the system takes quite a bit of training. It's probably a better fit for a company that can have someone dedicated to managing it.

“customizable and reliable support”

Pros

There's a good amount of customization available in my experience, the search works well and I've found the support team very helpful up to this point.

Cons

One thing that's been disappointing is that front-end users who submit work orders still can't see all comments or get email notifications when a comment is added or the work order status changes. That functionality was promised to us but it still doesn't work. It's under investigation but the issue is still unresolved.

“reliable work orders and inventory”

Pros

After using it for 9 years, I'm still very satisfied with it especially the work order system, work order scheduling, capital equipment tracking and the parts inventory module.

Cons

I'm not very happy with the way the reporting format is laid out.

“Mobile-friendly tool”

Pros

Using it on tablets has been a real plus for us and I find the system very easy to work with. We haven't tried the mobile app yet but the mobile functionality we do use has been very helpful. Pricing was also one of the reasons we chose it back in 2018 especially compared with other vendors we were evaluating, although I feel the cost for new customers has gone up quite a bit since then.

Cons

Sometimes the inventory and purchasing modules can't sync with SAP which is a limitation for our setup. The reorder list also needs a lot more flexibility. It should be possible to sort it by bin location and then print it or export it into Excel.

“work order tracking is excellent”

Pros

Submitting and tracking work orders has been one of the best parts for me when using this software. I also find being able to attach photos or other media to work orders extremely helpful since it makes the whole process much more useful.

Cons

Completed work orders can't be accessed or edited afterward. It would be much better if administrators were given the ability to open and review closed orders.

“reliable records and maintenance”

Pros

Keeping records organized feels easy to me and creating new ones with the copy-paste feature saves a lot of time. I also find the scheduled maintenance records do a good job of keeping work orders moving as planned.

Cons

A few limitations still get in the way. The Audit Trail only goes back 15 days and is available on request but it really should be continuous. Date formatting also can't be customized which is a problem in a GMP facility where specific compliant date formats are required. Searching from the top of columns in list view is slow and if the term isn't found, the system temporarily freezes. There also used to be a search field at the top of Asset Assigned to Task which was very helpful but it was removed in V9. When a work order has a large number of assets assigned, applying labor to each one takes far too much time so having an option to split labor across all assigned assets would help a lot. The View Media dialog is also slow to load when an attachment contains multiple pages. On top of that, using the reset workflow in the search field at the top of list columns takes too many steps since you have to open list view/settings and apply the change manually.

“Perfect PM tracking tools”

Pros

Setting up PMs and recurring work orders works really well in my experience and I find being able to track history and usage very useful.

Cons

One thing that's missing is the ability to search data by time of day or individual shifts. Techs also constantly complain about the keystroke timer that auto-loads and refreshes and AX inputting is frustrating too.

“top-notch support and setup”

Pros

From the beginning, getting started felt easy for me and the staff have been excellent when it comes to service and troubleshooting. I've been using its different platforms since June 2000.

Cons

Because we handled the asset loading internally and built out the preventive maintenance procedures ourselves, it would have helped to have some preloaded PM templates for common equipment most companies use. The inventory workflow for parts and materials also felt a little tough, along with the key management tab.

“confusing admin side and weak support”

Pros

It works really well for my maintenance technicians and I find it simple to identify which piece of equipment needs service whenever a machine goes down.

Cons

From an administrator's perspective though the system is very hard to use. I regularly struggle to navigate the back-end because the software is so confusing. With everything involved in managing a maintenance department, not having reliable support readily available really creates extra problems.

“slow support on workorders”

Pros

Having a work order system in place has been useful for me when it comes to keeping track of repairs and related costs.

Cons

Downside is that issue resolution takes too long and callbacks about problems are not coming in on time.

“Powerful reporting for manufacturers”

Pros

Being a manufacturer myself I find this CMMS software fits very well with the way we work. It's especially useful for manufacturing businesses and I've found the reporting and material measurement features very valuable for managing operations.

Cons

This software has been excellent for business management and the reporting capabilities are a big reason why I enjoy using it. At this point, I haven't run into any problems with it.

