Service Channel

Good for project team management

Pros

Offers convenient tools for managing project teams, straightforward to use.

Cons

The project management module still needs enhancement.

Not at all user friendly when you only need it occasionally

Pros

I like the idea behind it. If executed properly, it has the potential to be an excellent tool for handling service and warranty tasks, but it's bewildering in my present role. On a positive note, they offered a three-hour training session to explore the software and its features.

Cons

While the concept is great, it doesn't quite fit my use. A client set it up for dispatching service work, but as a general contractor, it's confusing since we don't perform the work ourselves. I wish the training had been more tailored to whether you're a GC or a subcontractor. The owner training should also be more thorough, as even our client who bought the software has faced some challenges in setting up jobs and determining which features to use.

Easy to Use for Invoice Submission

Pros

Simple-to-use software with clean organization. The invoicing process is straightforward, with clear communication between client and vendor.

Cons

I haven't encountered any difficulties with ServiceChannel.

Easy way to recieve and accept work orders

Pros

ServiceChannel is an efficient way for contractors to receive and accept work orders from customers.

Cons

The approval process after work order completion can be quite lengthy, causing delays in invoicing.

Decent

Pros

My team used this to review invoices from contractors. The interface is quite easy to navigate for our needs.

Cons

There are some restrictions on how the contractor can input their information.

Excellent

Pros

What I like the most about ServiceChannel is its constant evolution. They continually introduce new features that are relevant to the industry, avoiding stale data or late updates. They listen, anticipate FM needs, and address challenges so well that I often check SC first when considering new KPIs, vendor communication, or report data because they've likely thought of it already.

Cons

Occasionally, I find some features seem very US-centric initially, but the team is excellent at adjusting and even rebuilding to meet our needs.

Service channel user friendly

Pros

The customer service is excellent. While the program isn't the simplest to use, their assistance makes a big difference, especially for someone managing many stores and traveling frequently.

Cons

I wish we had weekly classes with Q&A sessions to learn how to use the software better.

Service Channel makes life easy

Pros

I love how intuitive this software is! It's also very interactive, allowing everyone to access and update it as needed. It simplifies my job at the end of the day.

Cons

When items aren't closed out by vendors or store teams don't provide updates, I end up doing a lot of follow-up to close out work orders. It would be great if the software sent reminders directly to vendors or store teams based on how long the ticket has been open.

Service Channel

Pros

The transition from our previous software was seamless.

Cons

Vendors have a hard time communicating with reps. We can't assist vendors from our end.

Service Channel Review

Pros

It allows stores to create their own requests. Issue lists can be easily modified on our end. Access to customer service is easy, and they understand our issues.

Cons

The project module, released in 2020, is lacking. The software is harder to use than others and isn't as customizable as smaller platforms. The GL code is triggered by the proposal, not the work orders, and doesn't update automatically.