Service Channel Reviews

“Simple to understand and use to invoice customers and contractors alike.

Pros

This was implemented by a large customer of ours to assist with invoicing. We have since been able to expedite and process our payments and invoicing more efficiently than before.

Cons

I wish it were easier to search for existing work orders, or that partial/filtered searches were available. Beyond that, the flexibility and information provided with each work order are helpful.

“A great tool to manage store issues and communication to the vendor base or corporate partners.

Pros

As a Facilities Manager, I place high value on ease of use for the field and its versatility. Our staff uses ServiceChannel for multiple store issues: repair and maintenance, loss prevention, including alarm issues and requests for various things, finance issues, including inventory control and auditing matters, operational issues and requests. Overall, it is extremely useful, and we are expanding its use all the time. One of the nicest features for store associate use is that it is very easy to understand; you don't need to be tech-savvy. Creating new service requests is simple with drop-down boxes that are self-explanatory, and the system guides the user to the next screen. We are very pleased with this tool and will continue using it as we grow.

Cons

There have been numerous upgrades lately, which is generally good, but they often cause the system to run slowly. New bugs develop as a result of the upgrades, though they eventually get resolved.

“Strong end user experience, but with a slightly complicated back end

Pros

ServiceChannel was our mode of communicating all site-level service/maintenance needs for two years until we switched to a different service. From an end-user perspective, ServiceChannel allowed extensive customization in pulling reports, had a mobile app (that worked even better than the web-based version), and was very functional for daily use in submitting tickets.

Cons

The back end of ServiceChannel was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already using for other purposes that had service ticket capabilities.

“Absolutely the best FM product on the market

Pros

Their developer-friendly API makes it Direct for us to transfer data from ServiceChannel to our application.

Cons

We have not experienced any problems with ServiceChannel so far. All the APIs are well-documented, and their support engineers are readily accessible.

“Great software, features, and network!

Pros

Simple to use. Reporting.

Cons

There is a lack of easy access to advanced training for our team members without significant coordination.

“User Friendly

Pros

Simple for the facilities team and the store team to use.

Cons

I don't care for the new invoice layout.

“Easy experience for stores

Pros

Easy to use once it is configured.

Cons

Changes to issue lists, trades, and providers can be confusing for someone who doesn't make updates regularly.

“Best CMMS Platform out there!

Pros

Clear. All-encompassing. Effortless.

Cons

Offers an abundance of information. More than we can manage.