MRI NETfacilities Reviews

“Paperless task delegation win”

Pros

Being able to assign multiple tasks to staff without dealing with paperwork, phone calls, or text messages has been a huge plus for me. It also lets me keep track of how my staff is doing on specific tasks which is really helpful.

Cons

I'm very happy with this software.

“Helpful multi-user setup”

Pros

Having multiple users in the program has been really useful for us and I appreciate that each one can be customized to fit their department.

Cons

Adding PMs into the system is a little confusing and takes too many steps.

“friendly reps and attentive support”

Pros

Using it feels easy to me, the customer support team has been excellent and I've found the reps especially fantastic to work with.

Cons

Moving from one screen to another takes longer than it should and it would be better if the data were stored locally.

“user-friendly portals overall”

Pros

Both the user and vendor portals feel very easy for me to use which makes daily tasks much more convenient.

Cons

Downside is that we can't customize certain sections to fit our specific needs and the inventory module still has problems when it comes to requesting and receiving items.

“Simple work orders”

Pros

Creating work orders feels easy to me and the program is simple to navigate, even for someone using it for the first time.

Cons

The reporting is the part I'm not satisfied with. I wish there were more ways to customize it based on what I need because while the available options are good, they don't always match what I'm looking for and can feel a bit limiting.

“facilities tracking done right”

Pros

From work orders to staff scheduling to contractor oversight, this software has really helped us keep our Facilities Operations organized and on track.

Cons

My only regret is that we didn't put it in place sooner which really isn't a problem with the software itself.

“user-friendly work orders”

Pros

Navigating the software feels very easy to me. It's user friendly and creating or assigning work orders takes very little time.

Cons

Some of the reports and screen layouts still need a lot of improvement. They really should be designed more from a business or organization's perspective. A lot of the time, we need reports or details that aren't available in one place so we end up pulling information together ourselves.

“Simple item management”

Pros

Learning the system felt easy to me and handling the admin side has been just as manageable. Adding new items is quick and uncomplicated.

Cons

Keeping an audit trail with the rest of the staff can be difficult. It would also be much better if email could be used for communication through the system. Still, it's a great product overall.

“mobile access but too many issues”

Pros

Being able to use it on my phone is really helpful especially when I'm out in the field and need to get new work orders right away.

Cons

There are quite a few problems with it. The system will randomly log you out and sometimes I can't get back into the site for hours. It also doesn't offer a way to split categories on a work order when there are multiple requests.

“Helps with work order updates”

Pros

Getting email confirmations whenever I submit a work order is really useful. I'm also able to check whether the work order has been completed or is still pending which helps me stay on top of things.

Cons

Nothing specific comes to mind. I think it's a really great piece of software.

“Guided tracking features”

Pros

For me this software has been user-friendly and simple to work with. It also comes with plenty of useful features that really help with tracking and reporting.

Cons

A few times, my vendor's contact information unexpectedly disappeared. We also ran into some software glitches, including server errors.

“feature-packed and simple to launch”

Pros

It was quick to learn and using it day to day has been just as easy. It covers all the features we need which makes it a really great fit for our team.

Cons

One thing that would make it even better is having an API or additional tools for user management.

“all-in-one work order win”

Pros

Having all our service work orders in one system has been a huge plus. My technicians can add notes throughout the entire repair or service process, from the initial visit all the way to completion which helps keep customers updated the whole time. Whenever I run into a question or issue, I have a direct contact for support and that has been incredibly helpful. He really knows the system well and is always able to assist. The reporting feature has also been excellent.

Cons

Even though I really appreciate the reports, there are occasions when they don't work properly. The system can also be a bit slow at times.

“user-friendly tracking and reporting”

Pros

The system has been very user friendly for everyone on site in my experience. Training new users doesn't take much time and I've found the tracking and report generation features work really well.

Cons

At this point, there's nothing I'm unhappy with. If anything, I'd appreciate having a few more customized report options but overall the reporting choices are still quite good.

“Simple maintenance tracking boost”

Pros

Switching to this platform has completely improved how we handle maintenance across the company. I find it very simple and it includes several important features that help us manage our maintenance processes much more effectively. Work orders are now organized in one place which helped us move away from relying on pen and paper. We also have a far more detailed view of our overall operation making it much easier for us to monitor company expenses and track maintenance turnaround times. The user-by-user customization options are a big plus because they let us set up clear usage hierarchies within the system. Customer support has been outstanding in my experience and even the CEO takes time to personally respond to any concerns. On top of that, the software keeps improving, with new features being added regularly that continue to expand what the system can do.

Cons

Mobile app is functional and simple but it can occasionally be a little slow when loading. It hasn't been a major issue for us. There's also no offline mode at the moment, although we've been told that feature is already in development and should be available soon.

“maintenance accountability that delivers”

Pros

It does a really good job of keeping our maintenance team organized and on top of their work, while also helping us stay accountable both to our customers and to our own standards.

Cons

I haven't run into any downsides.

“mobile workflow with strong potential”

Pros

Using a phone to align the workflow has a lot of potential and our team is genuinely excited about the app. They'd love to see even more features added because we want to handle everything from the app without having to go back to a computer, though I realize that may be a big ask. An offline mode that syncs only new records would also be a huge help for us especially since cell coverage can be unreliable at times.

Cons

We've run into quite a few glitches and since we depend on work orders for invoicing, putting a complete process in place has been challenging. It has felt like two steps forward and one step back in a lot of areas. Keeping staff motivated is tough when nearly every step seems to require troubleshooting and that's also why I rated value for money lower given how long it has taken us to properly vet the software before being able to go live.

“flexible web-based work orders”

Pros

Compared with other options, I think the value for the price is excellent. Submitting a work order through the interface feels very easy and self-explanatory to me. We're still coming across features that turn out to be genuinely useful for our team. The company responds whenever questions come up and since the last major upgrade the features have continued evolving in ways that make the system more useful. There are very few dead ends where I can't accomplish what I need and the ones I've run into seem to get resolved if you report them. It's fully web-based so there's no software on our side to maintain. There are no user limits, permission changes are simple to make and we handle most of the setup ourselves instead of having to send something off and wait for formatting. Customer service has also been helpful in my experience.

Cons

One thing that still feels a little awkward is the menu layout and it can take time to remember where a rarely used option is located. If you're in the middle of something and realize you need to add an item to a menu, you can lose the work you were doing, although that does seem to be improving since some menus now include add buttons. The help section could also do a better job, though it has been getting better over time for those of us who would rather not call support.

“responsive team and useful updates”

Pros

They're very receptive to feedback and willing to roll out updates and changes that actually support customer needs which has really impressed me. They've also been extremely attentive to what we need and I've already recommended the service to others and would continue to do so.

Cons

The app still doesn't have a way to copy people onto new work orders and on some phones it can be a bit glitchy or slow at times.

“Powerful after setup”

Pros

Once everything is set up, the system feels very powerful to me and I've only run into occasional minor issues.

Cons

It would be really helpful if overdue work orders could trigger reminder emails to the assignees. Ideally, the person assigning the work could choose how often they go out, like once a day or once a week.