Last Updated
Overview
11Sight is an inbound video call and customer engagement platform that enables one-click calls from any browser, reducing time-to-first meetings for sales teams. While video quality can occasionally be choppy, it offers seamless, instant connectivity and intuitive ease of use.
Overall Rating
Based on 19 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
11Sight Specifications
- Real-Time Communication
- Calendar & Scheduling
- Integration with Other Tools
- Automation & Workflow
What Is 11Sight?
11Sight software is an AI-driven customer engagement platform (CEP) that specializes in providing instantaneous, browser-based video and audio communication. It transforms any web link into an encrypted e-line address, allowing prospects and customers to connect with sales and support teams instantly without downloads or installations. The platform is engineered for revenue teams, aiming to convert qualified leads and accelerate the sales cycle by delivering personalized, real-time engagement.
11Sight Pricing
11Sight pricing consists of the following plans:
- Starter: US $30/seat/month
- Premium: US $50/seat/month
- Enterprise: Custom pricing
It offers a 14-day free trial.
Disclaimer: The pricing is subject to change.
11Sight Integrations
11Sight integrates natively with HubSpot through a secure OAuth connection. 11Sight also integrates with Automotive CRMs using XML Auto Dealer Format (ADF).
Who Is 11Sight For?
11Sight is explicitly designed for organizations and teams focused on high-speed lead conversion and customer interaction, including:
- Automotive
- Marketing
- Telecommunications
- Healthcare
- Banking
Is 11Sight Right For You?
11Sights is built on a foundation of high security, offering end-to-end encryption for all video calls to safeguard sensitive conversations. Its core value lies in removing friction from the sales process: the platform reduces the time-to-first meeting from days to minutes. By integrating AI conversational agents and pre-call CRM intelligence, it is designed to automate routine inquiries, allowing human agents to focus on high-value engagements, thereby boosting conversion rates and team efficiency.
Still not sure about 11Sight? Contact our support team at (661) 384-7070 for further guidance.
11Sight Features
AI Enhanced Call Center
11Sight features advanced call center technology that efficiently routes calls and seamlessly integrates AI agents with human representatives. This ensures maximum operational efficiency by automatically handling overflow, gathering context, and escalating complex inquiries, which guarantees that customer calls are handled 24/7 with minimal wait times.
AI Service Agent
This dedicated AI agent serves as the first line of support for customers, autonomously managing service-related tasks. It efficiently greets customers by name, handles routine questions, and can autonomously book, check the status of, or cancel service appointments 24/7, significantly reducing the administrative workload on human service teams.
AI Frontdesk Agent
This specialized AI agent manages inbound calls like a digital concierge. It competently greets callers, autonomously answers common inquiries such as business hours and location, and can efficiently forward calls to the appropriate department or take messages when a live agent is unavailable.
AI Sales Agent
Engineered to engage website visitors, the AI sales agent acts as the first point of contact for sales leads. This agent answers detailed questions about inventory or services, suggests alternative options, and meticulously forwards qualified leads to the sales team, complete with conversation transcripts and meeting goals.
AI Outbound Agent
The outbound agent proactively reaches out to existing customers and prospects to manage ongoing engagement. This feature handles critical communications like sending appointment reminders, issuing recall notices, and providing alerts about upcoming services, ensuring clients remain informed and helping to significantly reduce missed appointments.
Pros And Cons of 11Sight
Pros
Instant, one-click video connectivity from any browser
Very easy to implement and simple for new users to adopt
Excellent for quick virtual team meetings with no download
Cons
It is quite demanding on signal strength
User interface (UI) design needs to be enhanced for clarity
11Sight Reviews
Total 19 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars79%
4
Stars21%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 11-50 employees
Less than 6 months
“PERFECT TOOL”
Pros
The connection speed is simply remarkable, it's consistently the fastest I've ever experienced. This makes it an absolutely indispensable tool for maintaining seamless, real-time communication with our clients, ensuring we're always responsive and connected.
Cons
Can't think of any issues right now. From what I've seen, everything seems to be working great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Investment Management, 1-10 employees
More than a year
“really powerful features”
Pros
The integration with HubSpot is smooth. It's a powerful and secure solution that never crashes. I also love that it's 100% secure since it doesn't route calls through big tech servers. The switchboard features like call hold, merging, and private video chats during larger meetings, are fantastic and something you don't get with Zoom or Google Meet.
Cons
It has strong potential in real estate for leasing and sales but the industry is still stuck in its old "phone call and appointment" ways. It would also help if we could customize the look of the buttons and interface to match our brand.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 1-10 employees
More than a year
“Easy to implement”
Pros
11Sight was easy to implement and has been very useful for communicating with our members and people interested in joining.
Cons
No complaints from our side, we're happy with the solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does 11Sight offer an API?
Yes, 11Sight offers an API.
Does 11Sight have a mobile app?
Yes, 11Sight has a mobile app.
What types of pricing plans does 11Sight offer?
11Sight offers three pricing plans — the Starter Plan at US $30 per seat/month, the Premium Plan at US $100 per seat/month, and an Enterprise Plan with custom pricing. The platform also includes a 14-day free trial for new users. Contact us to get a 11Sight cost quote.
What level of support does 11Sight offer?
11Sight provides around the clock support with a 24/7 call line and dedicated Customer Success Managers for higher-tier plans.
What language does 11Sight support?
11Sight primarily operates in English; however, its AI conversational agents may be configurable to support multiple languages.
What other apps does 11Sight integrate with?
11Sight integrates natively with HubSpot through a secure OAuth connection and also connects with Automotive CRMs using the XML Auto Dealer Format (ADF), ensuring seamless lead data transfer and management.
Who are the typical users of 11Sight?
11Sight is specifically designed for organizations focused on high-speed lead conversion and customer engagement, including those in the automotive, marketing, telecommunications, healthcare, and banking sectors.