Melissa Z.
Health, Wellness and Fitness, 1-10 employees
Less than a year
“flexible upgrade path”
Pros
A free version is really helpful for me as a new user because it gives me a chance to get comfortable with the platform first. Once my usage grows and I feel more confident using it, I can always move up to the paid version.
Cons
One downside is that it really takes two screens to properly view changes as you work. On top of that, building webpages for phone, tablet and monitor display still needs separate tweaking for each view.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Eduardo C.
Printing, 11-50 employees
More than a year
“Poor support and costly service issues”
Pros
At first, what appealed to me most about this software was how simple and user-friendly it felt. I also find the CRM management useful and communicating with customers through the platform is another positive point for me.
Cons
System charges extra to prepare quotes and issue invoices. The implementation process is slow and confusing, takes a long time to complete and needs several corrections. Even when the mistake is on their side, they still charge to fix their own error. There is no phone support channel, even though Brazilian law requires a telephone contact option. The director seems to care very little about customers and if you lose your patience because of the losses caused by them, he sends an email threatening to suspend your access to the system. It's a large company with a good tool but completely unprepared for Brazilian customers. Maybe that will improve in a few years.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Brent D.
Food & Beverages, 11-50 employees
More than a year
“broken promises and delays”
Pros
As an ERP overall, I find it offers strong functionality for a small business. The software itself feels easy, simple to use and works well as operations grow.
Cons
The biggest problems were dishonesty, unprofessional behavior and promises on deadlines that were never kept. They also refused to commit to a firm target date for the software development.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Blerta K.
Education Management, 1-10 employees
More than a year
“all-in-one invoicing win”
Pros
Once everything was configured and running, I found it a huge plus to have invoicing, contact management and sales tracking all under one roof. I really appreciated not having to pay for three separate tools to handle those functions.
Cons
Customer support has been inconsistent. I reached out a couple of times with technical questions about transaction management and the answers I got were so vague that they didn't really help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Christine
Telecommunications, 500+ employees
Free trial
“centralized tools but a steeper learning curve”
Pros
Bringing business management together under a single subscription is something I find especially handy when getting started. I also see the free website builder as a nice bonus.
Cons
I didn't use it for very long but from the little time I spent with it, it felt more complicated than using WordPress + Hostinger for building and hosting a website. I mainly tested the CRM which was easy, while the website builder was a bit less simple.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Benjamin T.
Telecommunications, 101-500 employees
Less than 6 months
“all-in-one and scalable”
Pros
Managing everything in one system has been really helpful for me because it lets me handle many different parts of the business in one place. I find the modules quite flexible and once everything is properly set up, it saves a lot of time. It also works well as the business grows which makes it feel like a great long-term option to me.
Cons
Getting started can feel confusing pretty quickly especially at the beginning. The setup process takes a fair amount of time and not every part of the system feels simple. A few features also seem a little unfinished or still require manual adjustments which can be frustrating now and then.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Marketing and Advertising, 500+ employees
Less than a year
“integration headaches and missed leads”
Pros
Combining sales management, CRM and accounting together in one platform is definitely useful in my experience. I find it covers a lot in one place, grows along with the business and also gives me integration options whenever needed.
Cons
We've run into a lot of syncing problems with the native integration software. Leads regularly fail to come through and the setup is pretty complicated if you're not very technical. It's not a good fit for businesses that want simple, convenient integrations and easy CRM management.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Anonymous
Food & Beverages, 101-500 employees
Free trial
“organized tools and clear interface”
Pros
Right from the start, I found the interface very user-friendly and getting to the tools I needed was simple. One of the most useful parts for me is how well the software manages and assigns users, centers and departments in an organized way.
Cons
That said, the system still needs some improvement and updates. Shift tracking should be automated from A to Z, the update tools are very expensive and the system also seems vulnerable to hacking.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Elon E.
Financial Services, 500+ employees
Less than a year
“all-in-one and scalable tool”
Pros
Keeping CRM, accounting, operations and everything else in one place is the biggest advantage for me because it cuts down on constantly jumping between different tools. I find the platform fairly easy to use, scalable as needs expand and full of customization options especially for the price.
Cons
A few features still feel somewhat unfinished or not as polished as they could be and setting up customizations the right way can require some technical know-how. It can also start to slow down when a lot of modules are being used and customer support is not always as quick to respond as expected.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Eugene S.
Information Technology and Services, 11-50 employees
More than a year
“live reports and fast imports”
Pros
Live reporting is one of the biggest benefits for me, as long as the actual data gets entered in the first place. We did have to bring in someone to fix the API but once that was handled, I found it capable of transferring transactions from another platform which works well enough for us. The CSV imports for 1099s and adding customers were also much quicker than I expected.
