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Overview
Okdesk helps service teams manage field operations and asset maintenance through a centralized CMMS that organizes requests and automates work orders. While its extensive features may initially overwhelm new users, its scalable design supports mid-sized and large teams focused on consistent, high-quality technical service.
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Starting Price
Custom
Okdesk Specifications
- Work Order Management
- Maintenance Logs
- Dashboards
- Mobile Access
What Is Okdesk?
Okdesk is a Computerized Maintenance Management System (CMMS) and Helpdesk solution available through web and mobile platforms. It allows businesses to efficiently manage support tickets, field service operations, and maintenance tasks from a single system. With tools like a robust ticketing system, mobile access with offline functionality, and an asset registry featuring digital passports and QR code tracking, Okdesk helps businesses enhance technician productivity, minimize service delays, and maintain complete asset visibility.
Okdesk Pricing
Okdesk price is structured to provide flexible options that cater to varying business needs. Packages include:
- PROFI: 8,000 ₽/month for 5 licenses
- EXPERT: 15,000 ₽/month for 10 licenses
- EXPERT 30+: 58,000 ₽/month for 30 licenses
- TURNKEY: 79,000 ₽/month for 20 licenses
Disclaimer: The pricing is subject to change
Okdesk Integrations
The software supports integration with multiple systems and platforms, such as:
- Wialon
- ATOL Service
- R-Keeper
- TeamViewer
- Slack software
Who Is Okdesk For?
Okdesk software is ideal for a wide range of industries and sectors, including:
- Information technology
- Retail
- Hospitality
- Healthcare / medical devices
- HVAC
Is Okdesk Right For You?
Are you a rapidly growing or established service company seeking a unified platform to eliminate chaotic request management and drastically reduce asset downtime? Okdesk is your best fit, offering high scalability and solving the pain point of scattered communications by consolidating all service requests into a powerful, omnichannel ticketing system. The software adheres to high security standards and is formally recognized for its adherence to official regulations, being Included in the Unified Register of Russian Software.
The platform is trusted by major brands like KFC and lamoda, demonstrating its robust capability to manage complex operations across large retail and food service chains.
Still doubtful if Okdesk is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Okdesk Features
Reports And Dashboards
Okdesk enables organizations to analyze key performance indicators through interactive dashboards and prebuilt reports. It helps track profitability, expenses, and service metrics, offering real-time visibility into workloads, SLA compliance, and performance trends to support better decision-making and operational efficiency.
Contracts, Payments And SLA Control
The platform streamlines the management of contracts, payments, and service levels by linking agreements to specific clients. It monitors deadlines, tracks compliance with SLA terms, and automatically flags overdue tasks, ensuring timely delivery and maintaining consistent service quality across all customer engagements.
CRM System And Client Relationships
Okdesk incorporates a comprehensive CRM module that centralizes customer and company data. It records complete interaction histories, links tickets to relevant accounts, and maintains up-to-date contact information, allowing businesses to manage relationships effectively and ensure accurate tracking of all client-related activities.
Multichannel Support
The software consolidates customer communications from multiple sources, including email, phone, Telegram, and web portals, into a unified interface. This multichannel approach ensures that every service request is captured, organized, and prioritized efficiently, enhancing responsiveness and improving overall customer satisfaction.
Ticketing And Service Requests
The ticketing feature centralizes and streamlines service workflows through customizable templates, categories, and priority rules. It supports preventive maintenance scheduling, technician assignment, and progress tracking, helping organizations reduce service delays, eliminate duplicate efforts, and maintain structured maintenance operations.
Pros And Cons of Okdesk
Pros
Convenient ticket system for quick management
Interactive maps visualize serviced infrastructure clearly
Customizable automation across diverse service processes
Cons
Software interface may seem dated
Performance can be slow under peak hours
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Frequently Asked Questions
Does Okdesk offer an API?
Yes, Okdesk provides an API.
What types of pricing plans does Okdesk offer?
Okdesk offers flexible pricing plans: PROFI (8,000 ₽/month for 5 licenses), EXPERT (15,000 ₽/month for 10 licenses), EXPERT 30+ (58,000 ₽/month for 30 licenses), and TURNKEY (79,000 ₽/month for 20 licenses). Get in touch for a personalized Okdesk pricing quote for your business today!
What level of support does Okdesk offer?
Okdesk offers support through a client portal and email.
Does Okdesk have a mobile app?
Yes, Okdesk includes mobile applications for both field technicians and clients.
What language does Okdesk support?
The software is available in English, Romanian, Russian, Spanish and Ukrainian.
Who are the typical users of Okdesk?
Okdesk features are used by organizations across various industries and sectors, including information technology, retail, hospitality, healthcare/medical devices, and HAVC.
What other apps does Okdesk integrate with?
Okdesk integrates with multiple platforms, including Wialon, ATOL Service, R-Keeper, TeamViewer, and Slack software.