MRI NETfacilities Reviews

“feature-rich tool”

Pros

There are a lot of features built in and I was really impressed by how much I could do with asset entries. I also found the software consistently simple to use.

Cons

While I was using it, there was a bug that prevented me from copying assets along with their PM schedules and it kept throwing an error message. To AMT support's credit, they did listen to my request and eventually fixed it. The frustrating part was that they never let me know it had been resolved so I ended up finding out on my own.

“Constantly improving and convenient”

Pros

One of the biggest reasons I've stayed with this platform year after year is how consistently the team updates it based on customer feedback. That really stands out to me. I've found their customer service excellent and the platform feels very simple to use. They also keep improving the search experience which makes it faster and simpler for me to find the information I need within my site.

Cons

There's very little about this software that I don't like.

“friendly software”

Pros

It has been a really positive experience using this tool. It feels very user-friendly and I honestly think the customer support is some of the best I've had with any software. The team is genuinely helpful, takes support seriously and responds within a reasonable amount of time.

Cons

One thing I'd still love to see is more customization when it comes to how data is displayed, how reports are set up and the forms our staff use to submit work requests and similar items.

“work orders made effortless”

Pros

This software has really simplified our workflow. I find it makes things much more manageable both for the person entering the work order and for the employee handling the job itself.

Cons

My use of the software has been fairly limited so at this point I honestly do not have any complaints.

“flexible site building delight”

Pros

Using it feels very easy to me and I really appreciate how flexible it is when creating each site to match exactly what we need.

Cons

For a company with such a small number of employees, the yearly renewal price can feel a bit off-putting. A scaled pricing structure would make that cost much easier to accept.

“Reliable around-the-clock tool”

Pros

It has been easy for me to use and I honestly haven't heard any complaints from the people who rely on it even more than I do especially our Airport Operations Center team that runs 24/7.

Cons

One thing I don't care for is the way it logs off automatically at random times which makes the issue tough to reproduce quickly enough to troubleshoot properly.

“Paperless tracking upgrade”

Pros

It really reduced the amount of paperwork we had to deal with and gave us a much better electronic record to follow in my experience.

Cons

There are times when the system freezes but that feels fairly normal for a newer piece of software.

“user-friendly access anywhere”

Pros

It's very user-friendly and I can access it from anywhere instead of being limited to the office.

Cons

The only downside is the cost attached to it. If the price were a bit lower, it would definitely make it more appealing.

“Simple service request tools”

Pros

The interface feels very simple to me so our clients can quickly request building services or submit maintenance issues without confusion. It also comes with a wide range of tools that help our team organize and schedule repairs making it much easier for us to stay on top of requests and ensure nothing gets missed.

Cons

I'd still like to see more flexibility when it comes to reporting. Having the option to create more customized reports would really elevate the software and make it even more useful.

“flexible tracking across facilities”

Pros

Our Facilities Department gets a lot of value from how flexible this software is. We can keep track of many different parts of the department, including workloads and I find it gives us strong accountability for employees, tenants and vendors across the board.

Cons

Missing feature is electronic signature support in the system for key receipt and other important documents that need to be signed. I'm also not happy that the mobile app doesn't let you send news, events, or other important updates through the system which makes it harder to keep management and users informed.

“Customizable and efficient workflow”

Pros

Right away, the flexibility of this system stood out to me, along with how simple it is to use. I found it doesn't take much training to get comfortable with it and handling work orders, assets and inventory feels very easy.

Cons

No complaints. I'd only like to see even more improvements and additional customization options to better match specific needs. Other than that, I'd definitely recommend this product, it's worth trying and I don't think you'll regret it.

“user-friendly for work orders”

Pros

Getting started with it is pretty easy and it doesn't take long for anyone to understand how it works. It's not overly complicated which is exactly why I enjoy using it for all of my work orders.

Cons

There really isn't much to complain about, except that closing a work order can sometimes follow a different process than the others. Because of that, you just need to pay close attention and check which WO falls under which criteria.

“Work orders made simple”

Pros

Being able to submit our work orders, make edits and communicate or discuss the W.O.s in one place has been really useful for us.

Cons

It's missing a vehicle booking system which would make it more complete.

“autopilot boosts daily workflow”

Pros

From the start, I found this software very easy to use and the autopilot feature has really stood out for me.

Cons

There are still a few minor issues to work out. Every now and then, when I close a work order, it doesn't get filed immediately.

“Fast work order processing”

Pros

Entering and processing work orders feels very easy to me which makes the whole workflow much more efficient.

Cons

Only downside is the lag when opening work orders for editing since it takes longer than it should.

“simple work order submission”

Pros

Submitting a work order feels really easy in my experience.

Cons

There are quite a lot of features and that seems to make the website slow down sometimes.

“Reliable for maintenance tracking”

Pros

It works really well for us when it comes to handling work orders, inventory and preventive maintenance.

Cons

Biggest problem is how the infrastructure was originally set up by our IT department without any input from the maintenance team that actually uses it. Since IT is now outsourced and nobody on-site knows how to reprogram the system, I'm stuck and can't update or modernize the software to keep up with changes in the building.

“helpful dashboard and menus”

Pros

Menu-driven setup feels really convenient to me and I find the dashboard gives a clear overall view at a glance.

Cons

One thing that's missing is the ability to search using two criteria at once, like site and originator.

“organized flow”

Pros

Layout feels simple to me, pretty easy to navigate and it keeps everything well organized.

Cons

Every click opens a new tab which gets annoying and it really needs push notifications.

“user-friendly tool”

Pros

Product feels very flexible and easy for me to use which has been a big plus for our team.

Cons

I'd really like to see updates and improvements rolled out faster, along with more options to tailor it to our specific needs.