Reftab Reviews

“flexible platform with stellar support”

Pros

Right from the start, I found the support team amazing, fast to respond and clearly very knowledgeable. The software itself feels flexible, simple to navigate and it keeps improving with new features being added regularly.

Cons

Most of the things we've liked the least are already being worked on or are at least on the roadmap to be addressed. The only real downside is that expanding the platform gets expensive and the pricing could be more reasonable as the organization grows.

“handy tracking and email alerts”

Pros

Navigating the system feels easy and simple to me. It helps me keep track of everyone in one place and I can even send overdue gear reminder emails directly from within the platform.

Cons

One thing that gets frustrating is when I click on someone from a list and then go back, it jumps me to the top instead of returning me to the same spot, so I have to scroll all the way down again.

“inventory visibility that really helps”

Pros

One thing that has been really useful for me is being able to track inventory items and mark them either as consumables or assets. It also helps a lot to view stock quantities right away without having to physically count everything or even check whether a certain IT peripheral is already in inventory.

Cons

A downside with the app is that it doesn't show the activity history for consumable items. There are times when it's important to check whether an item was checked out to someone and that information isn't available in the app, so I have to go back to a PC to look it up.

“reliable asset tracking setup”

Pros

There's a clear and practical way for me to manage both virtual and physical assets with this software. It also connects well with a wide range of systems which helps keep records current and accurate without much extra effort.

Cons

One limitation is that it doesn't provide a built-in way to export cost per asset per person into Excel for a standard time period. It can be done if someone is fairly skilled with Excel but it's not available out of the box. It would also help to have preset images for assets, since right now I have to search for them myself and the options aren't consistent across all asset types.

“powerful inventory and integrations”

Pros

The inventory management tools have been a big plus for us especially the low-stock alerts that help us stay ahead of item shortages. I also really appreciate how customizable it is because it fits our workflow well. Coming from an IT background, I especially like being able to connect it with our environment through the built-in Autopilot and Dell integrations.

Cons

One thing that gets frustrating is that the system only lets you keep one window open at a time. That becomes especially annoying when I'm trying to look at assets while also printing labels for them.

“Customizable tracking with useful history”

Pros

Checking equipment in and out feels very easy to me and the ability to add custom device details is a big advantage. I also find access to device history really helpful since it lets me see how the equipment was used and handled before its most recent loan.

Cons

A few parts of the interface are awkward to navigate because they do not lead you anywhere useful. For example, in the Loanees section, you can open a user and view their loan history but you cannot click directly on any listed item. Instead, you have to copy the ID and paste it into search just to pull up more details.

“student reservations work beautifully”

Pros

Using this system has been very easy for me and the interface feels really user friendly. The reservation feature has been especially useful for our students because they often need the same materials and can reserve them for the day that works best with their schedules.

Cons

One thing I'm not a fan of is having to create BAR-CODEs manually. It would be much better if the system could auto-generate them to help avoid duplicates, while still letting us edit them when needed.

“fantastic accessibility for drivers”

Pros

The accessibility is one of the biggest strengths in my experience. Our drivers can complete both pre- and post-trip tasks without delays and everything gets handled accurately without unnecessary hassle.

Cons

There's just too much information on the screen at once. It would be better if the interface were aligned so users only see what they actually need which would help reduce confusion.

“asset tracking done right”

Pros

Compared with other asset management tools I've used, this one makes handling assets and licenses much more practical. Stock auditing feels easier and checking items in and out takes far less effort for our team than with most other systems.

Cons

User portal is a weak spot especially on mobile devices where it doesn't function very well at all. Reserving multiple assets at once also feels clunky and not very aligned.

“inventory alerts keep us organized”

Pros

Keeping our large inventory organized has become much easier with this system. Since we have a lot of moving parts to manage, the automated alerts sent to employees have really helped us stay on track.

Cons

One area that hasn't worked well for us is the audit system. I wasn't able to complete an inventory audit through it because it seems like it only functions properly when inventory is scanned. Since we don't use a scanning system, I had to handle the audit manually instead. If there's a workaround for that, I'd really like to know.

“well-documented and secure setup”

Pros

One aspect we really value is how thoroughly everything is documented. Most issues can usually be solved just by referring to the documentation which has saved us a lot of time. The SSO integration has also worked very well for us and helps maintain a high level of security.