“feature-rich but buggy”

Pros

It covers a lot of ground in my experience and feels very complete. I find it includes almost every option we might need. There are plenty of tools for personnel, assets, preventive maintenance and more, plus convenient ways to export data for deeper analysis in programs like Excel.

Cons

The interface has a few workflows that are not very simple so you have to learn how they work. For example, you might assume that double-clicking a link would open the selected item but instead you need to click once and then use an arrow near the top of the screen to slide the list and reveal the details. It can also be slow at times. A ticket that should take 5 minutes to fix can easily need 3 extra minutes just to enter the information because moving through the screens is sluggish. On top of that, it has bugs. Some issues seem fixed for a while, then show up again in a later update. For example, you may be entering details into a ticket and suddenly the browser refreshes on its own, leaving you in a completely different ticket. Other times, it throws you onto another screen and the ticket you were working on simply vanishes with no way to recover it.

“changed our workflow for the better”

Pros

This software completely changed how our company handles inventory, work orders, asset management and preventive maintenance in a very positive way. I find it much simpler now to keep everything organized and stay on top of maintenance tasks. One of the biggest advantages for us is that it is available as a one-time purchase that we actually own instead of another subscription-based product so financially it has been a much better fit over time.

Cons

Setting everything up in the system was definitely a bit tedious but it's one of those tools where the more effort you put in at the beginning, the more value you get from it in the long run.

“powerful ticketing and tracking”

Pros

This program has been a really strong fit for us. We use many of its features regularly and I find it has become our company's main ticket management system. It also handles all of our inventory control and maintenance tracking so it plays a major role in our day-to-day operations.

Cons

The only issue we ran into was a very unusual billing situation that was specific to our company. Even so, their tech support team was extremely helpful and worked with us to come up with a creative solution.

“Handy maintenance tracking”

Pros

Keeping up with scheduled maintenance is very efficient for me with this software. It provides a simple way to stay on top of everything that's due and I also find the work order reports very useful.

Cons

With version 8, you have to subscribe to the digital cloud service to review your media. On top of that, getting access to the media can be difficult at times.

“fleet-focused and highly customizable”

Pros

One thing that really works well for me is how customizable it is, even visually so the interface can match our company's look and feel. More importantly, I appreciate that it's built specifically for fleet management which makes it especially useful for distribution centers like the one I work in.

Cons

Like other more technical CMMS platforms, this one comes with a steeper learning curve. It can be configured around your specific needs but that setup has to be handled by someone from their IT team instead of by your own staff.

“User-friendly scheduling and tracking”

Pros

Using this software has made it simple for our organization to schedule, track and report everything in one place. I find the training very user-friendly and adding information into the system is easy as well.

Cons

A few of the reporting features could be improved especially when it comes to exporting information but aside from that we really love using this software for our organization.

“helpful schedule tracking”

Pros

Keeping up with every schedule feels very convenient to me and I like that each employee can see their shift a day ahead so they know what to expect in advance.

Cons

No cons so far.

“Convenient setup and customization”

Pros

From the start, I found this software very easy to use. Setting it up, tailoring it to our needs and moving between the different functions all felt very user friendly to me. Uploading employee information was also quick and simple which made the whole process even better.

Cons

One thing that could be improved is the initial training. It didn't really focus on the information that was most relevant to our business so I'd recommend making the training more customized to each user's specific needs.

“too many ongoing issues!!!”

Pros

Honestly I can't say there's much about it that I personally appreciate.

Cons

There's nowhere near enough space to cover all the problems I've run into with it.

“Simple platform”

Pros

I find it very simple to use.

Cons

Newer version still needs better debugging.

“maintenance tracking that delivers”

Pros

Managing maintenance schedules and keeping track of work orders has been very easy for me. We use it to review all building maintenance activities and stay on top of scheduled contractors and vendors.

Cons

Reporting section could be a bit more user-friendly.

“helpful work visibility”

Pros

It does a good job of keeping work organized in my experience and I like that everyone involved can clearly see what's going on at each stage.

Cons

There are times when the software loads slowly and submitting work requests can take a couple of attempts now and then.

“Versatile training and support”

Pros

The instructional videos and customer support really add value for me and I've found the product's functionality very great.