Cons
At the top-level view, it's frustrating to see where an invoice sits within an entity especially since that detail doesn't show up when you run a report. On top of that, the tools for building custom reports are really frustrating to work with.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 101-500 employees
More than a year
“user-friendly modules and strong value”
Pros
Getting started with it feels very easy to me, even without coming from a specialized background. I find every module quite user-friendly which makes day-to-day use much more comfortable. One of the biggest advantages for me is the value for money because it provides plenty of functionality without feeling too complicated or overpriced. The ability to customize it around business requirements is another major benefit and since many clients already know and trust the brand, I find adoption happens more naturally.
Cons
The downside is that there is no module-wise pricing. You pay a single cost for a full set of apps, including ones the company may never actually use. It would be much better to have the option to pay only for the modules that are useful to the business, so the overall cost could be lower.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Damian
Computer Software, 1-10 employees
Less than 6 months
“all-in-one ecosystem that delivers”
Pros
Working within one ecosystem has been really helpful for me especially for my clients since all the services are available in one place. I have also found customer service reliable and have not run into any problems with them.
Cons
A few of the more advanced modules come across as somewhat basic when compared with dedicated tools. Customization can also become expensive if you need anything beyond the standard setup.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Nataliia T.
Information Technology and Services, 11-50 employees
Less than 6 months
“simple setup but limited depth”
Pros
From my experience, getting started with it is pretty easy because most of the features feel simple and direct. There is not much need for lengthy customization which makes it a great option for small to medium-sized organizations.
Cons
Once more advanced functionality is needed, it stops being the best fit. In larger organizations that handle big volumes of data, it becomes harder to classify and filter information with real precision.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
7
Manuel
Computer Software, 1-10 employees
More than a year
“powerful erp with global community”
Pros
I find it to be a really great ERP for both small companies and larger businesses. The CRM, sales management and invoicing features work very well for me and having such a large global community around it is a huge plus.
Cons
Certain versions come with major structural changes and that can cause compatibility issues with custom modules that were built for older releases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Apparel & Fashion, 11-50 employees
Less than a year
“flexible platform for growth”
Pros
Bringing CRM, invoicing, sales and many other modules together in one platform makes this a really flexible business solution for me. I find it scales well as the company grows and the customization options are strong enough to adapt to different needs.
Cons
Getting everything set up does take a while and some modules can feel a bit complicated when you're just starting out. There are also occasional performance slowdowns when handling larger amounts of data or when many apps are turned on.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ryan P.
Design, 1-10 employees
Less than 6 months
“Customizable modules that grow with you”
Pros
One of the biggest advantages I see is the modular setup. I can choose only the apps I actually need, whether that is CRM, inventory, accounting, project management, e-commerce, HR and more and then expand later by adding other modules as the business grows.
Cons
The downside is that even though the modular pricing looks flexible at first, it can become expensive pretty quickly once you start enabling a lot of features or adding more users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Hospital & Health Care, 11-50 employees
Less than a year
“all-in-one business hub”
Pros
Keeping everything in one suite really cuts out the hassle for me of juggling separate tools, since it brings CRM, sales and accounting together in a single centralized system.
Cons
To set up system and configure properly can take quite a bit of time and it's often complicated enough that you may need technical help or even outside consultants.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yatra P.
Retail, 500+ employees
Less than 6 months
“Perfect value powerhouse”
Pros
Keeping everything in one integrated system has been the biggest advantage for me. It handles sales, CRM, inventory, HR, accounting and projects all in one place which makes day-to-day work much more convenient. It also automates a lot of tasks like invoicing, workflow approvals and follow-ups and that ends up saving a lot of time. I find the platform user-friendly, customizable and overall a very good value for the money.
Cons
One downside is that customer support can feel a bit slow on the lower-priced subscriptions. Service does seem faster once you move to a higher-tier plan.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Information Technology and Services, 1-10 employees
Less than 6 months
“frustrating setup and awful support”
Pros
Honestly, I can't point to anything positive here. I've been building websites since 1998 and even with that experience, figuring out how this works was incredibly difficult for me. It really feels unnecessarily complicated, almost as if you're expected to hire someone just to be able to use it properly.
Cons
Using this software is confusing and hard to figure out and the documentation doesn't help much at all. On top of that, the cost climbs quickly once you start adding features and the support is terrible.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Maeva K.
Hospitality, 1-10 employees
Less than 6 months
“too complex for a small business”
Pros
From what I've seen, it seems especially suited to structured SMEs that already have clearly defined processes and either dedicated internal resources for setup or a substantial budget for external consulting.
Cons
For a small business, this solution is complicated to implement. Data migration is heavy and not very well guided, customization through Studio is still limited even for fairly basic needs and some features require coding or help from consultants. The Rental module also does not fit accommodation rentals. On top of that, the onboarding and support fall short of what is promised which makes the tool hard to use independently for a very small company. There is no real functional support.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
2