Odoo MRP Maintenance

“Poor support and costly service issues”

Pros

At first, what appealed to me most about this software was how simple and user-friendly it felt. I also find the CRM management useful and communicating with customers through the platform is another positive point for me.

Cons

System charges extra to prepare quotes and issue invoices. The implementation process is slow and confusing, takes a long time to complete and needs several corrections. Even when the mistake is on their side, they still charge to fix their own error. There is no phone support channel, even though Brazilian law requires a telephone contact option. The director seems to care very little about customers and if you lose your patience because of the losses caused by them, he sends an email threatening to suspend your access to the system. It's a large company with a good tool but completely unprepared for Brazilian customers. Maybe that will improve in a few years.

“flexible upgrade path”

Pros

A free version is really helpful for me as a new user because it gives me a chance to get comfortable with the platform first. Once my usage grows and I feel more confident using it, I can always move up to the paid version.

Cons

One downside is that it really takes two screens to properly view changes as you work. On top of that, building webpages for phone, tablet and monitor display still needs separate tweaking for each view.

“user-friendly modules and strong value”

Pros

Getting started with it feels very easy to me, even without coming from a specialized background. I find every module quite user-friendly which makes day-to-day use much more comfortable. One of the biggest advantages for me is the value for money because it provides plenty of functionality without feeling too complicated or overpriced. The ability to customize it around business requirements is another major benefit and since many clients already know and trust the brand, I find adoption happens more naturally.

Cons

The downside is that there is no module-wise pricing. You pay a single cost for a full set of apps, including ones the company may never actually use. It would be much better to have the option to pay only for the modules that are useful to the business, so the overall cost could be lower.