Service Channel Reviews

“Allows us to run our business well

Pros

It is a key partner in making sure every Louis Vuitton location delivers a luxurious experience. The ServiceChannel team truly understands our needs and works with us to get everything done while keeping us on budget. They are professional, kind and genuinely care about us as a client.

Cons

Every now and then, the service runs a little slow, but honestly, that's me just trying to find something to complain about as it is not a common issue.

“We love it!

Pros

ServiceChannel is very simple and easy to use. Plus the many filtering options help different teams in my company work in the system without overlapping or duplicating efforts.

Cons

It keeps rolling out new updates, but Supply Manager never seems to be included. I get that it is a third-party system they acquired but when will that change? I've been using it for almost five years with no upgrades. Ulta Beauty processes over 50,000 work orders a year with Supply Manager as some new features would make a huge difference.

“Good for project team management

Pros

Offers convenient tools for managing project teams, straightforward to use.

Cons

The project management module still needs enhancement.

“Not at all user friendly when you only need it occasionally

Pros

I like the idea behind it. If executed properly, it has the potential to be an excellent tool for handling service and warranty tasks, but it's bewildering in my present role. On a positive note, they offered a three-hour training session to explore the software and its features.

Cons

While the concept is great, it doesn't quite fit my use. A client set it up for dispatching service work, but as a general contractor, it's confusing since we don't perform the work ourselves. I wish the training had been more tailored to whether you're a GC or a subcontractor. The owner training should also be more thorough, as even our client who bought the software has faced some challenges in setting up jobs and determining which features to use.

“Easy to Use for Invoice Submission

Pros

Simple-to-use software with clean organization. The invoicing process is straightforward, with clear communication between client and vendor.

Cons

I haven't encountered any difficulties with ServiceChannel.

“Easy way to recieve and accept work orders

Pros

ServiceChannel is an efficient way for contractors to receive and accept work orders from customers.

Cons

The approval process after work order completion can be quite lengthy, causing delays in invoicing.

“Decent

Pros

My team used this to review invoices from contractors. The interface is quite easy to navigate for our needs.

Cons

There are some restrictions on how the contractor can input their information.

“Excellent

Pros

What I like the most about ServiceChannel is its constant evolution. They continually introduce new features that are relevant to the industry, avoiding stale data or late updates. They listen, anticipate FM needs, and address challenges so well that I often check SC first when considering new KPIs, vendor communication, or report data because they've likely thought of it already.

Cons

Occasionally, I find some features seem very US-centric initially, but the team is excellent at adjusting and even rebuilding to meet our needs.

“Service channel user friendly

Pros

The customer service is excellent. While the program isn't the simplest to use, their assistance makes a big difference, especially for someone managing many stores and traveling frequently.

Cons

I wish we had weekly classes with Q&A sessions to learn how to use the software better.

“Service Channel makes life easy

Pros

I love how intuitive this software is! It's also very interactive, allowing everyone to access and update it as needed. It simplifies my job at the end of the day.

Cons

When items aren't closed out by vendors or store teams don't provide updates, I end up doing a lot of follow-up to close out work orders. It would be great if the software sent reminders directly to vendors or store teams based on how long the ticket has been open.

“Service Channel

Pros

The transition from our previous software was seamless.

Cons

Vendors have a hard time communicating with reps. We can't assist vendors from our end.

“Service Channel Review

Pros

It allows stores to create their own requests. Issue lists can be easily modified on our end. Access to customer service is easy, and they understand our issues.

Cons

The project module, released in 2020, is lacking. The software is harder to use than others and isn't as customizable as smaller platforms. The GL code is triggered by the proposal, not the work orders, and doesn't update automatically.

“Great platform to help a multi site operation to move from reaction to proactive style planning

Pros

The product is straightforward for the end user and enables the owner to easily create and adjust as needed. It effectively handles work orders from start to finish, managing every workflow needed between creation and closeout.

Cons

The proposal module needs a notes function to capture any discussion about potential work. Also, the planned maintenance module needs an update to make it more accessible.

“Service Channel

Pros

The variety of modules available is why I prefer ServiceChannel. Each module interacts with others to add more value to our data.

Cons

There's nothing I dislike about ServiceChannel. I'm happy with the product.

“Daily User

Pros

We enjoy using this software to set up our preventative maintenance services, eliminating manual entry of work orders. We recently implemented weather mapping and bulk work order creation, which has been valuable during this busy hurricane season. We also heavily rely on custom analytics for tailored reports for our ELT.

Cons

The issue list and the manual time it takes to create it initially could use improvement. I'd like to see it become more of a dropdown selection with cells to add information for individual users.

“Top notch support team

Pros

The software is very easy to navigate and intuitive.

Cons

Some features need updating, like the planned maintenance dashboard. It should be easier to manipulate PMs within a frequency or change a store to a new frequency without losing pricing.

“Service Channel Review

Pros

The main feature I like about ServiceChannel is that it lets me monitor my internal team's performance in their maintenance roles. I appreciate the ability to assign work to internal or external providers. Processing invoices is a significant advantage, reducing the manual labor we used to put into it. The ServiceChannel team continuously innovates the software, adding new functions or improving existing ones, which I find beneficial.

Cons

The software appears to have been developed by different teams, as the terminology changes from one function to the next. This confuses new users. In training, there was always a reference to the work order number, but in the application, the tracking number comes up first. Redundancy in functions and terminology is key to making this easier to use. Some parts of the system have an autofill function, while others don't, which is inconsistent. There's also a glitch that generates a large number of emails each night stating our contractors are out of insurance compliance when they're not. This issue was fixed once but has resurfaced and hasn't been addressed yet. Using outside contractors is problematic, as few have much knowledge of ServiceChannel, causing my team to handhold them through the process. Many don't understand the proposal system or listed incurred costs on adjusted proposals. The RFP system doesn't seem to work correctly; we issue RFPs, but they go unanswered as if they were never received, even by contractors who seem to grasp the system.

“Service Channel

Pros

ServiceChannel constantly makes improvements and adds features based on user feedback. It's very easy to use and understand for the end user. It's simple to search records and leave notes for vendors. It's an all-in-one operation from work order request to proposals to final invoice. It also offers excellent tools for data analysis from every angle.

Cons

They are constantly developing and improving the software, so as an administrator, you have to keep up with the changes. There's a learning curve due to the many features, but once you get the hang of it, you're fine. Adding new vendors through their Fixxbook program can be frustrating, as it's not very intuitive for new vendors to complete the forms.

“One stop platform for all your facilities management needs

Pros

Having everything on one platform saves a lot of time, especially in this fast-paced industry. From work order creation to invoice approval, the system is very intuitive. Additionally, it's tailored to your business needs during implementation, and you can make changes as things evolve.

Cons

The implementation process can be lengthy, and creating the issues list can be confusing if you don't have a good starting point. However, you do get set up with an implementation manager who guides you through the process.

“Service Channel - Definitely Recommend!

Pros

The thought behind everything is top-notch! The ease of use for our users is key to the system's success.

Cons

I've only had one negative experience related to vendor searching linked to Fixxbook, but it was quickly resolved.