Cons

I'd still like to see the built-in ticketing and I'm hoping that's already on the roadmap. Aside from that, I really haven't had any major complaints, other than one billing issue that was resolved quickly.

“simple asset tracking workflow”

Pros

Navigating and managing everything feels very easy. I can easily keep track of items, move through different sections, add details and handle multiple assets without much difficulty.

Cons

The number of assets you can add is somewhat limited and when there are multiple loanees, the system can get overloaded and take longer to load.

“asset tracking that delivers”

Pros

After working with it for several years, it became clear to me that the platform offers far more than I originally expected. One feature I especially value is the detailed asset tracking, since we always know where items are and where they've been. I was also really pleased to discover that it can send emails on our behalf to people borrowing items, something I only recently learned with help from one of their very knowledgeable team members. Their patience and clear guidance made a big difference for us.

Cons

One small thing I'm not keen on is that I couldn't set an email to go out every six weeks. Still, it's not a major problem. Until last week, I didn't even realize the system could send emails at all, lol.

“Reliable support and useful updates”

Pros

This software has proven to be an excellent fit for our organization's needs. The steady rollout of new features keeps it valuable and we've consistently had positive experiences with the support team whenever help was needed.

Cons

We honestly do not have any complaints. It meets our organization's needs well and any issues that have come up have always been resolved quickly.

“powerful integrations and fast updates”

Pros

Strong integration with widely used tools is one of the things that impressed me most especially when paired with the Automated Workflows feature. The interface feels clean and mostly easy to use, even though a few sections can occasionally feel a bit confusing. It's also nice to see the product evolving quickly to support newer third-party services like the recent Apple Business Manager integration.

Cons

My biggest frustration is that the UI doesn't offer much flexibility in personalizing an asset's page layout. All of the custom fields are grouped together and there's no way to organize them into separate sections, for example. That's probably the main issue I'd want to see improved.

“clean tracking that delivers”

Pros

Right from the beginning, the system did exactly what I needed without adding unnecessary clutter. It keeps track of everything efficiently without becoming another platform I constantly need to manage. The clean and fast experience, along with details like who has an item, when it's due back and what condition it's in, makes it feel designed for people actively handling equipment rather than just supervising it.

Cons

At the same time, it still feels a little too limited in places. It works well for asset tracking but the workflow side gets clunky pretty quickly. I can't really shape it the way I want since there's no real automation, no meaningful bulk logic outside of imports and the integrations seem pretty limited unless I'm missing something. The interface is clean but it also feels a bit dated. On top of that, some settings are hidden a few clicks down and updating a lot of items at once is more painful than it should be.

“flexible features at a stellar price”

Pros

Flexibility is one of the main reasons this tool stands out to me especially since new features and integrations are introduced so consistently. The integration capabilities are very useful, the software licensing management works extremely well and there's a lot of flexibility in how we can use the platform. The pricing has also been excellent in my opinion.

Cons

It would be nice to have more control over branding and interface design especially for colors and logos. It's not a major issue, just more of a nice bonus to have. The location options also feel a little limited and since not every item is assigned to a specific person, we're still working out a consistent way to assign those to a generic loanee.

“powerful tools anywhere”

Pros

Getting started with this platform takes very little time and learning how to use it feels quite natural. Even with that simplicity, it still includes all the features teams need to do meaningful work. Being able to access it anytime from any device has been very convenient for us, while the built-in security gives real confidence that data stays protected.

Cons

A pricing model that feels more practical and user-friendly would make choices easier, help convert more trial users into paying customers and support better long-term retention by matching the cost more closely with the value provided.

“Simple UI with flexible setup”

Pros

From the moment I started using it, the interface felt easy to understand. Adding new items or devices is also very easy since users can include either minimal details or much more detailed information depending on their needs.

Cons

There is a bit of a learning curve for new users who are not very comfortable with technology. It also takes some adjusting to get barcodes and QR codes set up just right.

“Great integration that delivers”

Pros

The Azure integration and QR code labeling setup immediately made asset tracking much more efficient for our workflow. The iPhone app feels simple and performs very well in the field and whenever I've needed support, the team has responded quickly and resolved issues efficiently.

Cons

Nothing major to complain about. Like with any software, there's always some room to polish the UI a bit more but it hasn't affected day-to-day use at all.