Service Channel

Good for project team management

Pros

Offers convenient tools for managing project teams, straightforward to use.

Cons

The project management module still needs enhancement.

Not at all user friendly when you only need it occasionally

Pros

I like the idea behind it. If executed properly, it has the potential to be an excellent tool for handling service and warranty tasks, but it's bewildering in my present role. On a positive note, they offered a three-hour training session to explore the software and its features.

Cons

While the concept is great, it doesn't quite fit my use. A client set it up for dispatching service work, but as a general contractor, it's confusing since we don't perform the work ourselves. I wish the training had been more tailored to whether you're a GC or a subcontractor. The owner training should also be more thorough, as even our client who bought the software has faced some challenges in setting up jobs and determining which features to use.

Easy way to recieve and accept work orders

Pros

ServiceChannel is an efficient way for contractors to receive and accept work orders from customers.

Cons

The approval process after work order completion can be quite lengthy, causing delays in invoicing.