Smartspanner

“digital job log that works well”

Pros

Adding jobs is easy for me and I find having every job recorded in a digital log very useful.

Cons

One issue is that the mobile app from the app store behaves a bit differently from the web version. Not all assets appear in the app, while they do show up in the web app. A key feature that feels missing is push notifications. If a job is updated, added, or changed, it would make much more sense for the assigned user to get a push notification directly through the app. Right now, we only notice updates by checking the job list and although email notifications are sent, that is not ideal because not all staff have access to every email account linked to each user. If someone has the app on their phone, they should be notified instantly about any job that applies to them based on the account they are signed into, regardless of email access. Another limitation is with work order visibility. In the work order view, you can see a longer title for each job but on the dashboard in the web app, only a few characters are shown, so you cannot tell what the job is at a glance without opening it. It would also help to have a dashboard added to the mobile app. Our users are set up by department, such as maintenance, reception and housekeeping, so it would be much better if sub-users could be added under each main account. That would let us assign jobs to specific individuals within a team and improve accountability. At the moment, I have to add a note manually saying "job completed by XXX".

“maintenance planning that fits well”

Pros

Planning maintenance work has been really useful in my experience and I also find being able to generate Excel documents for stock maintenance very helpful. It integrates well with the business systems I use.

Cons

Assigning assets to a specific site is quite time-consuming and it would be much better to select and allocate a full list of items in one click. Another frustration is that whenever you update an item, work orders, or stock records, the system jumps back to the top of the page instead of returning you to where you were. That means a lot of unnecessary searching, makes the system feel slow and often ends with having to exit and log back in just to get things working properly again.

“simple and does the job!!!”

Pros

It is simple and basic but I still find it handles about 90% of what I need.

Cons

There are one or two small things that could be better. An annual meeting for users to talk through possible improvements would be a good way to refine it while still keeping the simplicity intact.