Cons

Getting comfortable with it takes some time because the learning curve is fairly long and screen updates can be a bit slow.

“work orders and reporting shine”

Pros

The work order management tools are really great in my experience and I also find the reporting features stand out.

Cons

It's not the most user-friendly system at first but once you get familiar with how it works, it really delivers good results.

“too complex for small teams”

Pros

I'm not a fan of this system overall but I will say that I've found the vendor very supportive.

Cons

Running it is too difficult and it takes far too much time. It almost feels like you need a secretary just to keep up with it. My team is only me and two maintenance guys so this setup seems built for much larger companies. It feels like smaller businesses that still need software like this were overlooked. We used Vision 3.5 before and really liked it but once it was no longer supported, we had to move to 7.0 and we absolutely hate it.

“better options”

Pros

It does a good job of tracking work orders and requests and I definitely find the ability to print reports useful.

Cons

I really liked version 6, although version 7 has some nice options too. That said, it takes quite a bit of time to set everything up and get comfortable with all the functions.

“Great work orders and pm tracking”

Pros

Using the work order system has been a big improvement for me because it moves cleanly through the entire platform. The employees who create work orders prefer it much more than the old email-based process. I find it easy to use and the snapshot-style graphical reports are very helpful. I also appreciate how well it tracks preventative maintenance along with all of our building equipment.

Cons

Since we manage a large number of buildings some of the graphical reports feel cramped when they display repair and maintenance values which can make them harder to read.

“Simple with excellent support”

Pros

The platform is very easy for me to use and I've found the support team outstanding whenever help is needed.

Cons

If there's one area I'm less excited about, it would be the reporting options.

“helpful training and support”

Pros

Learning the software has been very manageable for me and the initial training, ongoing support and monthly "Tips and Tricks" webinars have been incredibly valuable. They've helped me learn best practices and made the transition much more convenient for my staff when it comes to entering and responding to work orders.

Cons

My only complaint is that the program logs me out from time to time.

“knowledgeable team and helpful guidance”

Pros

The team really knows the product inside and out and I've found they do a very good job of showing us how to use the software in ways that fit our specific needs.

Cons

One thing I'd still rather have is a user manual I can read away from the system. The built-in help does walk you through a lot but there are times when I'd prefer to sit down with a physical book and learn about the product without needing to be at the computer.

“Accomodating support every time”

Pros

Whenever I call with a question I usually get help right away or at least within a few hours. Even better, I've found the people I speak with consistently pleasant and willing to spend whatever time is needed to walk us through our questions.

Cons

Every now and then the system suddenly shuts down. I'm not completely sure whether it's related to connectivity but it doesn't really seem like that's the cause.

“Web access from anywhere”

Pros

Being web-based makes this really convenient for me to use wherever I am and whenever I need it. I can enter information out in the field, from home, or while sitting at my desk without being tied to one location.

Cons

The data entry process is not always very simple and it can feel a bit overwhelming for someone who has never worked with a program like this before.

“Great support and flexible reports”

Pros

Whenever we need assistance, I've found the customer service team quick to respond and genuinely helpful. The reporting feature is also very flexible and we're able to customize the reports ourselves without much trouble.

Cons

At the moment the system doesn't integrate with our accounting software, particularly when it comes to purchase orders and inventory.

“Supportive team”

Pros

Working with their team has easily been one of the strongest parts of my experience with this software. Getting it implemented at our company has not been simple but their IT resources have been incredibly valuable in making sure every issue was handled one by one and that we always landed on a workable solution. At no point did they make our questions or concerns feel like a hassle and throughout the process I found them flexible, honest and transparent with us. Because of that support, the software has continued to stay in place at DISH and we are still finding additional ways to use it that help the business.

Cons

The built-in reporting has never really provided what our business needs. We regularly have to export data from the system into another data manipulation and reporting tool just to get the insights we are looking for. Although customized reports are available, they come with an extra development cost.

“reliable support every time”

Pros

This product has been very dependable in my experience and I've found the vendor always available whenever assistance is needed.

Cons

Pulling reports can be a bit tricky at times, although that may be more related to how I'm using it than the product itself.