MRI NETfacilities Reviews

“detailed tagging and issue tracking”

Pros

One thing I really enjoy is how detailed the tagging is for equipment, issue locations and similar items. I find it makes it very clear exactly where problems are happening.

Cons

Interface feels a bit tough at times. I'm not entirely sure how it should be improved but some visual refinements could help especially with hover states and the way tooltips appear.

“Quick work order submissions”

Pros

Submitting a work order is very easy for me which matters a lot since we use that feature quite frequently.

Cons

Tracking down the work orders I've submitted for my location can be frustrating. Since our agency manages multiple locations, finding the specific ones I need is harder than it should be.

“all-in-one facility hub”

Pros

Having everything in one program has been a big plus for us when managing our facility overall. I find it can be customized really well which has made it our single go-to site for just about everything, including construction, maintenance, housekeeping and other special building and property needs.

Cons

Depending on the computer it's running on, it can lock up or freeze periodically.

“instant reports and helpful support”

Pros

Everything about using this works really well for me day to day. It is simple to operate, the reports are available instantly and I've found customer service very helpful whenever needed.

Cons

Don't have any negative comments. It covers all of my daily tracking and reporting needs exactly as expected.

“Simple software”

Pros

One thing I appreciate most about Book is how easy it feels for me to use.

Cons

I haven't run into any downsides so far. It's been working exactly as expected.

“fast and effective tool”

Pros

It runs quickly for me, gets the job done effectively and feels simple to use.

Cons

There really aren't many downsides, this software has been working really well for me.

“handy mobile work orders”

Pros

Sending work orders to the maintenance team as soon as they come in has been really helpful for us especially when staff are away from a computer. I also find it does a great job of tracking labor and time for the maintenance team, as long as everything is entered properly.

Cons

A few of our tenants still prefer to call instead of logging in to submit a work order. I'm not sure whether they find the system too difficult or if calling just feels more convenient to them.

“efficient work order management”

Pros

It handles facility work orders efficiently in my experience and helps keep the process organized.

Cons

Platform isn't always very user friendly. Sometimes what users select on their side doesn't translate correctly to the facility view which causes issues. There are also agency-specific details that don't really have a proper place in the online form.

“Great admin controls”

Pros

Handling admin tasks for NF at our facility has been really convenient for me. Changing passwords is quick and I can see my own NF along with everyone else on my team at a glance which saves time. I also really appreciate being able to discuss issues directly within the ticket.

Cons

Haven't run into any problems with NF at all.

“user-friendly training and support”

Pros

Right away, the biggest advantage of this program is how user-friendly it is. Training both our maintenance team and the regular staff who submit work requests has been very simple. Whenever we run into something we're unsure about, Net Facilities support is always just a quick phone call away and they've been very helpful.

Cons

The most challenging part of getting Net Facilities to fit our needs was the chargeback setup. We needed to attach a cost centre for department chargebacks and we ended up using the "class" field for that. It works well enough but that was the trickiest part to figure out.

“Work orders and audit tracking”

Pros

Whenever something at my site needs immediate attention, I can just log in and submit a work order. It already captures all the information needed so I do not have to do any extra follow-up to get the issue handled. Another big plus is that completed work at my site is tracked and very accessible which makes it simple to show an auditor that the work was actually performed.

Cons

I do not have any complaints about this software. It is very user-friendly.

“quick work order entry”

Pros

Entering work orders with this program feels very easy to me and takes very little effort.

Cons

Nothing I dislike about it.

“fast communication with support”

Pros

One thing that really stands out to me is how quickly it communicates with the main department that handles our fixes.

Cons

There are quite a few interfaces and I'd rather it stayed more simple.

“reliable preventive maintenance tools”

Pros

Using the app has been a big help for me and I've found the preventive maintenance features in the software excellent.

Cons

Nothing significant to point out yet since we're still new to the software. We did run into a small issue while setting up inventory but the help desk walked us through it and got us sorted out.

“Very user-friendly navigation”

Pros

Everything feels easy for me to use and simple to navigate which makes the whole system very user friendly.

Cons

Other employees still have difficulty entering orders in the right place.

“BEST for multi-site tracking”

Pros

Over the past few years, this has been really helpful for me when staying on top of multiple sites and keeping everything organized.

Cons

The only thing I'd want added is the option to assign a user to more than one site.

“clean layout and simple flow”

Pros

Navigation feels very easy to me and I like that the interface doesn't get bogged down with unnecessary information. Everything is organized in a logical way so it's simple for me to find what I need.

Cons

I've genuinely loved everything about this software and don't have any complaints to mention.

“Convenient workflow”

Pros

Working through the system feels very easy to me and I appreciate that it alerts you right away if any field is left blank.

Cons

It can be a bit difficult to locate older work orders at times.

“Powerful when fully used!!”

Pros

When we take full advantage of everything it offers, this software becomes one of the most valuable tools available to us.

Cons

A few features are not very easy to reach and can be harder to access than they should be.

“clean layout and helpful dashboard”

Pros

Everything is laid out in a simple, user-friendly way and the dashboard gives me all the information I need at a glance.

Cons

A few of the permissions can feel a bit convoluted sometimes but customer service always helps sort it out quickly.