Service Channel

ServiceChannel centralizes work orders from creation to completion, allowing teams to track job status, provider activity, notes, and repair costs in one place. Automated workflows assign jobs, flag delays, and notify teams when action is needed. Location staff and contractors can share updates in real time, helping reduce communication gaps and keep maintenance work on track.

ServiceChannel’s Provider Search helps multi-location businesses find and compare 70,000+ verified providers using performance data across speed, quality, price, and engagement. It provides service coverage, certifications, and up to three years of historical work order data to support vendor selection. Teams can compare up to five providers, identify cost-saving opportunities, and manage onboarding and compliance within the platform.

Refrigerant tracking helps businesses monitor refrigerant usage and leaks across refrigerated assets, maintain compliance records, automate reporting, and schedule follow-up inspections to reduce emissions, avoid fines, and prevent equipment downtime. It also helps businesses track leak histories and technician certifications to support regulatory compliance and sustainability reporting.

Maintenance automation enables businesses to create customized preventive maintenance schedules for each location based on factors such as sales volume, asset age, climate, and equipment needs. It automates task scheduling and uses GPS data, photos, and checklists to verify completed work, helping teams maintain consistency across locations, reduce unexpected equipment downtime, and ensure maintenance tasks are completed as planned.

Preventing costly equipment downtime requires highly accurate spare parts tracking. The inventory tool delivers real-time visibility into current stock levels across all facilities. Technicians simply log any parts used during repairs directly into the centralized system. This helps maintenance teams avoid stockouts and stops unnecessary over-ordering.

Overseeing a massive contractor network requires advanced compliance tools. The main dashboard tracks essential provider licenses and insurance documents in one unified place. Managers can deploy the onboarding tracker to easily monitor the status of any new invites. If an issue ever arises, the system makes it simple to swap out underperforming contractors.