ServiceChannel helps businesses manage facilities by automating work orders and optimizing service provider performance across locations. While the platform’s extensive features may require some training for new users, its powerful capabilities make it a solid choice for businesses aiming to streamline operations and improve efficiency.

Service Channel Specifications

Work Order Management

Maintenance Logs

Purchasing

Incident Management

View All Specifications

What Is ServiceChannel?

ServiceChannel is a cloud-based platform tailored to facilities management, serving retail, healthcare, and hospitality industries. It offers solutions to automate workflows, optimize vendor performance, and centralize data across multiple locations. Businesses use it to improve operational efficiency, reduce maintenance costs, and enhance service delivery. By streamlining processes, ServiceChannel helps organizations address common challenges like manual tracking, inconsistent service quality, and high operational overhead, making it a valuable option for managing complex facility needs.

ServiceChannel Pricing

ServiceChannel cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

ServiceChannel Integrations

Watch a free ServiceChannel demo to learn about its integrations.

Who Is ServiceChannel For?

ServiceChannel software is designed for businesses of all sizes across different industries and sectors, such as:

  • Restaurant
  • Grocery
  • Retail
  • Convenience store
  • Healthcare
  • Financial services
  • Education

Is ServiceChannel Right For You?

ServiceChannel is a great choice for businesses looking to optimize facility management. It streamlines workflows, reduces operational costs, and improves service quality by providing data-driven insights. Centralizing vendor management and enhancing asset tracking enables businesses to boost efficiency, ensure compliance, and make smarter, more strategic decisions for growth and long-term success.

Still not sure if ServiceChannel software is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision. 

Service Channel Features

ServiceChannel’s asset management solution tracks the lifecycle of assets across multiple locations, helping businesses optimize maintenance schedules and manage repairs or replacements. This improves asset reliability, reduces downtime, and extends the lifespan of equipment, ensuring businesses can operate smoothly without unexpected costs.

how it worksSee How It Works

Provider performance management enables companies to evaluate and optimize vendor effectiveness using data-driven insights. By tracking service quality and timeliness, organizations can make informed decisions to ensure they work with the best providers, ultimately improving service delivery and reducing costs.

how it worksSee How It Works

The software provides robust data analytics and insights to help businesses make strategic decisions. It aggregates data from various sources to identify trends, measure performance, and improve operational efficiencies. With these insights, organizations can better manage resources, reduce costs, and enhance service quality.

how it worksSee How It Works

This feature helps businesses maintain regulatory standards and mitigate risks by tracking and managing compliance-related tasks. By automating compliance checks and documenting adherence to regulations, businesses reduce the risk of penalties and ensure smoother operations across locations.

how it worksSee How It Works

ServiceChannel’s capital planning and project management tools help organizations plan, execute, and track long-term projects. By streamlining budget allocation and project timelines, businesses can make better investment decisions and ensure capital is spent efficiently, ultimately improving facility performance and supporting growth.

how it worksSee How It Works

Pros and Cons of Service Channel

Pros

  • Easy to use and well-suited for daily tasks
  • Provides flexibility in pulling detailed and customized reports
  • Customer support is highly rated, with dedicated account managers
  • Helps manage and track work orders with timestamps and name stamps
  • Supports various languages and currencies

Cons

  • Difficult to manage and integrate into large organizations
  • Setup process is time-consuming and requires reviewing extensive data
  • Lacks robust features for tracking individual equipment assets and their lifecycle

Service Channel Reviews

Overall Rating

4.4

48 Review(s)

Rating Distribution

5

star

(27)

4

star

(15)

3

star

(4)

2

star

1

star

(2)

February 2025

We love it!

Amy

Cosmetics

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Pros

ServiceChannel is very simple and easy to use. Plus the many filtering options help different teams in my company work in the system without overlapping or duplicating efforts.

Cons

It keeps rolling out new updates, but Supply Manager never seems to be included. I get that it is a third-party system they acquired but when will that change? I've been using it for almost five years with no upgrades. Ulta Beauty processes over 50,000 work orders a year with Supply Manager as some new features would make a huge difference.

February 2025

Allows us to run our business well

Alan

Retail

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It is a key partner in making sure every Louis Vuitton location delivers a luxurious experience. The ServiceChannel team truly understands our needs and works with us to get everything done while keeping us on budget. They are professional, kind and genuinely care about us as a client.

Cons

Every now and then, the service runs a little slow, but honestly, that's me just trying to find something to complain about as it is not a common issue.

November 2022

Good for project team management

?brahim Enes

Defense & Space

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Pros

Offers convenient tools for managing project teams, straightforward to use.

Cons

The project management module still needs enhancement.

Frequently Asked Questions

Yes, Service Channel software offers an API.